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Global Business Services Industry Analysis, June 2019

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1-30 of 53 reports

Global Learning Management Solutions Market, Forecast to 2023

Global Learning Management Solutions Market, Forecast to 2023

  • $ 4950
  • Industry report
  • May 2019

Hyperconnectivity and Proliferation of Devices Accelerate Market AdoptionLearning management solutions (LMS) serve as an excellent means to deliver multimedia and interactive course content to today’s ...

  • Industries : Education and Training
  • Countries : World
2019 Global Managed SD-WAN Market Forecasts

2019 Global Managed SD-WAN Market Forecasts

  • $ 4950
  • Industry report
  • March 2019

Software-defined Wide Area Network (SD-WAN) continues to attract the attention of enterprises eager to leverage the business benefits offered by the technology; for example, faster deployment of branch ...

  • Industries : Business Services
  • Countries : World
ASEAN-6 and Australia Quarterly Facilities Management Trends, 2018

ASEAN-6 and Australia Quarterly Facilities Management Trends, 2018

  • $ 1500
  • Industry report
  • June 2019

Growing Outsourcing Culture and Emphasis on Cost Efficiency is on the RiseFacilities Management (FM) can be defined as the services associated with running or maintaining a facility, such as janitorial, ...

  • Industries : Maintenance and Cleaning Services
  • Countries : Australia, APAC, Australasia
End User Priorities for Customer Engagement in Europe, 2018

End User Priorities for Customer Engagement in Europe, 2018

  • $ 1500
  • Industry report
  • February 2019

Navigating Digital Transformation in Contact CentersThe overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: ...

  • Industries : Business Process Outsourcing, Call Center, Advanced IT
  • Countries : Europe
Growth Opportunities in the North American Contact Center Market, Forecast to 2022

Growth Opportunities in the North American Contact Center Market, Forecast to 2022

  • $ 4950
  • Industry report
  • October 2018

Engaging the Customer and Employee Uplifts the Customer ExperienceNew analysis from Frost & Sullivan’s Digital Transformation program titled Growth Opportunities in the North American Contact Cente ...

  • Industries : Business Process Outsourcing, Call Center, Advanced IT
  • Countries : North America
Asia-Pacific Integrated Facilities Management Market, Forecast to 2022

Asia-Pacific Integrated Facilities Management Market, Forecast to 2022

  • $ 4950
  • Industry report
  • July 2018

Cost Efficiency, Standardization, Long-term Partnerships and Technology Adoption are Key TrendsThe Asia-Pacific integrated facilities management (IFM) market is witnessing stable growth, primarily supported ...

  • Industries : Maintenance and Cleaning Services
  • Countries : APAC
Contact Center Market Opportunities for UC Solutions

Contact Center Market Opportunities for UC Solutions

  • $ 3000
  • Industry report
  • May 2018

Bridging the Divide Between the Contact Center and the EnterpriseCall, contact or customer interaction centers have traditionally been walled off from the rest of the enterprise, with each organization ...

  • Industries : Business Process Outsourcing, Call Center, Unified Communication
  • Countries : World
Japanese Contact Center Applications Market, Forecast to 2023

Japanese Contact Center Applications Market, Forecast to 2023

  • $ 2500
  • Industry report
  • May 2018

More Advanced Applications were Deployed in Contact CentersThe Japanese contact center applications market grew by 1.6%, reporting a market revenue of $166.0 million in 2016. The market is forecast to ...

  • Industries : Business Process Outsourcing, Call Center
  • Countries : Japan, Australasia, East Asia, APAC, China, New Zealand, Philippines, South Korea, Southeast Asia
Thai Contact Center Applications Market, Forecast to 2023

Thai Contact Center Applications Market, Forecast to 2023

  • $ 2500
  • Industry report
  • May 2018

Uptake of Omnichannel Customer Interaction has IncreasedThe Thai contact center applications market size is estimated to grow from $16.4 million in 2016 to $27.1 million by 2023, at a Compound Annual Growth ...

  • Industries : Business Process Outsourcing, Call Center
  • Countries : Thailand, Australasia, East Asia, Southeast Asia, APAC, China, New Zealand, Philippines, South Korea
Taiwanese Contact Center Applications Market, Forecast to 2023

Taiwanese Contact Center Applications Market, Forecast to 2023

  • $ 2500
  • Industry report
  • May 2018

Price Sensitivity Remains Despite Overall Market MaturityThe Taiwanese contact center applications market size is estimated to shrink from $9.3 million in 2016 to $8.3 million by 2023, at a Compound Annual ...

  • Industries : Business Process Outsourcing, Call Center
  • Countries : Taiwan, Australasia, East Asia, APAC, China, New Zealand, Philippines, South Korea, Southeast Asia
Indian Contact Center Applications Market, Forecast to 2023

Indian Contact Center Applications Market, Forecast to 2023

  • $ 2500
  • Industry report
  • May 2018

Adoption of WFM and Analytics Applications Continued GrowingThe Indian contact center applications market grew by 2.7%, reporting a market revenue of $65.2 million in 2016. The market is forecast to see ...

  • Industries : Business Process Outsourcing, Call Center
  • Countries : India, Australasia, East Asia, APAC, China, New Zealand, Philippines, South Korea, Southeast Asia
Asia-Pacific Contact Center Applications Market, Forecast to 2023

Asia-Pacific Contact Center Applications Market, Forecast to 2023

  • $ 15000
  • Industry report
  • May 2018

Moderate Growth is Expected, as Investment Will Shift from Core Application SegmentsThe Asia-Pacific (APAC) contact center applications market size is estimated to grow from $647.1 million in 2016 to $733.1 ...

  • Industries : Business Process Outsourcing, Call Center
  • Countries : APAC, Australasia
Indonesian Contact Center Applications Market, Forecast to 2023

Indonesian Contact Center Applications Market, Forecast to 2023

  • $ 2500
  • Industry report
  • May 2018

Digital Convenience Created Opportunities for Multichannel Customer InteractionThe Indonesia contact center applications decline by 1.1%, reporting market revenue of $14.9 million in 2016. The market is ...

  • Industries : Business Process Outsourcing, Call Center
  • Countries : Indonesia, Australasia, East Asia, Southeast Asia, APAC, China, New Zealand, Philippines, South Korea
Singaporean Contact Center Applications Market, Forecast to 2023

Singaporean Contact Center Applications Market, Forecast to 2023

  • $ 2500
  • Industry report
  • May 2018

Adoption of WFM and Analytics Applications Will Bring GrowthThe Singaporean contact center applications market size is estimated to shrink from $16.3 million in 2016 to $16.2 million by 2023, at a Compound ...

  • Industries : Business Process Outsourcing, Call Center
  • Countries : Singapore, Australasia, East Asia, Southeast Asia, APAC, China, New Zealand, Philippines, South Korea
Malaysian Contact Center Applications Market, Forecast to 2023

Malaysian Contact Center Applications Market, Forecast to 2023

  • $ 2500
  • Industry report
  • May 2018

The Demand for Omnichannel is Changing the Solution ConversationThe contact center applications market in Malaysia grew by 5.2% in 2016, compared the declining trends the previous year. The market is forecasted ...

  • Industries : Business Process Outsourcing, Call Center
  • Countries : Malaysia, Australasia, East Asia, Southeast Asia, APAC, China, New Zealand, Philippines, South Korea
Capitalizing on Opportunities in the Global Contact Center Outsourcing Market with Digital Transformation, 2018 to 2020

Capitalizing on Opportunities in the Global Contact Center Outsourcing Market with Digital Transformation, 2018 to 2020

  • $ 4950
  • Industry report
  • April 2018

Actionable Strategies and Tactics to Accelerate Growth in a Highly Competitive Global BPO MarketDelivering best in class customer experience through digital solutions is key for success in the BPO industry ...

  • Industries : Advanced IT
  • Countries : World
Analysis of the North America Managed & Professional Security Services Market, Forecast to 2021

Analysis of the North America Managed & Professional Security Services Market, Forecast to 2021

  • $ 4950
  • Industry report
  • January 2018

Expansive Market Opportunities, But Competition Looms LargeThe North American managed and professional security services market totaled $7.2 billion in 2016 and is projected to increase at double-digit ...

  • Industries : Security Services
  • Countries : North America
Growth Opportunities in the Education Technology Market, Forecast to 2022

Growth Opportunities in the Education Technology Market, Forecast to 2022

  • $ 4950
  • Industry report
  • December 2017

Actionable Strategies and Tactics to Accelerate Growth in a Transforming MarketEducational technology serves as an excellent means to deliver multimedia and interactive course content to today’s generation ...

  • Industries : Education and Training
  • Countries : World
European Integrated Facility Management Market, Forecast to 2022

European Integrated Facility Management Market, Forecast to 2022

  • $ 4950
  • Industry report
  • October 2017

A New Era of Opportunity Driven by Service Integration, Energy Management, Business Productivity, Smart Technology, and InternationalisationThe integrated facility management (IFM) market in Europe is ...

  • Industries : Maintenance and Cleaning Services
  • Countries : Europe
Mobile Workforce Apps in North America

Mobile Workforce Apps in North America

  • $ 1500
  • Industry report
  • October 2017

Selling Worker Mobility Solutions to Very Small, Small, and Mid-Sized BusinessesThis study examines the North American SMB (small and mid-sized business) and VSB (very small business) markets for mobile ...

  • Industries : Software
  • Countries : North America
End User Priorities for Customer Engagement, Global, 2017

End User Priorities for Customer Engagement, Global, 2017

  • $ 3500
  • Industry report
  • October 2017

Navigating Digital Transformation in Contact CentersThe overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: ...

  • Industries : Advanced IT, Business Process Outsourcing, Call Center
  • Countries : World
Technologies Impacting the Future of Education

Technologies Impacting the Future of Education

  • $ 4950
  • Industry report
  • September 2017

AI, Mixed Reality, XaaS, Wearables Will Shape the Classroom of the FutureWhat does the classroom of the future hold? The education space has gone through a metamorphosis in how knowledge is disseminated, ...

  • Industries : Education and Training
  • Countries : World
North American Contact Center Location Trends, Forecast to 2022

North American Contact Center Location Trends, Forecast to 2022

  • $ 1500
  • Industry report
  • July 2017

A Stronger Economy & High Customer Expectations Are Driving Growth, but Automation and Income Changes LoomEconomic growth, consumer and business spending, and growing customer expectations for excellent ...

  • Industries : Business Process Outsourcing, Call Center
  • Countries : North America
Global Non-linear Editing Market, Forecast to 2023

Global Non-linear Editing Market, Forecast to 2023

  • $ 4950
  • Industry report
  • June 2017

Market Forecast Tied to Industry Trends and Behavior of the Growing Professionals Segment and VendorsThe non-linear editing (NLE) market is maturing as video editing becomes a common skill in the digital ...

  • Industries : Education and Training
  • Countries : World
European Wholesale Carrier Ethernet Services Market, Forecast to 2021

European Wholesale Carrier Ethernet Services Market, Forecast to 2021

  • $ 4950
  • Industry report
  • May 2017

Service Providers Invest in Customer Service Experience to Entrench Market ShareThis study aims to analyse the European wholesale Ethernet services market and provide forecasts for the period from 2017 ...

  • Industries : Wholesaling, Wholesaling
  • Countries : Europe
Asia-Pacific Contact Center Applications Market, 2015

Asia-Pacific Contact Center Applications Market, 2015

  • $ 15000
  • Industry report
  • February 2017

Actionable Strategies to Remain Relevant Amidst the Cloudy LandscapeNew analysis from Frost & Sullivan’s Digital Transformation program titled Growth Opportunities in the Global Contact Center Systems ...

  • Industries : Business Process Outsourcing, Call Center
  • Countries : World
Global Enterprise Learning Management Systems (LMS) Market, Forecast to 2022

Global Enterprise Learning Management Systems (LMS) Market, Forecast to 2022

  • $ 4950
  • Industry report
  • November 2016

Changing Workforce Dynamics and the Need to Address High Attrition Rates Drive Adoption as Companies Look to Provide Opportunities that Help Employees Meet Career Goals and Inspire LoyaltyEnterprise learning ...

  • Industries : Education and Training
  • Countries : World, APAC, EMEA
North American Businesses Evaluate Mobile Workforce Management Solutions

North American Businesses Evaluate Mobile Workforce Management Solutions

  • $ 1500
  • Industry report
  • September 2016

2016 Customer Feedback Signals Growth MarketMobile workforce management solutions (also known as mobile field service management) enable the remote service employee to receive and transmit work-related ...

  • Industries : Human Resources
  • Countries : North America
Analysis of the Japan Secure Content Management Market

Analysis of the Japan Secure Content Management Market

  • $ 4950
  • Industry report
  • September 2016

Targeted and Ransomware Attacks are Driving the SCM MarketThe Japanese Secure Content Management (SCM) market grew at a meagre rate of 2.6% on a year-on-year basis, generating $275.7 million in 2015. The ...

  • Industries : Knowledge Management, Cybersecurity
  • Countries : Japan, APAC
Emerging Opportunities in African BPO Markets

Emerging Opportunities in African BPO Markets

  • $ 3000
  • Industry report
  • July 2016

Emerging Opportunities in African BPO Markets : Innovation Boosts Growth in Key African CountriesThis research service provides an analysis of the BPO market across Africa, with Egypt, Kenya, Mauritius, ...

  • Industries : Business Process Outsourcing
  • Countries : Africa

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