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1-30 of about 400 reports

Worldwide Contact Center Applications Software Market Shares, 2019: Before Everything Changed

  • $ 4500
  • July 2020
  • 11 pages

This IDC study presents estimated 2019 contact center applications software revenue market shares in a total market valued at approximately $9.3 billion."COVID-19 has radically changed the priority lists ...

  • Business Process Outsourcing
  • Call Center
  • Software
  • World
  • Market Shares

Outsourced Software Testing Market Research Report by Product - United States Forecast to 2025 - Cumulative Impact of COVID-19

  • $ 1449
  • July 2020
  • 92 pages

Outsourced Software Testing Market Research Report by Product (Outsourced Embedded Software and Outsourced Standalone Software) - United States Forecast to 2025 - Cumulative Impact of COVID-19 The United ...

  • Business Process Outsourcing
  • IT Outsourcing
  • IT Services
  • United States
  • Forecast

Contact Center Software Market Research Report by Services, by Type, by Deployment, by Verticals - United States Forecast to 2025 - Cumulative Impact of COVID-19

  • $ 1449
  • July 2020
  • 92 pages

Contact Center Software Market Research Report by Services (Managed Services and Professional Services), by Type (Inbound, Integration, Omni-channel, Outbound, and Reporting and Analytics), by Deployment, ...

  • Business Process Outsourcing
  • Call Center
  • United States
  • Market Size

Call Center AI Market Research Report by Component, by Deployment, by Vertical - United States Forecast to 2025 - Cumulative Impact of COVID-19

  • $ 1449
  • July 2020
  • 99 pages

Call Center AI Market Research Report by Component (Compute Platforms, Services, and Solutions), by Deployment (On-Cloud and On-Premises), by Vertical - United States Forecast to 2025 - Cumulative Impact ...

  • Business Process Outsourcing
  • Call Center
  • United States
  • Market Size

Europe Managed Services 2020-2024 Forecast and 2019 Analysis

  • $ 4500
  • July 2020
  • 21 pages

This IDC Market Forecast includes market data on managed services spending by industry and company size in Europe, split by Western Europe and Central and Eastern Europe regions. Data is sourced from IDC's ...

  • Business Process Outsourcing
  • Data Center
  • ICT
  • Europe
  • Forecast

Call Center AI Market Research Report by Component, by Deployment, by Vertical - Global Forecast to 2025 - Cumulative Impact of COVID-19

  • $ 3949
  • July 2020
  • 219 pages

Call Center AI Market Research Report by Component (Compute Platforms, Services, and Solutions), by Deployment (On-Cloud and On-Premises), by Vertical - Global Forecast to 2025 - Cumulative Impact of COVID-19 The ...

  • Business Process Outsourcing
  • Call Center
  • United States
  • World
  • Market Size

Managed Security Services Market Research Report by Product, by Type, by Industry, by Deployment - Global Forecast to 2025 - Cumulative Impact of COVID-19

  • $ 3949
  • July 2020
  • 207 pages

Managed Security Services Market Research Report by Product (Managed Antivirus/Anti-Malware, Managed Data Loss Prevention, Managed Disaster Recovery, Managed Distributed Denial of Service Mitigation, and ...

  • Business Process Outsourcing
  • IT Services
  • United States
  • Market Size

Outsourced Software Testing Market Research Report by Product - Global Forecast to 2025 - Cumulative Impact of COVID-19

  • $ 3949
  • July 2020
  • 201 pages

Outsourced Software Testing Market Research Report by Product (Outsourced Embedded Software and Outsourced Standalone Software) - Global Forecast to 2025 - Cumulative Impact of COVID-19 The Global Outsourced ...

  • Business Process Outsourcing
  • IT Services
  • United States
  • World
  • Market Size

Contact Center Software Market Research Report by Services, by Type, by Deployment, by Verticals - Global Forecast to 2025 - Cumulative Impact of COVID-19

  • $ 3949
  • July 2020
  • 211 pages

Contact Center Software Market Research Report by Services (Managed Services and Professional Services), by Type (Inbound, Integration, Omni-channel, Outbound, and Reporting and Analytics), by Deployment, ...

  • Business Process Outsourcing
  • Call Center
  • United States
  • Market Size

Global Call Centers Industry

  • $ 5600
  • July 2020
  • 219 pages

Global Call Centers Market to Reach $496 Billion by 2027 Amid the COVID-19 crisis, the global market for Call Centers estimated at US$339.4 Billion in the year 2020, is projected to reach a revised size ...

  • Business Process Outsourcing
  • Call Center
  • World
  • Market Shares

IT Outsourcing Market - Growth, Trends, and Forecasts (2020 - 2025)

  • $ 4250
  • July 2020
  • 230 pages

The global IT outsourcing market was valued at USD 333.7 billion in 2019, and it is expected to reach USD 397.6 billion by 2025, registering a CAGR of 4.5%, during the forecast period (2020 - 2025). With ...

  • Business Process Outsourcing
  • Amadeus IT Holding, S.A.
  • Atos SE
  • Cognizant
  • HCL Technologies Ltd

Global Payroll Outsourcing Services Industry

  • $ 5450
  • July 2020
  • 276 pages

Global Payroll Outsourcing Services Market to Reach $22.8 Billion by 2027 Amid the COVID-19 crisis, the global market for Payroll Outsourcing Services estimated at US$17.9 Billion in the year 2020, is ...

  • Business Process Outsourcing
  • Demand

Global Outbound Telemarketing Industry

  • $ 4950
  • July 2020
  • 130 pages

Global Outbound Telemarketing Market to Reach $12.3 Billion by 2027 Amid the COVID-19 crisis, the global market for Outbound Telemarketing estimated at US$9.6 Billion in the year 2020, is projected to ...

  • Business Process Outsourcing
  • Telemarketing
  • Europe
  • World
  • Market Shares

Global IT Outsourcing Industry

  • $ 5450
  • July 2020
  • 200 pages

Global IT Outsourcing Market to Reach $410.2 Billion by 2027 Amid the COVID-19 crisis, the global market for IT Outsourcing estimated at US$342.9 Billion in the year 2020, is projected to reach a revised ...

  • Business Process Outsourcing
  • IT Outsourcing
  • APAC
  • World
  • Demand

Global Contact Center Software Industry

  • $ 4950
  • July 2020
  • 194 pages

Global Contact Center Software Market to Reach $52.4 Billion by 2027 Amid the COVID-19 crisis, the global market for Contact Center Software estimated at US$20.6 Billion in the year 2020, is projected ...

  • Business Process Outsourcing
  • Call Center
  • World
  • Demand
  • Market Shares

Global Contact Center Analytics Industry

  • $ 4950
  • July 2020
  • 146 pages

Global Contact Center Analytics Market to Reach $2.6 Billion by 2027 Amid the COVID-19 crisis, the global market for Contact Center Analytics estimated at US$963.7 Million in the year 2020, is projected ...

  • Business Process Outsourcing
  • Call Center
  • World
  • Demand
  • Market Shares

Global Business Process Outsourcing (BPO) Industry

  • $ 4950
  • July 2020
  • 471 pages

The Pandemic Exposes the Weakness of the BPO Infrastructure As COVID-19 outbreak influences outsourcing strategies for companies the world over, the business Process Outsourcing (BPO) market is in fo ...

  • Business Process Outsourcing
  • Demand

Worldwide Contact Center Applications Software Forecast, 2020-2024: COVID-19 Impact

  • $ 4500
  • June 2020
  • 14 pages

This IDC study provides an updated market sizing for the worldwide contact center applications software market based on completed revenue modeling and a revised forecast over a 10-year period and including ...

  • Business Process Outsourcing
  • Call Center
  • World
  • Forecast
  • Market Size

Telemarketing & Call Centers in the US - Industry Market Research Report

  • $ 1020
  • June 2020
  • 41 pages

Please hold: Rebounding consumer spending and corporate profit will drive industry demand Abstract Telemarketing & Call Centers in the US Operators in the Telemarketing and Call Centers industry provide ...

  • Business Process Outsourcing
  • Call Center
  • United States

Topcoder -- Leveraging a Crowdsourcing Model to Mitigate the Engineering Talent Challenge

  • $ 3500
  • June 2020
  • 9 pages

This IDC Vendor Profile explores Topcoder's (a Wipro company) genesis, evolution, and current strategy and vision. It also examines how Topcoder has revised the rules of a traditional engineering talent ...

  • Business Process Outsourcing

Worldwide and U.S. IT Outsourcing Services Market Shares, 2019: Top 10 Worldwide and U.S. IT Outsourcers

  • $ 4500
  • June 2020
  • 14 pages

This IDC study highlights how the landscape of IT outsourcers is shifting as players are utilizing different strategies to either maintain leadership or climb the ranks to become the leader in this market. ...

  • Business Process Outsourcing
  • Cloud Computing
  • United States
  • World
  • Market Shares

The Impact of COVID-19 on Digital Business Operation

  • $ 4500
  • June 2020
  • 10 pages

This IDC Perspective outlines recommendations for buyers of business process outsourcing (BPO) services taking into consideration the impact of COVID-19. "Intelligent and touchless BPO operations enabled ...

  • Business Process Outsourcing
  • Company Operations

Use Case - Aegon’s Implementation of Pega Technology

  • $ 449
  • June 2020
  • 10 pages

Use Case - Aegon’s Implementation of Pega Technology Summary Many insurance companies are still reliant on legacy infrastructure, which has proven to be reliable over the years.But dependence on legacy ...

  • Business Process Outsourcing
  • World
  • Company Operations
  • Demand
  • AEGON N.V.

MDR: The Next Generation of Managed Security Services

  • $ 4500
  • June 2020
  • 11 pages

This IDC Perspective takes a look at the evolution that managed security services has taken that has resulted in the latest advanced offering that MDR represents to the market. MDR pulls together the people, ...

  • Business Process Outsourcing
  • IT Outsourcing
  • IT Services

BPO Services Global Industry Guide 2014-2023

  • $ 1495
  • May 2020
  • 297 pages

BPO Services Global Industry Guide 2014-2023 Summary Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2014-18, and ...

  • Business Process Outsourcing
  • North America
  • Western Europe
  • World
  • Infosys Limited

BPO Services BRIC (Brazil, Russia, India, China) Industry Guide 2014-2023

  • $ 995
  • May 2020
  • 102 pages

BPO Services BRIC (Brazil, Russia, India, China) Industry Guide 2014-2023 Summary The BRIC BPO Services industry profile provides top-line qualitative and quantitative summary information including: market ...

  • Business Process Outsourcing
  • Brazil
  • India
  • Russia
  • Infosys Limited

BPO Services Global Group of Eight (G8) Industry Guide 2014-2023

  • $ 1495
  • May 2020
  • 192 pages

BPO Services Global Group of Eight (G8) Industry Guide 2014-2023 Summary The G8 BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size ...

  • Business Process Outsourcing
  • North America
  • United Kingdom
  • Western Europe
  • Infosys Limited

BPO Services Top 5 Emerging Markets Industry Guide 2014-2023

  • $ 995
  • May 2020
  • 119 pages

BPO Services Top 5 Emerging Markets Industry Guide 2014-2023 Summary The Emerging 5 BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size ...

  • Business Process Outsourcing
  • Brazil
  • India
  • South Africa
  • Infosys Limited

BPO Services North America (NAFTA) Industry Guide 2014-2023

  • $ 795
  • May 2020
  • 90 pages

BPO Services North America (NAFTA) Industry Guide 2014-2023 Summary The NAFTA BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value ...

  • Business Process Outsourcing
  • North America
  • Company
  • Forecast
  • Infosys Limited

BPO Services Global Industry Almanac 2014-2023

  • $ 2995
  • May 2020
  • 485 pages

BPO Services Global Industry Almanac 2014-2023 Summary Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2014-18, and ...

  • Business Process Outsourcing
  • East Asia
  • North America
  • Western Europe
  • World

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