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Global Call Center Analysis & Statistics (p2)

31-50 of 50 reports

Outbound Telemarketing Market, IT & Telecom, Government, Manufacturing, Healthcare, and Life Sciences; Type - Business to Business and Business to Consumer - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast 2017 - 2025

  • $ 5795
  • December 2017
  • 174 pages

Global Outbound Telemarketing Market: Overview This report on the global outbound telemarketing market provides analysis for the period 2015–2025, wherein 2016 is the base year and the period from 2017 ...

  • Business Process Outsourcing
  • Call Center
  • Telemarketing
  • World
  • Market Size

IDC PeerScape: Practices for Successful Workforce Optimization Initiatives in Customer Care

  • $ 4500
  • December 2017
  • 6 pages

WFO capabilities will become increasingly important as contact centers and the nature of customer interactions evolve. The contact center of the future is one in which personnel are valued for their expertise ...

  • Business Process Outsourcing
  • Call Center
  • World

End User Priorities for Customer Engagement, Global, 2017

  • $ 3500
  • October 2017
  • 68 pages

Navigating Digital Transformation in Contact Centers The overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: ...

  • Advanced IT
  • Business Process Outsourcing
  • Call Center
  • World

Worldwide Customer Service Applications Market Shares, 2016: Salesforce Leads the Market

  • $ 4500
  • September 2017
  • 10 pages

This IDC study examines the customer service applications market for 2014-2016. Revenue and market share of the leading vendors are provided for 2016."Digital transformation initiatives are heavily concentrated ...

  • Call Center
  • World
  • Microsoft Corporation
  • Salesforce.com, Inc.
  • ServiceNow, Inc.

Worldwide Contact Center Applications Market Shares, 2016: Acquisitions Adding Velocity to Market Changes

  • $ 4500
  • September 2017
  • 10 pages

This IDC study examines the worldwide contact center applications market for 2014-2016. Revenue and market share of the leading vendors are provided for 2016."Customer experience discussions are happening ...

  • Call Center
  • World
  • Avaya Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • Toshiba Corporation

Interactive Voice Response Market by Technology, Deployment, Vertical, Organization Size, Solution, Service And Geography - Global Forecast to 2023

  • $ 4950
  • September 2017
  • 180 pages

“Increasing scalability and efficiency of organizations is contributing to the growth of the interactive voice response market” The interactive voice response (IVR) market was valued at USD 3.73 billion ...

  • Call Center
  • World
  • Avaya Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • inContact, Inc.

Worldwide Contact Center Applications Software Forecast, 2017-2021

  • $ 4500
  • September 2017
  • 15 pages

This IDC study provides an updated market sizing for the worldwide contact center applications software market based on completed revenue modeling and a revised data for the market over a 10-year period, ...

  • Call Center
  • Software
  • World
  • Forecast
  • Market Size

Contact Center Analytics Market by Component, Application - Global Forecast to 2022

  • $ 4950
  • July 2017
  • 162 pages

“Demand for better customer experience management solutions to gain crucial insights into customer data remains the major driving factor for contact center analytics market” The contact center analytics ...

  • Call Center
  • World
  • Five9, Inc.
  • Genpact Limited
  • Mitel Networks Corporation

Asia-Pacific Contact Center Applications Market, 2015

  • $ 15000
  • February 2017
  • 309 pages

Actionable Strategies to Remain Relevant Amidst the Cloudy Landscape New analysis from Frost & Sullivan’s Digital Transformation program titled Growth Opportunities in the Global Contact Center Systems ...

  • Business Process Outsourcing
  • Call Center
  • World
  • Company
  • Forecast

Enabling "An Interconnected World, Uninterrupted" -- Catalina Labs Vendor Profile

  • $ 3500
  • January 2017
  • 4 pages

This IDC Vendor Profile looks at Silicon Valley-based Catalina Labs (tagline: "an interconnected world, uninterrupted"), whose Wixi application and Wixi.Expert dashboard aim to enable end users to fix ...

  • Call Center
  • Europe
  • World
  • Company
  • Catalina Labs, Inc.

Preparing for the Next Stage of Customer Service and Support

  • $ 3500
  • December 2016
  • 12 pages

This IDC study provides actionable advice for customer interaction leaders and their counterparts in IT who need to understand the impending demands on their customer service and support capabilities. ...

  • Advanced IT
  • Call Center
  • Internet Of Things
  • World
  • Demand

Worldwide Customer Service Applications Market Shares, 2015: Transition to Cloud Continues

  • $ 4500
  • December 2016
  • 10 pages

This IDC study examines the customer service applications market for 2013-2015. Revenue and market share of the leading vendors are provided for 2015."The customer service applications market remains a ...

  • Call Center
  • World
  • Microsoft Corporation
  • NetSuite Inc.
  • Salesforce.com, Inc.

Global Contact Center Outsourcing Category - Procurement Market Intelligence Report

  • $ 1500
  • November 2016
  • 76 pages

About Contact Center Outsourcing Market According to industry experts, the need to improve business processes in terms of expertise, cost, flexibility, quality and speed, and multi-channel strategy to ...

  • Call Center
  • World
  • Concentrix Corporation
  • Convergys Corporation
  • Teleperformance Group

Cloud-Based Contact Center Market by Solution, Service, Application, Deployment Model, Organization size, Industry vertical, and Region - Global Forecast to 2021

  • $ 7150
  • November 2016
  • 155 pages

“Faster deployment, scalability of cloud technology, cloud compliance requirement, and need to manage disaster recovery is expected to drive the overall market” The cloud-based contact center market ...

  • Call Center
  • World
  • Market Size
  • 8x8, Inc.
  • Cisco Systems, Inc.

Worldwide Contact Center Applications Market Shares, 2015: Revolution and Evolution Is Happening

  • $ 4500
  • September 2016
  • 10 pages

This IDC study examines the worldwide contact center applications market for 2013-2015. Revenue and market share of the leading vendors are provided for 2015."One can argue that the contact center leads ...

  • Call Center
  • World
  • Market Shares
  • Genesys Telecommunications Laboratories, Inc.
  • Verint Systems Inc.

2016 Global Contact Center Systems Buyers Guide

  • $ 3000
  • June 2016
  • 130 pages

Choosing a Vendor for Omnichannel Transformation The landscape for choosing a contact center solutions partner has become complex, with dozens of options to choose from across contact center systems, ...

  • Business Process Outsourcing
  • Call Center
  • World
  • Forecast

Global Speech Recognition Software Market 2016-2020

  • $ 2500
  • April 2016
  • 53 pages

About Speech Recognition Software A speech recognition software identifies words spoken by an individual or speaker into a microphone, converts them into a computer-readable format, and responds automatically. ...

  • Artificial Intelligence
  • Call Center
  • World
  • Market Size
  • Microsoft Corporation

Contact Center Solutions on Skype for Business

  • $ 3500
  • April 2016
  • 7 pages

This IDC study provides an overview of the contact center capabilities of Skype for Business, lays out the integration opportunities, and discusses the options vendors and customers have in choosing an ...

  • Business Process Outsourcing
  • Call Center
  • Unified Communication
  • World
  • Company Sales

Worldwide Contact Center Applications Market Shares, 2014: Market in Transition

  • $ 4500
  • August 2015
  • 6 pages

This IDC study examines the worldwide contact center applications market for 2012-2014. Revenue and market share of the leading vendors are provided for 2014."The contact center market is a leading component ...

  • Business Process Outsourcing
  • Call Center
  • World
  • Market Shares

Worldwide Contact Center Infrastructure and Software Forecast 2014-2018 and 2013 Vendor Shares

  • $ 4500
  • June 2015
  • 27 pages

This IDC study examines the worldwide contact center infrastructure and software (CCIS) market for 2013; it also includes a five-year growth forecast for 2014-2018, as well as an overview of the trends ...

  • Call Center
  • Software
  • World
  • Forecast
  • Market Size

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