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Global Call Center Analysis & Statistics

1-30 of 50 reports

Communication Test and Measurement Market by Test Solutions, Type of Test, Services, End-User, Region - Global Forecast to 2025

  • $ 7150
  • August 2020
  • 282 pages

The increasing need to ensure proper testing and measurement to deliver high-quality services for voice, video, and data contribute to the growth of thecommunication test and measurement market The global ...

  • Call Center
  • Telecom
  • World
  • Market Size
  • Anritsu Group

Audio Communication Monitoring Market by Component, Type , Application, Deployment Mode, Organization Size, Vertical And Region - Global Forecast to 2025

  • $ 4950
  • August 2020
  • 354 pages

Increasing tele fraudulent activities and cybercrimes, need for analyzing audio conversations in real time, growing demand for risk and compliance management, and rising demand for remote contact centres ...

  • Call Center
  • World
  • Market Size
  • AudioCodes Ltd.
  • Avaya Inc.

Global Contact Center Transformation Market By Component, By Deployment Type, By Organization Size, By End User, By Region, Industry Analysis and Forecast, 2020 - 2026

  • $ 3600
  • July 2020
  • 369 pages

The Global Contact Center Transformation Market size is expected to reach $31.4 billion by 2026, rising at a market growth of 17.4% CAGR during the forecast period. Growth in consumer interaction through ...

  • Business Process Outsourcing
  • Call Center
  • North America
  • United States
  • World

Worldwide Contact Center Applications Software Market Shares, 2019: Before Everything Changed

  • $ 4500
  • July 2020
  • 11 pages

This IDC study presents estimated 2019 contact center applications software revenue market shares in a total market valued at approximately $9.3 billion."COVID-19 has radically changed the priority lists ...

  • Business Process Outsourcing
  • Call Center
  • Software
  • World
  • Market Shares

Global Call Centers Industry

  • $ 5600
  • July 2020
  • 219 pages

Global Call Centers Market to Reach $496 Billion by 2027 Amid the COVID-19 crisis, the global market for Call Centers estimated at US$339.4 Billion in the year 2020, is projected to reach a revised size ...

  • Business Process Outsourcing
  • Call Center
  • World
  • Market Shares

Global Outbound Telemarketing Industry

  • $ 4950
  • July 2020
  • 130 pages

Global Outbound Telemarketing Market to Reach $12.3 Billion by 2027 Amid the COVID-19 crisis, the global market for Outbound Telemarketing estimated at US$9.6 Billion in the year 2020, is projected to ...

  • Business Process Outsourcing
  • Call Center
  • Telemarketing
  • World
  • Market Shares

Global Contact Center Software Industry

  • $ 4950
  • July 2020
  • 194 pages

Global Contact Center Software Market to Reach $52.4 Billion by 2027 Amid the COVID-19 crisis, the global market for Contact Center Software estimated at US$20.6 Billion in the year 2020, is projected ...

  • Business Process Outsourcing
  • Call Center
  • World
  • Demand
  • Market Shares

Global Contact Center Analytics Industry

  • $ 4950
  • July 2020
  • 146 pages

Global Contact Center Analytics Market to Reach $2.6 Billion by 2027 Amid the COVID-19 crisis, the global market for Contact Center Analytics estimated at US$963.7 Million in the year 2020, is projected ...

  • Business Process Outsourcing
  • Call Center
  • World
  • Demand
  • Market Shares

Worldwide Contact Center Applications Software Forecast, 2020-2024: COVID-19 Impact

  • $ 4500
  • June 2020
  • 14 pages

This IDC study provides an updated market sizing for the worldwide contact center applications software market based on completed revenue modeling and a revised forecast over a 10-year period and including ...

  • Business Process Outsourcing
  • Call Center
  • World
  • Forecast
  • Market Size

Use Case - Aegon’s Implementation of Pega Technology

  • $ 449
  • June 2020
  • 10 pages

Use Case - Aegon’s Implementation of Pega Technology Summary Many insurance companies are still reliant on legacy infrastructure, which has proven to be reliable over the years.But dependence on legacy ...

  • Call Center
  • World
  • Company Operations
  • Demand
  • AEGON N.V.

Cloud-based Contact Center Market - Growth, Trends, and Forecast (2020 - 2025)

  • $ 4250
  • May 2020
  • 167 pages

The cloud-based contact center market was valued at USD 13.67 billion in 2019, and is expected to reach USD 44.86 billion by 2025, at a CAGR of 23.11% over the forecast period (2020 - 2025). Legacy contact ...

  • Call Center
  • World
  • Avaya Inc.
  • Cisco Systems, Inc.
  • Five9, Inc.

The 2021-2026 World Outlook for Call Center Services

  • $ 995
  • November 2019
  • 300 pages

This study covers the world outlook for call center services across more than 190 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings (P.I.E.), ...

  • Business Process Outsourcing
  • Call Center
  • World
  • Demand

Contact Center Solutions Market by Deployment, Type, and Geography - Forecast and Analysis 2020-2024

  • $ 2500
  • October 2019
  • 163 pages

Global Contact Center Solutions Market: About this market This contact center solutions market analysis considers sales from voice, text, and social types. Our study also finds the sales of contact cente ...

  • Business Process Outsourcing
  • Call Center
  • World
  • Forecast

Call Center AI Market

  • $ 4900
  • October 2019
  • 162 pages

Call Center AI Market Research Report: By Component (Solutions, Services), Deployment (On-Premises, Cloud), Technology (Natural Language Processing, Machine Learning, Automatic Speech Recognition), Industry ...

  • Advanced IT
  • Artificial Intelligence
  • Call Center
  • World
  • Market Size

Worldwide Contact Center Applications Market Shares, 2018: Market Continues Its Evolution

  • $ 4500
  • July 2019
  • 9 pages

This IDC study examines the worldwide contact center applications market for 2016-2018. Revenue and market share of the leading vendors are provided for 2018."Digital transformation initiatives continue ...

  • Business Process Outsourcing
  • Call Center
  • Cloud Computing
  • World
  • Market Shares

Worldwide Contact Center Applications Software Forecast, 2019-2023: Market Gaining Small Traction with Cloud

  • $ 4500
  • June 2019
  • 12 pages

This IDC study provides an updated market sizing for the worldwide contact center applications software market based on completed revenue modeling and a revised forecast for the market over a 10-year period, ...

  • Business Process Outsourcing
  • Call Center
  • World
  • Forecast
  • Market Size

Call Center AI Market by Component, Deployment Type, Vertical And Region - Global Forecast to 2024

  • $ 4950
  • June 2019
  • 134 pages

The call center AI market size to grow at a Compound Annual Growth Rate (CAGR) of 28.5% during the forecast period The analyst forecasts the global call center AI market size to grow from USD 800 million ...

  • Call Center
  • World
  • Forecast
  • Market Size
  • Microsoft Corporation

IDC's Worldwide Unified Communications and Collaboration Taxonomy, 2019

  • $ 4500
  • May 2019
  • 14 pages

This IDC study updates IDC's worldwide unified communications and collaboration (UC&C) research taxonomy to provide market definitions and a framework that IDC uses to track, segment, and forecast ...

  • Call Center
  • Unified Communication
  • World
  • Market Description

Voice of Industry: Omnichannel Investment Priorities by Region

  • $ 1325
  • March 2019
  • 41 pages

Becoming a true omnichannel retailer is necessary in today’s digital environment. Euromonitor International conducted an Industry Insights survey in July 2018 of 525 retail professionals across 84 countries, ...

  • Application
  • Call Center
  • Latin America
  • North America
  • World

Customer Experience Strategies: IT Buyer Plans for Internally Managed Versus Outsourced Contact Centers by Industry

  • $ 4500
  • December 2018
  • 11 pages

This IDC Perspective looks at the trends and intentions of organizations regarding the provisioning of the contact center. Using the survey data, readers will gain an understanding of the degree to which ...

  • Business Process Outsourcing
  • Call Center
  • World
  • Market Size

Worldwide Customer Service Applications Market Shares, 2017: $2 Billion in Revenue Separates the Leaders

  • $ 4500
  • November 2018
  • 11 pages

This IDC study examines the customer service applications market for 2015-2017. Revenue and market share of the leading vendors are provided for 2017."More and more the discussion regarding customer service ...

  • Call Center
  • World
  • Huawei Technologies Co., Ltd.
  • Microsoft Corporation
  • Salesforce.com, Inc.

Worldwide Contact Center Applications Software Forecast, 2018-2022: Cloud Reaching 50% by 2022

  • $ 4500
  • October 2018
  • 13 pages

This IDC study provides an updated market sizing for the worldwide contact center applications software market based on completed revenue modeling and a revised forecast for the market over a 10-year period, ...

  • Call Center
  • Software
  • World
  • Forecast
  • Market Size

Global Contact Center Software Market Analysis (2018-2024)

  • $ 3600
  • September 2018
  • 387 pages

The Global Contact Center Software Market size is expected to reach $38.6 billion by 2024, rising at a market growth of 14.0% CAGR during the forecast period. A contact center is a space where all custome ...

  • Business Process Outsourcing
  • Call Center
  • United States
  • World
  • Market Size

Worldwide Contact Center Applications Market Shares, 2017: Cloud-Based Products Continue Slow Transition

  • $ 4500
  • September 2018
  • 9 pages

This IDC study examines the worldwide contact center applications market for 2015-2017. Revenue and market share of the leading vendors are provided for 2017."Customer experience is a key motivator fo ...

  • Call Center
  • World
  • Avaya Inc.
  • Five9, Inc.
  • Genesys Telecommunications Laboratories, Inc.

RingCentral and Google Brings Artificial Intelligence (AI) to Contact Centers

  • $ 4500
  • August 2018
  • 4 pages

This IDC study analyzes the recent announcement and demonstration of RingCentral's integration with Google's Contact Center AI at Google's Next18 event. This is a significant enterprise application of ...

  • Artificial Intelligence
  • Call Center
  • World
  • Demand
  • Forecast

Contact Center Software Market by Solution, Service, Deployment Type, Organization Size, Vertical And Region - Global Forecast to 2023

  • $ 4950
  • July 2018
  • 192 pages

Seamless customer experience and automation of inbound and outbound processes are driving the contact center software market The contact center software market size is expected to grow from USD 17.65 billion ...

  • Call Center
  • World
  • Market Size
  • Avaya Inc.
  • Genesys Telecommunications Laboratories, Inc.

Contact Center Market Opportunities for UC Solutions

  • $ 3000
  • May 2018
  • 61 pages

Bridging the Divide Between the Contact Center and the Enterprise Call, contact or customer interaction centers have traditionally been walled off from the rest of the enterprise, with each organization ...

  • Business Process Outsourcing
  • Call Center
  • Unified Communication
  • World
  • Demand

Global Cloud-Based Contact Center Market Analysis (2017-2023)

  • $ 3600
  • April 2018
  • 437 pages

The Global Cloud-Based Contact Center Market size is expected to reach $21.6 billion by 2023, rising at a market growth of 22% CAGR during the forecast period. Cloud-based contact center solutions provide ...

  • Business Process Outsourcing
  • Call Center
  • Cloud Computing
  • World
  • Market Size

IDC PeerScape: Distributed Order Management Practices to Optimize Configuration for Efficient Inventory and Call Center Management in Retail Supply Chains

  • $ 4500
  • April 2018
  • 4 pages

This IDC PeerScape is intended for retailers familiar with order management software that are seeking to optimize configurations. This document will share some best practices that retailers have identified ...

  • Call Center
  • Retail
  • World
  • Supply

Cloud-Based Contact Center Market by Solution, Service, Application, Deployment Model, Organization Size, Vertical And Region - Global Forecast to 2022

  • $ 7150
  • March 2018
  • 146 pages

The growth in the need for improving consumer experience has fueled the adoption of cloud-based contact center solutions across the globe The global cloud-based contact center market is expected to grow ...

  • Call Center
  • World
  • Market Size
  • 8x8, Inc.
  • Cisco Systems, Inc.

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