Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world r…
The Europe Speech-to-text API Market would witness market growth of 18.1% CAGR during the forecast period (2021-2027). The increased use of smart speakers and phones by individuals all over the world…
The Europe Call Center AI Market would witness market growth of 23.3% CAGR during the forecast period (2021-2027). One of the primary factors driving the growth of the call center AI market is the in…
Ringing out: Companies hold off on outsourcing call centre activities as the economy weakens Abstract Call Centres in the UK Over the five years through 2022-23, call centres’ revenue is forecast to…