1. Market Research
  2. > Telecom Market Trends

Evolving Hosted Unified Communications Services Market in India FY 2014

  • June 2014
  • 45 pages
  • Frost & Sullivan
Report ID: 2172091


Table of Contents

The Bring Your Own Device Phenomenon is Expected to Drive the Market in the Near Future

The bring your own device (BYOD) phenomenon is expected to positively influence the adoption of unified communications over the next few years. The market segments covered in this study are hosted services for audio conferencing, managed video conferencing, software video conferencing, Web conferencing, call center, email, and voice. Verticals covered include government; information technology (IT) and IT-enabled services; banking, financial services, and insurance; media; telecom; services; and manufacturing and distribution. Revenue forecasts are provided for fiscal year 2014 to 2021.

Executive Summary

-The hosted unified communications (UC) services market is growing at a steady pace and should maintain a CAGR of % over the next years.
-The UC market is primarily being driven by audio and Web conferencing, which are experiencing high adoption because of falling prices and greater demand for collaboration.
-The hosted/managed videoconferencing space is expected to witness a slowdown in the coming fiscal year in parallel to that already seen in the hardware videoconferencing market. Conversely, the software/desktop videoconferencing solutions market has seen a boom over the last year and high growth is expected to continue as it is a less expensive solution for videoconferencing than on-premises models and can easily be rolled out across the entire enterprise.
-Bring your own device (BYOD) is expected to accelerate the UC market over the next few years, as more users opt for solutions from their mobile devices and higher-speed 3G and 4G networks.
-Service providers have or seek partnerships with UC vendors across various solutions to be a one-stop shop for an enterprise’s complete UC needs.
-Service providers are offering value-added services such as monitoring of data use and analytics to help enterprises allocate adequate bandwidth for UC solutions and troubleshoot any problems that occur frequently.

Research Objectives

-This Market Insight provides an analysis of the hosted UC services market in India for FY 2014 (April 2013 to March 2014).
-It analyzes the market trends, vendor performance, and vertical market splits for India.
-The market is segmented into audio conferencing, videoconferencing, Web conferencing, hosted contact center applications, hosted voice, and hosted email domains.

Research Scope

-Geographic scope: India
-Base year: FY 2014
-Years considered for forecasts: FY 2015–2021

Research Methodology

-Primary research with service providers
-Frost & Sullivan published research services
-Published news
-Company Web sites
-Other secondary sources

Get Industry Insights. Simply.

  • Latest reports & slideshows with insights from top research analysts
  • 60 Million searchable statistics with tables, figures & datasets
  • More than 25,000 trusted sources
  • Single User License — provides access to the report by one individual.
  • Department License — allows you to share the report with up to 5 users
  • Site License — allows the report to be shared amongst all employees in a defined country
  • Corporate License — allows for complete access, globally.

Veronica helps you find the right report:


The research specialist advised us on the best content for our needs and provided a great report and follow-up, thanks very much we shall look at ReportLinker in the future.

Kate Merrick

Global Marketing Manager at
Eurotherm by Schneider Electric

We were impressed with the support that ReportLinker’s research specialists’ team provided. The report we purchased was useful and provided exactly what we want.

Category Manager at

ReportLinker gave access to reliable and useful data while avoiding dispersing resources and spending too much time on unnecessary research.

Executive Director at
PwC Advisory

The customer service was fast, responsive, and 100% professional in all my dealings (...) If we have more research needs, I'll certainly prioritize working with ReportLinker!

Scott Griffith

Vice President Marketing at
Maurice Sporting Goods

The research specialist provided prompt, helpful instructions for accessing ReportLinker's product. He also followed up to make sure everything went smoothly and to ensure an easy transition to the next stage of my research

Jessica P Huffman

Research Associate at
American Transportation Research Institute

Excellent customer service. Very responsive and fast.

Director, Corporate Strategy at

I reached out to ReportLinker for a detailed market study on the Air Treatment industry. The quality of the report, the research specialist’s willingness to solve my queries exceeded my expectations. I would definitely recommend ReportLinker for in-depth industry information.

Mariana Mendoza

Global Platform Senior Manager at
Whirlpool Corporation

Thanks! I like what you've provided and will certainly come back if I need to do further research works.

Bee Hin Png

CEO at
LDR Pte Ltd

The research specialist advised us on the best content for our needs and provided a great report and follow-up, thanks very much we shall look at ReportLinker in the future.

Kate Merrick

Global Marketing Manager at
Eurotherm by Schneider Electric

Purchase Reports From Reputable Market Research Publishers

Worldwide Unified Communications and Collaboration Forecast, 2017-2021

  • $ 3960
  • Industry report
  • May 2017
  • by IDC

This IDC study aggregates segments of key technology market forecasts that make up the unified communications and collaboration (UC&C) ecosystem. The segments that have been aggregated for this study represent ...

EMEA Enterprise IP Telephony and Unified Communications Equipment and Software Market Shares 2016

  • $ 3960
  • Industry report
  • May 2017
  • by IDC

This document provides the 2016 shares for the EMEA IP PBX, IP phone, and UC applications markets for Alcatel-Lucent Enterprise, Avaya, Cisco, Huawei, Microsoft, Mitel, NEC, Polycom, ShoreTel, Toshiba, ...

EMEA Unified Communications and Collaboration Forecast, 2017-2021

  • $ 3960
  • Industry report
  • August 2017
  • by IDC

This IDC study provides a forecast for the EMEA UC&C market with breakdowns by the various technologies and services that constitute this market: UC applications and IP telephony equipment, contact cente ...


Reportlinker.com © Copyright 2017. All rights reserved.

ReportLinker simplifies how Analysts and Decision Makers get industry data for their business.