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Leveraging Video Conferencing to Improve Business Processes

  • September 2014
  • 53 pages
  • Frost & Sullivan
Report ID: 2387290

Summary

Table of Contents

Key Verticals Can See Dramatic Benefits in Customer Service, Sales and Product Development

Companies are increasingly using video conferencing for more than just meetings and virtual collaboration. A large percentage of organizations in the U.S. and Europe report that they do not fully understand the value of advanced communications such as video conferencing. Companies that DO understand the value of advanced communications tools like video conferencing can see a clear competitive advantage over the next several years. This study identifies potential use cases for video conferencing usage in manufacturing, healthcare, financial services, education, and retail.

Key Findings
-Companies are increasingly using video conferencing for more than just meetings and virtual collaboration.
-A large percentage of organizations in the U.S. and Europe report that they do not fully understand the value of advanced communications such as video conferencing.
-Companies that DO understand the value of advanced communications tools like video conferencing can see a clear competitive advantage over the next several years.
-Small businesses are percent more likely to use video conferencing than mid-size and large enterprises.
-Supporting new business needs is driving up costs within almost two-thirds of companies in banking/finance/insurance and manufacturing.
-Government and Manufacturing lead the way when it comes to using video conferencing today, and into the future.
-Smart businesses are leveraging video conferencing to improve business processes and the customer experience.

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