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The Office of the Future

  • October 2014
  • 68 pages
  • Frost & Sullivan
Report ID: 2432012


Table of Contents

Analysis of Collaboration Tools and Futuristic Technologies Shaping the Connected Workplace

Key Findings

- The concept, “Office of the Future”, is built on the central idea that the workforce will be increasingly mobile and the work environment itself is becoming smarter than ever.
- Next-generation technologies such as augmented reality and the Internet of Everything are expected to accelerate worker’s efficiency and productivity and encourage them to work and collaborate anytime, anywhere.
- Next-generation collaboration solutions also serve as a means to reduce the carbon footprint by curtailing business travel and employing technologies that are environment friendly.
- Unified communications (UC) has come a long way in establishing pervasive use of both real time and non-real time collaboration, laying a foundation for future decades.
- With the rapid emergence of communication devices and applications at work, the traditional UC ecosystem has to embrace the emerging next-generation technology
vendors to construct the connected workplace of the future.
- The changing communications patterns of users and the increasing need for integration of work and life greatly influence the progression towards an intelligent workplace.
- Mega Trends such as urbanisation, smart cities, growing dominance of Gen Y and increasing network convergence demand the infusion of next-gen technologies into the UC framework.

Key Trends

- Businesses are increasingly deploying unified communications applications and focusing on converging these applications with business processes to ensure a seamless flow of information across all business units and end users under a multi-modal and context-aware environment.
- However, the communications world is expected to undergo a phenomenal change with the evolution of technologies such as the Internet of Everything (IoE), wearable devices, and virtual and augmented reality which will truly enable employees to work anywhere, anytime.
- Enterprises are posed with the herculean task of unifying these intelligent systems with their existing communication infrastructure in order to appreciate the real benefits of the digital workplace.
- The required back-end infrastructure to enable this transition to a smart workplace is expected to be complex, as it involves numerous hardware and software platforms and multiple applications and deployment models.
- The UC vendor ecosystem needs to expand to include emerging next-generation technology vendors and service providers in order to build and maintain the office of the future, as no single vendor supports the development of end-to-end framework currently.
- The interplay of these technologies within themselves and with cloud, mobility, and UC applications is expected to deliver a compelling value-proposition to enterprises.
- Unlike enterprises that are still at a nascent stage in terms of adoption, consumers and the retail sector have caught on well with the adoption of AR, Internet of Things (IoT), and social networks.
- These technologies have attained a breakthrough in certain industries such as manufacturing, defence, education, healthcare, and automotive as standalone deployment. They offer a plethora of opportunities for integration with UC.

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