1. Market Research
  2. > Telecom Market Trends

Growth Opportunities for Professional Headsets in the European Market : Improved Macro Economic Conditions in Euro Zone Boost Growth Rates of Professional Headsets in Europe

  • December 2014
  • 29 pages
  • Frost & Sullivan
Report ID: 2577675


Table of Contents


Professional Headsets

Professional headsets include contact center and office headsets (both corded and cordless) used in conjunction with enterprise communications endpoints integrated with the rest of the enterprise communications infrastructure (premises-based time division multiplexing (TDM) and internet protocol (IP) platforms and/or hosted/cloud-based TDM/IP Centrex services). Mobile headsets that are used with cellular devices or smartphones and do not offer connectivity to other enterprise endpoints are not included in the scope of this study. Additionally, this analysis does not take into account headsets purchased by employees and used at their workplace. While headset shipment estimates are based solely on headset units, revenue includes headsets plus related infrastructure such as amplifiers, direct connect cables, charging base stations, headset accessories, and software included in the headset package.

Corded Headsets
Corded headsets are the most common type of contact center and office headsets. They connect to business phones through modular amplifiers or Direct Connect cables. Usually, the Direct Connect cable plugs into either a handset port (RJ9), a dedicated modular headset port or a x mm headset jack located on the side of the endpoint. Universal serial bus (USB) corded headsets (PC USB corded headsets), on the other hand, plug into personal computers (PCs) and some types of IP desktop phones for IP communications. The study does not include general consumer-grade x mm computer headsets.

Cordless Headsets
Cordless headsets are usually connected to a business phone or to a PC via a base station that connects through either a handset port, a modular headset port, or a USB port in the PC or desktop phone (PC USB cordless headset). Using either Bluetooth wireless technology or DECT radio technology, the headset can transmit up to a 300-foot range (between base station and headset).

UC-enabled Headsets
Unified Communications (UC)-enabled headsets, a subset of PC USB headsets, are meant to expand the communications eco-system and enable users of PC-based telephony, such as remote workgroups, to efficiently collaborate in real time. In addition, they can act as advanced endpoints that are used across devices, platforms, and applications.

Enterprise headset vendors have varying definitions of UC-enabled headsets. The picture gets even more complicated when some enterprise headset vendors place all their PC USB headsets under the UC headset category in their financial reports. This is mainly due to: a) the loose definition of a UC-enabled headset and b) the little or no visibility whether the headsets are in fact being used in advanced communications (i.e., UC) environments.
Frost & Sullivan’s definition of UC-enabled headsets has been refined with time and is based on the following criteria: a) must interact with a PC via a USB port (therefore, excluding x mm computer headsets) b) must integrate with major UC communications clients/platforms, c) must offer added features and capabilities such as remote call control, location/context awareness, and IM integration, and d) must be identified as being used in a UC environment through the vendor’s direct or indirect sales force.

State of the Market
•Europe is the second largest region in terms of professional headset sales with x percent of headset revenue in 2013
•The European professional headset market earned revenues of $ x million in 2013, a growth of x percent over 2012.
•While 2012 was a very difficult year for the region due to bad economic conditions, year 2013 saw healthy recovery in professional headset sales in most of Europe.
•Growth of professional headsets was especially good in Germany, the UK and the Nordics.
•France experienced lower growth due to lingering economic difficulties.
•Eastern Europe saw good growth rates coming from places such as Russia, Poland and Turkey.
•Southern Europe is still suffering from economic uncertainty and is expected to recover more slowly than other regions.
•Similar to the North American market, UC technologies were the main catalyst of professional headset growth in Europe.
•In general, the European macro-economic conditions are expected to continue to improve, with gradual growth in European GDP and workforce, driving professional headset growth.
•Frost & Sullivan expects the European professional headset market to grow at a compound annual growth rate of x percent in terms of professional headset units and x percent in terms of professional headset revenue within the 2013-2020 timeframe.
•Frost & Sullivan expects this analysis to provide headset vendors with valuable data and insight that will help them capitalize on growth opportunities in the European professional headset market.

Get Industry Insights. Simply.

  • Latest reports & slideshows with insights from top research analysts
  • 60 Million searchable statistics with tables, figures & datasets
  • More than 25,000 trusted sources
  • Single User License — provides access to the report by one individual.
  • Department License — allows you to share the report with up to 5 users
  • Site License — allows the report to be shared amongst all employees in a defined country
  • Corporate License — allows for complete access, globally.

Amrita helps you find the right report:


The research specialist advised us on the best content for our needs and provided a great report and follow-up, thanks very much we shall look at ReportLinker in the future.

Kate Merrick

Global Marketing Manager at
Eurotherm by Schneider Electric

We were impressed with the support that ReportLinker’s research specialists’ team provided. The report we purchased was useful and provided exactly what we want.

Category Manager at

ReportLinker gave access to reliable and useful data while avoiding dispersing resources and spending too much time on unnecessary research.

Executive Director at
PwC Advisory

The customer service was fast, responsive, and 100% professional in all my dealings (...) If we have more research needs, I'll certainly prioritize working with ReportLinker!

Scott Griffith

Vice President Marketing at
Maurice Sporting Goods

The research specialist provided prompt, helpful instructions for accessing ReportLinker's product. He also followed up to make sure everything went smoothly and to ensure an easy transition to the next stage of my research

Jessica P Huffman

Research Associate at
American Transportation Research Institute

Excellent customer service. Very responsive and fast.

Director, Corporate Strategy at

I reached out to ReportLinker for a detailed market study on the Air Treatment industry. The quality of the report, the research specialist’s willingness to solve my queries exceeded my expectations. I would definitely recommend ReportLinker for in-depth industry information.

Mariana Mendoza

Global Platform Senior Manager at
Whirlpool Corporation

Thanks! I like what you've provided and will certainly come back if I need to do further research works.

Bee Hin Png

CEO at
LDR Pte Ltd

The research specialist advised us on the best content for our needs and provided a great report and follow-up, thanks very much we shall look at ReportLinker in the future.

Kate Merrick

Global Marketing Manager at
Eurotherm by Schneider Electric

Purchase Reports From Reputable Market Research Publishers

Worldwide Unified Communications and Collaboration Forecast, 2017-2021

  • $ 3960
  • Industry report
  • May 2017
  • by IDC

This IDC study aggregates segments of key technology market forecasts that make up the unified communications and collaboration (UC&C) ecosystem. The segments that have been aggregated for this study represent ...

EMEA Enterprise IP Telephony and Unified Communications Equipment and Software Market Shares 2016

  • $ 3960
  • Industry report
  • May 2017
  • by IDC

This document provides the 2016 shares for the EMEA IP PBX, IP phone, and UC applications markets for Alcatel-Lucent Enterprise, Avaya, Cisco, Huawei, Microsoft, Mitel, NEC, Polycom, ShoreTel, Toshiba, ...

EMEA Unified Communications and Collaboration Forecast, 2017-2021

  • $ 3960
  • Industry report
  • August 2017
  • by IDC

This IDC study provides a forecast for the EMEA UC&C market with breakdowns by the various technologies and services that constitute this market: UC applications and IP telephony equipment, contact cente ...


Reportlinker.com © Copyright 2017. All rights reserved.

ReportLinker simplifies how Analysts and Decision Makers get industry data for their business.