1. Market Research
  2. > Transportation
  3. > Air Transport Market Trends

Global Airport Ticketing Kiosk Market : Safe Airport Series

  • December 2014
  • 35 pages
  • Frost & Sullivan
Report ID: 2619872

Summary

Table of Contents

Key Findings

•According to a 2009 survey, over half of all passengers worldwide wanted more self-service options, in large part to have more control and reduce the length of time waiting in lines.
•Research indicates that a significant percentage of the traveling public prefers to check-in online or through mobile devices. Most travelers use a kiosk as a back-up option to a personal device, but would prefer a kiosk over human interaction if running late or if counter lines are too long.
•Recent trends in the ticketing/check-in kiosk market include the addition of self-bag-tagging capabilities. This upgrade is an attractive option that will bring more value to the use of these kiosks as more airports implement self-service baggage drop off.
•ARINC (Rockwell Collins) and SITA are the most active companies in the global market. However, NCR Corporation seems to be reviving its interest in the market with its latest TouchPort line of kiosks.
•Asia and the Middle East present the most viable opportunities, as both regions are experiencing growth economies. Additionally, both regions are making significant investments in their respective airport industries to accommodate forecasted higher passenger volumes.
•“Common use” is becoming a standard at most airports. Airline-dedicated kiosks are being phased out in favor of common use self-service (CUSS) compliant systems. CUSS kiosks enhance passenger processing, infrastructure, and space savings—all of which contribute to efficient airport operations.

Market Overview

•According to the International Air Transport Association (IATA), global passenger traffic is expected to increase by about x % annually and reach x billion by 2016. As airports around the globe tackle the growing number of travelers, the self-service kiosk has become a familiar sight at some of the world’s busiest airports.
•Self-service ticketing kiosks have been in operation at airports for over x years. With over airports in the world, an article in IATA’s Airlines International in 2012 stated that over x kiosks were in operation at x airports globally.
•The number of kiosks has probably risen only slightly since then, as many of the kiosks being installed today are replacement units. This research service highlights some of the airports upgrading kiosks and the key companies in the market.
•Airport ticketing kiosks were first implemented to simplify the check-in process through automation—which led to fewer lines at airline counters, and efficient passenger processing. While the same still holds true for these kiosks, they are being outfitted with more capabilities that can accelerate the passenger through the airport maze.

Scope of Research and Definitions

•The focus of this insight is on airport self-service kiosks offered by airports and airlines. These kiosks process passenger check-in, like airline agents. Modern airport ticketing kiosks are equipped with a variety of capabilities; however, for the purpose of this market insight, airport ticketing kiosks are defined as those that provide the basic function of verifying a passenger’s airline ticket purchase to issue a boarding pass.
•This insight offers a snapshot of the global airport ticketing kiosk market by highlighting the following:
oSome key market participants that were active in 2013 and up to October 2014 prior to the start of this research.
oSignificant projects and contracts awarded during this time frame.
oMarket trends and innovations contributing to the growth of the airport ticketing kiosk market.
•The research is segmented by region, and includes North America, Latin America (LATAM), Europe, the Middle East–Africa (ME/AF), and Asia-Pacific (APAC).
•A formal current market size or forecast is not included in this short insight, as gathering the global data and attempting to evaluate annual upgrades, maintenance, and replacement units for each country or region would consume far too much time for this research effort.
•This insight does not include automated passport control (APC) kiosks that were recently introduced in many North American airports. APC kiosks are specifically designed to accelerate the customs and immigration clearance processes for passengers at select international airports.

Get Industry Insights. Simply.

  • Latest reports & slideshows with insights from top research analysts
  • 60 Million searchable statistics with tables, figures & datasets
  • More than 25,000 trusted sources
  • Single User License — provides access to the report by one individual.
  • Department License — allows you to share the report with up to 5 users
  • Site License — allows the report to be shared amongst all employees in a defined country
  • Corporate License — allows for complete access, globally.

Amrita helps you find the right report:

Testimonials

The research specialist advised us on the best content for our needs and provided a great report and follow-up, thanks very much we shall look at ReportLinker in the future.

Kate Merrick

Global Marketing Manager at
Eurotherm by Schneider Electric

We were impressed with the support that ReportLinker’s research specialists’ team provided. The report we purchased was useful and provided exactly what we want.

Category Manager at
Ikea

ReportLinker gave access to reliable and useful data while avoiding dispersing resources and spending too much time on unnecessary research.

Executive Director at
PwC Advisory

The customer service was fast, responsive, and 100% professional in all my dealings (...) If we have more research needs, I'll certainly prioritize working with ReportLinker!

Scott Griffith

Vice President Marketing at
Maurice Sporting Goods

The research specialist provided prompt, helpful instructions for accessing ReportLinker's product. He also followed up to make sure everything went smoothly and to ensure an easy transition to the next stage of my research

Jessica P Huffman

Research Associate at
American Transportation Research Institute

Excellent customer service. Very responsive and fast.

Director, Corporate Strategy at
Ingredion

I reached out to ReportLinker for a detailed market study on the Air Treatment industry. The quality of the report, the research specialist’s willingness to solve my queries exceeded my expectations. I would definitely recommend ReportLinker for in-depth industry information.

Mariana Mendoza

Global Platform Senior Manager at
Whirlpool Corporation

Thanks! I like what you've provided and will certainly come back if I need to do further research works.

Bee Hin Png

CEO at
LDR Pte Ltd

The research specialist advised us on the best content for our needs and provided a great report and follow-up, thanks very much we shall look at ReportLinker in the future.

Kate Merrick

Global Marketing Manager at
Eurotherm by Schneider Electric

Purchase Reports From Reputable Market Research Publishers

Smart Airports - Global Market Outlook (2016-2022)

  • $ 4157
  • Industry report
  • January 2017
  • by Stratistics MRC

According to Stratistics MRC, the Global Smart Airports market is accounted for $10.25 billion in 2015, and is projected to register a CAGR of 6.0% to reach $15.4 billion by 2022. Growing air passenge ...

Plunkett’s Airline, Hotel & Travel Industry Almanac 2017: Airline, Hotel & Travel Industry Market Research, Statistics, Trends & Leading Companies

  • $ 349
  • Industry report
  • November 2016
  • by Plunkett Research

PLUNKETT’S AIRLINE, HOTEL & TRAVEL INDUSTRY ALMANAC 2017 Key findings: - Plunkett Research lists top 300 companies in the Airline, Hotel and Travel and names top trends changing the industry for the ...

Airline Traffic Monitoring - Enhanced Monthly Statistics

  • $ 9600
  • Industry report
  • July 2017
  • by IATA

IATA offers you the timeliest reports for airline traffic monitoring, representing the entire industry and all regions. Monthly Statistics cover traffic figures for both passenger and cargo carriers, and ...


ref:plp2014

Reportlinker.com © Copyright 2017. All rights reserved.

ReportLinker simplifies how Analysts and Decision Makers get industry data for their business.