1. Market Research

Making Better Decisions: The Role of Big Data and Analytics

  • January 2015
  • 12 pages
  • Frost & Sullivan
Report ID: 2627541


Table of Contents

Making Better Decisions: The Role of Analytics and Big Data

The telecommunications services market used to be pretty simple. Under the Bell monopoly, an enterprise or residential consumer took what the phone company offered, at the price that the regulators set. In the case of an enterprise, the notion of optimizing a communications and computing infrastructure to support a particular business strategy was foreign, and, if addressed at all, was under the purview of contract negotiators. Now, of course, things are much more complex. Communication is tightly integrated and highly interdependent with computing. Enterprise networks are multi-purpose and the infrastructure necessary to support the business strategy is not necessarily obvious.

Even the residential consumer market is fraught with complexity. Should a consumer buy the next communication service? Will the next wireless device work with the home network. Should the HD video screen be chucked in favor of a new 4K screen? Does a home theater receiver support multiple Bluetooth and Wi-Fi connection types so users can view virtually any device on the HD or 4K screen? The answers are not always easy to find, and are increasingly forming a barrier to consumption: after all, if consumers can’t be sure of their ability to make something work, or keep it working, then the likelihood that they will buy a new service or device is diminished.

In this age of converging technologies, the decision to buy can be very complex, and the tools and approaches to decision-making are not well known or widely practiced.
How does one make a hard decision—in the case of a company, where the outcome may affect business viability; or in the case of the consumer, where the decision may influence that share of the consumer’s wallet devoted to communication services?

This SPIE will attempt to point the way towards an approach to making hard decisions. While the context will be one of business decisions, the applicability is general. Although consumers are unlikely to approach decisions in a formal way, communications solution providers can easily build support systems that help guide a consumer to optimized decision-making. Indeed, those companies that do so will likely capture additional business simply because they are enabling simplified but sound decision-making for their potential customers.

Although a short paper such as this is not able to cover all the bases, it provides some of the more important concepts. Interested readers are encouraged to contact Stratecast|Frost & Sullivan for additional details or assistance in formulating complex decision models. This paper will be of interest to any business planner making strategic decisions.

Get Industry Insights. Simply.

  • Latest reports & slideshows with insights from top research analysts
  • 60 Million searchable statistics with tables, figures & datasets
  • More than 25,000 trusted sources
  • Single User License — provides access to the report by one individual.
  • Department License — allows you to share the report with up to 5 users
  • Site License — allows the report to be shared amongst all employees in a defined country
  • Corporate License — allows for complete access, globally.

Ahmad helps you find the right report:


The research specialist advised us on the best content for our needs and provided a great report and follow-up, thanks very much we shall look at ReportLinker in the future.

Kate Merrick

Global Marketing Manager at
Eurotherm by Schneider Electric

We were impressed with the support that ReportLinker’s research specialists’ team provided. The report we purchased was useful and provided exactly what we want.

Category Manager at

ReportLinker gave access to reliable and useful data while avoiding dispersing resources and spending too much time on unnecessary research.

Executive Director at
PwC Advisory

The customer service was fast, responsive, and 100% professional in all my dealings (...) If we have more research needs, I'll certainly prioritize working with ReportLinker!

Scott Griffith

Vice President Marketing at
Maurice Sporting Goods

The research specialist provided prompt, helpful instructions for accessing ReportLinker's product. He also followed up to make sure everything went smoothly and to ensure an easy transition to the next stage of my research

Jessica P Huffman

Research Associate at
American Transportation Research Institute

Excellent customer service. Very responsive and fast.

Director, Corporate Strategy at

I reached out to ReportLinker for a detailed market study on the Air Treatment industry. The quality of the report, the research specialist’s willingness to solve my queries exceeded my expectations. I would definitely recommend ReportLinker for in-depth industry information.

Mariana Mendoza

Global Platform Senior Manager at
Whirlpool Corporation

Thanks! I like what you've provided and will certainly come back if I need to do further research works.

Bee Hin Png

CEO at
LDR Pte Ltd

The research specialist advised us on the best content for our needs and provided a great report and follow-up, thanks very much we shall look at ReportLinker in the future.

Kate Merrick

Global Marketing Manager at
Eurotherm by Schneider Electric


Reportlinker.com © Copyright 2017. All rights reserved.

ReportLinker simplifies how Analysts and Decision Makers get industry data for their business.