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Operation Business Process as a Service  Market by Process, SCM, Business Process Analytics, Digital Asset Management, Deployment  - Global Forecast to 2020

Operation Business Process as a Service Market: Global Forecast until 2020

  • June 2015
  • 149 pages
  • ID: 3147262
In this report:
In 2014, the ICT expenditure in aerospace & defense segment registered a market size of $##,##.## million and is expected to increase to $##,##.## million by 2020, at a CAGR of ##.##% during the forecast period of 2014 to 2020.
In 2014, the ICT Expenditure in retail & wholesale distribution segment registered a market size of $##,##.## million and is expected to increase to $##,##.## million by 2020, at a CAGR of ##.##% from 2014 to 2020.


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Operation business process as a service is a form of business process outsourcing that is employed through a cloud computing service model. BPaaS and cloud business process management solutions combine traditional BPO solutions with cloud computing technology to deliver value added business outcomes with limited IT infrastructure. These solutions help in managing the fragmented businesses of an enterprise across the areas from a central node, while also ensuring flexibility, in terms of accessibility, deployment, and scalability of the solutions. BPaaS is an outcome of evolution of cloud services that enable the automation of business processes to assure the consistency of business outcomes. The benchmarking criterion of BPaaS and cloud BPM solutions remains an ambiguity amongst organizations due to privacy, security, and compliance concerns; nevertheless, companies are slowly realizing the benefits of these solutions. This has resulted in the increased application of operation BPaaS solutions across different verticals.

Overall adoption trends and pervasiveness across most verticals are clear indications of substantial increase opportunities on the overall BPaaS market, as early adopters have realized the several advantages of this cloud-based service. Business process as a service can be further broken down into operation BPaaS, sales BPaaS, human resources BPaaS, finance & accounting BPaaS, marketing BPaaS, and others. Operation BPaaS solutions support institutions across different verticals to effectively create a network amongst employees, partners, distributors, providers, and other entities in a business ecosphere and deliver high value process outcomes. Operation BPaaS redefines the traditional business process outsourcing solutions by blending it with cloud technology.

In 2015, Accenture lead the overall operation BPaaS market, succeeded by Capgemini, Cognizant, SAP, Genpact, Fujitsu, and others.

The market research has been split into vertical, deployment model, end-user, process, service, and area. The vertical segment has been further categorized into Banking, Financial services and Insurance (BFSI), telecommunication & information technology, energy & utility, healthcare, retail & wholesale distribution, transportation & logistics, manufacturing, aerospace & defense, government, and others. The deployment model has been divided into hosted and on-premises. The end user segment has been categorized into enterprise and small and medium business. The plan is bifurcated into five distinct segments digital asset management, order management, supply chain management, industry operations, business process analytics, and others. Established on service, the sector has been broken down into design and consulting, system integration, support and maintenance, and others. The geography segment includes North America continent, Europe (EU), Asia Pacific (APAC), Middle East (ME) and African continent, and Latin America area.

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