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Connected Work—Enabling Technologies for the Future Workplace 

  • April 2016
  • 69 pages
  • Frost & Sullivan
Report ID: 3786755

Summary

Table of Contents

Connected Work—Enabling Technologies for the Future Workplace : Successfully Implementing UCC in Every Tier of Your Organization

This Market Insight details how end-user organizations can effectively right-size their unified communications and collaboration deployments throughout the strategic value tiers of their business and workforce in order to successfully address changing business and user demands. Enterprises have both tactical and strategic opportunities to efficiently satisfy employee requirements across the organization's environment. Next-gen as as well as applications percieved as utility each have a role in successful deployments.

Critical Success Factors

Organizations should address the full spectrum of worker requirements and satisfy them through a blend of tactical and strategic purchase and support decisions.
An ecosystem approach is needed to source the breadth of UCC products and services that most organizations require.
A consumer look and feel is required for user adoption and utilization, underpinned by enterprise-class quality, reliability, security and control.
Customer success management drives utilization, however real business value must be proven by analytics and reports that are measured against enterprise-driven key performance indicators.
Flexible deployment and consumption models reduce risk when addressing rapidly changing organizational, line-of-business and user needs.

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