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Self-Service Markets: ATMs, Kiosks, Vending Machines

Self-Service Markets: ATMs, Kiosks, Vending Machines

  • June 2016
  • 134 pages
  • ID: 3903969
  • Format: PDF
  • By BCC Research


Table of Contents

This BCC Research report discusses the changes and new developments in the self service markets and the opportunities presented by self service technologies in the market. Forecast provided through 2021.

Use this report to:

Gain information about the primary forces and secondary forces impacting the self-service technology markets.
Receive information about the key challenges that may hinder the growth of this market.
Analyze the demand of self-service technology terminals in the Americas, EMEA (Europe, The Middle East and Africa) and Asia-Pacific.
Gain information about the mergers and acquisitions in the self-service technologies market.


The global market for self-service technologies will grow from $54.4 billion in 2016 to $83.5 billion by 2021 with a compound annual growth rate (CAGR) of 8.9% for the period of 2016-2021.
Vending machines are the largest segment and will grow from $30.1 billion in 2016 to $42.8 billion by 2021, with a CAGR of 7.3%.
ATMs as a segment is expected to increase from $16.6 billion in 2016 to $23.5 billion by 2021, with a CAGR of 7.2%.


The objective of this report—Self-Service Markets: ATMs, Kiosks, Vending Machines—is to discuss the changes and new developments in the self-service markets and the opportunities presented by self-service technologies to various stakeholders in the market. To indicate the growth opportunity presented by the self-service markets to various stakeholders and participants, the report forecasts market demand from 2016 through 2021 with historical data for 2015. The report presents an opportunity for all stakeholders in the self-service markets to understand various growth drivers, key trends, growing segments and technologies.


BCC Research defines self-service technologies—ATMs, kiosks and vending machines—as self-service automated dispensing machines that enable customers to produce a service independent of direct service employee involvement. An ATM (automated teller machine) is an electronic device that allows a customer to perform financial transactions (cash withdrawals and deposits) without the need for employee involvement. A kiosk is a freestanding computer terminal that provides access to information. Vending machines are automated self-service machines that dispense items such as snacks, beverages and cigarettes.

To calculate and segment the market, we considered self-service hardware (terminals) and services related to those. However, self-service software (e.g., operating systems and security software) that is generally not provided by self-service terminal providers is beyond the scope of this report. In addition, services that are not directly related to self-service technologies, such as education and training, and consulting services, are also beyond the scope of this report, as is hardware security such as closed circuit television (CCTV) and biometric access control. The report begins by introducing the reader to how the market for self-service technologies has evolved over time and how digital (e.g., mobility and connectivity) is affecting the market. Building on that understanding, the study proceeds to identify the following forces driving the market: Primary forces with a direct impact on the self-service technology markets.

- Secondary forces that have an indirect impact.
- Key funding and financing in this space, which are particularly supportive for new entrants.
-Some key challenges that may hinder the growth of this market.
- Key trends visible in the market.
- The top industries/verticals that are key users of self-service technologies, along with some other industries that are expected to be key users in the future.
-Demand in the Americas, EMEA (Europe, the Middle East and Africa) and Asia-Pacific for self-service technology terminals.

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