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Healthcare BPO Market by Provider, Payer, Pharmaceutical ), Outsourcing Approaches, Models - Global Forecasts to 2022

Healthcare BPO Market: Global Forecasts until 2022

  • October 2017
  • 203 pages
  • ID: 3932647
In this report:
Among the six destination geographies, India is expected to account for the largest share of ##.##% of the healthcare BPO market in 2017, followed by the US and China, each accounting for a share of ##.##%.
Among the three source geographies, the US is expected to account for the largest share (##.##%) of the healthcare BPO market in 2017, followed by Europe (##.##%) and the RoW (##.##%).


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"The healthcare BPO market is estimated to rise at a compound annual growth rate of 10.20 percent."

The healthcare BPO market is anticipated to rise at a compound annual growth rate (CAGR) of 10.20 percent between 2017 and 2022, to attain ~$312.4B by 2022 from ~$191.7B in 2017. The need to minimize the growing healthcare costs and the implementation of the Patient Protection and Affordable Care Act are factors that compel payers and providers to outsource their business processes to low-cost countries in order to minimize operational costs.

Patent cliffs, complex clinical trial protocols, and new reporting requirements are forcing pharmaceutical companies to outsource their R&D and manufacturing processes to other countries, which is driving the healthcare outsourcing market. On the other hand, the fear of losing visibility & control over business processes and reliability and data security & privacy concerns are the main factors anticipated to restrain industry growth.

"The revenue cycle management segment is anticipated to grow at the highest compound annual growth rate (CAGR)."

On the basis of provider service, the healthcare BPO market is divided into revenue cycle management, patient enrollment, and patient care. In 2017, the revenue cycle management segment is projected to account for the biggest share of the overall healthcare BPO market. Increase in the revenue cycle management market can largely be attributed to Elements such as decreasing reimbursements in the healthcare market, reductions in the global healthcare costs, initiatives undertaken by governments for implementing RCM solutions, and growing expenditure by the healthcare IT sector.

"The manufacturing services segment is envisaged to account for the biggest share in 2017."

On the basis of pharmaceutical services, the sector is categorized into manufacturing services, R&D services, and non-clinical services. In 2017, the manufacturing services segment is planned to account for the biggest share of the market. The increasing demand for new drugs and cost advantages of outsourcing are the top factors driving the increase of this segment.

"The USA is intended to account for the biggest market share during the outlook period as a source area."

By source geography, the USA is forecasted to account for the biggest share, succeeded by EU, and RoW. It is the prime source for the outsourcing of healthcare services due to the mandatory implementation of ICD-10 codes and enactment of PPACA. The USA also ranks high as a preferred location in cases where location and skill are more important than cost savings.

Break-up profile of primaries:

• By Type of company- tier 1 - 40.0 percent, Tier 2 - 35.0 percent and Tier 3 - 25.0 percent

• By Designation-C-level - 33.0 percent, D-level - 41.0 percent and Others - 26.0 percent

• By Region-North America - 35.0 percent, Europe (EU) - 30.0 percent, Asia area - 21.0 percent, and rest of the world - 14.0 percent

The top players in the healthcare BPO market are Cognizant, Accenture, Xerox, Genpact, TCS, and Infosys.

Segment Research

The healthcare BPO market in this business report is broken down by payer services, provider services, pharmaceutical services, and area. The study tracks and analyzes competitive developments including product launches, strategic agreements, alliances, and acquisitions, and profiles top actors and core competencies in the healthcare BPO market.

Why acquiring this study can help you:

This study furnishes highlights on the following points:

• Market Uptake: Exhaustive data on portfolios provided by the top actors in the overall healthcare BPO market. The analysis examines the healthcare BPO market by payer services, provider services, pharmaceutical services, and area

• Product Development/Innovative products: In-depth understanding on up-on-coming technologies, analysis & growth activities, and recent product launches in the healthcare BPO market

• Market Development: Highlighted information about profitable emerging sectors - the market research examines the industries for healthcare BPO services across localities

• industry diversification: Complete information about recent products, untapped areas, and recent evolutions in the overall healthcare BPO market

• opposing assessment: Detailed assessment of strategies, products, and manufacturing capabilities of the main actors in the overall healthcare BPO market

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