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The State of Communications and Collaboration in the Enterprise—How Companies are Embracing Digital Transformation

The State of Communications and Collaboration in the Enterprise—How Companies are Embracing Digital Transformation

  • August 2016
  • 60 pages
  • ID: 4155596

Summary

Table of Contents

An End User Perspective

This study is derived from a survey of IT decision makers in the United States (some with global reach) across multiple industries. It provides insightful information on what drives investment in unified communications, the IT-related challenges organizations face today, communications infrastructure trends, the impact IT has on the future of the workplace, and most importantly, plans for IT budgets. Technologies covered include smart phones, tablets, mobile apps, cloud computing, video, audio, and web conferencing, Internet protocol (IP) telephony, company and consumer social media, unified communications clients, and business grade and consumer softphones.

This study is derived from a survey of IT decision makers in the United States (some with global reach) across multiple industries. It provides insightful information on what drives investment in unified communications, the IT-related challenges organizations face today, communications infrastructure trends, the impact IT has on the future of the workplace, and most importantly, plans for IT budgets. Technologies covered include smart phones, tablets, mobile apps, cloud computing, video, audio, and web conferencing, Internet protocol (IP) telephony, company and consumer social media, unified communications clients, and business grade and consumer softphones.

Excerpts from the study:

Smart phones are the most common UCC endpoints in use today; web conferencing is the most common UCC tool. In three years, tablets could very well be the leading technology to be deployed in the enterprise.

Instant messaging (IM) is by far the UCC technology given to the largest number of employees, followed by conferencing, and consumer social media. Smart phones and headsets are most likely to be deployed based on job roles.

Smart phones, instant messaging, headsets, and web and audio conferencing are deemed most important among UCC tools. Very few companies rate any UCC technology as “not important.”

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