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IDC PeerScape: Practices for Implementing Chatbot and Conversational AI Platform Initiatives

IDC PeerScape: Practices for Implementing Chatbot and Conversational AI Platform Initiatives

  • March 2017
  • 6 pages
  • ID: 4798718
  • Format: PDF
  • By IDC

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This IDC PeerScape presents three critical practices that can help organizations prepare for a successful chatbot initiative. Although the examples presented in this document come from organizations around the globe, the practices herein will be relevant to any organization seeking to adopt chatbot technologies. By adopting some of these practices, both IT and line-of-business (LOB) managers will help ensure their investment in chatbot technologies are optimized."With the publicity of artificial intelligence and the release of new chatbot and conversational AI platforms that can handle complex natural language processing, organizations can no longer afford to ignore the benefits of implementing these systems," says Chwee Kan Chua, AVP of Big Data and Analytics & Cognitive Computing Practice. "The barriers to adopting these systems have been dropping with the introduction of nontechnical chatbot tools and 'as a service' on the cloud. IDC expects that customers and clients will see chatbot technology as the norm for most customer-facing organizations."

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