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Robocall Detection and Unwanted Call Management: RoboResearch, First Edition

Robocall Detection and Unwanted Call Management: RoboResearch, First Edition

  • July 2018
  • ID: 5473856
  • Format: PDF
  • Mind Commerce Publishing


Table of Contents

Commonly referred to as robocalls, computer-generated phone calls are used by legitimate organizations such as schools, churches, and public safety agencies to place calls to registered constituents. Public safety agencies will make reverse 9-1-1 robocalls in the event of a natural disaster or some catastrophe such as a train derailment. However, some Bad Actors use robocalling to trick or even defraud consumers in a random manner. According to YouMail, Americans received over 4 billion such calls in June 2018 alone.

The typical scenario involves a Bad Actor calling a consumer with some type of story about a special offer or concern that the called party is compelled to act upon immediately. In these instances, the calling party is seeking to either extort money directly or obtain identity information (such as credit card info) necessary to steal from the consumer. Technology tricks are used to gain the trust of the consumer such as local number spoofing, which is a technique that involves manipulating the calling party's number to appear different than the actual number.

Mind Commerce has coined the term "Problematic" to refer to any telephone number that that is identified as a cause for concern including spam, abusive telemarketer or debt collector, scam or fraud. Leading Robocall Detection and Unwanted Call Management solutions use various technologies such as advanced data analytics and artificial intelligence to determine if a number is problematic, and if so, the degree of concern (e.g. Spam, Scam, or Fraud).

Robocall Research, First Edition evaluates the current state of automated calling (robocalls), technologies for dealing with unwanted calls, leading companies and solutions. This report also analyzes industry challenges and the future outlook for robocall technologies and solutions to defeat spammers, scammers, and fraudsters. It also provides a look into the future of robocall detection including evolution of telecom data analytics, network-based authentication (such as STIR/SHAKEN) and network-based intelligence (such as call origination identification).

- Vendor solutions covered in this report include: First Orion, Hiya, and TNS
- Carrier solutions covered in this report include: AT&T Wireless's "Call Protect", T-Mobileés "SCAM ID in combination with Name ID, Verizon Wireless's Enhanced Caller Name ID

Purchasers of this report will receive a briefing with the Mind Commerce analyst team to answer questions about the technologies, companies, solutions, and the market outlook. Mind Commerce is also planning to release a market-focused report entitled Robocall and Unwanted Call Management: Solution Assessment and Market Outlook 2018 - 2023

Who Will Benefit from this Report?
- Robocall Solution Providers
- Communications Service Providers
- Software and Application Developers
- Telecommunications Infrastructure Providers

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