1. Market Research
  2. > E-Services Market Trends
Spending In Digital Customer Experience and Engagement Solutions Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast 2018 - 2026

Spending In Digital Customer Experience and Engagement Solutions Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast 2018 - 2026

  • March 2019
  • 225 pages
  • ID: 5767795
  • Format: PDF

Summary

Table of Contents

Spending In Digital Customer Experience and Engagement Solutions Market: Overview
The spending in digital customer experience and engagement solutions market report provides analysis for the period 2016–2026, wherein 2018 to 2026 is the forecast period and 2017 is the base year.The report covers all the major trends and technologies playing an influential role in the market’s growth over the forecast period.

It also highlights the market dynamics, which comprise drivers, restraints, and opportunities,for the analysis of market growth during the said period. The study provides a complete perspective on the evolution of the global spending in digital customer experience and engagement solutions market throughout the above mentioned forecast period in terms of revenue (US$ Bn).

The market overview section of the report demonstrates market dynamics such as drivers, restraints, and opportunities that influence the current nature and future statusof this market,besides the challengesof the market.The market overview section also includes pricing model, which includes analysis of pay-per-unit, and tiered pay-per transaction model offered byspending in digital customer experience and engagement solutions vendors. In addition, market attractiveness analysis has been provided for every segment in the report, in order to offer a thorough understanding of the overall scenario in the spending in digital customer experience and engagement solutionsmarket. The report also provides an overview of various strategies adopted by key players present in the market.

Global Spending in Digital Customer Experience and Engagement Solutions Market: Scope of the Report
The report also highlights the competitive landscape of the market, positioning all the major players according to their presence in different regions of the world, and initiated by them in the market.The comprehensive spending in digital customer experience and engagement solutionsmarket estimates are the result of our in-depth secondary research, primary interviews, and in-house expert panel reviews.

These market estimates have been analyzed by taking into account the impact of different political, social, economic,and technological factors along with the current market dynamics affecting the spending in digital customer experience and engagement solutionsmarket growth.

This report provides all the essential information required to understand the key developments in the spending in digital customer experience and engagement solutionsmarket and growth trends of each segment and region.It also includes companies’ strategies, business overview, business portfolio, and financial information, under the company profile section.

Furthermore, Porter’s Five Forces analysis explains the five forces namely, buyers bargaining power, suppliers bargaining power, threat of new entrants, threat of substitutes, and degree of competition in thespending in digital customer experience and engagement solutionsmarket.This report also provides a comprehensiveecosystem analysis ofthe market. It explains the various participants, including software &platform vendors, system integrators, intermediaries, and end-userswithin the ecosystem of the market.

Global Spending in Digital Customer Experience and Engagement Solutions Market: Research Methodology
The research methodology is a perfect combination of primary research, secondary research, and expert panel reviews. Secondary research sources such as annual reports, company websites, broker reports, financial reports, SEC filings and investor presentations, national government documents, internal and external proprietary databases, statistical databases, relevant patent and regulatory databases, market reports, government publications, statistical databases, World Bank database, and industry white papers are referred.

Primary research involves telephonic interviews, e-mail interactions, and face-to-face interviews for detailed and unbiased reviews on the spending in digital customer experience and engagement solutions market, across geographies.Primary interviews are usually conducted on an ongoing basis with industry experts and participants in order to get latest market insights and validate the existing data and analysis.

Primary interviews offer firsthand information on important factors such as market trends, market size, competitive landscape,growth trends, outlook etc.These factors help to validate and strengthen secondary research findings and also help to develop the analysis team’s expertise and market understanding.

Moreover, the data collected and analyzed from secondary and primary research is again discussed and examined by our expert panel.

Global Spending in Digital Customer Experience and Engagement Solutions Market: Competitive Dynamics
The research study includes profiles of leading companies operating in the global spending in digital customer experience and engagement solutions market. Key players profiled include Accenture PLC, Capgemini SE, Cognizant, IBM Corporation, KOFAX INC., Liferay Inc., MEGA International, NCR Corporation, Orange Business Services, SASInstitute Inc., Tata Consultancy Services Limited, Tieto Corporation, and Zendesk Inc.

The global spending in digital customer experience and engagement solutions market is segmented as below:
Global Spending in Digital Customer Experience and Engagement Solutions Market, by Business Type

Business to Business (B2B)
Business to Consumer (B2C)
Business to Business to Consumer (B2B2C)
Global Spending in Digital Customer Experience and Engagement Solutions Market, byTouch Points

Social media
Gamification
Digital Marketing
Mobility
Global Spending in Digital Customer Experience and Engagement Solutions Market, by Industry

Banking
Insurance
Manufacturing
Public Sector
Telecommunications
Utilities
Retail and wholesale
Services & Consumers
Transport
Global Spending in Digital Customer Experience and Engagement Solutions Market, by Enterprise Size

Small Enterprises
Medium Enterprises
Large Enterprises
Global Spending in Digital Customer Experience and Engagement Solutions Market, by Solutions

Customer Awareness
Customer Data Management Platforms
Customer Analytics
Advertising & Marketing
Email / Campaign management
Social Media Analytics
SEO/ Web Analytics
Targeted Marketing
Content Marketing
Customer Engagement
Personalization/ Content Targeting
Cross Selling/ Up selling
UI Design
Purchase and Relation
Loyalty Programs
Transactions/ Sales
Virtual Trials/ Displays
Support Services
Chatbot
Self-serve tools
Digital surveys
Case Management
Global Spending in Digital Customer Experience and Engagement Solutions Market, by Geography

North America
The U.S.
Canada
Rest of North America
Europe
The U.K
Germany
France
Rest of Europe
Asia Pacific (APAC)
India
China
Japan
Rest of Asia Pacific
Middle East & Africa (MEA)
GCC Countries
South Africa
Rest of Middle East & Africa
South America
Brazil
Rest of South America

Get Industry Insights. Simply.

  • Latest reports & slideshows with insights from top research analysts
  • 150+ Million searchable statistics with tables, figures & datasets
  • More than 25,000 trusted sources
15% Off

($5795)

  • Single User License — provides access to the report by one individual.
  • Department License — allows you to share the report with up to 5 users
  • Site License — allows the report to be shared amongst all employees in a defined country
  • Corporate License — allows for complete access, globally.
Veronica helps you find the right report:
Testimonials

The research specialist advised us on the best content for our needs and provided a great report and follow-up, thanks very much we shall look at ReportLinker in the future.

Kate Merrick

Global Marketing Manager at
Eurotherm by Schneider Electric

We were impressed with the support that ReportLinker’s research specialists’ team provided. The report we purchased was useful and provided exactly what we want.

Category Manager at
Ikea

ReportLinker gave access to reliable and useful data while avoiding dispersing resources and spending too much time on unnecessary research.

Executive Director at
PwC Advisory

The customer service was fast, responsive, and 100% professional in all my dealings (...) If we have more research needs, I'll certainly prioritize working with ReportLinker!

Scott Griffith

Vice President Marketing at
Maurice Sporting Goods

The research specialist provided prompt, helpful instructions for accessing ReportLinker's product. He also followed up to make sure everything went smoothly and to ensure an easy transition to the next stage of my research

Jessica P Huffman

Research Associate at
American Transportation Research Institute

Excellent customer service. Very responsive and fast.

Director, Corporate Strategy at
Ingredion

I reached out to ReportLinker for a detailed market study on the Air Treatment industry. The quality of the report, the research specialist’s willingness to solve my queries exceeded my expectations. I would definitely recommend ReportLinker for in-depth industry information.

Mariana Mendoza

Global Platform Senior Manager at
Whirlpool Corporation

Thanks! I like what you've provided and will certainly come back if I need to do further research works.

Bee Hin Png

CEO at
LDR Pte Ltd

The research specialist advised us on the best content for our needs and provided a great report and follow-up, thanks very much we shall look at ReportLinker in the future.

Kate Merrick

Global Marketing Manager at
Eurotherm by Schneider Electric

FAQ
  • How we can help
    • I am not sure if the report I am interested in will fulfill my needs. Can you help me?
    • Yes, of course. You can call us at +33(0) 4 37 65 17 03 or drop us an email at researchadvisor@reportlinker.com to let us know more about your requirements.
    • We buy reports often - can ReportLinker get me any benefits?
    • Yes. Set up a call with a Senior Research Advisor to learn more - researchadvisor@reportlinker.com or +33(0) 4 37 65 17 03.
    • I have had negative experiences with market research reports before. How can you avoid this from happening again?
    • We advise all clients to read the TOC and Summary and list your questions so that we can get more insight for you before you make any purchase decision. A research advisor will accompany you so that you can compare samples and reports from different sources, and choose the study that is right for you.

  • Report Delivery
    • How and when I will receive my Report?
    • Most reports are delivered right away in a pdf format, while others are accessed via a secure link and access codes. Do note that sometimes reports are sent within a 12 hour period, depending on the time zones. However, you can contact us to escalate this. Should you need a hard copy, you can check if this option is offered for the particular report, and pay the related fees.
  • Payment conditions
    • What payment methods do you accept?
      1. Credit card : VISA, American Express, Mastercard, or
      2. You can download an invoice to pay by wire transfer, check, or via a Purchase Order from your company, or
      3. You can pay via a Check made out in US Dollars, Euros, or British Pounds for the full amount made payable to ReportLinker
    • What are ReportLinker’s Payment Terms?
    • All payments must normally be submitted within 30 days. However, you can let us know if you need extended time.
    • Are Taxes and duties included?
    • All companies based in France must pay a 20% tax per report. The same applies to all individuals based in the EU. All EU companies must supply their VAT number when purchasing to avoid this charge.
    • I’m not satisfied. Can I be refunded?
    • No. Once your order has been processed and the publisher has received a notification to send you the report, we cannot issue any refund or cancel any order. As these are not ‘traditional’ products that can be returned, reports that are dispatched are considered to be ‘consumed’.
  • User license
    • The license that you should acquire depends on the number of persons that need to access the report. This can range from Single User (only one person will have the right to read or access the report), or Department License (up to 5 persons), to Site License (a group of persons based in the same company location), or Corporate License (the entire company personnel based worldwide). However, as publishers have different terms and conditions, we can look into this for you.
Purchase Reports From Reputable Market Research Publishers
Global OSINT Market – Trends & Forecast, 2016-2023

Global OSINT Market – Trends & Forecast, 2016-2023

  • $ 4450
  • March 2019

Global OSINT Market Research Report, By Security Type (Human Intelligence, Content Intelligence, Dark Web Analysis), Technology (Big Data Software, Video Analytics, Text Analytics), Application (Military ...

Connected Consumer Survey 2018: OTT communication services in Australia and New Zealand

Connected Consumer Survey 2018: OTT communication services in Australia and New Zealand

  • $ 4999
  • February 2019

"Facebook services dominate the OTT communication and social media market in Australia and New Zealand, as in Europe and the USA."This report focuses on aspects of Analysys Mason's Connected Consumer Survey ...

Global Superfoods Market 2019-2023

Global Superfoods Market 2019-2023

  • $ 2500
  • April 2019

About this marketThe strong distribution network and omnichannel presence of superfood manufacturers are one of the key factors expected to trigger the market’s growth in the forthcoming years. Vendors ...


ref:plp2019

Reportlinker.com © Copyright 2019. All rights reserved.

ReportLinker simplifies how Analysts and Decision Makers get industry data for their business.

Make sure you don’t miss any news and follow us on