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GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET FORECAST 2020-2028

GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET FORECAST 2020-2028

  • April 2020
  • 156 pages
  • ID: 5880956
  • Format: PDF
  • Inkwood Research

Summary

Table of Contents

KEY FINDINGS
The global complaint management software market is projected to record growth, showcasing a CAGR of 10.46% during the forecast period, 2020-2028. The growing need to enhance customer satisfaction and protect brand reputation, along with the rising demand for automated workflow and complaint management operations, are estimated to be the market growth factors during the forecast period.

MARKET INSIGHTS
The complaint management software is developed primarily to tackle customer issues, and consolidate customer complaints, feedback, concerns, gain insights, and sort them, for their timely resolution.The customer management solutions aid in documenting, sorting, and prioritizing customer issues and feedback so that the support staff is able to track and resolve them in an efficient manner.

Many companies across industry verticals are adopting complaint management software, due to the increasing need for protecting brand reputation. The rising demand for recording and addressing customer complaints in an effective manner further boosts the adoption of complaint management software.
The increasing demand for enhancing response and closure times, with regard to handling customer complaints, further drives the demand for complaint management software.The continuous flow of complaints in BFSI, government, and telecom, results in the need for implementing a system for automation of complaint handling and offer appropriate solutions.

Such factors influence the adoption of complaint management software.The insufficiency of useful data to tackle customer complaints is the major factor hampering the growth of the market.

The market comprises of many regional and global players.The market pose hindrance with regard to the entry of new players, but many new entrants are gaining traction in the market.

The market is characterized by increasing product penetration and high levels of competition.

REGIONAL INSIGHTS
The global complaint management software market is segmented geographically into Europe, North America, Asia Pacific, and the rest of the world.The Asia Pacific market region is predicted to be the fastest-growing market during the forecasted period.

The market growth prospects are accredited to the growing adoption of business intelligence and machine learning across several sectors, the growing BFSI sector and healthcare expenditure, and the rising investments in the market.

COMPETITIVE INSIGHTS
Oracle Corporation, Equiniti, Freshworks Inc, AssurX Inc, Salesforce.com Inc, are some of the leading market players in the market.

Our report offerings include:
• Explore key findings of the overall market
• Strategic breakdown of market dynamics (Drivers, Restraints, Opportunities, Challenges)
• Market forecasts for a minimum of 9 years, along with 3 years of historical data for all segments, sub-segments, and regions
• Market Segmentation cater to a thorough assessment of key segments with their market estimations
• Geographical Analysis: Assessments of the mentioned regions and country-level segments with their market share
• Key analytics: Porter’s Five Forces Analysis, Vendor Landscape, Opportunity Matrix, Key Buying Criteria, etc.
• Competitive landscape is the theoretical explanation of the key companies based on factors, market share, etc.
• Company profiling: A detailed company overview, product/services offered, SCOT analysis, and recent strategic developments

Companies mentioned
1. ASSURX INC
2. EQUINITI
3. ETQ LLC
4. FRESHWORKS INC
5. MASTERCONTROL INC
6. ORACLE CORPORATION
7. QUANTIVATE LLC
8. SALESFORCE.COM INC
9. SPARTA SYSTEMS INC
10. ZENDESK INC
11. ZOHO CORPORATION PVT LTD

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