1. Market Research
  2. > Advanced IT Market Trends
Small and Medium-Sized Business Resiliency Amid COVID-19 and Beyond

Small and Medium-Sized Business Resiliency Amid COVID-19 and Beyond

  • May 2020
  • 16 pages
  • ID: 5892992
  • Format: PDF
  • IDC


Table of Contents

The entire world is facing an unprecedented scenario as countries strive to manage the impact of COVID-19. In this crisis, uncertainty looms especially for the most vulnerable: the small and medium-sized business (SMB) sector. The Asia/Pacific SMB sector, which at an estimate consists almost 90% of the region's businesses and almost 60% of the workforce, brings in at least half of the region's gross domestic product (GDP) and has been severely impaired by lockdowns, travel bans, and other measures to contain the pandemic. More and more stimulus packages are developed to relieve the sector, but despite these, many have been forced to cease operations for an undetermined period, leading to unforeseen expenses and losses. With movement limited, consumers have come to rely primarily on online platforms to acquire goods and services, and SMBs that have been quick to react have learned to leverage basic digital technologies and platforms to respond customers. In these extraordinary circumstances, what has become evident is that SMBs working within the new digital economies are fast-tracking their digitalization efforts to gain resiliency. In 2019, IDC stated that digitalization had reached an inflection point, which forced SMBs to act. However, the region's SMBs are still in the early days of digitalization, and more efforts are needed to include this in the overall business agenda. Now, it has become even more urgent for SMBs to digitalize as the region battles the effects of COVID-19. IDC has long advocated for digitalization on the enterprise level and reiterates the need for SMBs to begin this as well. In response to this crisis and beyond, IDC has created a playbook for SMBs, in which the five masteries of agile culture, agile capital, agile experiences, agile processes, and agile partnerships can help SMBs develop digital resiliency. "SMBs are the most vulnerable sector during such crisis as COVID-19, in which compromised business operations threaten their existence. However, SMBs that have been quick to learn and leverage even the most basic digital technologies are taking the right steps to safeguarding their business and employees. Although it will take time for SMBs to recover, they must prioritize digital resiliency alongside other business recovery efforts. SMBs must remember that that their size allows them to fully utilize digital technologies at a faster pace that can accelerate their business. For SMBs, digital resiliency goes beyond maintaining a business-as-usual state and guaranteeing cashflow. They also have to ensure the livelihood of employees and provide for customers in need during times of crisis," says Celeste Narvaez, senior program manager, IDC Digital Transformation and Future SMB.

Get Industry Insights. Simply.

  • Latest reports & slideshows with insights from top research analysts
  • 150+ Million searchable statistics with tables, figures & datasets
  • More than 25,000 trusted sources
  • Single User License — provides access to the report by one individual.
  • Department License — allows you to share the report with up to 5 users
  • Site License — allows the report to be shared amongst all employees in a defined country
  • Corporate License — allows for complete access, globally.
Ahmad helps you find the right report:

The research specialist advised us on the best content for our needs and provided a great report and follow-up, thanks very much we shall look at ReportLinker in the future.

Kate Merrick

Global Marketing Manager at
Eurotherm by Schneider Electric

We were impressed with the support that ReportLinker’s research specialists’ team provided. The report we purchased was useful and provided exactly what we want.

Category Manager at

ReportLinker gave access to reliable and useful data while avoiding dispersing resources and spending too much time on unnecessary research.

Executive Director at
PwC Advisory

The customer service was fast, responsive, and 100% professional in all my dealings (...) If we have more research needs, I'll certainly prioritize working with ReportLinker!

Scott Griffith

Vice President Marketing at
Maurice Sporting Goods

The research specialist provided prompt, helpful instructions for accessing ReportLinker's product. He also followed up to make sure everything went smoothly and to ensure an easy transition to the next stage of my research

Jessica P Huffman

Research Associate at
American Transportation Research Institute

Excellent customer service. Very responsive and fast.

Director, Corporate Strategy at

I reached out to ReportLinker for a detailed market study on the Air Treatment industry. The quality of the report, the research specialist’s willingness to solve my queries exceeded my expectations. I would definitely recommend ReportLinker for in-depth industry information.

Mariana Mendoza

Global Platform Senior Manager at
Whirlpool Corporation

Thanks! I like what you've provided and will certainly come back if I need to do further research works.

Bee Hin Png

CEO at
LDR Pte Ltd

The research specialist advised us on the best content for our needs and provided a great report and follow-up, thanks very much we shall look at ReportLinker in the future.

Kate Merrick

Global Marketing Manager at
Eurotherm by Schneider Electric

  • How we can help
    • I am not sure if the report I am interested in will fulfill my needs. Can you help me?
    • Yes, of course. You can call us at +33(0) 4 37 65 17 03 or drop us an email at researchadvisor@reportlinker.com to let us know more about your requirements.
    • We buy reports often - can ReportLinker get me any benefits?
    • Yes. Set up a call with a Senior Research Advisor to learn more - researchadvisor@reportlinker.com or +33(0) 4 37 65 17 03.
    • I have had negative experiences with market research reports before. How can you avoid this from happening again?
    • We advise all clients to read the TOC and Summary and list your questions so that we can get more insight for you before you make any purchase decision. A research advisor will accompany you so that you can compare samples and reports from different sources, and choose the study that is right for you.

  • Report Delivery
    • How and when I will receive my Report?
    • Most reports are delivered right away in a pdf format, while others are accessed via a secure link and access codes. Do note that sometimes reports are sent within a 12 hour period, depending on the time zones. However, you can contact us to escalate this. Should you need a hard copy, you can check if this option is offered for the particular report, and pay the related fees.
  • Payment conditions
    • What payment methods do you accept?
      1. Credit card : VISA, American Express, Mastercard, or
      2. You can download an invoice to pay by wire transfer, check, or via a Purchase Order from your company, or
      3. You can pay via a Check made out in US Dollars, Euros, or British Pounds for the full amount made payable to ReportLinker
    • What are ReportLinker’s Payment Terms?
    • All payments must normally be submitted within 30 days. However, you can let us know if you need extended time.
    • Are Taxes and duties included?
    • All companies based in France must pay a 20% tax per report. The same applies to all individuals based in the EU. All EU companies must supply their VAT number when purchasing to avoid this charge.
    • I’m not satisfied. Can I be refunded?
    • No. Once your order has been processed and the publisher has received a notification to send you the report, we cannot issue any refund or cancel any order. As these are not ‘traditional’ products that can be returned, reports that are dispatched are considered to be ‘consumed’.
  • User license
    • The license that you should acquire depends on the number of persons that need to access the report. This can range from Single User (only one person will have the right to read or access the report), or Department License (up to 5 persons), to Site License (a group of persons based in the same company location), or Corporate License (the entire company personnel based worldwide). However, as publishers have different terms and conditions, we can look into this for you.


Reportlinker.com © Copyright 2020. All rights reserved.

ReportLinker simplifies how Analysts and Decision Makers get industry data for their business.

Make sure you don’t miss any news and follow us on