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Dell Technologies' Progress Made Real for Social Impact and Long-Term Organizational Sustainability

Dell Technologies' Progress Made Real for Social Impact and Long-Term Organizational Sustainability

  • September 2020
  • 8 pages
  • ID: 5973261
  • Format: PDF
  • IDC

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This IDC Vendor Profile examines the journey that Dell Technologies is undertaking as it takes a significantly stronger organizational point of view on social impact issues. As CEO Michael Dell expressed, "From a global pandemic to justified global protests against systemic racism, the fault lines of our society have been laid bare. Our aspirations and our actions have never been more important -- while current events leave us heartbroken and unsettled, still I find reason for tremendous optimism. The intersection of humanity, innovation, and technology is the foundation of our response, our recovery, and what can be an amazing future."The level of commitment outlined in the Progress Made Real 2030 plan requires a long-term strategy with consistent methodologies and application and, most importantly, support from Michael Dell and the board. Increasingly, the business of technology requires a recognition that traditional metrics of organizational success extend beyond just financials -- the importance of customer experience, employee engagement, and robust and ethical supplier ecosystems; support for communities where these businesses operate; and long-term shareholder value have never been more evident.In fact, Dell Technologies is seeing a high proportion of RFPs around the globe include some aspect of social impact requirements and are similarly attributing significant sales to social impact.With this blueprint, Dell makes it clear that delivering on social impact is now a business imperative for the organization and its measurement-based design leads to better transparency and accountability across all its key stakeholders.

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