1. Market Research
  2. > Retail
  3. > Non-Store Retail
  4. > E-Commerce Market Trends
United Arab Emirates (UAE) Courier, Express, and Parcel (CEP) Market - Growth, Trends, and Forecasts (2020 - 2025)

United Arab Emirates (UAE) Courier, Express, and Parcel (CEP) Market - Growth, Trends, and Forecasts (2020 - 2025)

  • October 2020
  • 231 pages
  • ID: 5986880
  • Format: PDF
  • Mordor Intelligence LLP


Table of Contents

Search Inside

The market for Courier, Express, and Parcel (CEP) in United Arab Emirates is estimated to be valued at more than USD 1.6 billion and is estimated to grow at a CAGR of 7.5% during the forecast period.

- UAE being a leading e-commerce and smart hub in the region, the logistics companies are working to fill the logistics supply gaps and to offer faster delivery services to customers.
- The growth in e-commerce being driven by young and tech-savvy consumer base, rising international trade are driving the volumes of express and parcel deliveries.
- The major e-commerce players in the country, such as Souq, noon.com, awok.com, and Wadi, were forced to develop the logistics network in-house, due to the lack of an e-commerce eco-system.
- However, the CEP market in the country has been quickly adapting to the needs of e-commerce platforms. The companies have been developing new technologies and experimenting new supply chain models to increase parcel volumes and expedite deliveries.
- With the growing demand for on-time deliveries and increasing preference for convenience, the companies are developing solutions such as PickUp DropOff (PUDO) points, automated parcel delivery terminals, etc. In Nov 2019, Aramex has launched a new PUDO service called ‘Aramex Spot’ in UAE and Saudi.
- The companies are increasing investments in technology, infrastructure and increasing their presence across the region. Warehouses are becoming automated with the aid of robotics and automation, and companies are experimenting on autonomous vehicles and drone deliveries for efficient and faster last mile deliveries.
- Many tech-based start-ups are emerging with robust delivery solutions across various eCommerce logistics segments. These start-ups help eCommerce companies, as well as the traditional brick and mortar stores, deliver at low costs.
- The Country is home to major courier and express service providers such as Aramex, UPS, DHL, FedEx and the government owned Emirates Post. The unique geographical positioning of Dubai, excellent infrastructure facilities and economic growth patterns have made it an ideal regional base for most courier and express service operators.
- With the impact of COVID-19 on supply chains and trade, the CEP market is expected to have a significant drop in 2020, and it is expected to continue its growth trajectory post 2020 through the forecast period.

Key Market Trends
International deliveries to dominate the market

UAE being a key trading hub in the Middle East, the CEP market in the country is dominated by international B2B deliveries. The International CEP segment dominates accounting for more than 65% of the total market and is expected to continue the growth through the forecast period.

The significant share of cross-border online shopping is also contributing to the growth of international CEP market. The country’s initiatives towards the development of cross-border e-commerce is expected to foster the growth of the segment. In Jan 2020, Dubai Customs has launched Cross Border e-commerce platform to make the country a global hub for e-commerce and to encourage e-commerce companies to establish their businesses in Dubai.

In 2019, while the logistics sector as a whole has been affected by global trade slowdown, the sub-sectors like international CEP have witnessed steady growth when compared to others such as freight forwarding, inventory and supply chain management.

Online marketplaces venturing into delivery business with in-house logistics

With e-commerce penetration being relatively low, some ambitious investments have been observed in the new online marketplaces in the past few years and those investments also extend to the delivery aspect of online shopping, too. The e-commerce players are building their own last-mile delivery infrastructure. The players such as noon express of noon.com and Q Express of Amazon’s Souq.com has become largest delivery companies in the country taking up significant market share. Despite the capital that goes into developing the infrastructure, it offers the companies more flexibility and significant cost savings over the long-term.

After Souq getting acquired by Amazon, the company has acquired Wing.ae, a startup that is building out a network for Prime-style same-day and next-day deliveries for various e-commerce marketplaces. Wing.ae’s fast-delivery network also potentially can help Amazon build out its Prime business into the region. Wing.ae facilitates the shipment of products and merchandise between merchants and consumers through a range of local and small shipping companies. Wing.ae has an integrated web platform and mobile devices and has partnerships with more than 15 shipping companies.

The companies operating in other businesses are also expanding to courier delivery business owing to the growth prospects in delivery business. For instance, the ride-sharing app Careem has launched delivery service ‘BOX’ in 2017. In the same year, the Transguard Group, the multifaceted business support services company, has also announced expansion of its delivery business.

Competitive Landscape
The Courier, Express, And Parcel (CEP) market in UAE is moderately fragmented in nature with some major players accounting for significant share of the total market. While the companies such as Aramex and Emirates Post are long established players operating in the country, the companies such as Fetchr and Snap delivery services are comparatively new entrants to the market. These companies are able to gain significant portion of the market by leveraging the technology and expanding their own fleet. With high competition, the major international express integrators such as DHL, FedEx, and UPS are not able to gain significant footprint in the domestic delivery business. However, these companies dominate the international delivery business with their strong global network.

Reasons to Purchase this report:
- The market estimate (ME) sheet in Excel format
- 3 months of analyst support

Get Industry Insights. Simply.

  • Latest reports & slideshows with insights from top research analysts
  • 150+ Million searchable statistics with tables, figures & datasets
  • More than 25,000 trusted sources
  • Single User License — provides access to the report by one individual.
  • Department License — allows you to share the report with up to 5 users
  • Site License — allows the report to be shared amongst all employees in a defined country
  • Corporate License — allows for complete access, globally.

ReportLinker may already be registered as a supplier with your company. If you want to Order by PO, check with us first and we'll let you know if we are a registered supplier and what the vendor number is. Otherwise, we'll provide you with the necessary information to register ReportLinker as a vendor.

Ahmad helps you find the right report:

The research specialist advised us on the best content for our needs and provided a great report and follow-up, thanks very much we shall look at ReportLinker in the future.

Kate Merrick

Global Marketing Manager at
Eurotherm by Schneider Electric

We were impressed with the support that ReportLinker’s research specialists’ team provided. The report we purchased was useful and provided exactly what we want.

Category Manager at

ReportLinker gave access to reliable and useful data while avoiding dispersing resources and spending too much time on unnecessary research.

Executive Director at
PwC Advisory

The customer service was fast, responsive, and 100% professional in all my dealings (...) If we have more research needs, I'll certainly prioritize working with ReportLinker!

Scott Griffith

Vice President Marketing at
Maurice Sporting Goods

The research specialist provided prompt, helpful instructions for accessing ReportLinker's product. He also followed up to make sure everything went smoothly and to ensure an easy transition to the next stage of my research

Jessica P Huffman

Research Associate at
American Transportation Research Institute

Excellent customer service. Very responsive and fast.

Director, Corporate Strategy at

I reached out to ReportLinker for a detailed market study on the Air Treatment industry. The quality of the report, the research specialist’s willingness to solve my queries exceeded my expectations. I would definitely recommend ReportLinker for in-depth industry information.

Mariana Mendoza

Global Platform Senior Manager at
Whirlpool Corporation

Thanks! I like what you've provided and will certainly come back if I need to do further research works.

Bee Hin Png

CEO at
LDR Pte Ltd

The research specialist advised us on the best content for our needs and provided a great report and follow-up, thanks very much we shall look at ReportLinker in the future.

Kate Merrick

Global Marketing Manager at
Eurotherm by Schneider Electric

  • How we can help
    • I am not sure if the report I am interested in will fulfill my needs. Can you help me?
    • Yes, of course. You can call us at +33(0) 4 37 65 17 03 or drop us an email at researchadvisor@reportlinker.com to let us know more about your requirements.
    • We buy reports often - can ReportLinker get me any benefits?
    • Yes. Set up a call with a Senior Research Advisor to learn more - researchadvisor@reportlinker.com or +33(0) 4 37 65 17 03.
    • I have had negative experiences with market research reports before. How can you avoid this from happening again?
    • We advise all clients to read the TOC and Summary and list your questions so that we can get more insight for you before you make any purchase decision. A research advisor will accompany you so that you can compare samples and reports from different sources, and choose the study that is right for you.

  • Report Delivery
    • How and when I will receive my Report?
    • Most reports are delivered right away in a pdf format, while others are accessed via a secure link and access codes. Do note that sometimes reports are sent within a 12 hour period, depending on the time zones. However, you can contact us to escalate this. Should you need a hard copy, you can check if this option is offered for the particular report, and pay the related fees.
  • Payment conditions
    • What payment methods do you accept?
      1. Credit card : VISA, American Express, Mastercard, or
      2. You can download an invoice to pay by wire transfer, check, or via a Purchase Order from your company, or
      3. You can pay via a Check made out in US Dollars, Euros, or British Pounds for the full amount made payable to ReportLinker
    • What are ReportLinker’s Payment Terms?
    • All payments must normally be submitted within 30 days. However, you can let us know if you need extended time.
    • Are Taxes and duties included?
    • All companies based in France must pay a 20% tax per report. The same applies to all individuals based in the EU. All EU companies must supply their VAT number when purchasing to avoid this charge.
    • I’m not satisfied. Can I be refunded?
    • No. Once your order has been processed and the publisher has received a notification to send you the report, we cannot issue any refund or cancel any order. As these are not ‘traditional’ products that can be returned, reports that are dispatched are considered to be ‘consumed’.
  • User license
    • The license that you should acquire depends on the number of persons that need to access the report. This can range from Single User (only one person will have the right to read or access the report), or Department License (up to 5 persons), to Site License (a group of persons based in the same company location), or Corporate License (the entire company personnel based worldwide). However, as publishers have different terms and conditions, we can look into this for you.
Purchase Reports From Reputable Market Research Publishers

Australia Courier, Express, and Parcel (CEP) Market - Growth, Trends, and Forecast (2020 - 2025)

  • $ 3250
  • January 2021
  • 246 pages

The Australia’s CEP market is expected to register a CAGR of 5.46% over the forecast period, 2019 – 2024. Australia’s parcel market is expected to grow to more than 1 billion parcels a year by 2021. ...

  • Australia
  • Freight
  • Courier And Messenger
  • Industry analysis
  • Online Retail Sales
  • Online Expenditure


Reportlinker.com © Copyright 2021. All rights reserved.

ReportLinker simplifies how Analysts and Decision Makers get industry data for their business.

Make sure you don’t miss any news and follow us on