1. Market Research
  2. > ICT
  3. > Software Market Trends
Global On-call Scheduling Software Market By Component, By Deployment Type, By Application, By Region, Industry Analysis and Forecast, 2020 - 2026

Global On-call Scheduling Software Market By Component, By Deployment Type, By Application, By Region, Industry Analysis and Forecast, 2020 - 2026

  • November 2020
  • 177 pages
  • ID: 5998618
  • Format: PDF
  • KBV Research


Table of Contents

Search Inside

The Global On-call Scheduling Software Market size is expected to reach $5.2 billion by 2026, rising at a market growth of 34.6% CAGR during the forecast period. On-Call Scheduling gives an approach to figure out which member of a user group is available to finish a task, for instance, to find out the correct individual to allot an incident. The On-Call Scheduling application assists you to ensure that committed support team members are available to solve issues as they emerge. You can establish on-call schedule, policies related to escalation, and rotations of rosters, escalate alerts for a team. Moreover, you can also decide the current contact for an escalation.

The On-Call Scheduling Software market has been experiencing significant development rates with impressive CAGR for the last few decades. As per the report, the On-Call Scheduling Software market is anticipated to develop all the more vivaciously during the forecast period and it can also impact the worldwide economic structure with a higher share of the revenue. The On-Call Scheduling Software market likewise holds the potential to affect its companions and parent On-Call Scheduling Software market as the development pace of the market is being accelerated by expanding item demand, rising disposable income, innovative items, crude material affluence, and changing consumption technologies.

On-call software needs to accompany scheduling and on-call rotation management services. Administrators should be able to effectively maintain and move shifts around the schedule to ensure there are no gaps in coverage. The fundamental differences between purpose-built on-call scheduling and homegrown solutions are alert automation and adaptability. Groups can set up and change an individual user’s on-call shift without alarms getting dropped. Through alert computerization with an integrated on-call schedule, you can upgrade both human and technological work processes simultaneously.

Due to the availability of a limited number of workers and restricted time, it is dependent upon administrators to make a schedule that permits employees to accomplish full coverage and to be efficient while not oversaturating the premises with unoccupied employees. The focus of Organizations is on integrating on-call scheduling software into their observing and alerting frameworks to successfully screen workforce profitability. Moreover, organizations are focusing on utilizing on-call scheduling software to advanced schedules for their workers and accomplish an elevated level of performance.

Based on Component, the market is segmented into Solution and Services. Based on Deployment Type, the market is segmented into On-premise and Cloud. Based on Application, the market is segmented into Medical Use, Business and Others. Based on Regions, the market is segmented into North America, Europe, Asia Pacific, and Latin America, Middle East & Africa.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Everbridge, Inc., ServiceNow, Inc., Spok Holdings, Inc. (Spok, Inc.), PerfectServe, Inc. (Lightning Bolt Solutions, Inc.), AMBS Call Center, Inc., Shift Administrators LLC, OpenTempo, Inc. (QGenda, LLC), Central Logic, Inc. (Rubicon Technology Partners), UKG, Inc. and Amtelco.

Strategies deployed in On-call Scheduling Software Market

Mar-2019: Everbridge collaborated with IBM, the multinational technology and consulting company. Following the collaboration, the former company integrated its IT Alerting with IBM security intelligence technology. The integration enabled joint customers to automate communications, collaboration, and orchestration tasks for streamlining the overall information security incident response process. Everbridge IT Alerting offers IT workforce on-call schedule management, automated escalation, multi-modal targeted notifications, 1-click ChatOps channel, 1-click smart conferencing, automated remediation workflow execution, to help to engage the right staff and resolve the offenses generated in IBM QRadar faster.

Feb-2019: PerfectServe announced two acquisitions; the first is CareWire, a mobile patient communication platform. The second is Lightning Bolt Solutions, an artificial intelligence-run physician shift scheduling technology designed for hospital and healthcare systems. CareWire enables texting between patients and providers and allows the patients to schedule appointments and connect to their healthcare portal. Lightning Bolt Solutions employs AI for helping the health systems schedule physicians. The technology can consider recurring department meetings, holiday distributions, on-call management, physician preferences, residency schedule restrictions, and recovery time after overnight shifts. The acquisition expanded the company’s business in mobile communication.

Feb-2019: OpenTempo came into partnership with TigerConnect, an American software communications company. Under this partnership, TigerConnect’s cardiologist on-call has been integrated with the OpenTempo schedule. This provides joint customers with real-time access to physician schedules, enabling role-based messaging, and offering users the ability to aggregate and publish team schedules.

Jan-2019: OpenTempo announced that the company relocated its headquarters to a new office located at 38 Eastwood Drive in South Burlington, Vermont. Its market-leading physician scheduling solution is being adopted worldwide, which is driving its growth.

Nov-2018: Kronos collaborated with Workplace by Facebook. The workplace is an enterprise connectivity platform developed by Facebook. The collaboration made it easier for employees for taking control of their work-life balance and for managers for filling last-minute open shifts with a scheduling chatbot that can be activated on a mobile device from anyplace, at any time. The organizations have been developing innovative solutions that transform communications, culture, and workflows for common workforce management tasks without ever leaving Workplace, a social platform that connects employees with features like groups, chat, and video calls.

Scope of the Study

Market Segmentation:

By Component

• Solution

• Services

By Deployment Type

• On-premise

• Cloud

By Application

• Medical Use

• Business

• Others

By Geography

• North America

o US

o Canada

o Mexico

o Rest of North America

• Europe

o Germany

o UK

o France

o Russia

o Spain

o Italy

o Rest of Europe

• Asia Pacific

o China

o Japan

o India

o South Korea

o Singapore

o Malaysia

o Rest of Asia Pacific


o Brazil

o Argentina


o Saudi Arabia

o South Africa

o Nigeria

o Rest of LAMEA

Companies Profiled

• Everbridge, Inc.

• ServiceNow, Inc.

• Spok Holdings, Inc. (Spok, Inc.)

• PerfectServe, Inc. (Lightning Bolt Solutions, Inc.)

• AMBS Call Center, Inc.

• Shift Administrators LLC

• OpenTempo, Inc. (QGenda, LLC)

• Central Logic, Inc. (Rubicon Technology Partners)

• UKG, Inc.

• Amtelco

Unique Offerings

• Exhaustive coverage

• Highest number of market tables and figures

• Subscription based model available

• Guaranteed best price

• Assured post sales research support with 10% customization free

Get Industry Insights. Simply.

  • Latest reports & slideshows with insights from top research analysts
  • 150+ Million searchable statistics with tables, figures & datasets
  • More than 25,000 trusted sources
  • Single User License — provides access to the report by one individual.
  • Department License — allows you to share the report with up to 5 users
  • Site License — allows the report to be shared amongst all employees in a defined country
  • Corporate License — allows for complete access, globally.

ReportLinker may already be registered as a supplier with your company. If you want to Order by PO, check with us first and we'll let you know if we are a registered supplier and what the vendor number is. Otherwise, we'll provide you with the necessary information to register ReportLinker as a vendor.

Grace helps you find the right report:

The research specialist advised us on the best content for our needs and provided a great report and follow-up, thanks very much we shall look at ReportLinker in the future.

Kate Merrick

Global Marketing Manager at
Eurotherm by Schneider Electric

We were impressed with the support that ReportLinker’s research specialists’ team provided. The report we purchased was useful and provided exactly what we want.

Category Manager at

ReportLinker gave access to reliable and useful data while avoiding dispersing resources and spending too much time on unnecessary research.

Executive Director at
PwC Advisory

The customer service was fast, responsive, and 100% professional in all my dealings (...) If we have more research needs, I'll certainly prioritize working with ReportLinker!

Scott Griffith

Vice President Marketing at
Maurice Sporting Goods

The research specialist provided prompt, helpful instructions for accessing ReportLinker's product. He also followed up to make sure everything went smoothly and to ensure an easy transition to the next stage of my research

Jessica P Huffman

Research Associate at
American Transportation Research Institute

Excellent customer service. Very responsive and fast.

Director, Corporate Strategy at

I reached out to ReportLinker for a detailed market study on the Air Treatment industry. The quality of the report, the research specialist’s willingness to solve my queries exceeded my expectations. I would definitely recommend ReportLinker for in-depth industry information.

Mariana Mendoza

Global Platform Senior Manager at
Whirlpool Corporation

Thanks! I like what you've provided and will certainly come back if I need to do further research works.

Bee Hin Png

CEO at
LDR Pte Ltd

The research specialist advised us on the best content for our needs and provided a great report and follow-up, thanks very much we shall look at ReportLinker in the future.

Kate Merrick

Global Marketing Manager at
Eurotherm by Schneider Electric

  • How we can help
    • I am not sure if the report I am interested in will fulfill my needs. Can you help me?
    • Yes, of course. You can call us at +33(0) 4 37 65 17 03 or drop us an email at [email protected] to let us know more about your requirements.
    • We buy reports often - can ReportLinker get me any benefits?
    • Yes. Set up a call with a Senior Research Advisor to learn more - [email protected] or +33(0) 4 37 65 17 03.
    • I have had negative experiences with market research reports before. How can you avoid this from happening again?
    • We advise all clients to read the TOC and Summary and list your questions so that we can get more insight for you before you make any purchase decision. A research advisor will accompany you so that you can compare samples and reports from different sources, and choose the study that is right for you.

  • Report Delivery
    • How and when I will receive my Report?
    • Most reports are delivered right away in a pdf format, while others are accessed via a secure link and access codes. Do note that sometimes reports are sent within a 12 hour period, depending on the time zones. However, you can contact us to escalate this. Should you need a hard copy, you can check if this option is offered for the particular report, and pay the related fees.
  • Payment conditions
    • What payment methods do you accept?
      1. Credit card : VISA, American Express, Mastercard, or
      2. You can download an invoice to pay by wire transfer, check, or via a Purchase Order from your company, or
      3. You can pay via a Check made out in US Dollars, Euros, or British Pounds for the full amount made payable to ReportLinker
    • What are ReportLinker’s Payment Terms?
    • All payments must normally be submitted within 30 days. However, you can let us know if you need extended time.
    • Are Taxes and duties included?
    • All companies based in France must pay a 20% tax per report. The same applies to all individuals based in the EU. All EU companies must supply their VAT number when purchasing to avoid this charge.
    • I’m not satisfied. Can I be refunded?
    • No. Once your order has been processed and the publisher has received a notification to send you the report, we cannot issue any refund or cancel any order. As these are not ‘traditional’ products that can be returned, reports that are dispatched are considered to be ‘consumed’.
  • User license
    • The license that you should acquire depends on the number of persons that need to access the report. This can range from Single User (only one person will have the right to read or access the report), or Department License (up to 5 persons), to Site License (a group of persons based in the same company location), or Corporate License (the entire company personnel based worldwide). However, as publishers have different terms and conditions, we can look into this for you.
Purchase Reports From Reputable Market Research Publishers

Global Cloud Based Office Productivity Software Industry

  • $ 5450
  • July 2022
  • 324 pages

Abstract: What`s New for 2022? - Global competitiveness and key competitor percentage market shares - Market presence across multiple geographies - Strong/Active/Niche/Trivial - Online interactive ...

  • World
  • China
  • Software
  • Industry analysis
  • Cloud Services Penetration


Reportlinker.com © Copyright 2022. All rights reserved.

ReportLinker simplifies how Analysts and Decision Makers get industry data for their business.

Make sure you don’t miss any news and follow us on