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Global Customer Experience Management Industry

Global Customer Experience Management Industry

  • Publish Date:October 2022

  • Number of Pages:126

  • Report ID:6031282

  • Format:PDF

  • Publisher:Global Industry Analysts

$ 5600

Summary

Abstract:

What’s New for 2022?

Global competitiveness and key competitor percentage market shares
Market presence across multiple geographies - Strong/Active/Niche/Trivial
Online interactive peer-to-peer collaborative bespoke updates
Access to our digital archives and MarketGlass Research Platform
Complimentary updates for one year

Global Customer Experience Management Market to Reach $21.5 Billion by 2027

In the changed post COVID-19 business landscape, the global market for Customer Experience Management estimated at US$9.8 Billion in the year 2020, is projected to reach a revised size of US$21.5 Billion by 2027, growing at aCAGR of 11.8% over the period 2020-2027. Solutions, one of the segments analyzed in the report, is projected to record 10.2% CAGR and reach US$12.5 Billion by the end of the analysis period. Taking into account the ongoing post pandemic recovery, growth in the Services segment is readjusted to a revised 14.4% CAGR for the next 7-year period.

The U.S. Market is Estimated at $2.7 Billion, While China is Forecast to Grow at 15.9% CAGR

The Customer Experience Management market in the U.S. is estimated at US$2.7 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$4.6 Billion by the year 2027 trailing a CAGR of 15.6% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 8.1% and 10.3% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 9.2% CAGR.

Select Competitors (Total 108 Featured) -
Adobe
Amperity
Avaya
Clarabridge
Ibm
Inmoment
Manthan
Medallia
Mindtouch
Mixpanel

Table of contents

I. METHODOLOGY

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW
Influencer Market Insights
World Market Trajectories
Impact of Covid-19 and a Looming Global Recession
Customer Experience Management - Global Key Competitors
Percentage Market Share in 2022 (E)
Competitive Market Presence - Strong/Active/Niche/Trivial for
Players Worldwide in 2022 (E)

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE
Table 1: World Recent Past, Current & Future Analysis for
Customer Experience Management by Geographic Region - USA,
Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa Markets - Independent Analysis of Annual
Sales in US$ Million for Years 2020 through 2027 and % CAGR

Table 2: World Historic Review for Customer Experience
Management by Geographic Region - USA, Canada, Japan, China,
Europe, Asia-Pacific, Latin America, Middle East and Africa
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019 and % CAGR

Table 3: World 15-Year Perspective for Customer Experience
Management by Geographic Region - Percentage Breakdown of Value
Sales for USA, Canada, Japan, China, Europe, Asia-Pacific,
Latin America, Middle East and Africa Markets for Years 2012,
2021 & 2027

Table 4: World Recent Past, Current & Future Analysis for
Solutions by Geographic Region - USA, Canada, Japan, China,
Europe, Asia-Pacific, Latin America, Middle East and Africa
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2020 through 2027 and % CAGR

Table 5: World Historic Review for Solutions by Geographic
Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets - Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR

Table 6: World 15-Year Perspective for Solutions by Geographic
Region - Percentage Breakdown of Value Sales for USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa for Years 2012, 2021 & 2027

Table 7: World Recent Past, Current & Future Analysis for
Services by Geographic Region - USA, Canada, Japan, China,
Europe, Asia-Pacific, Latin America, Middle East and Africa
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2020 through 2027 and % CAGR

Table 8: World Historic Review for Services by Geographic
Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets - Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR

Table 9: World 15-Year Perspective for Services by Geographic
Region - Percentage Breakdown of Value Sales for USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa for Years 2012, 2021 & 2027

Table 10: World Recent Past, Current & Future Analysis for
Automotive by Geographic Region - USA, Canada, Japan, China,
Europe, Asia-Pacific, Latin America, Middle East and Africa
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2020 through 2027 and % CAGR

Table 11: World Historic Review for Automotive by Geographic
Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets - Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR

Table 12: World 15-Year Perspective for Automotive by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2021 & 2027

Table 13: World Recent Past, Current & Future Analysis for
Other End-Uses by Geographic Region - USA, Canada, Japan,
China, Europe, Asia-Pacific, Latin America, Middle East and
Africa Markets - Independent Analysis of Annual Sales in US$
Million for Years 2020 through 2027 and % CAGR

Table 14: World Historic Review for Other End-Uses by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 15: World 15-Year Perspective for Other End-Uses by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2021 & 2027

Table 16: World Recent Past, Current & Future Analysis for
Retail by Geographic Region - USA, Canada, Japan, China,
Europe, Asia-Pacific, Latin America, Middle East and Africa
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2020 through 2027 and % CAGR

Table 17: World Historic Review for Retail by Geographic Region -
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets - Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR

Table 18: World 15-Year Perspective for Retail by Geographic
Region - Percentage Breakdown of Value Sales for USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa for Years 2012, 2021 & 2027

Table 19: World Recent Past, Current & Future Analysis for BFSI
by Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR

Table 20: World Historic Review for BFSI by Geographic Region -
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa Markets - Independent Analysis of Annual
Sales in US$ Million for Years 2012 through 2019 and % CAGR

Table 21: World 15-Year Perspective for BFSI by Geographic
Region - Percentage Breakdown of Value Sales for USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa for Years 2012, 2021 & 2027

Table 22: World Recent Past, Current & Future Analysis for
Travel & Hospitality by Geographic Region - USA, Canada, Japan,
China, Europe, Asia-Pacific, Latin America, Middle East and
Africa Markets - Independent Analysis of Annual Sales in US$
Million for Years 2020 through 2027 and % CAGR

Table 23: World Historic Review for Travel & Hospitality by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 24: World 15-Year Perspective for Travel & Hospitality by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2021 & 2027

Table 25: World Recent Past, Current & Future Analysis for IT &
Telecom by Geographic Region - USA, Canada, Japan, China,
Europe, Asia-Pacific, Latin America, Middle East and Africa
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2020 through 2027 and % CAGR

Table 26: World Historic Review for IT & Telecom by Geographic
Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets - Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR

Table 27: World 15-Year Perspective for IT & Telecom by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2021 & 2027

Table 28: World Recent Past, Current & Future Analysis for
Healthcare by Geographic Region - USA, Canada, Japan, China,
Europe, Asia-Pacific, Latin America, Middle East and Africa
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2020 through 2027 and % CAGR

Table 29: World Historic Review for Healthcare by Geographic
Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets - Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR

Table 30: World 15-Year Perspective for Healthcare by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2021 & 2027

Table 31: World Recent Past, Current & Future Analysis for
Cloud by Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR

Table 32: World Historic Review for Cloud by Geographic Region -
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets - Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR

Table 33: World 15-Year Perspective for Cloud by Geographic
Region - Percentage Breakdown of Value Sales for USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa for Years 2012, 2021 & 2027

Table 34: World Recent Past, Current & Future Analysis for
On-Premise by Geographic Region - USA, Canada, Japan, China,
Europe, Asia-Pacific, Latin America, Middle East and Africa
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2020 through 2027 and % CAGR

Table 35: World Historic Review for On-Premise by Geographic
Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets - Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR

Table 36: World 15-Year Perspective for On-Premise by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2021 & 2027

Table 37: World Customer Experience Management Market Analysis
of Annual Sales in US$ Million for Years 2012 through 2027

III. MARKET ANALYSIS

UNITED STATES
Customer Experience Management Market Presence - Strong/Active/
Niche/Trivial - Key Competitors in the United States for 2022
(E)
Table 38: USA Recent Past, Current & Future Analysis for
Customer Experience Management by Component - Solutions and
Services - Independent Analysis of Annual Sales in US$ Million
for the Years 2020 through 2027 and % CAGR

for the Years 2020 through 2027 and % CAG

Table 40: USA 15-Year Perspective for Customer Experience
Management by Component - Percentage Breakdown of Value Sales
for Solutions and Services for the Years 2012, 2021 & 2027

Table 41: USA Recent Past, Current & Future Analysis for
Customer Experience Management by End-Use - Automotive, Other
End-Uses, Retail, BFSI, Travel & Hospitality, IT & Telecom and
Healthcare - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 42: USA Historic Review for Customer Experience
Management by End-Use - Automotive, Other End-Uses, Retail,
BFSI, Travel & Hospitality, IT & Telecom and Healthcare Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 43: USA 15-Year Perspective for Customer Experience
Management by End-Use - Percentage Breakdown of Value Sales for
Automotive, Other End-Uses, Retail, BFSI, Travel & Hospitality,
IT & Telecom and Healthcare for the Years 2012, 2021 & 2027

Table 44: USA Recent Past, Current & Future Analysis for
Customer Experience Management by Deployment - Cloud and
On-Premise - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 45: USA Historic Review for Customer Experience
Management by Deployment - Cloud and On-Premise Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 46: USA 15-Year Perspective for Customer Experience
Management by Deployment - Percentage Breakdown of Value Sales
for Cloud and On-Premise for the Years 2012, 2021 & 2027

CANADA
Table 47: Canada Recent Past, Current & Future Analysis for
Customer Experience Management by Component - Solutions and
Services - Independent Analysis of Annual Sales in US$ Million
for the Years 2020 through 2027 and % CAGR

Table 48: Canada Historic Review for Customer Experience
Management by Component - Solutions and Services Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 49: Canada 15-Year Perspective for Customer Experience
Management by Component - Percentage Breakdown of Value Sales
for Solutions and Services for the Years 2012, 2021 & 2027

Table 50: Canada Recent Past, Current & Future Analysis for
Customer Experience Management by End-Use - Automotive, Other
End-Uses, Retail, BFSI, Travel & Hospitality, IT & Telecom and
Healthcare - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 51: Canada Historic Review for Customer Experience
Management by End-Use - Automotive, Other End-Uses, Retail,
BFSI, Travel & Hospitality, IT & Telecom and Healthcare Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 52: Canada 15-Year Perspective for Customer Experience
Management by End-Use - Percentage Breakdown of Value Sales for
Automotive, Other End-Uses, Retail, BFSI, Travel & Hospitality,
IT & Telecom and Healthcare for the Years 2012, 2021 & 2027

Table 53: Canada Recent Past, Current & Future Analysis for
Customer Experience Management by Deployment - Cloud and
On-Premise - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 54: Canada Historic Review for Customer Experience
Management by Deployment - Cloud and On-Premise Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 55: Canada 15-Year Perspective for Customer Experience
Management by Deployment - Percentage Breakdown of Value Sales
for Cloud and On-Premise for the Years 2012, 2021 & 2027

JAPAN
Customer Experience Management Market Presence - Strong/Active/
Niche/Trivial - Key Competitors in Japan for 2022 (E)
Table 56: Japan Recent Past, Current & Future Analysis for
Customer Experience Management by Component - Solutions and
Services - Independent Analysis of Annual Sales in US$ Million
for the Years 2020 through 2027 and % CAGR

Table 57: Japan Historic Review for Customer Experience
Management by Component - Solutions and Services Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 58: Japan 15-Year Perspective for Customer Experience
Management by Component - Percentage Breakdown of Value Sales
for Solutions and Services for the Years 2012, 2021 & 2027

Table 59: Japan Recent Past, Current & Future Analysis for
Customer Experience Management by End-Use - Automotive, Other
End-Uses, Retail, BFSI, Travel & Hospitality, IT & Telecom and
Healthcare - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 60: Japan Historic Review for Customer Experience
Management by End-Use - Automotive, Other End-Uses, Retail,
BFSI, Travel & Hospitality, IT & Telecom and Healthcare Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 61: Japan 15-Year Perspective for Customer Experience
Management by End-Use - Percentage Breakdown of Value Sales for
Automotive, Other End-Uses, Retail, BFSI, Travel & Hospitality,
IT & Telecom and Healthcare for the Years 2012, 2021 & 2027

Table 62: Japan Recent Past, Current & Future Analysis for
Customer Experience Management by Deployment - Cloud and
On-Premise - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 63: Japan Historic Review for Customer Experience
Management by Deployment - Cloud and On-Premise Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 64: Japan 15-Year Perspective for Customer Experience
Management by Deployment - Percentage Breakdown of Value Sales
for Cloud and On-Premise for the Years 2012, 2021 & 2027

CHINA
Customer Experience Management Market Presence - Strong/Active/
Niche/Trivial - Key Competitors in China for 2022 (E)
Table 65: China Recent Past, Current & Future Analysis for
Customer Experience Management by Component - Solutions and
Services - Independent Analysis of Annual Sales in US$ Million
for the Years 2020 through 2027 and % CAGR

Table 66: China Historic Review for Customer Experience
Management by Component - Solutions and Services Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 67: China 15-Year Perspective for Customer Experience
Management by Component - Percentage Breakdown of Value Sales
for Solutions and Services for the Years 2012, 2021 & 2027

Table 68: China Recent Past, Current & Future Analysis for
Customer Experience Management by End-Use - Automotive, Other
End-Uses, Retail, BFSI, Travel & Hospitality, IT & Telecom and
Healthcare - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 69: China Historic Review for Customer Experience
Management by End-Use - Automotive, Other End-Uses, Retail,
BFSI, Travel & Hospitality, IT & Telecom and Healthcare Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 70: China 15-Year Perspective for Customer Experience
Management by End-Use - Percentage Breakdown of Value Sales for
Automotive, Other End-Uses, Retail, BFSI, Travel & Hospitality,
IT & Telecom and Healthcare for the Years 2012, 2021 & 2027

Table 71: China Recent Past, Current & Future Analysis for
Customer Experience Management by Deployment - Cloud and
On-Premise - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 72: China Historic Review for Customer Experience
Management by Deployment - Cloud and On-Premise Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 73: China 15-Year Perspective for Customer Experience
Management by Deployment - Percentage Breakdown of Value Sales
for Cloud and On-Premise for the Years 2012, 2021 & 2027

EUROPE
Customer Experience Management Market Presence - Strong/Active/
Niche/Trivial - Key Competitors in Europe for 2022 (E)
Table 74: Europe Recent Past, Current & Future Analysis for
Customer Experience Management by Geographic Region - France,
Germany, Italy, UK, Spain, Russia and Rest of Europe Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR

Table 75: Europe Historic Review for Customer Experience
Management by Geographic Region - France, Germany, Italy, UK,
Spain, Russia and Rest of Europe Markets - Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR

Table 76: Europe 15-Year Perspective for Customer Experience
Management by Geographic Region - Percentage Breakdown of Value
Sales for France, Germany, Italy, UK, Spain, Russia and Rest of
Europe Markets for Years 2012, 2021 & 2027

Table 77: Europe Recent Past, Current & Future Analysis for
Customer Experience Management by Component - Solutions and
Services - Independent Analysis of Annual Sales in US$ Million
for the Years 2020 through 2027 and % CAGR

Table 78: Europe Historic Review for Customer Experience
Management by Component - Solutions and Services Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 79: Europe 15-Year Perspective for Customer Experience
Management by Component - Percentage Breakdown of Value Sales
for Solutions and Services for the Years 2012, 2021 & 2027

Table 80: Europe Recent Past, Current & Future Analysis for
Customer Experience Management by End-Use - Automotive, Other
End-Uses, Retail, BFSI, Travel & Hospitality, IT & Telecom and
Healthcare - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 81: Europe Historic Review for Customer Experience
Management by End-Use - Automotive, Other End-Uses, Retail,
BFSI, Travel & Hospitality, IT & Telecom and Healthcare Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 82: Europe 15-Year Perspective for Customer Experience
Management by End-Use - Percentage Breakdown of Value Sales for
Automotive, Other End-Uses, Retail, BFSI, Travel & Hospitality,
IT & Telecom and Healthcare for the Years 2012, 2021 & 2027

Table 83: Europe Recent Past, Current & Future Analysis for
Customer Experience Management by Deployment - Cloud and
On-Premise - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 84: Europe Historic Review for Customer Experience
Management by Deployment - Cloud and On-Premise Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 85: Europe 15-Year Perspective for Customer Experience
Management by Deployment - Percentage Breakdown of Value Sales
for Cloud and On-Premise for the Years 2012, 2021 & 2027

FRANCE
Customer Experience Management Market Presence - Strong/Active/
Niche/Trivial - Key Competitors in France for 2022 (E)
Table 86: France Recent Past, Current & Future Analysis for
Customer Experience Management by Component - Solutions and
Services - Independent Analysis of Annual Sales in US$ Million
for the Years 2020 through 2027 and % CAGR

Table 87: France Historic Review for Customer Experience
Management by Component - Solutions and Services Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 88: France 15-Year Perspective for Customer Experience
Management by Component - Percentage Breakdown of Value Sales
for Solutions and Services for the Years 2012, 2021 & 2027

Table 89: France Recent Past, Current & Future Analysis for
Customer Experience Management by End-Use - Automotive, Other
End-Uses, Retail, BFSI, Travel & Hospitality, IT & Telecom and
Healthcare - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 90: France Historic Review for Customer Experience
Management by End-Use - Automotive, Other End-Uses, Retail,
BFSI, Travel & Hospitality, IT & Telecom and Healthcare Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 91: France 15-Year Perspective for Customer Experience
Management by End-Use - Percentage Breakdown of Value Sales for
Automotive, Other End-Uses, Retail, BFSI, Travel & Hospitality,
IT & Telecom and Healthcare for the Years 2012, 2021 & 2027

Table 92: France Recent Past, Current & Future Analysis for
Customer Experience Management by Deployment - Cloud and
On-Premise - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 93: France Historic Review for Customer Experience
Management by Deployment - Cloud and On-Premise Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 94: France 15-Year Perspective for Customer Experience
Management by Deployment - Percentage Breakdown of Value Sales
for Cloud and On-Premise for the Years 2012, 2021 & 2027

GERMANY
Customer Experience Management Market Presence - Strong/Active/
Niche/Trivial - Key Competitors in Germany for 2022 (E)
Table 95: Germany Recent Past, Current & Future Analysis for
Customer Experience Management by Component - Solutions and
Services - Independent Analysis of Annual Sales in US$ Million
for the Years 2020 through 2027 and % CAGR

Table 96: Germany Historic Review for Customer Experience
Management by Component - Solutions and Services Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 97: Germany 15-Year Perspective for Customer Experience
Management by Component - Percentage Breakdown of Value Sales
for Solutions and Services for the Years 2012, 2021 & 2027

Table 98: Germany Recent Past, Current & Future Analysis for
Customer Experience Management by End-Use - Automotive, Other
End-Uses, Retail, BFSI, Travel & Hospitality, IT & Telecom and
Healthcare - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 99: Germany Historic Review for Customer Experience
Management by End-Use - Automotive, Other End-Uses, Retail,
BFSI, Travel & Hospitality, IT & Telecom and Healthcare Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 100: Germany 15-Year Perspective for Customer Experience
Management by End-Use - Percentage Breakdown of Value Sales for
Automotive, Other End-Uses, Retail, BFSI, Travel & Hospitality,
IT & Telecom and Healthcare for the Years 2012, 2021 & 2027

Table 101: Germany Recent Past, Current & Future Analysis for
Customer Experience Management by Deployment - Cloud and
On-Premise - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 102: Germany Historic Review for Customer Experience
Management by Deployment - Cloud and On-Premise Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 103: Germany 15-Year Perspective for Customer Experience
Management by Deployment - Percentage Breakdown of Value Sales
for Cloud and On-Premise for the Years 2012, 2021 & 2027

ITALY
Table 104: Italy Recent Past, Current & Future Analysis for
Customer Experience Management by Component - Solutions and
Services - Independent Analysis of Annual Sales in US$ Million
for the Years 2020 through 2027 and % CAGR

Table 105: Italy Historic Review for Customer Experience
Management by Component - Solutions and Services Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 106: Italy 15-Year Perspective for Customer Experience
Management by Component - Percentage Breakdown of Value Sales
for Solutions and Services for the Years 2012, 2021 & 2027

Table 107: Italy Recent Past, Current & Future Analysis for
Customer Experience Management by End-Use - Automotive, Other
End-Uses, Retail, BFSI, Travel & Hospitality, IT & Telecom and
Healthcare - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 108: Italy Historic Review for Customer Experience
Management by End-Use - Automotive, Other End-Uses, Retail,
BFSI, Travel & Hospitality, IT & Telecom and Healthcare Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 109: Italy 15-Year Perspective for Customer Experience
Management by End-Use - Percentage Breakdown of Value Sales for
Automotive, Other End-Uses, Retail, BFSI, Travel & Hospitality,
IT & Telecom and Healthcare for the Years 2012, 2021 & 2027

Table 110: Italy Recent Past, Current & Future Analysis for
Customer Experience Management by Deployment - Cloud and
On-Premise - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 111: Italy Historic Review for Customer Experience
Management by Deployment - Cloud and On-Premise Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 112: Italy 15-Year Perspective for Customer Experience
Management by Deployment - Percentage Breakdown of Value Sales
for Cloud and On-Premise for the Years 2012, 2021 & 2027

UNITED KINGDOM
Customer Experience Management Market Presence - Strong/Active/
Niche/Trivial - Key Competitors in the United Kingdom for
2022 (E)
Table 113: UK Recent Past, Current & Future Analysis for
Customer Experience Management by Component - Solutions and
Services - Independent Analysis of Annual Sales in US$ Million
for the Years 2020 through 2027 and % CAGR

Table 114: UK Historic Review for Customer Experience
Management by Component - Solutions and Services Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 115: UK 15-Year Perspective for Customer Experience
Management by Component - Percentage Breakdown of Value Sales
for Solutions and Services for the Years 2012, 2021 & 2027

Table 116: UK Recent Past, Current & Future Analysis for
Customer Experience Management by End-Use - Automotive, Other
End-Uses, Retail, BFSI, Travel & Hospitality, IT & Telecom and
Healthcare - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 117: UK Historic Review for Customer Experience
Management by End-Use - Automotive, Other End-Uses, Retail,
BFSI, Travel & Hospitality, IT & Telecom and Healthcare Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 118: UK 15-Year Perspective for Customer Experience
Management by End-Use - Percentage Breakdown of Value Sales for
Automotive, Other End-Uses, Retail, BFSI, Travel & Hospitality,
IT & Telecom and Healthcare for the Years 2012, 2021 & 2027

Table 119: UK Recent Past, Current & Future Analysis for
Customer Experience Management by Deployment - Cloud and
On-Premise - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 120: UK Historic Review for Customer Experience
Management by Deployment - Cloud and On-Premise Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 121: UK 15-Year Perspective for Customer Experience
Management by Deployment - Percentage Breakdown of Value Sales
for Cloud and On-Premise for the Years 2012, 2021 & 2027

SPAIN
Table 122: Spain Recent Past, Current & Future Analysis for
Customer Experience Management by Component - Solutions and
Services - Independent Analysis of Annual Sales in US$ Million
for the Years 2020 through 2027 and % CAGR

Table 123: Spain Historic Review for Customer Experience
Management by Component - Solutions and Services Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 124: Spain 15-Year Perspective for Customer Experience
Management by Component - Percentage Breakdown of Value Sales
for Solutions and Services for the Years 2012, 2021 & 2027

Table 125: Spain Recent Past, Current & Future Analysis for
Customer Experience Management by End-Use - Automotive, Other
End-Uses, Retail, BFSI, Travel & Hospitality, IT & Telecom and
Healthcare - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 126: Spain Historic Review for Customer Experience
Management by End-Use - Automotive, Other End-Uses, Retail,
BFSI, Travel & Hospitality, IT & Telecom and Healthcare Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 127: Spain 15-Year Perspective for Customer Experience
Management by End-Use - Percentage Breakdown of Value Sales for
Automotive, Other End-Uses, Retail, BFSI, Travel & Hospitality,
IT & Telecom and Healthcare for the Years 2012, 2021 & 2027

Table 128: Spain Recent Past, Current & Future Analysis for
Customer Experience Management by Deployment - Cloud and
On-Premise - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 129: Spain Historic Review for Customer Experience

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