1. Market Research
  2. > Business Services
  3. > Maintenance and Cleaning Services Market Trends
United Kingdom Facility Management Market - Growth, Trends, COVID-19 Impact, and Forecasts (2021 - 2026)

United Kingdom Facility Management Market - Growth, Trends, COVID-19 Impact, and Forecasts (2021 - 2026)

  • July 2021
  • 152 pages
  • ID: 6106046
  • Format: PDF
  • Mordor Intelligence LLP


Table of Contents

Search Inside

The United Kingdom (UK) facility management market was valued at USD 63.97 billion in 2020, and it is expected to reach USD 71.43 billion by 2026, registering a CAGR of 1.42%, during 2021-2026. UK is one of the largest markets for facility management services in Europe in terms of maturity and sophistication. Given the high penetration of facility management services, several service vendors operating in the country have been focused on expanding their presence, in order to leverage the growing demand for facility management, especially with the recent trend favoring the outsourcing of non-core operations.

- According to a BCIS study, maintenance expenditure in the UK stands just under 3% of the country’s GDP; BCIS’s life cycle cost benchmark estimates indicate that maintenance (fabric and services maintenance and decorations) represents around 40% of total facilities management costs, including cleaning and utilities, thus, valuing the FM market at around 7.5% of the country’s GDP. Owing to such developments in the country driven by the growing trend of outsourcing, the market is expected to see further growth over the coming years.
- Facility Management industry is one of the service industries in the country that made a positive impact to the economic output, is likely to witness the probable impact of Brexit during the forecast period. As a member of the EU, the FM firms operating in the United Kingdom were able to enjoy all the benefits by specializing in activities where they had comparative advantage. The inflow of foreign direct investment (FDI) and free labor movement aided the firms in the country to hire experts from across the EU.
- The outbreak of COVID-19 has had mixed business impact on facilities management firms, as the restrictions on the movement of people have resulted in a decline in project work and reduced level of activity across many customer sites. Major players in the market, such as Mitie, CBRE Group, and others, were adversely affected due to the pandemic lockdown.
- FM providers have been experiencing supply chain disruptions leading to difficulties in procuring materials and supplies. Also, they have found it harder to cope with staff shortages owing to various factors that include lockdown restrictions, self-isolation, and illness. However, the readily built environment has played an important role in supporting various industries from health and social care to transport and utilities and helped tackle the spread of the virus.
- Since, the facility management industry is heavily reliant on workers from the European Union. The soft FM services are primarily dependent on this source of labor, and restricted access post-Brexit can have significant implications. FM businesses, particularly those holding EU contracts, are expected to be affected by potential changes to migrant labor, the supply chain, and other regulations in the post-Brexit scenario.

Key Market Trends
Single FM Service is Expected to Witness a Significant Growth

- Working with a single facility management service provider primarily means outsourcing task management to independent entities. It also means having a different services provider for each different service the organization requires, such as one for cleaning, one for the reception, one for vending machines, among others. Enlisting these services of specialized service providers offers multiple advantages.
- It lets the customers focus on their core business and what they are best at, while the single-service providers can primarily focus on what they are best at. Having the experts handle the task management will lead to much higher efficiency and better service quality. It will also free up the company employees to focus on business areas that matter the most and save resources for non-core activities.
- The outsourced FM has been successfully used in various sectors that include the public sector, retail, professional services, healthcare, technology, logistics, manufacturing, and education. The areas that FM services look after vary widely, primarily depends on its type, the size of the company, and the sector in which it operates. This is not a one size fits all approach. Some organizations will only require a single service solution provider, whereas other big organizations will be looking for a bundled services offering or complete facilities management solution.
- Vendors operating in the UK market have been offering single services to the clients, regardless of the emergence of bundled and integrated services, because some organizations still require single solutions. For example, TC Facilities Management Ltd offers single services, such as Cleaning and Security, across multiple industry sectors in more than 5,500 locations nationwide.
- According to The Q2 2021 RICS UK Facilities Management Survey, approximately 6% of the respondents believed that the Single FM sector is going witness the highest growth in the next twelve months in Feb 2021, and the response rate increased as 10% of the respondents believed Single FM to witness the highest growth in May 2021. However, substantial respondents in the survey believed that other services such as bundled FM and in-house services are poised to see the highest growth rate in the next 12 months.

Commercial Entities is Expected to Hold a Significant Market Share

- The commercial entities covers office buildings occupied by business services, such as corporate offices of manufacturers, IT and communication, and other service providers. Owing to this, the provision of necessary fitments and interiors and commercial buildings decoration and management has gained significant importance, thereby driving market in the country’s commercial sector.
- UK Commercial Group provides a broad range of commercial facilities management services such as commercial cleaning services, duct cleaning training, and complete facilities management across its Newcastle office. Similarly, B38 Group, a national facilities management and property support company established to meet clients’ highest expectations in the commercial property sector, delivers commercial property support services, including; facilities management, property maintenance, construction, civil engineering, corporate interior fit-out, and energy services.
- The spread of COVID-19 has forced the mass closure of workspace and the implementation of work-from-home policies in most industries, especially in the corporate buildings of the IT and telecommunication sector, which negatively affected the market. However, for some businesses, the new normal initially may mean virus-proofing their offices through short-term fixes, new working patterns, and long-term design upgrades that put hygiene at the core of workplace planning. This may positively impact soft services, such as COVID-19 cleaning services, in the region.
- In September 2020, Hearst UK, a publisher of multiple brands, including ELLE, Harper’s Bazaar, Cosmopolitan, and Esquire, appointed Churchill Group and Pareto FM as facility services providers for its London offices. Under the terms of the agreement, the Portfolio by Churchill may oversee cleaning and event management activities, with Pareto assuming responsibility for delivering all mechanical, electrical, and fabric-related planned and reactive maintenance services and project management services. Several new service solutions were also introduced, including a workplace hygiene program, PRISM, and COVID-19 mitigation services from Portfolio, and Pareto expanding its Women in Engineering program with an electrical apprenticeship.
- The market is witnessing multiple partnership activities between the vendors and the commercial entities in the United Kingdom. In 2019, TC Facilities Management (TCFM) secured numerous new customers to deliver its cleaning and window cleaning services in the wholesale, commercial and high street and office sectors across the UK. The contracts, worth GBP 3 million per annum, saw more than 300 colleagues joined TCFM. The company delivered cleaning services to more than 100 sites for 14 of its new customers.

Competitive Landscape
The United Kingdom Facility Management is highly fragmented as it is a highly competitive market with the presence of several players of different sizes. This market is expected to experience a number of mergers, acquisitions, and partnerships as companies continue to invest in offsetting the present slowdowns that they are experiencing strategically.

- September 2020 - Interserve Ltd. secured a contract for FM services worth EUR 7.6 million over the span for next three years with the London Fire Brigade. The contract includes cleaning the Brigade’s estate, which consists of 94 fire stations and associated sites. Thus, the industry is expected to move toward service integration for productivity and sustainability.
- October 2020 - ENGIE launched a new zero carbon home retrofit model. With UK households accounting for more than a quarter of the entire UK CO2 emissions, and half the market achieving a EPC rating of D or less, radical steps are required if the United Kingdom is to achieve a mass reduction in greenhouse gas emissions by 2050. The new offer utilizes the savings generated from the improvement works together with existing revenue streams and government incentives including Energy Companies Obligation (ECO), Renewable Heat Incentive (RHI) and Grid Balancing Agreements to help finance the upfront costs of the works.

Reasons to Purchase this report:
- The market estimate (ME) sheet in Excel format
- 3 months of analyst support

Get Industry Insights. Simply.

  • Latest reports & slideshows with insights from top research analysts
  • 150+ Million searchable statistics with tables, figures & datasets
  • More than 25,000 trusted sources
  • Single User License — provides access to the report by one individual.
  • Department License — allows you to share the report with up to 5 users
  • Site License — allows the report to be shared amongst all employees in a defined country
  • Corporate License — allows for complete access, globally.

ReportLinker may already be registered as a supplier with your company. If you want to Order by PO, check with us first and we'll let you know if we are a registered supplier and what the vendor number is. Otherwise, we'll provide you with the necessary information to register ReportLinker as a vendor.

Ahmad helps you find the right report:

The research specialist advised us on the best content for our needs and provided a great report and follow-up, thanks very much we shall look at ReportLinker in the future.

Kate Merrick

Global Marketing Manager at
Eurotherm by Schneider Electric

We were impressed with the support that ReportLinker’s research specialists’ team provided. The report we purchased was useful and provided exactly what we want.

Category Manager at

ReportLinker gave access to reliable and useful data while avoiding dispersing resources and spending too much time on unnecessary research.

Executive Director at
PwC Advisory

The customer service was fast, responsive, and 100% professional in all my dealings (...) If we have more research needs, I'll certainly prioritize working with ReportLinker!

Scott Griffith

Vice President Marketing at
Maurice Sporting Goods

The research specialist provided prompt, helpful instructions for accessing ReportLinker's product. He also followed up to make sure everything went smoothly and to ensure an easy transition to the next stage of my research

Jessica P Huffman

Research Associate at
American Transportation Research Institute

Excellent customer service. Very responsive and fast.

Director, Corporate Strategy at

I reached out to ReportLinker for a detailed market study on the Air Treatment industry. The quality of the report, the research specialist’s willingness to solve my queries exceeded my expectations. I would definitely recommend ReportLinker for in-depth industry information.

Mariana Mendoza

Global Platform Senior Manager at
Whirlpool Corporation

Thanks! I like what you've provided and will certainly come back if I need to do further research works.

Bee Hin Png

CEO at
LDR Pte Ltd

The research specialist advised us on the best content for our needs and provided a great report and follow-up, thanks very much we shall look at ReportLinker in the future.

Kate Merrick

Global Marketing Manager at
Eurotherm by Schneider Electric

  • How we can help
    • I am not sure if the report I am interested in will fulfill my needs. Can you help me?
    • Yes, of course. You can call us at +33(0) 4 37 65 17 03 or drop us an email at [email protected] to let us know more about your requirements.
    • We buy reports often - can ReportLinker get me any benefits?
    • Yes. Set up a call with a Senior Research Advisor to learn more - [email protected] or +33(0) 4 37 65 17 03.
    • I have had negative experiences with market research reports before. How can you avoid this from happening again?
    • We advise all clients to read the TOC and Summary and list your questions so that we can get more insight for you before you make any purchase decision. A research advisor will accompany you so that you can compare samples and reports from different sources, and choose the study that is right for you.

  • Report Delivery
    • How and when I will receive my Report?
    • Most reports are delivered right away in a pdf format, while others are accessed via a secure link and access codes. Do note that sometimes reports are sent within a 12 hour period, depending on the time zones. However, you can contact us to escalate this. Should you need a hard copy, you can check if this option is offered for the particular report, and pay the related fees.
  • Payment conditions
    • What payment methods do you accept?
      1. Credit card : VISA, American Express, Mastercard, or
      2. You can download an invoice to pay by wire transfer, check, or via a Purchase Order from your company, or
      3. You can pay via a Check made out in US Dollars, Euros, or British Pounds for the full amount made payable to ReportLinker
    • What are ReportLinker’s Payment Terms?
    • All payments must normally be submitted within 30 days. However, you can let us know if you need extended time.
    • Are Taxes and duties included?
    • All companies based in France must pay a 20% tax per report. The same applies to all individuals based in the EU. All EU companies must supply their VAT number when purchasing to avoid this charge.
    • I’m not satisfied. Can I be refunded?
    • No. Once your order has been processed and the publisher has received a notification to send you the report, we cannot issue any refund or cancel any order. As these are not ‘traditional’ products that can be returned, reports that are dispatched are considered to be ‘consumed’.
  • User license
    • The license that you should acquire depends on the number of persons that need to access the report. This can range from Single User (only one person will have the right to read or access the report), or Department License (up to 5 persons), to Site License (a group of persons based in the same company location), or Corporate License (the entire company personnel based worldwide). However, as publishers have different terms and conditions, we can look into this for you.


Reportlinker.com © Copyright 2021. All rights reserved.

ReportLinker simplifies how Analysts and Decision Makers get industry data for their business.

Make sure you don’t miss any news and follow us on