1. Market Research
  2. > ICT Market Trends
PCaaS Market - Growth, Trends, COVID-19 Impact, and Forecasts (2021 - 2026)

PCaaS Market - Growth, Trends, COVID-19 Impact, and Forecasts (2021 - 2026)

  • November 2021
  • 128 pages
  • ID: 6187416
  • Format: PDF
  • Mordor Intelligence LLP


Table of Contents

Search Inside

The global PCaaS market was valued at USD 21.48 billion in 2020. It is expected to reach USD 176.20 billion by 2026, registering a CAGR of 35.36% during 2021-2026. The outbreak of COVID-19 led to the market’s decline. Notwithstanding the rise in demand for laptops because of the surge in remote working and learning requirements, global PC shipments in 2020 declined by around 7% due to the financial impact of COVID-19 and ensuing lockdowns. The pandemic also led to an adverse effect on the IT budgets of the businesses that affected the growth of the market in the short term. According to a survey by TechRepublic Premium poll, 62% of the respondents pointed out that they will tighten their 2021 IT budgets as a result of the coronavirus. Also, 26% of respondents reported that they would spend more on remote technologies that enable employees to work from home, 22% would spend more on security, 19% said most of their IT staff would work from home permanently, and 17% would postpone major projects.

Key Highlights
Personal computers are one of the critical components of business infrastructure. With the advancement of technology, the cost and burden of managing day-to-day PC lifecycle are set to increase in the coming years. Companies are looking forward to reducing their infrastructure cost and attaining a high level of service quality. PC as a Service (PCaaS) is one such contemporary offering that can address this issue.
With the growing trend of PC as a Service (PCaaS) and the subscription model for procuring PCs as opposed to outright purchase, businesses are now shifting more of their IT hardware/device spend from capital expenditures (CAPEX) to operating expenditures (OPEX). When a company adopts the PCaaS model, they pay a monthly fee per user for the devices and services needed by their employees. There are significant benefits to this growing technological trend.
Many companies do not realize the sheer cost of supporting their end-user devices. Using a PCaaS service, such as Bizbang, alleviates the need to set up an in-house computer repair shop. These companies can then focus on their business and keep their employees productive.
By using PCaaS, upgrading the devices becomes less of a financial issue. Owning old and outdated technology can do more harm than good to business operations.
Dell, HP, Lenovo, and Microsoft have been at the forefront of the PCaaS and DaaS efforts, but they take different approaches for naming and delivering their services. Of these four firms, Dell is the only vendor to refer to its program as PCaaS. The PCaaS program that Dell offers includes first-party Dell laptops, desktops, and workstations.
However, other than Dell, Lenovo is also creating differentiating factors by helping firms move to PCaaS. This service ensures that the different organizations can have their dynamic devices along with immediate support as the company would provide their customers with the latest hardware devices and components. Lenovo shared that end-user cost per seat for IT can cost USD 1,500 per year, and the company believes that its PCaaS can cut 30% off of that cost.

Key Market Trends

Education is Expected to Register a Significant Growth

With teachers working almost 50 hours per week, management, selection, and support towards IT technology get challenging. PC-as-a-service offered schools to use technology free from ownership, with comprehensive support like security, hardware and software upgrades, etc. Dell Technologies PCaaS solutions, powered by Intel, benefit schools.
The effects of COVID-19 presented a challenge where businesses were required to respond quickly by assessing their readiness to accommodate the new ways of working and establish business continuity at pace and re-innovate the business models. As per UNESCO, as of 25 March 2020, 184 countries shut down schools nationwide, affecting more than 1.5 billion learners.
As-a-service procurement models in the education sector are empowering education leaders to prioritize digital progress. By enabling IT departments to evade the rigid vendor service agreements (adding CAPEX costs), the need to adapt essential digital tools promptly has been addressed.
By this, educational organizations move from a strict ‘CapEx’ model to an agile ‘OpEx’ approach. This enables the stakeholders to be able to make decisions focused on long-term learning outcomes with flexibility. The PCaaS model has benefitted the sector immensely, primarily by restricting immediate cost limitations. A flexible working model comes with enhanced visibility and control. In the challenging times of the COVID-19 pandemic, the education sector avoided shocks to business and guaranteed sustainable value from technology investments.
In 2020, as the schools implemented remote learning solutions via online platforms, PCaaS acted as a catalyst; it offered a modern way for schools to use technology inside and outside the classroom. It additionally addressed budgetary restrictions, added modern infrastructure at lower costs, and adhered to staff needs associated with more flexible ownership models.

United States is Expected to Hold the largest Share

The United States is one of the largest markets for PCs due to the presence of major players, such as Dell, HP Inc., Samsung, and others. The year 2020 proved to be one of the best years for the display monitors market due to increased demand from both the consumer and commercial segments.
However, in Q1 2021, 3.61 million PC units were shipped by Dell in the United States, a decrease from the 4.79 million PC units that the company shipped in Q4 2020. Dell ranked second among vendors for PC shipments in the United States during Q1 2021. The surge in demand resulted in the rapid growth of the market studied.
Additionally, in the commercial segment, customers prefer the PCaaS model offered by big companies, such as Dell, owing to the benefits offered, such as no upfront cost, fixed monthly rental, and latest features for antivirus, security, data removal, recycling, and problem detection. All these factors are expected to maintain the demand from the commercial sector during the forecast period.
Furthermore, the region is home to some of the major players in the industry, such as Microsoft, Dell EMC, and others, which are continually investing in developing the technology through R&D, strategic partnerships, and mergers and acquisitions, which have allowed them to gain a stronger footprint in the market.
For instance, in November 2021, Apple Inc. launched a new subscription service aimed at helping small-business owners manage the Apple devices used by their employees. With this service, the company may be able to serve small business owners with device subscriptions of phones, laptops, and tablets. Such PCaaS services targeted smaller businesses as expected to grow in demand.
The region is one of the biggest adopters of the cloud, and it has propelled the PCaaS and DaaS providers to reap the benefits offered by the cloud. For instance, VMware announced its plans for launching a new DaaS offering on the VMware Cloud on AWS, called Managed Desktops Solution. This is anticipated to boost the adoption of the technology over the forecast period.

Competitive Landscape

The competitive rivalry between the players in the PCaaS market is high owing to the presence of some major players such as HP, Fujitsu, AWS, amongst others. Their ability to continually innovate their offerings has allowed them to gain a competitive advantage over others. Also, strong investments in research & development, strategic partnerships, and mergers & acquisitions have enabled them to gain a greater footprint in the market.

MAR 2021- SHI International announced the launch of its new SHI Mobile solution under DaaS and PCaaS services. SHI Mobile is a multi-carrier LTE data solution designed to provide the fastest, most reliable LTE data connections for employees working from home, on the road, at customer sites—any location with a poor Wi-Fi connection. SHI Mobile helps organizations streamline their carrier relationships and contracts for data plans as well as leverage SHI’s immense buying power for LTE-enabled devices from all major manufacturers
JUN 2021- SHI International announced the opening of a new office in Sydney, Australia. Adding to its existing regional offices in Hong Kong and Singapore, the new Sydney location streamlines SHI’s ability to serve and support customers in Australia and New Zealand by providing additional local support for PCaaS services to this growing Asia-Pacific market.
NOV 2021- WiteSand, announced a global partnership with SHI International Corp that will help organizations use cloud networking to reduce the impact of supply chain-related hardware purchasing challenges. This will help SHI to transition, “PCaaS” efficiently pc-based services directly to the customers. SHI will offer WiteSand’s full suite of cloud-delivered services to help its customers manage multi-vendor networks and bring brownfield networks to a cloud state, supported by AI/ML and end-user experience data to ensure a seamless transition.

Additional Benefits:

The market estimate (ME) sheet in Excel format
3 months of analyst support

Get Industry Insights. Simply.

  • Latest reports & slideshows with insights from top research analysts
  • 150+ Million searchable statistics with tables, figures & datasets
  • More than 25,000 trusted sources
  • Single User License — provides access to the report by one individual.
  • Department License — allows you to share the report with up to 5 users
  • Site License — allows the report to be shared amongst all employees in a defined country
  • Corporate License — allows for complete access, globally.

ReportLinker may already be registered as a supplier with your company. If you want to Order by PO, check with us first and we'll let you know if we are a registered supplier and what the vendor number is. Otherwise, we'll provide you with the necessary information to register ReportLinker as a vendor.

Ahmad helps you find the right report:

The research specialist advised us on the best content for our needs and provided a great report and follow-up, thanks very much we shall look at ReportLinker in the future.

Kate Merrick

Global Marketing Manager at
Eurotherm by Schneider Electric

We were impressed with the support that ReportLinker’s research specialists’ team provided. The report we purchased was useful and provided exactly what we want.

Category Manager at

ReportLinker gave access to reliable and useful data while avoiding dispersing resources and spending too much time on unnecessary research.

Executive Director at
PwC Advisory

The customer service was fast, responsive, and 100% professional in all my dealings (...) If we have more research needs, I'll certainly prioritize working with ReportLinker!

Scott Griffith

Vice President Marketing at
Maurice Sporting Goods

The research specialist provided prompt, helpful instructions for accessing ReportLinker's product. He also followed up to make sure everything went smoothly and to ensure an easy transition to the next stage of my research

Jessica P Huffman

Research Associate at
American Transportation Research Institute

Excellent customer service. Very responsive and fast.

Director, Corporate Strategy at

I reached out to ReportLinker for a detailed market study on the Air Treatment industry. The quality of the report, the research specialist’s willingness to solve my queries exceeded my expectations. I would definitely recommend ReportLinker for in-depth industry information.

Mariana Mendoza

Global Platform Senior Manager at
Whirlpool Corporation

Thanks! I like what you've provided and will certainly come back if I need to do further research works.

Bee Hin Png

CEO at
LDR Pte Ltd

The research specialist advised us on the best content for our needs and provided a great report and follow-up, thanks very much we shall look at ReportLinker in the future.

Kate Merrick

Global Marketing Manager at
Eurotherm by Schneider Electric

  • How we can help
    • I am not sure if the report I am interested in will fulfill my needs. Can you help me?
    • Yes, of course. You can call us at +33(0) 4 37 65 17 03 or drop us an email at [email protected] to let us know more about your requirements.
    • We buy reports often - can ReportLinker get me any benefits?
    • Yes. Set up a call with a Senior Research Advisor to learn more - [email protected] or +33(0) 4 37 65 17 03.
    • I have had negative experiences with market research reports before. How can you avoid this from happening again?
    • We advise all clients to read the TOC and Summary and list your questions so that we can get more insight for you before you make any purchase decision. A research advisor will accompany you so that you can compare samples and reports from different sources, and choose the study that is right for you.

  • Report Delivery
    • How and when I will receive my Report?
    • Most reports are delivered right away in a pdf format, while others are accessed via a secure link and access codes. Do note that sometimes reports are sent within a 12 hour period, depending on the time zones. However, you can contact us to escalate this. Should you need a hard copy, you can check if this option is offered for the particular report, and pay the related fees.
  • Payment conditions
    • What payment methods do you accept?
      1. Credit card : VISA, American Express, Mastercard, or
      2. You can download an invoice to pay by wire transfer, check, or via a Purchase Order from your company, or
      3. You can pay via a Check made out in US Dollars, Euros, or British Pounds for the full amount made payable to ReportLinker
    • What are ReportLinker’s Payment Terms?
    • All payments must normally be submitted within 30 days. However, you can let us know if you need extended time.
    • Are Taxes and duties included?
    • All companies based in France must pay a 20% tax per report. The same applies to all individuals based in the EU. All EU companies must supply their VAT number when purchasing to avoid this charge.
    • I’m not satisfied. Can I be refunded?
    • No. Once your order has been processed and the publisher has received a notification to send you the report, we cannot issue any refund or cancel any order. As these are not ‘traditional’ products that can be returned, reports that are dispatched are considered to be ‘consumed’.
  • User license
    • The license that you should acquire depends on the number of persons that need to access the report. This can range from Single User (only one person will have the right to read or access the report), or Department License (up to 5 persons), to Site License (a group of persons based in the same company location), or Corporate License (the entire company personnel based worldwide). However, as publishers have different terms and conditions, we can look into this for you.
Purchase Reports From Reputable Market Research Publishers

Managed Network Services Market by Type, Organization Size, Deployment Mode, Vertical And Region - Global Forecast to 2026

  • $ 4950
  • September 2021
  • 271 pages

The global Managed Network Services Market size to grow from USD 57.4 Billion in 2021 to USD 82.3 Billion by 2026, at a Compound Annual Growth Rate (CAGR) of 7.5% during the forecast period. The presence ...

  • World
  • Europe
  • ICT
  • Network Equipment
  • Industry analysis
  • Mobile Subscribers
  • Gross Domestic Product


Reportlinker.com © Copyright 2022. All rights reserved.

ReportLinker simplifies how Analysts and Decision Makers get industry data for their business.

Make sure you don’t miss any news and follow us on