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Worldwide Contact Center Applications Software Forecast, 2022-2026: The Transition Continues

Worldwide Contact Center Applications Software Forecast, 2022-2026: The Transition Continues
  • Publish Date:July 2022

  • Number of Pages:14

  • Report ID:6293016

  • Format:PDF

  • Publisher:IDC

$ 4500


This IDC study provides an updated market forecast for the worldwide contact center applications software market from 2022 to 2026."Contact centers are moving into an innovation stage. While it is one of the last applications segments to fully embrace cloud, the public and dedicated private cloud options for cloud deployment are creating an environment of cloud citizens," says Mary Wardley, program VP, Customer Care and CRM. "This will allow for substantial innovation in a space that hitherto has been regarded as a laggard.'

Table of contents

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Market Forecast

Market Context

Drivers and Inhibitors


Post-COVID-19 Pandemic

Unemployment/Job Creation -- Automation and Innovation

AI Technologies



The Russia-Ukraine War

Significant Market Developments

Changes from Prior Forecast

Market Definition


Historical and Forecast Market Values and Exchange Rates

Related Research


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