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Worldwide Contact Center Applications Software Forecast, 2022-2026: The Transition Continues

Worldwide Contact Center Applications Software Forecast, 2022-2026: The Transition Continues

  • Publish Date:July 2022

  • Number of Pages:14

  • Report ID:6293016

  • Format:PDF

  • Publisher:IDC

$ 4500

Summary

This IDC study provides an updated market forecast for the worldwide contact center applications software market from 2022 to 2026."Contact centers are moving into an innovation stage. While it is one of the last applications segments to fully embrace cloud, the public and dedicated private cloud options for cloud deployment are creating an environment of cloud citizens," says Mary Wardley, program VP, Customer Care and CRM. "This will allow for substantial innovation in a space that hitherto has been regarded as a laggard.'

Table of contents

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Market Forecast

Market Context

Drivers and Inhibitors

Drivers

Post-COVID-19 Pandemic

Unemployment/Job Creation -- Automation and Innovation

AI Technologies

Inhibitors

Inflation

The Russia-Ukraine War

Significant Market Developments

Changes from Prior Forecast

Market Definition

Methodology

Historical and Forecast Market Values and Exchange Rates

Related Research

Methodology

Our market research methodology is designed to provide the clients with comprehensive and accurate information on various industries and markets. It includes data collection, primary interviews, macro-economic factor analysis, country-level data analysis etc.

The data is gathered from a wide range of sources, including industry reports, government statistics, and company financials. This data is then analyzed and cross-referenced to ensure its accuracy and reliability. Next, primary interviews are conducted with industry experts and key stakeholders to gather their insights and perspectives on the market. This information is then combined with the data collected to provide a complete picture of the market. Macro-economic factor analysis is also carried out to understand the impact of external factors on the market. Finally, country-level data analysis is performed to understand the market dynamics in specific regions and countries.

Reportlinker's market research methodology is designed to provide clients with a clear understanding of the market, its trends, and its future potential.