IDC's Worldwide Services Taxonomy

Services Taxonomy Changes for 2022

Taxonomy Overview

Comments on Services Overview Market

Hierarchical Mapping: Services Primary/Secondary Markets

Services Market Classifications

Foundation Market View

Services Extraction Market View


Standard Services View

Project-Oriented Services

Business Consulting

Exceptions and Exclusions

IT Consulting

Exceptions and Exclusions

Systems Integration

Exceptions and Exclusions

Network Consulting

Exceptions and Exclusions

Network Integration

Custom Application Development

Exceptions and Exclusions

Managed Services

Business Process Outsourcing

Key Horizontal Business Process Outsourcing ServicesHuman Resources Business Process Outsourcing ServicesProcurement Business Process Outsourcing ServicesFinance and Accounting Business Process Outsourcing ServicesCustomer Care Business Process Outsourcing Services"Other" Horizontal Business Process Outsourcing ServicesTraining Business Outsourcing ServicesLogistics Business Process OutsourcingVertical (Industry-Specific) Business Process Outsourcing ServicesBusiness Process as a Service

Application Management

Exceptions and Exclusions

Hosted Application Management

Exceptions and Exclusions

IT Outsourcing

Exceptions and Exclusions

Network and Endpoint Outsourcing

Exceptions and Exclusions

Hosting Infrastructure Services

Exceptions and Exclusions

Support Services

Customer Success Services

Exceptions and Exclusions

Hardware Deploy and Support

Deployment ServicesDecommissioning ServicesSupport ServicesManaged Support ServicesProtection Services (Accidental Damages)

Software Deploy and Support

Deploy ServicesSupport ServicesPackaged Software

IT Education and Training

Exceptions and Exclusions

Foundation Markets Outside of IDC's Standard Services View

Digital Engineering and Operational Technology Services

Product Engineering Services

Operational Technology Services

Digital Engineering Services

Core Elements

Target Industries

Business Skills Training

Exceptions and Exclusions

Carrier Network Infrastructure Outsourcing

Exceptions and Exclusions

Discrete Testing Services

Exceptions and Exclusions

Outsourced Document Services

Exceptions and Exclusions

Marketing Services (a New IDC Foundation Market)

Marketing and Advertising Services

'Note on Data Professional Services

Media Services

Services Extraction Markets

3rd Platform Extraction Markets

Four Pillars

Business Analytics ServicesCloud ServicesEnterprise Mobility ServicesSocial Business Services

Innovation Accelerators

Internet of Things ServicesBlockchain Services

Business Model Extraction Markets

Digital Services

What Are Digital Services?

Digital Transformation

Digital Strategy Consulting Services

Customer Experience Services

'Strategy ServicesMarketing and Design Transformation Services

Experience Design and Build Services

Spatial Design Services

Marketing and Advertising Services

Media Services

Sales and Channel Support Services

Experience Platform Management

Customer Care Business Process Services

Digital Workplace Services

What Are the Main Types of Digital Workplace Services That Employees Will See, and How Will They Change Their Workstyle?What Are the Back-End Transformations That Employers Must Make to Enable Them to Institute Digital Workplace Services Effectively?

Offshore Services

Infrastructure Extraction Markets

Security Services

Managed ServicesProject-Oriented ServicesSupport Services

Storage Services

Business Continuity/Disaster Recovery Services

Datacenter Services

Server Virtualization Services

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Appendix A: IDC's Services Market Forecast and Competitive Analysis Methodology

Demand-Side Methodology

External Services SpendingAddressable MarketCaptive MarketServices Spending ModelServices Spending SurveysForecast AssumptionsForecasting Methodology

Supply-Side Methodology

Company Revenue ModelingStandards for Defining RevenueBookingsRevenue RecognitionCaptive RevenueServices Partnering and Subcontracting RevenueProduct Resell RevenueCalendar Versus Fiscal YearTreatment of Exchange RatesAllocating Revenue to Geographic RegionsHistorical Data ReportingDetermination of "Other"Vendor Revenue Allocation Top-Line Data Model

Appendix B: IDC's Services Market Forecast and Competitive Analysis Methodology