Table of Contents

IDC Energy Insights Opinion

In This Study

IDC Energy Insights Case Study Series

Why This Case Study?

Situation Overview

England and Wales Water Industry

Company Overview

Business Needs

Management Challenges

The Best Practices

Project Background and Objectives

Solution Description

Selecting the Solution

Implementing the Solution

Business Value

Lessons Learned

Future Outlook

Next Steps

Essential Guidance

Project Impact Assessment

Actions to Consider

Learn More

References

Related Research

Synopsis

Figure: Northumbrian Water Limited's Service Area

Figure: Field Service Transformation Program: Process Scope and Vision Components

Figure: Field Service Transformation: Program Organization

Figure: Architectural Approach

Figure: Northumbrian Water Field Service Transformation: Infosys' Contribution

Figure: Northumbrian Water Field Service Transformation: Project Impact Assessment