Table of Contents

In This Perspective

Practical Omni-Channel Innovation

It Starts in the Store

Building True Omni-Channel Platforms

Leveraging Inventory Visibility to Drive Better Customer Satisfaction

NRF Analytics Viewed Through IDC Retail Insights' Analytics Framework

Machine-Learning Breakthroughs

Toward Segments of One

Other Developments of Note

The European Perspective

Payments and Security under a Microscope

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Related Research