1 INTRODUCTION 31
1.1 STUDY OBJECTIVES 31
1.2 DEFINITION 31
1.2.1 INCLUSIONS AND EXCLUSIONS 32
1.3 SUMMARY OF CHANGES 32
1.4 STUDY SCOPE 33
1.4.1 MARKETS COVERED 33
FIGURE 1 SMART APPLIANCES MARKET SEGMENTATION 33
1.4.2 GEOGRAPHIC SCOPE 34
1.4.3 YEARS CONSIDERED 34
1.5 CURRENCY 34
1.6 LIMITATIONS 35
1.7 STAKEHOLDERS 35

2 RESEARCH METHODOLOGY 36
2.1 RESEARCH DATA 36
FIGURE 2 PROCESS FLOW: SMART APPLIANCES MARKET SIZE ESTIMATION 36
FIGURE 3 RESEARCH DESIGN 37
2.1.1 SECONDARY AND PRIMARY RESEARCH 38
FIGURE 4 RESEARCH APPROACH 38
2.1.2 SECONDARY DATA 38
2.1.2.1 Secondary sources 39
2.1.2.2 Key secondary sources 39
2.1.3 PRIMARY DATA 39
2.1.3.1 Key data from primary sources 40
2.1.3.2 Key industry insights 40
2.1.3.3 Primary interviews with experts 40
2.1.3.4 List of key primary respondents 41
2.1.3.5 Breakdown of primaries 41
2.2 MARKET SIZE ESTIMATION 41
2.2.1 BOTTOM-UP APPROACH 42
2.2.1.1 Approach for arriving at market size by bottom-up analysis 42
FIGURE 5 SMART APPLIANCES MARKET: BOTTOM-UP APPROACH 42
2.2.2 TOP-DOWN APPROACH 43
2.2.2.1 Approach for capturing market size by top-down analysis 43
FIGURE 6 SMART APPLIANCES MARKET: TOP-DOWN APPROACH 43
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 44
FIGURE 7 DATA TRIANGULATION 44
2.4 ASSUMPTIONS FOR RESEARCH STUDY 45
2.5 LIMITATIONS 45
2.6 RISK ASSESSMENT 46
TABLE 1 RISKS 46

3 EXECUTIVE SUMMARY 47
3.1 SMART APPLIANCES MARKET: POST COVID-19 47
3.1.1 REALISTIC SCENARIO 47
FIGURE 8 REALISTIC SCENARIO: SMART APPLIANCES MARKET, 2017-2026 (USD BILLION) 47
3.1.2 PESSIMISTIC SCENARIO 48
FIGURE 9 PESSIMISTIC SCENARIO: SMART APPLIANCES MARKET, 2017-2026 (USD BILLION) 48
3.1.3 OPTIMISTIC SCENARIO 48
FIGURE 10 OPTIMISTIC SCENARIO: SMART APPLIANCES MARKET, 2017-2026 (USD BILLION) 48
FIGURE 11 IMPACT OF COVID-19 ON SMART APPLIANCES MARKET 49
FIGURE 12 PRODUCTS SEGMENT TO ACCOUNT FOR LARGER MARKET SIZE DURING FORECAST PERIOD 49
FIGURE 13 WI-FI SEGMENT TO ACCOUNT FOR LARGEST SIZE OF SMART APPLIANCES MARKET DURING FORECAST PERIOD 50
FIGURE 14 RESIDENTIAL SEGMENT TO DOMINATE SMART APPLIANCES MARKET DURING FORECAST PERIOD 51
FIGURE 15 INDIRECT SALES CHANNEL SEGMENT TO HOLD LARGER SHARE OF SMART APPLIANCES MARKET DURING FORECAST PERIOD 51
FIGURE 16 NORTH AMERICA HELD LARGEST MARKET SHARE IN 2020 52

4 PREMIUM INSIGHTS 54
4.1 ATTRACTIVE GROWTH OPPORTUNITIES IN SMART APPLIANCES MARKET 54
FIGURE 17 INCREASING DEMAND FOR SMART APPLIANCES IN APAC TO DRIVE MARKET GROWTH 54
4.2 SMART APPLIANCES MARKET, BY OFFERING 54
FIGURE 18 PRODUCTS SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD 54
4.3 SMART APPLIANCES MARKET, BY TECHNOLOGY 55
FIGURE 19 WI-FI SEGMENT DOMINATED SMART APPLIANCES MARKET IN 2020 55
4.4 SMART APPLIANCES MARKET IN NORTH AMERICA, BY COUNTRY AND END USER 55
FIGURE 20 US AND RESIDENTIAL SEGMENT TO HOLD LARGEST SHARES OF SMART APPLIANCES MARKET IN NORTH AMERICA IN 2026 55
4.5 SMART APPLIANCES MARKET, BY SALES CHANNEL 56
FIGURE 21 INDIRECT SALES CHANNEL SEGMENT TO EXHIBIT HIGHER CAGR FROM 2021 TO 2026 56
4.6 SMART APPLIANCES MARKET, BY COUNTRY (2021) 56
FIGURE 22 US TO HOLD LARGEST SHARE OF SMART APPLIANCES MARKET IN 2021 56

5 MARKET OVERVIEW 57
5.1 INTRODUCTION 57
5.2 MARKET DYNAMICS 57
FIGURE 23 SMART APPLIANCES MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 57
5.2.1 DRIVERS 58
5.2.1.1 Increasing penetration of internet and smartphones across world 58
FIGURE 24 REGION-WISE INTERNET USAGE DATA TILL SEPTEMBER 2020 58
5.2.1.2 Rising availability of wireless connectivity solutions 58
5.2.1.3 Intensifying consumer focus on convenience, cost reduction, and energy conservation 59
FIGURE 25 DRIVERS FOR SMART APPLIANCES MARKET AND THEIR IMPACTS 59
5.2.2 RESTRAINTS 59
5.2.2.1 Data privacy concerns among end users 59
FIGURE 26 DATA BREACH COMPLAINTS IN US, 2018-2020 60
FIGURE 27 RESTRAINTS FOR SMART APPLIANCES MARKET AND THEIR IMPACTS 60
5.2.3 OPPORTUNITIES 60
5.2.3.1 Rise in demand for smart appliances due to COVID-19 60
5.2.3.2 Integration of new technologies, such as AI, with smart appliances 60
FIGURE 28 OPPORTUNITIES FOR SMART APPLIANCES MARKET AND THEIR IMPACTS 61
5.2.4 CHALLENGES 61
5.2.4.1 Achieving zero carbon emission and circular economy 61
5.2.4.2 High cost associated with installation of smart appliances 61
5.2.4.3 Compatibility problem between devices of different companies 61
FIGURE 29 CHALLENGES FOR SMART APPLIANCES MARKET AND THEIR IMPACTS 62
5.3 VALUE CHAIN ANALYSIS 62
FIGURE 30 VALUE CHAIN ANALYSIS: SMART APPLIANCES MARKET 62
5.4 PORTER'S FIVE FORCE ANALYSIS 63
5.4.1 DEGREE OF COMPETITION 63
5.4.2 THREAT OF SUBSTITUTES 63
5.4.3 BARGAINING POWER OF BUYERS 63
5.4.4 BARGAINING POWER OF SUPPLIERS 63
5.4.5 THREAT OF NEW ENTRANTS 64
TABLE 2 SMART APPLIANCES MARKET: PORTER'S FIVE FORCES ANALYSIS 64
5.5 PRICING ANALYSIS 64
FIGURE 31 AVERAGE SELLING PRICE OF SMART APPLIANCES 64
5.6 TRADE ANALYSIS 65
5.6.1 TRADE ANALYSIS FOR SMART APPLIANCES MARKET 65
FIGURE 32 HOUSEHOLD OR LAUNDRY-TYPE WASHING MACHINE: GLOBAL IMPORTS DATA, 2016-2020 (USD MILLION) 65
TABLE 3 HOUSEHOLD OR LAUNDRY-TYPE WASHING MACHINE: GLOBAL IMPORTS DATA, 2016-2020 (USD MILLION) 66
FIGURE 33 HOUSEHOLD OR LAUNDRY-TYPE WASHING MACHINE: GLOBAL EXPORTS DATA, 2016-2020 (USD MILLION) 67
TABLE 4 HOUSEHOLD OR LAUNDRY-TYPE WASHING MACHINE: GLOBAL EXPORTS DATA, 2016-2020 (USD MILLION) 67
FIGURE 34 REFRIGERATORS, FREEZERS, AND OTHER REFRIGERATING OR FREEZING APPLIANCES: GLOBAL IMPORT DATA, 2016-2020 (USD MILLION) 68
TABLE 5 REFRIGERATORS, FREEZERS, AND OTHER REFRIGERATING OR FREEZING APPLIANCES: GLOBAL IMPORT DATA, 2016-2020 (USD MILLION) 68
FIGURE 35 REFRIGERATORS, FREEZERS, AND OTHER REFRIGERATING OR FREEZING APPLIANCES: GLOBAL EXPORT DATA, 2016-2020 (USD MILLION) 69
TABLE 6 REFRIGERATORS, FREEZERS, AND OTHER REFRIGERATING OR FREEZING APPLIANCES: GLOBAL EXPORT DATA, 2016-2020 (USD MILLION) 69
5.6.2 TARIFF ANALYSIS 70
TABLE 7 TARIFF RATES FOR REFRIGERATORS, FREEZERS, AND OTHER REFRIGERATING OR FREEZING EQUIPMENT EXPORTED BY CHINA IN 2019 70
TABLE 8 TARIFF RATES FOR REFRIGERATORS, FREEZERS, AND OTHER REFRIGERATING OR FREEZING EQUIPMENT EXPORTED BY MEXICO IN 2019 70
TABLE 9 TARIFF RATES FOR REFRIGERATORS, FREEZERS, AND OTHER REFRIGERATING OR FREEZING EQUIPMENT EXPORTED BY US IN 2019 71
TABLE 10 TARIFF RATES FOR REFRIGERATORS, FREEZERS, AND OTHER REFRIGERATING OR FREEZING EQUIPMENT EXPORTED BY GERMANY IN 2019 71
TABLE 11 TARIFF RATES FOR REFRIGERATORS, FREEZERS, AND OTHER REFRIGERATING OR FREEZING EQUIPMENT EXPORTED BY KOREA REPUBLIC IN 2019 71
TABLE 12 TARIFF RATES FOR HOUSEHOLD OR LAUNDRY-TYPE WASHING MACHINES EXPORTED BY CHINA IN 2019 72
TABLE 13 TARIFF RATES FOR HOUSEHOLD OR LAUNDRY-TYPE WASHING MACHINES EXPORTED BY GERMANY IN 2019 72
TABLE 14 TARIFF RATES FOR HOUSEHOLD OR LAUNDRY-TYPE WASHING MACHINES EXPORTED BY THAILAND IN 2019 72
TABLE 15 TARIFF RATES FOR HOUSEHOLD OR LAUNDRY-TYPE WASHING MACHINES EXPORTED BY US IN 2019 73
TABLE 16 TARIFF RATES FOR HOUSEHOLD OR LAUNDRY-TYPE WASHING MACHINES EXPORTED BY KOREA REPUBLIC IN 2019 73
5.7 ECOSYSTEM 74
FIGURE 36 SMART APPLIANCES MARKET: ECOSYSTEM 74
TABLE 17 SMART APPLIANCES MARKET: ECOSYSTEM 74
FIGURE 37 REVENUE SHIFT IN SMART APPLIANCES MARKET 75
5.8 CASE STUDY ANALYSIS 76
5.8.1 PANASONIC PROVIDED FACE RECOGNITION SYSTEM AT DENMARK FOOTBALL STADIUM FOR BETTER SECURITY 76
5.8.2 JOHNSON CONTROLS HELPED HOUSING AUTHORITY BY UPGRADING ITS SECURITY SYSTEM 76
5.8.3 INNOVATIVE SURVEILLANCE SOLUTION OFFERED BY JOHNSON CONTROLS HELPED RESEARCHERS AT NOAA 76
5.8.4 LESCO LIGHTING TECHNOLOGY PROVIDING EXPERT INDOOR ARCHITECTURAL LIGHTING IN A MODERN WORKSPACE 77
5.9 PATENT ANALYSIS 77
TABLE 18 NUMBER OF PATENTS REGISTERED IN SMART APPLIANCES MARKET IN LAST 10 YEARS 77
FIGURE 38 TOP 10 COMPANIES WITH HIGHEST NO. OF PATENT APPLICATIONS IN LAST 10 YEARS 78
FIGURE 39 NO. OF PATENTS GRANTED PER YEAR, 2010-2020 78
5.10 TECHNOLOGY ANALYSIS 82
5.10.1 COMBINING AI AND BIG DATA FOR AUTONOMOUS DRIVING SERVICES 82
5.10.2 SOLVING SOCIAL ISSUES USING ROBOTS 82
5.10.3 SAMSUNG'S NEW INNOVATIVE TECHNOLOGY BASED ON AI 82
5.10.4 ADAPTIVE INTELLIGENCE TECHNOLOGY IN SMART APPLIANCES 83
5.11 MARKET REGULATIONS, STANDARDS, AND PROTOCOLS 83
5.11.1 STANDARDS 83
5.11.2 REGULATIONS 84
5.11.2.1 Regulatory framework for IoT and connected appliances in Europe, US, and Latin America 84
5.11.3 PROTOCOLS 86
5.11.3.1 DALI 86
5.11.3.2 NEMA 86
5.11.3.3 KNX 86
5.11.3.4 DMX 86
5.11.3.5 LonWorks 86
5.11.3.6 BACnet 87
5.11.3.7 Black box 87

6 SMART APPLIANCES MARKET, BY OFFERING 88
6.1 INTRODUCTION 89
FIGURE 40 SMART APPLIANCES MARKET SEGMENTATION, BY OFFERING 89
FIGURE 41 SERVICES SEGMENT IS EXPECTED TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 89
TABLE 19 SMART APPLIANCES MARKET, BY OFFERING, 2017-2020 (USD MILLION) 90
TABLE 20 SMART APPLIANCES MARKET, BY OFFERING, 2021-2026 (USD MILLION) 90
6.2 PRODUCTS 90
TABLE 21 SMART APPLIANCES MARKET FOR PRODUCTS, BY TYPE, 2017-2020 (USD MILLION)) 91
TABLE 22 SMART APPLIANCES MARKET FOR PRODUCTS, BY TYPE, 2021-2026 (USD MILLION) 92
6.2.1 SMART WASHERS 92
6.2.1.1 Innovative features in smart washers reduce human intervention 92
TABLE 23 SMART WASHERS MARKET, BY VALUE AND VOLUME, 2017-2020, VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 93
TABLE 24 SMART WASHERS MARKET, BY VALUE AND VOLUME, 2021-2026, VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 93
TABLE 25 SMART WASHERS MARKET, BY END USER, 2017-2020 (USD MILLION) 93
TABLE 26 SMART WASHERS MARKET, BY END USER, 2021-2026 (USD MILLION) 93
TABLE 27 SMART WASHERS MARKET, BY REGION, 2017-2020 (USD MILLION) 94
TABLE 28 SMART WASHERS MARKET, BY REGION, 2021-2026 (USD MILLION) 94
6.2.2 SMART DRYERS 94
6.2.2.1 Smart dryers help to increase energy efficiency and reduce human intervention 94
TABLE 29 SMART DRYERS MARKET, BY VALUE AND VOLUME, 2017-2020, VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 95
TABLE 30 SMART DRYERS MARKET, BY VALUE AND VOLUME, 2021-2026, VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 95
TABLE 31 SMART DRYERS MARKET, BY END USER, 2017-2020 (USD MILLION) 95
TABLE 32 SMART DRYERS MARKET, BY END USER, 2021-2026 (USD MILLION) 95
TABLE 33 SMART DRYERS MARKET, BY REGION, 2017-2020 (USD MILLION) 96
TABLE 34 SMART DRYERS MARKET, BY REGION, 2021-2026 (USD MILLION) 96
6.2.3 SMART AIR CONDITIONERS (AC) 96
6.2.3.1 Introduction of energy-efficient models have boosted demand for smart air conditioners 96
6.2.3.2 Smart appliances market for smart air conditioners: COVID-19 impact 97
FIGURE 42 IMPACT OF COVID-19 ON SMART APPLIANCES MARKET FOR SMART AIR CONDITIONERS 97
TABLE 35 POST-COVID-19: SMART APPLIANCES MARKET FOR SMART AIR CONDITIONERS, 2017-2026 (USD MILLION) 97
TABLE 36 SMART AIR CONDITIONERS MARKET, BY VALUE AND VOLUME, 2017-2020, VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 97
TABLE 37 SMART AIR CONDITIONERS MARKET, BY VALUE AND VOLUME, 2021-2026, VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 98
TABLE 38 SMART AIR CONDITIONERS MARKET, BY END USER, 2017-2020 (USD MILLION) 98
TABLE 39 SMART AIR CONDITIONERS MARKET, BY END USER, 2021-2026 (USD MILLION) 98
TABLE 40 SMART AIR CONDITIONERS MARKET, BY REGION, 2017-2020 (USD MILLION) 98
TABLE 41 SMART AIR CONDITIONERS MARKET, BY REGION, 2021-2026 (USD MILLION) 99
6.2.4 SMART WATER HEATERS 99
6.2.4.1 Smart water heaters can turn off automatically when hot water demands are low 99
TABLE 42 SMART WATER HEATERS MARKET, BY VALUE AND VOLUME, 2017-2020, VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 99
TABLE 43 SMART WATER HEATERS MARKET, BY VALUE AND VOLUME, 2021-2026, VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 100
TABLE 44 SMART WATER HEATERS MARKET, BY END USER, 2017-2020 (USD MILLION) 100
TABLE 45 SMART WATER HEATERS MARKET, BY END USER, 2021-2026 (USD MILLION) 100
TABLE 46 SMART WATER HEATERS MARKET, BY REGION, 2017-2020 (USD MILLION) 100
TABLE 47 SMART WATER HEATERS MARKET, BY REGION, 2021-2026 (USD MILLION) 101
FIGURE 43 APAC IS ESTIMATED TO LEAD MARKET FOR SMART WATER HEATERS DURING FORECAST PERIOD 101
6.2.5 SMART LIGHTING DEVICES 102
6.2.5.1 Motion detection feature has raised demand for smart lighting products 102
TABLE 48 SMART LIGHTINING DEVICES MARKET, BY VALUE AND VOLUME, 2017-2020, BY VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 102
TABLE 49 SMART LIGHTING DEVICES MARKET, BY VALUE AND VOLUME, 2021-2026, BY VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 102
TABLE 50 SMART LIGHTING DEVICES MARKET, BY END USER, 2017-2020 (USD MILLION) 102
TABLE 51 SMART LIGHTING MARKET, BY END USER, 2021-2026 (USD MILLION) 103
TABLE 52 SMART LIGHTING DEVICES MARKET, BY REGION, 2017-2020 (USD MILLION) 103
TABLE 53 SMART LIGHTING DEVICES MARKET, BY REGION,2021-2026 (USD MILLION) 103
6.2.6 SMART SECURITY DEVICES 104
6.2.6.1 Smart security devices send notifications or audio alerts if they detect any motion or noise in vicinity 104
6.2.6.2 Smart appliances market for smart security devices: COVID-19 impact 104
FIGURE 44 IMPACT OF COVID-19 ON SMART APPLIANCES MARKET FOR SMART SECURITY DEVICES 104
TABLE 54 POST-COVID-19: SMART APPLIANCES MARKET FOR SMART SECURITY DEVICES, 2017-2026 (USD MILLION) 104
TABLE 55 SMART SECURITY DEVICES MARKET, BY VALUE AND VOLUME, 2017-2020, VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 105
TABLE 56 SMART SECURITY DEVICES MARKET, BY VALUE AND VOLUME, 2021-2026, BY VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 105
TABLE 57 SMART SECURITY DEVICES MARKET, BY END USER, 2017-2020 (USD MILLION) 105
TABLE 58 SMART SECURITY DEVICES MARKET, BY END USER, 2021-2026 (USD MILLION) 105
TABLE 59 SMART SECURITY DEVICES MARKET, BY REGION, 2017-2020 (USD MILLION) 106
TABLE 60 SMART SECURITY DEVICES MARKET, BY REGION, 2021-2026 (USD MILLION) 106
FIGURE 45 SMART SECURITY DEVICES MARKET IN APAC IS ESTIMATED TO GROW AT HIGHEST CAGR IN DURING FORECAST PERIOD 107
6.2.7 SMART VACUUM CLEANERS 107
6.2.7.1 Integration with robotic technology has fueled demand for smart vacuum cleaners 107
TABLE 61 SMART VACUUM CLEANERS MARKET, BY VALUE AND VOLUME, 2017-2020, VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 107
TABLE 62 SMART VACUUM CLEANERS MARKET, BY VALUE AND VOLUME, 2021-2026, BY VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 108
TABLE 63 SMART VACUUM CLEANERS MARKET, BY END USER, 2017-2020 (USD MILLION) 108
TABLE 64 SMART VACUUM CLEANERS MARKET, BY END USER, 2021-2026 (USD MILLION) 108
TABLE 65 SMART VACUUM CLEANERS MARKET, BY REGION, 2017-2020 (USD MILLION) 108
TABLE 66 SMART VACUUM CLEANERS MARKET, BY REGION, 2021-2026 (USD MILLION) 109
6.2.8 SMART REFRIGERATORS 109
6.2.8.1 Smart refrigerators are equipped with internal cameras that help to notify users about expiration dates of items 109
6.2.8.2 Smart appliances market for smart refrigerators: COVID-19 impact 110
FIGURE 46 IMPACT OF COVID-19 ON SMART APPLIANCES MARKET FOR SMART REFRIGERATORS 110
TABLE 67 POST-COVID-19: SMART APPLIANCES MARKET FOR SMART REFRIGERATORS, 2017-2026 (USD MILLION) 110
TABLE 68 SMART REFRIGERATORS MARKET, BY VALUE AND VOLUME, 2017-2020, VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 110
TABLE 69 SMART REFRIGERATORS MARKET, BY VALUE AND VOLUME, 2021-2026, VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 111
TABLE 70 SMART REFRIGERATORS MARKET, BY END USER, 2017-2020 (USD MILLION) 111
TABLE 71 SMART REFRIGERATORS MARKET, BY END USER, 2021-2026 (USD MILLION) 111
TABLE 72 SMART REFRIGERATOR MARKET, BY REGION, 2017-2020 (USD MILLION) 111
TABLE 73 SMART REFRIGERATOR MARKET, BY REGION, 2021-2026 (USD MILLION) 112
FIGURE 47 ASIA PACIFIC IS EXPECTED TO CAPTURE LARGEST SIZE OF SMART REFRIGERATORS MARKET DURING FORECAST PERIOD 112
6.2.9 SMART COFFEE MAKERS 113
6.2.9.1 Smart coffee makers are designed with reusable filters to reduce waste 113
TABLE 74 SMART COFFEE MAKERS MARKET, BY VALUE AND VOLUME, 2017-2020, VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 113
TABLE 75 SMART COFFEE MAKERS MARKET, BY VALUE AND VOLUME, 2021-2026, VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 113
TABLE 76 SMART COFFEE MAKERS MARKET, BY END USER, 2017-2020 (USD MILLION) 113
TABLE 77 SMART COFFEE MAKERS MARKET, BY END USER, 2021-2026 (USD MILLION) 114
TABLE 78 SMART COFFEE MAKER MARKET, BY REGION, 2017-2020 (USD MILLION) 114
TABLE 79 SMART COFFEE MAKER MARKET, BY REGION, 2021-2026 (USD MILLION) 114
6.2.10 SMART KETTLES 115
6.2.10.1 Smart kettles can be operated using voice commands 115
TABLE 80 SMART KETTLES MARKET, BY VALUE AND VOLUME, 2017-2020, VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 115
TABLE 81 SMART KETTLES MARKET, BY VALUE AND VOLUME, 2021-2026, VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 115
TABLE 82 SMART KETTLES MARKET, BY END USER, 2017-2020 (USD MILLION) 115
TABLE 83 SMART KETTLES MARKET, BY END USER, 2021-2026 (USD MILLION) 116
TABLE 84 SMART KETTLES MARKET, BY REGION, 2017-2020 (USD MILLION) 116
TABLE 85 SMART KETTLES MARKET, BY REGION, 2021-2026 (USD MILLION) 116
FIGURE 48 MARKET FOR SMART KETTLES IS ESTIMATED TO GROW AT HIGHEST CAGR IN APAC DURING FORECAST PERIOD 117
6.2.11 SMART DISH WASHERS 117
6.2.11.1 Smart dishwashers help to reduce water, energy, and detergent usage 117
TABLE 86 SMART DISHWASHERS MARKET, BY VALUE AND VOLUME, 2017-2020, VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 117
TABLE 87 SMART DISHWASHERS MARKET, BY VALUE AND VOLUME, 2021-2026, VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 118
TABLE 88 SMART DISHWASHERS MARKET, BY END USER, 2017-2020 (USD MILLION) 118
TABLE 89 SMART DISHWASHERS MARKET, BY END USER, 2021-2026 (USD MILLION) 118
TABLE 90 SMART DISHWASHERS MARKET, BY REGION, 2017-2020 (USD MILLION) 118
TABLE 91 SMART DISHWASHERS MARKET, BY REGION, 2021-2026 (USD MILLION) 119
6.2.12 SMART DEEP FREEZERS 119
6.2.12.1 Increased demand from hospitals, pharmaceutical providers, and forensic labs to favor market growth 119
TABLE 92 SMART DEEP FREEZERS MARKET, BY VALUE AND VOLUME, 2017-2020, VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 119
TABLE 93 SMART DEEP FREEZERS MARKET, BY VALUE AND VOLUME, 2021-2026, VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 120
TABLE 94 SMART DEEP FREEZERS MARKET, BY END USER, 2017-2020 (USD MILLION) 120
TABLE 95 SMART DEEP FREEZERS MARKET, BY END USER, 2021-2026 (USD MILLION) 120
TABLE 96 SMART DEEP FREEZERS MARKET, BY REGION, 2017-2020 (USD MILLION) 120
TABLE 97 SMART DEEP FREEZERS MARKET, BY REGION, 2021-2026 (USD MILLION) 121
FIGURE 49 NORTH AMERICA TO CONTINUE TO HOLD LARGEST SIZE OF MARKET FOR SMART DEEP FREEZERS DURING FORECAST PERIOD 121
6.2.13 SMART OVENS 122
6.2.13.1 Smart ovens assist with making grocery list for favorite recipes 122
TABLE 98 SMART OVENS MARKET, BY VALUE AND VOLUME, 2017-2020, VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 122
TABLE 99 SMART OVENS MARKET, BY VALUE AND VOLUME, 2021-2026, VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 122
TABLE 100 SMART OVENS MARKET, BY END USER, 2017-2020 (USD MILLION) 122
TABLE 101 SMART OVENS MARKET, BY END USER, 2021-2026 (USD MILLION) 123
TABLE 102 SMART OVENS MARKET, BY REGION, 2017-2020 (USD MILLION) 123
TABLE 103 SMART OVENS MARKET, BY REGION, 2021-2026 (USD MILLION) 123
6.2.14 SMART COOKTOPS 124
6.2.14.1 Smart cooktops are available in different variants 124
6.2.14.2 Smart appliances market for smart cooktops: COVID-19 impact 124
FIGURE 50 IMPACT OF COVID-19 ON SMART APPLIANCES MARKET FOR SMART COOKTOPS 124
TABLE 104 POST-COVID-19: SMART APPLIANCES MARKET FOR SMART COOKTOPS, 2017-2026 (USD MILLION) 124
TABLE 105 SMART COOKTOPS MARKET, BY VALUE AND VOLUME, 2017-2020, VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 125
TABLE 106 SMART COOKTOPS MARKET, BY VALUE AND VOLUME, 2021-2026, VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 125
TABLE 107 SMART COOKTOPS MARKET, BY END USER, 2017-2020 (USD MILLION) 125
TABLE 108 SMART COOKTOPS MARKET, BY END USER, 2021-2026 (USD MILLION) 125
TABLE 109 SMART COOKTOPS MARKET, BY REGION, 2017-2020 (USD MILLION) 126
TABLE 110 SMART COOKTOPS MARKET, BY REGION, 2021-2026 (USD MILLION) 126
FIGURE 51 MARKET FOR SMART COOKTOPS IN APAC TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD 126
6.2.15 SMART COOKERS 127
6.2.15.1 Smart cookers are devoid of safety problems associated with traditional cookers 127
TABLE 111 SMART COOKERS MARKET, BY VALUE AND VOLUME, 2017-2020, VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 127
TABLE 112 SMART COOKERS MARKET, BY VALUE AND VOLUME, 2021-2026, VALUE (USD MILLION) AND VOLUME (THOUSAND UNITS) 127
TABLE 113 SMART COOKERS MARKET, BY END USER, 2017-2020 (USD MILLION) 127
TABLE 114 SMART COOKERS MARKET, BY END USER, 2021-2026 (USD MILLION) 128
TABLE 115 SMART COOKERS MARKET, BY REGION, 2017-2020 (USD MILLION) 128
TABLE 116 SMART COOKERS MARKET, BY REGION, 2021-2026 (USD MILLION) 128
6.3 SERVICES 129
6.3.1 CONSULTING SERVICES 129
6.3.1.1 Increasing in demand for smart appliances to boost demand for consulting services 129
6.3.2 REPAIR AND MAINTENANCE 129
6.3.2.1 After-sales service help to improve life span of smart appliances 129
6.3.3 SYSTEM INTEGRATION 129
6.3.3.1 Increasing trend of home automation is boosting demand for system integration services 129
6.3.4 OTHERS 129
TABLE 117 SMART APPLIANCES MARKET FOR SERVICES, BY END USER, 2017-2020 (USD MILLION) 129
TABLE 118 SMART APPLIANCES MARKET FOR SERVICES, BY END USER, 2021-2026 (USD MILLION) 130
TABLE 119 SMART APPLIANCES MARKET FOR SERVICES, BY REGION, 2017-2020 (USD MILLION) 130
TABLE 120 SMART APPLIANCES MARKET FOR SERVICES, BY REGION, 2021-2026 (USD MILLION) 130

7 SMART APPLIANCES MARKET, BY TECHNOLOGY 131
7.1 INTRODUCTION 132
FIGURE 52 SMART APPLIANCES MARKET SEGMENTATION, BY TECHNOLOGY 132
FIGURE 53 WI-FI TECHNOLOGY IS EXPECTED TO CONTINUE TO ACCOUNT FOR LARGEST SIZE OF SMART APPLIANCES MARKET DURING FORECAST PERIOD 132
TABLE 121 SMART APPLIANCES MARKET, BY TECHNOLOGY, 2017-2020 (USD MILLION) 132
TABLE 122 SMART APPLIANCES MARKET, BY TECHNOLOGY, 2021-2026 (USD MILLION) 133
7.2 WI-FI 133
7.2.1 BUILT-IN WI-FI TECHNOLOGY INCREASES DEMAND FOR SMART APPLIANCES 133
7.3 BLUETOOTH 134
7.3.1 BLUETOOTH TECHNOLOGY IS SIGNIFICANTLY USED IN LOW-RANGE CONNECTIVITY APPLIANCES 134
7.4 NEAR FIELD COMMUNICATION (NFC) 134
7.4.1 SECURITY AND AUTHENTICATION FEATURE DRIVE DEMAND FOR NFC TECHNOLOGY 134
7.5 OTHERS 135
7.5.1 ZIGBEE 135
7.5.2 RFID 135
7.5.3 ENOCEAN 135
7.5.4 Z-WAVE 135
7.5.5 CELLULAR NETWORK 135

8 SMART APPLIANCES MARKET, BY SALES CHANNEL 136
8.1 INTRODUCTION 137
FIGURE 54 SMART APPLIANCES MARKET SEGMENTATION, BY SALES CHANNEL 137
FIGURE 55 INDIRECT SALES CHANNEL IS EXPECTED TO CAPTURE LARGER MARKET SHARE DURING FORECAST PERIOD 137
TABLE 123 SMART APPLIANCES MARKET, BY SALES CHANNEL, 2017-2020 (USD MILLION) 137
TABLE 124 SMART APPLIANCES MARKET, BY SALES CHANNEL, 2021-2026 (USD MILLION) 138
8.2 DIRECT SALES CHANNEL 138
8.2.1 PLAYERS WITH LIMITED SALES CHANNELS AND DISTRIBUTION NETWORKS OPT FOR DIRECT SALES OF SMART APPLIANCES 138
8.3 INDIRECT SALES CHANNEL 138
8.3.1 INDIRECT SALES OF SMART APPLIANCES HAS INCREASED POST COVID-19 OUTBREAK 138

9 SMART APPLIANCES MARKET, BY END USER 139
9.1 INTRODUCTION 140
FIGURE 56 SMART APPLIANCES MARKET SEGMENTATION, BY END USER 140
FIGURE 57 RESIDENTIAL SEGMENT EXPECTED TO LEAD SMART APPLIANCES MARKET DURING FORECAST PERIOD 140
TABLE 125 SMART APPLIANCES MARKET, BY END USER, 2017-2020 (USD MILLION) 140
TABLE 126 SMART APPLIANCES MARKET, BY END USER, 2021-2026 (USD MILLION) 141
9.2 RESIDENTIAL 141
9.2.1 HOME AUTOMATION TREND TO FUEL DEMAND FOR SMART APPLIANCES IN RESIDENTIAL SECTOR 141
TABLE 127 SMART APPLIANCES MARKET FOR RESIDENTIAL, BY OFFERING, 2017-2020 (USD MILLION) 141
TABLE 128 SMART APPLIANCES MARKET FOR RESIDENTIAL, BY OFFERING, 2021-2026 (USD MILLION) 142
TABLE 129 SMART APPLIANCES MARKET FOR RESIDENTIAL, BY REGION, 2017-2020 (USD MILLION) 142
TABLE 130 SMART APPLIANCES MARKET FOR RESIDENTIAL, BY REGION, 2021-2026 (USD MILLION) 142
9.2.2 SMART APPLIANCES MARKET FOR RESIDENTIAL: COVID-19 IMPACT 143
FIGURE 58 IMPACT OF COVID-19 ON SMART APPLIANCES MARKET FOR RESIDENTIAL 143
TABLE 131 POST-COVID-19: SMART APPLIANCES MARKET FOR RESIDENTIAL, 2017-2026 (USD MILLION) 143
9.3 COMMERCIAL 144
9.3.1 NEED FOR CENTRALIZED CONNECTIVITY BOOSTS DEMAND FOR SMART APPLIANCES AMONG COMMERCIAL END USERS 144
TABLE 132 SMART APPLIANCES MARKET FOR COMMERCIAL, BY OFFERING, 2017-2020 (USD MILLION) 144
TABLE 133 SMART APPLIANCES MARKET FOR COMMERCIAL, BY OFFERING, 2021-2026 (USD MILLION) 144
TABLE 134 SMART APPLIANCES MARKET FOR COMMERCIAL, BY REGION, 2017-2020 (USD MILLION) 145
TABLE 135 SMART APPLIANCES MARKET FOR COMMERCIAL, BY REGION, 2021-2026 (USD MILLION) 145
9.3.2 SMART APPLIANCES MARKET FOR COMMERCIAL: COVID-19 IMPACT 146
FIGURE 59 IMPACT OF COVID-19 ON SMART APPLIANCES MARKET FOR COMMERCIAL 146
TABLE 136 POST-COVID-19: SMART APPLIANCES MARKET FOR COMMERCIAL, 2017-2026 (USD MILLION) 146

10 SMART APPLIANCES MARKET, GEOGRAPHIC ANALYSIS 147
10.1 INTRODUCTION 148
FIGURE 60 GEOGRAPHIC SNAPSHOT - DEVELOPING COUNTRIES ARE EMERGING AS NEW HOTSPOTS 148
TABLE 137 SMART APPLIANCES MARKET, BY REGION, 2017-2020 (USD MILLION) 148
TABLE 138 SMART APPLIANCES MARKET, BY REGION, 2021-2026 (USD MILLION) 149
10.2 NORTH AMERICA 149
FIGURE 61 SNAPSHOT: SMART APPLIANCES MARKET IN NORTH AMERICA 150
10.2.1 SMART APPLIANCES MARKET IN NORTH AMERICA: COVID-19 IMPACT 151
FIGURE 62 IMPACT OF COVID-19 ON SMART APPLIANCES MARKET IN NORTH AMERICA 151
TABLE 139 POST-COVID-19: SMART APPLIANCES MARKET IN NORTH AMERICA, 2017-2026 (USD MILLION) 151
TABLE 140 SMART APPLIANCES MARKET IN NORTH AMERICA, BY OFFERING, 2017-2020 (USD MILLION) 152
TABLE 141 SMART APPLIANCES MARKET IN NORTH AMERICA, BY OFFERING, 2021-2026 (USD MILLION) 152
TABLE 142 SMART APPLIANCES MARKET IN NORTH AMERICA, BY END USER, 2017-2020 (USD MILLION) 152
TABLE 143 SMART APPLIANCES MARKET IN NORTH AMERICA, BY END USER, 2021-2026 (USD MILLION) 152
TABLE 144 SMART APPLIANCES MARKET IN NORTH AMERICA, BY COUNTRY, 2017-2020 (USD MILLION) 153
TABLE 145 SMART APPLIANCES MARKET IN NORTH AMERICA, BY COUNTRY, 2021-2026 (USD MILLION) 153
10.2.2 US 153
10.2.2.1 US to be largest market for smart appliances during forecast period 153
10.2.3 CANADA 154
10.2.3.1 Investment in R&D activities will boost market growth in Canada 154
10.2.4 MEXICO 154
10.2.4.1 Trade agreement with US will catalyze market growth in Mexico 154
10.3 EUROPE 154
FIGURE 63 SNAPSHOT: SMART APPLIANCES MARKET IN EUROPE 155
TABLE 146 SMART APPLIANCES MARKET IN EUROPE, BY OFFERING, 2017-2020 (USD MILLION) 155
TABLE 147 SMART APPLIANCES MARKET IN EUROPE, BY OFFERING, 2021-2026 (USD MILLION) 156
TABLE 148 SMART APPLIANCES MARKET IN EUROPE, BY END USER, 2017-2020 (USD MILLION) 156
TABLE 149 SMART APPLIANCES MARKET IN EUROPE, BY END USER, 2021-2026 (USD MILLION) 156
TABLE 150 SMART APPLIANCES MARKET IN EUROPE, BY COUNTRY, 2017-2020 (USD MILLION) 156
TABLE 151 SMART APPLIANCES MARKET IN EUROPE, BY COUNTRY, 2021-2026 (USD MILLION) 157
10.3.1 UK 157
10.3.1.1 Government initiatives to encourage adoption of energy-efficient products will drive demand for smart appliances in UK 157
10.3.2 GERMANY 157
10.3.2.1 Presence of smart appliance manufacturing units of large companies will support market growth in Germany 157
10.3.3 FRANCE 158
10.3.3.1 Adoption of smart home appliances augments market growth in France 158
10.3.4 ITALY 158
10.3.4.1 High focus on manufacturing industry strengthens smart appliances market in Italy 158
10.3.5 REST OF EUROPE 158
10.4 ASIA PACIFIC 159
FIGURE 64 SNAPSHOT: SMART APPLIANCES MARKET IN APAC 160
10.4.1 SMART APPLIANCES MARKET IN APAC: COVID-19 IMPACT 161
FIGURE 65 IMPACT OF COVID-19 ON SMART APPLIANCES MARKET IN APAC 161
TABLE 152 POST-COVID-19: SMART APPLIANCES MARKET IN APAC, 2017-2026 (USD MILLION) 161
TABLE 153 SMART APPLIANCES MARKET IN APAC, BY OFFERING, 2017-2020 (USD MILLION) 161
TABLE 154 SMART APPLIANCES MARKET IN APAC, BY OFFERING, 2021-2026 (USD MILLION) 162
TABLE 155 SMART APPLIANCES MARKET IN APAC, BY END USER, 2017-2020 (USD MILLION) 162
TABLE 156 SMART APPLIANCES MARKET IN APAC, BY END USER, 2021-2026 (USD MILLION) 162
TABLE 157 SMART APPLIANCES MARKET IN APAC, BY COUNTRY, 2017-2020 (USD MILLION) 162
TABLE 158 SMART APPLIANCES MARKET IN APAC, BY COUNTRY, 2021-2026 (USD MILLION) 163
10.4.2 CHINA 163
10.4.2.1 China to account for largest size of APAC smart appliances market during forecast period 163
10.4.3 JAPAN 163
10.4.3.1 Trade agreements will boost smart appliances market growth in Japan 163
10.4.4 SOUTH KOREA 164
10.4.4.1 Presence of leading smart appliance-manufacturing companies will underpin market growth in South Korea 164
10.4.5 INDIA 164
10.4.5.1 Rising electronics manufacturing to augment smart appliances market growth in India 164
10.4.6 REST OF APAC 164
10.5 REST OF WORLD (ROW) 165
TABLE 159 SMART APPLIANCES MARKET IN ROW, BY OFFERING, 2017-2020 (USD MILLION) 165
TABLE 160 SMART APPLIANCES MARKET IN ROW, BY OFFERING, 2021-2026 (USD MILLION) 165
TABLE 161 SMART APPLIANCES MARKET IN ROW, BY END USER, 2017-2020 (USD MILLION) 165
TABLE 162 SMART APPLIANCES MARKET IN ROW, BY END USER, 2021-2026 (USD MILLION) 166
TABLE 163 SMART APPLIANCES MARKET IN ROW, BY REGION, 2017-2020 (USD MILLION) 166
TABLE 164 SMART APPLIANCES MARKET IN ROW, BY REGION, 2021-2026 (USD MILLION) 166
10.5.1 SOUTH AMERICA 167
10.5.1.1 High demand from Brazil drives market growth in South America 167
10.5.2 MIDDLE EAST & AFRICA 167
10.5.2.1 High demand from residential segment drives smart appliances market in Middle East & Africa 167

11 COMPETITIVE LANDSCAPE 168
11.1 OVERVIEW 168
11.2 REVENUE ANALYSIS OF TOP 5 COMPANIES 168
FIGURE 66 REVENUE ANALYSIS (USD BILLION), 2016-2020 168
11.3 MARKET SHARE ANALYSIS, 2020 169
TABLE 165 SMART APPLIANCES MARKET: DEGREE OF COMPETITION 169
FIGURE 67 MARKET SHARE ANALYSIS: GLOBAL SMART APPLIANCES MARKET, 2020 169
11.4 COMPANY EVALUATION QUADRANT 170
11.4.1 STAR 170
11.4.2 EMERGING LEADER 170
11.4.3 PERVASIVE 171
11.4.4 PARTICIPANT 171
FIGURE 68 SMART APPLIANCES MARKET COMPETITIVE LEADERSHIP MAPPING, 2020 171
11.4.5 COMPANY FOOTPRINT 172
TABLE 166 COMPANY FOOTPRINT: SMART APPLIANCES MARKET 172
TABLE 167 COMPANY END USER FOOTPRINT: SMART APPLIANCES MARKET 173
TABLE 168 COMPANY OFFERING FOOTPRINT: SMART APPLIANCES MARKET 174
TABLE 169 COMPANY REGION FOOTPRINT: SMART APPLIANCES MARKET 175
11.5 SMART APPLIANCES MARKET STARTUP/SME EVALUATION MATRIX, 2020 176
11.5.1 PROGRESSIVE COMPANY 176
11.5.2 RESPONSIVE COMPANY 176
11.5.3 DYNAMIC COMPANY 176
11.5.4 STARTING BLOCK 176
FIGURE 69 SMART APPLIANCES MARKET, STARTUP/SME EVALUATION MATRIX, 2020 177
11.6 COMPETITIVE SITUATIONS AND TRENDS 178
11.6.1 PRODUCT LAUNCHES AND DEVELOPMENTS 178
TABLE 170 PRODUCT LAUNCHES AND DEVELOPMENTS, 2020-2021 178
11.6.2 DEALS 179
TABLE 171 DEALS, 2019-2021 179

12 COMPANY PROFILES 180
12.1 INTRODUCTION 180
12.2 KEY PLAYERS 180
(Business Overview, Products/Solutions/Services Offered, Recent Developments, and MnM View)* 12.2.1 SAMSUNG ELECTRONICS 180
TABLE 172 SAMSUNG ELECTRONICS: BUSINESS OVERVIEW 180
FIGURE 70 SAMSUNG ELECTRONICS: COMPANY SNAPSHOT 181
12.2.2 LG ELECTRONICS 184
TABLE 173 LG ELECTRONICS: BUSINESS OVERVIEW 184
FIGURE 71 LG ELECTRONICS: COMPANY SNAPSHOT 185
12.2.3 PANASONIC 189
TABLE 174 PANASONIC: BUSINESS OVERVIEW 189
FIGURE 72 PANASONIC: COMPANY SNAPSHOT 190
12.2.4 WHIRLPOOL 194
TABLE 175 WHIRLPOOL: BUSINESS OVERVIEW 194
FIGURE 73 WHIRLPOOL: COMPANY SNAPSHOT 195
12.2.5 HAIER SMART HOME 198
TABLE 176 HAIER SMART HOME: BUSINESS OVERVIEW 198
FIGURE 74 HAIER SMART HOME: COMPANY SNAPSHOT 199
12.2.6 XIAOMI 202
TABLE 177 XIAOMI: BUSINESS OVERVIEW 202
FIGURE 75 XIAOMI: COMPANY SNAPSHOT 203
12.2.7 ELECTROLUX 205
TABLE 178 ELECTROLUX: BUSINESS OVERVIEW 205
FIGURE 76 ELECTROLUX: COMPANY SNAPSHOT 206
12.2.8 KONINKLIJKE PHILIPS 209
TABLE 179 KONINKLIJKE PHILIPS: BUSINESS OVERVIEW 209
FIGURE 77 KONINKLIJKE PHILIPS: COMPANY SNAPSHOT 210
12.2.9 BSH HAUSGERÄTE 212
TABLE 180 BSH HAUSGERÄTE : BUSINESS OVERVIEW 212
FIGURE 78 BSH HAUSGERÄTE : COMPANY SNAPSHOT 213
12.2.10 MIELE & CIE. KG 215
TABLE 181 MIELE & CIE. KG: BUSINESS OVERVIEW 215
* Business Overview, Products/Solutions/Services Offered, Recent Developments, and MnM View might not be captured in case of unlisted companies. 12.3 OTHER PLAYERS 217
12.3.1 SIEMENS 217
12.3.2 ACUITY BRANDS 218
12.3.3 ONIDA ELECTRONICS 219
12.3.4 VIVINT 220
12.3.5 SCHNEIDER ELECTRIC 221
12.3.6 JOHNSON CONTROLS 222
12.3.7 ABB 223
12.3.8 LEGRAND 224
12.3.9 LUTRON ELECTRONICS 224
12.3.10 CONTROL4 225
12.3.11 CRESTRON 226
12.3.12 LEONI 227
12.3.13 SIMPLY SMART HOME 227
12.3.14 SMARTEC SYSTEMS 228
12.3.15 OPEN APPLIANCES 228

13 APPENDIX 229
13.1 INSIGHTS OF INDUSTRY EXPERTS 229
13.2 DISCUSSION GUIDE 230

Please contact our Customer Support Center to get the complete Table of Contents