1. EXECUTIVE SUMMARY

Executive Summary
Key Findings
Market Engineering Measurements
CEO's Perspective

2. MARKET OVERVIEW

Market Overview
Market Definitions
Key Questions This Study Will Answer
Market Overview—Market Readiness
Market Overview—Hosted IP Telephony and UCC Services Ecosystem
Market Overview—Distribution Channels
Market Distribution Channels Discussion
Channel SWOT Analysis

3. EXTERNAL CHALLENGES: DRIVERS AND RESTRAINTS—TOTAL HOSTED IP TELEPHONY AND UCC SERVICES MARKET

External Challenges: Drivers and Restraints—Total Hosted IP Telephony and UCC Services Market
Market Drivers
Primary Drivers for IT Investments
Major Challenges Facing IT
Attitudes toward Use of Cloud Computing/Hosted Communications
Satisfaction with Cloud Computing Use by Company Size
Satisfaction with Cloud Computing Use by Vertical
Market Restraints
Attitudes Toward Cloud Computing by Non Users

4. FORECASTS AND TRENDS—TOTAL HOSTED IP TELEPHONY AND UCC SERVICES MARKET

Forecasts and Trends—Total Hosted IP Telephony and UCC Services Market
Forecast Assumptions
Installed Base and Revenue Forecast
Installed Users and Revenue Forecast Discussion
Pricing Trends and Forecast
Pricing Trends and Forecast Discussion

5. DEMAND ANALYSIS—TOTAL HOSTED IP TELEPHONY AND UCC SERVICES MARKET

Demand Analysis—Total Hosted IP Telephony and UCC Services Market
Demand Analysis
Demand Analysis Discussion
IT eployment in the Cloud
Current Deployment of IT in the Cloud
Current Deployment of IT in the Cloud by Vertical

6. COUNTRY AND SUB-REGION ANALYSIS— TOTAL HOSTED IP TELEPHONY AND UCC SERVICES MARKET

Country and Sub-region Analysis— Total Hosted IP Telephony and UCC Services Market
Installed Users by Region
Germany, France and the UK
Italy and Spain
Belgium, Netherlands and Luxembourg
The Nordics
The Rest of Western Europe
Central and Eastern Europe

7. MARKET SHARE AND COMPETITIVE ANALYSIS— TOTAL HOSTED IP TELEPHONY AND UCC SERVICES MARKET

Market Share and Competitive Analysis— Total Hosted IP Telephony and UCC Services Market
Market Share
Competitive Environment
Select Providers and Platform Vendors
Competitive Factors and Assessment
Criteria When Selecting a Cloud Provider
Criteria When Selecting a Cloud Provider by Company Size
Criteria When Selecting a Cloud Provider by Vertical

8. MEGA TRENDS AND INDUSTRY CONVERGENCE IMPLICATIONS

Mega Trends and Industry Convergence Implications
Impact of Mega Trends on the European Hosted IP Telephony and UCC Services Market
BYOD Policy and Enforcement
Impact of Mega Trends on the European Hosted IP Telephony and UCC Services Market
Distribution of Worker Types by Industry
Mega Trend Impact on the European Hosted IP Telephony and UCC Services Market

9. THE LAST WORD

The Last Word
The Last Word—Predictions
The Last Word—Recommendations to IT Decision Makers
The Last Word—Recommendations to Providers
Legal Disclaimer

10. APPENDIX

Appendix
Market Engineering Methodology
Market Engineering Measurements
Additional Sources of Information on Hosted IP Telephony and UCC Services Market
List of Companies Included in “Others”
Partial List of Companies Interviewed