I. INTRODUCTION
Report Scope and Methodology
Executive Summary

II. BUSINESS ENVIRONMENT
Economic Outlook
Key Economic Indicators
Industrial Output
Population and Labor
Foreign Investment
Foreign Trade
Financial and Tax Regulations
Banking System and Regulations
Foreign Exchange
Taxes, Tariff and Custom Duties

III. CRM APPLICATIONS INDUSTRY ASSESSMENTS
CRM Applications Industry Structure Overview
Major Company Locations and Sales Volumes
Market Share of Key Companies
Potential Entrants
Major End-Users
Major Foreign Companies
Technology Trends

IV. CRM APPLICATION SALES VOLUMES & FORECASTS
Overview
Major CRM Application Segments
CRM Application Sales Volumes and Forecasts
CRM Software Imports and Exports
Pricing Trends

V. CRM APPLICATION DEMAND BY MARKET
Chinese IT Industry Outlook
CRM Applications Markets Outlook Overview
Communications
Communication Market Outlook
CRM Applications Demand in Communications
Financial Services
Financial Services Market Outlook
CRM Applications Demand in Financial Services
Education
Educational Market Outlook
CRM Applications Demand in Educational Markets
Health Care
Health Care Market Outlook
CRM Applications Demand in Health Care
Manufacturing
Manufacturing Market Outlook
CRM Applications Demand in Manufacturing
Retails
Retail Market Outlook
CRM Applications Demand in Retails
Other CRM Applications Markets

VI. MARKETING STRATEGIES
Distribution System in China
China's Distribution System
CRM Applications Distribution Channels
Transportation and Freight Infrastructure
Communications
China's Market Entry
Licensing
Franchising
E-commerce
Trading Companies and Local Agents
Representative Offices and Chinese Subsidiaries
Wholly Foreign Owned Enterprises

VII. CRM APPLICATIONS COMPANY DIRECTORY
CRM Applications Company Profiles
Distributors
Research Institutions and Associations
Major End-Users

LIST OF TABLES
I. INTRODUCTION
Economic Outlook Summary
CRM Applications Supply and Demand Summary

II. BUSINESS ENVIRONMENT
Key Economic Indicators
Industrial Output
Population and Labor Force Trends
Foreign Investment and Loans
Foreign Trade
Key Commodity Exports from China
China's Exports to its Leading Trade Partners
Key Commodity Imports into China
China's Imports from Its Leading Trade Partners

III. CRM APPLICATIONS INDUSTRY ASSESSMENTS
Major Company Locations
Major CRM Applications Company Sales Volumes
Market Share of Key Companies
Major End-Users
Major Foreign Companies

IV. CRM APPLICATIONS SALE VOLUMES & FORECASTS
CRM Application Sales Volumes and Forecasts
CRM Software Imports and Exports

V. CRM APPLICATIONS DEMAND BY MARKET
Chinese IT Industry Outlook
Total CRM Applications Demand by Market
Communication Market Outlook
CRM Applications Demand in Communications
Financial Services Market Outlook
CRM Applications Demand in Financial Services
Educational Market Outlook
CRM Applications Demand in Educational Markets
Health Care Market Outlook
CRM Applications Demand in Health Care
Manufacturing Market Outlook
CRM Applications Demand in Manufacturing
Retail Market Outlook
CRM Applications Demand in Retails
Other CRM Applications Markets

LIST OF CHARTS
CRM Applications Sale Volumes and Forecasts Summary
China's GDP and Industrial Output
Industrial Output by Ownership
Foreign Investments and Loans
China's Imports and Exports
CRM Applications Sale Volumes and Demand
CRM Applications Exports and Imports
CRM Applications Demand by Market