Table of Content

Chapter 1 Methodology and Scope
1.1 Research Methodology
1.2 Research Scope & Assumptions
1.3 List of Data Sources
Chapter 2 Executive Summary
Chapter 3 Healthcare Payer BPO Industry Outlook
3.1 Market segmentation
3.2 Healthcare payer BPO market dynamics
3.3 Market driver analysis
3.3.1 Impact of U.S. federal policies
3.3.2 Increase in geriatric Population
3.3.3 Increasing penetration of health insurance in emerging economies
3.4 Market restraint analysis
3.4.1 Data security and privacy concerns
3.5 Key opportunities prioritized
3.7 Industry analysis - Porter's
3.8 Healthcare payer BPO market PESTEL Analysis
3.9 Opportunity Analysis
3.10 Company market share heat map analysis, 2014
Chapter 4 Healthcare Payer BPO Services Outlook
4.1 Healthcare Payer Outsourcing Market Share by Type of Service, 2014 & 2022
4.2. Claims Processing Services
4.2.1. Claims processing Services market estimates and forecasts, 2012 - 2022 (USD Million)
4.2.2. Claims processing Services market estimates and forecasts, 2012 - 2022 (USD Million)
4.3. Member Services
4.3.1. Member services market estimates and forecasts, 2012 - 2022 (USD million)
4.4. HR Services
4.4.1. HR services market estimates and forecasts, 2012 - 2022 (USD million)
4.5. Finance And Accounts
4.5.1. Finance And Accounts market estimates and forecasts, 2012 - 2022 (USD Million)
Chapter 5 Healthcare Payer BPO Regional Outlook
5.1 Healthcare Payer Outsourcing Market Share by Region, 2014 & 2022
5.2 North America
5.2.1 North America market estimates and forecasts, by type of Service, 2012 - 2022 (USD Million)
5.2.1.1 U.S.
5.2.1.1.1 U.S. market estimates and forecasts, by type of service, 2012 - 2022 (USD Million)
5.2.1.2 Canada
5.2.1.2.1 Canada market estimates and forecasts, by type of service, 2012 - 2022 (USD Million)
5.3 Europe
5.3.1 Europe market estimates and forecasts, by type of service, 2012 - 2022 (USD Million)
5.3.1.1 Germany
5.3.1.1 Germany market estimates and forecasts, by type of service, 2012 - 2022 (USD Million)
5.3.1.2 UK
5.3.1.2.1 UK market estimates and forecasts, by type of service, 2012 - 2022 (USD Million)
5.4 Asia Pacific
5.4.1 Asia Pacific market estimates and forecasts, by type of service, 2012 - 2022 (USD Million)
5.4.1.1 India
5.4.1.1.1 India market estimates and forecasts, by type of service, 2012 - 2022 (USD Million)
5.4.1.2 China
5.4.1.2.1 China market estimates and forecasts, by type of service, 2012 - 2022 (USD Million)
5.5 Latin America
5.5.1 Latin America market estimates and forecasts, by type of service, 2012 - 2022 (USD Million)
5.5.1.1. Brazil
5.5.1.1.1 Brazil market estimates and forecasts, by type of service, 2012 - 2022 (USD Million)
5.5.1.2Mexico
5.5.1.2.1 Mexico market estimates and forecasts, by type of service, 2012 - 2022 (USD Million)
5.6 MEA
5.6.1 MEA market estimates and forecasts, by type of service, 2012 - 2022 (USD Million)
5.6.1.1South Africa
5.6.1.1.1 South Africa market estimates and forecasts, by type of service, 2012 - 2022 (USD Million)
Chapter 6 Competitive Landscape
6.1 Cognizant Technology Solutions
6.1.1 Company Overview
6.1.2 Financial Performance
6.1.3 Product Benchmarking
6.1.4 Strategic Initiatives
6.2 Xerox Corporation
6.2.1 Company Overview
6.2.2 Financial Performance
6.2.3 Product Benchmarking
6.2.4 Strategic Initiatives
6.3 Hinduja Global Solutions
6.3.1 Company Overview
6.3.2 Financial Performance
6.3.3 Product Benchmarking
6.3.4 Strategic Initiatives
6.4 Exlservice Holdings, Inc.
6.4.1 Company Overview
6.4.2 Financial Performance
6.4.3 Product Benchmarking
6.4.4 Strategic Initiatives
6.5 Hewlett-Packard
6.5.1 Company Overview
6.5.2 Financial Performance
6.5.3 Product Benchmarking
6.5.4 Strategic Initiatives
6.6 Accenture
6.6.1 Company Overview
6.6.2 Financial Performance
6.6.3 Product Benchmarking
6.6.4 Strategic Initiatives
6.7 Genpact Limited
6.7.1 Company Overview
6.7.2 Financial Performance
6.7.3 Product Benchmarking
6.7.4 Strategic Initiatives
6.8 HCL technologies
6.8.1 Company Overview
6.8.2 Financial Performance
6.8.3 Product Benchmarking
6.8.4 Strategic Initiatives
6.9 Wipro limited
6.9.1 Company Overview
6.9.2 Financial Performance
6.9.3 Product Benchmarking
6.9.4 Strategic Initiatives
6.10 Capgemini
6.10.1 Company Overview
6.10.2 Financial Performance
6.10.3 Product Benchmarking
6.10.4 Strategic Initiatives

List of Tables


TABLE 1 Healthcare payer BPO market - Industry Summary & Key Buying Criteria, 2012 - 2022
TABLE 2 Global healthcare payer BPO market, by type of service, 2012 - 2022 (USD Million)
TABLE 3 Healthcare payer BPO market, by region, 2012 - 2022 (USD Million)
TABLE 4 Market size and growth prospects, for type of service, 2012 - 2022
TABLE 5 Healthcare payer BPO market - Key market driver analysis
TABLE 6 North America geriatric population (Over 60 Years) (Million)
TABLE 7 Europe geriatric population (Over 60 Years) (Million)
TABLE 8 Asia geriatric population (Over 60 Years) (Million)
TABLE 9 Latin America geriatric population (Over 60 Years) (Million)
TABLE 10 Africa geriatric population (Over 60 Years) (Million)
TABLE 11 Healthcare payer BPO market - Key market restraint analysis
TABLE 12 North America healthcare payer BPO market by type of service, 2012 - 2022 (USD million)
TABLE 13 U.S. healthcare payer BPO market estimates and forecasts, by type of service, 2012 - 2022 (USD million)
TABLE 14 Canada healthcare payer BPO market estimates and forecasts, by type of service, 2012 - 2022 (USD million)
TABLE 15 Europe healthcare payer BPO market estimates and forecasts, by type of service, 2012 - 2022 (USD million)
TABLE 16 Germany healthcare payer BPO market estimates and forecasts, by type of service, 2012 - 2022 (USD million)
TABLE 17 UK healthcare payer BPO market estimates and forecasts, by type of service, 2012 - 2022 (USD million)
TABLE 18 Asia Pacific healthcare payer BPO market estimates and forecasts, by type of service, 2012 - 2022 (USD million)
TABLE 19 India healthcare payer BPO market estimates and forecasts, by type of service, 2012 - 2022 (USD million)
TABLE 20 China healthcare payer BPO market estimates and forecasts, by type of service, 2012 - 2022 (USD million)
TABLE 21 Latin America healthcare payer BPO market estimates and forecasts, by type of service, 2012 - 2022 (USD million)
TABLE 22 Brazil healthcare payer BPO market estimates and forecasts, by type of service, 2012 - 2022 (USD million)
TABLE 23 Mexico healthcare payer BPO market estimates and forecasts, by type of service, 2012 - 2022 (USD million)
TABLE 24 MEA healthcare payer BPO market estimates and forecasts, by type of service, 2012 - 2022 (USD million)
TABLE 25 South Africa healthcare payer BPO market estimates and forecasts, by type of service, 2012 - 2022 (USD million)List of Figures

FIG. 1 Healthcare payer BPO market segmentation
FIG. 2 Global healthcare payer BPO market, by type of service, 2012 - 2022 (USD Million)
FIG. 3 Healthcare payer BPO market dynamics
FIG. 4 Global geriatric population, 2012 - 2022 (Million)
FIG. 5 Key Opportunities Prioritized- type of service
FIG. 6 Healthcare payer BPO market - Porter's analysis
FIG. 7 Healthcare payer BPO market PESTEL analysis
FIG. 8 Healthcare payer BPO market share heat map analysis, 2014
FIG. 9 Healthcare payer BPO market share, by type of service, 2014 & 2022
FIG. 10 Claims management, market estimates and forecasts, 2012 - 2022 (USD Million)
FIG. 11 Member services, market estimates and forecasts, 2012 - 2022 (USD Million)
FIG. 12 HR services, market estimates and forecasts, 2012 - 2022 (USD Million)
FIG. 13 Finance and accounts, market estimates and forecasts, 2012 - 2022 (USD Million)
FIG. 14 Healthcare payer BPO market share, by region, 2014 & 2022
FIG. 15 North America healthcare payer BPO market estimates and forecasts, 2012 - 2022 (USD Million)
FIG. 16 U.S. healthcare payer BPO market estimates and forecasts, 2012 - 2022 (USD Million)
FIG. 17 Canada healthcare payer BPO market estimates and forecasts, 2012 - 2022 (USD Million)
FIG. 18 Europe healthcare payer BPO market estimates and forecasts, 2012 - 2022 (USD Million)
FIG. 19 Germany healthcare payer BPO market estimates and forecasts, 2012 - 2022 (USD Million)
FIG. 20 UK healthcare payer BPO market estimates and forecasts, 2012 - 2022 (USD Million)
FIG. 21 Asia Pacific healthcare payer BPO market estimates and forecasts, 2012 - 2022 (USD Million)
FIG. 22 India healthcare payer BPO market estimates and forecasts, 2012 - 2022 (USD Million)
FIG. 23 China healthcare payer BPO market estimates and forecasts, 2012 - 2022 (USD Million)
FIG. 24 Latin America healthcare payer BPO market estimates and forecasts, 2012 - 2022 (USD Million)
FIG. 25 Brazil healthcare payer BPO market estimates and forecasts, 2012 - 2022 (USD Million)
FIG. 26 Mexico healthcare payer BPO market estimates and forecasts, 2012 - 2022 (USD Million)
FIG. 27 MEA healthcare payer BPO market estimates and forecasts, 2012 - 2022 (USD Million)
FIG. 28 South Africa healthcare payer BPO market estimates and forecasts, 2012 - 2022 (USD Million)