1 INTRODUCTION 40
1.1 OBJECTIVES OF THE STUDY 40
1.2 MARKET DEFINITION 40
1.2.1 INCLUSIONS & EXCLUSIONS 41
1.2.2 MARKET SEGMENTATION 42
1.2.3 YEARS CONSIDERED FOR THE STUDY 43
1.3 CURRENCY 43
1.4 LIMITATIONS 43
1.5 STAKEHOLDERS 43
1.6 SUMMARY OF CHANGES 44

2 RESEARCH METHODOLOGY 45
2.1 RESEARCH DATA 45
2.2 RESEARCH METHODOLOGY STEPS 45
FIGURE 1 RESEARCH METHODOLOGY: HEALTHCARE BPO MARKET 45
FIGURE 2 RESEARCH DESIGN 46
2.2.1 SECONDARY DATA 46
2.2.1.1 Secondary sources 47
2.2.2 PRIMARY DATA 48
FIGURE 3 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION 49
2.2.2.1 Primary sources 49
2.2.2.2 Key insights from primary sources 50
2.3 MARKET SIZE ESTIMATION 50
FIGURE 4 RESEARCH METHODOLOGY: HYPOTHESIS BUILDING 50
2.4 TOP-DOWN & BOTTOM-UP APPROACHES 51
FIGURE 5 RESEARCH METHODOLOGY: REVENUE ANALYSIS APPROACH 51
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY (SUPPLY SIDE): ILLUSTRATION OF VENDOR REVENUE ESTIMATION 51
FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY (BOTTOM-UP APPROACH): COLLECTIVE REVENUE OF ALL SERVICES/SOLUTIONS OF VENDORS 52
FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY (TOP-DOWN APPROACH): SEGMENTAL ANALYSIS 53
2.5 MARKET BREAKDOWN AND DATA TRIANGULATION 54
FIGURE 9 DATA TRIANGULATION METHODOLOGY 54
2.6 ASSUMPTIONS FOR THE STUDY 55
2.7 COVID-19 SPECIFIC ASSUMPTIONS 55
2.8 RISK ASSESSMENT 55

3 EXECUTIVE SUMMARY 56
FIGURE 10 HEALTHCARE BPO MARKET, BY SERVICE TYPE, 2021 VS. 2026 (USD BILLION) 56
FIGURE 11 HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2021 VS. 2026 (USD BILLION) 57
FIGURE 12 HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2021 VS. 2026 (USD BILLION) 57
FIGURE 13 CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE, 2021 VS. 2026 (USD BILLION) 58
FIGURE 14 HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2021 VS. 2026 (USD BILLION) 58
FIGURE 15 HEALTHCARE BPO MARKET, BY SOURCE GEOGRAPHY 59

4 PREMIUM INSIGHTS 60
4.1 HEALTHCARE BPO MARKET OVERVIEW 60
FIGURE 16 GROWING NEED TO CURTAIL HEALTHCARE COSTS TO DRIVE MARKET GROWTH 60
4.2 NORTH AMERICA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE (2020) 61
FIGURE 17 REVENUE CYCLE MANAGEMENT SEGMENT ACCOUNTED FOR THE LARGEST SHARE OF THE NORTH AMERICAN PROVIDER SERVICES MARKET IN 2020 61
4.3 HEALTHCARE BPO MARKET SHARE, BY LIFE SCIENCE SERVICE, 2021 VS. 2026 61
FIGURE 18 MANUFACTURING SERVICES TO HOLD THE LARGEST SHARE OF THE LIFE SCIENCE SERVICES MARKET IN 2021 61
4.4 NON-CLINICAL SERVICES MARKET SHARE, BY TYPE, 2021 VS. 2026 62
FIGURE 19 SALES & MARKETING SERVICES SEGMENT WILL DOMINATE THE NON-CLINICAL SERVICES MARKET IN 2026 62
4.5 SALES & MARKETING SERVICES MARKET SHARE, BY TYPE, 2021 VS. 2026 62
FIGURE 20 ANALYTICS SERVICES SEGMENT WILL DOMINATE THE SALES & MARKETING SERVICES MARKET IN THE FORECAST PERIOD 62
4.6 HEALTHCARE BPO MARKET, BY DESTINATION GEOGRAPHY 63
FIGURE 21 INDIA TO REGISTER THE HIGHEST GROWTH DURING THE FORECAST PERIOD 63

5 MARKET OVERVIEW 64
5.1 INTRODUCTION 64
5.2 MARKET DYNAMICS 64
FIGURE 22 HEALTHCARE BPO MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 64
5.2.1 DRIVERS 65
5.2.1.1 Shift to ICD-10 coding standards and upcoming ICD-11 standards 65
5.2.1.2 Pressure to reduce the rising healthcare costs 65
5.2.1.3 Loss of revenue due to billing errors 66
5.2.1.4 Demand for niche services 66
5.2.1.5 Need for structured processes and documentation 66
5.2.1.6 Lack of in-house expertise in end-use industries 67
5.2.1.7 Growing outsourcing in the pharma and biopharma industries 67
5.2.2 RESTRAINTS 67
5.2.2.1 Hidden outsourcing costs 67
5.2.2.2 Concerns related to losing visibility and control over the business process 68
5.2.3 CHALLENGES 68
5.2.3.1 Limitations in the data capturing process in Medicaid services 68
5.2.3.2 Data security concerns 68
5.2.4 OPPORTUNITIES 69
5.2.4.1 Advanced data analytics 69
5.2.4.2 Growing adoption of artificial intelligence-based tools for drug discovery 69
5.3 OUTSOURCING APPROACHES 70
5.3.1 BUNDLED SERVICES 70
5.3.2 FEE FOR SERVICE 70
5.3.3 FLEXIBLE CONTRACTS 70
5.3.4 BEST-SHORE 71
5.4 OUTSOURCING MODELS 71
5.4.1 MULTI-SOURCING 71
5.4.2 CAPTIVE CENTER 72
5.4.3 HYBRID DELIVERY MODEL 72
5.4.4 PREFERRED PROVIDER 73
5.4.5 STRATEGIC PARTNERSHIP 73
5.4.6 GLOBAL DELIVERY MODEL 73
5.5 IMPACT OF COVID-19 ON THE HEALTHCARE BPO MARKET 74
5.6 PORTER'S FIVE FORCES ANALYSIS 75
FIGURE 23 COMPETITIVE INTENSITY IS HIGH IN THE HEALTHCARE BPO MARKET 75
TABLE 1 HEALTHCARE BPO MARKET: PORTER'S FIVE FORCES ANALYSIS 76
5.7 PRICING ANALYSIS 76
TABLE 2 HEALTHCARE BPO SERVICES: AVERAGE SELLING PRICE 77
5.8 TECHNOLOGY ANALYSIS 77
5.8.1 MACHINE LEARNING 77
5.8.2 ARTIFICIAL INTELLIGENCE 77
5.8.3 INTERNET OF THINGS 77
5.8.4 BLOCKCHAIN 77
5.8.5 AUGMENTED REALITY 78
5.9 REGULATORY ANALYSIS 78
5.9.1 NORTH AMERICA 78
5.9.2 EUROPE 79
5.9.3 ASIA PACIFIC 79
5.9.4 MIDDLE EAST AND AFRICA 80
5.9.5 LATIN AMERICA 80
5.10 ECOSYSTEM 80
TABLE 3 ECOSYSTEM: HEALTHCARE BPO MARKET 81
5.11 VALUE CHAIN ANALYSIS 82
FIGURE 24 VALUE CHAIN: HEALTHCARE BPO MARKET 82
5.12 CASE STUDY ANALYSIS 83
5.12.1 CASE STUDY 1 83
5.12.2 CASE STUDY 2 84
5.12.3 CASE STUDY 3 85

6 HEALTHCARE BPO MARKET, BY PROVIDER SERVICE 86
6.1 INTRODUCTION 87
TABLE 4 HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2018-2020 (USD MILLION) 87
TABLE 5 HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2021-2026 (USD MILLION) 87
TABLE 6 HEALTHCARE PROVIDER SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 88
TABLE 7 HEALTHCARE PROVIDER SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 88
TABLE 8 HEALTHCARE PROVIDER SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 88
TABLE 9 HEALTHCARE PROVIDER SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 89
6.2 REVENUE CYCLE MANAGEMENT 89
6.2.1 REVENUE CYCLE MANAGEMENT SEGMENT HELD THE LARGEST SHARE OF THE HEALTHCARE BPO PROVIDER SERVICES MARKET 89
TABLE 10 REVENUE CYCLE MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 90
TABLE 11 REVENUE CYCLE MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 90
TABLE 12 REVENUE CYCLE MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 91
TABLE 13 REVENUE CYCLE MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 91
6.3 PATIENT ENROLMENT 92
6.3.1 OUTSOURCING PATIENT ENROLMENT SERVICES HELP PREVENT CLAIM DENIALS AND PAYMENT DELAYS 92
TABLE 14 PATIENT ENROLLMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 92
TABLE 15 PATIENT ENROLLMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 92
TABLE 16 PATIENT ENROLLMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 93
TABLE 17 PATIENT ENROLLMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 93
6.4 PATIENT CARE 93
TABLE 18 PATIENT CARE SERVICES MARKET, BY TYPE, 2018-2020 (USD MILLION) 94
TABLE 19 PATIENT CARE SERVICES MARKET, BY TYPE, 2021-2026 (USD MILLION) 94
TABLE 20 PATIENT CARE SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 94
TABLE 21 PATIENT CARE SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 94
TABLE 22 PATIENT CARE SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 95
TABLE 23 PATIENT CARE SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 95
6.4.1 MEDICAL TRANSCRIPTION 96
6.4.1.1 Medical transcription outsourcing offers a quicker, efficient, and streamlined medical transcription process 96
TABLE 24 MEDICAL TRANSCRIPTION SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 96
TABLE 25 MEDICAL TRANSCRIPTION SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 97
TABLE 26 MEDICAL TRANSCRIPTION SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 97
TABLE 27 MEDICAL TRANSCRIPTION SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 98
6.4.2 DEVICE MONITORING 98
6.4.2.1 Device monitoring centers facilitate health systems to cater to unique patient needs 98
TABLE 28 DEVICE MONITORING SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 98
TABLE 29 DEVICE MONITORING SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 99
TABLE 30 DEVICE MONITORING SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 99
TABLE 31 DEVICE MONITORING SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 100
6.4.3 MEDICAL IMAGING 100
6.4.3.1 Medical imaging outsourcing services provide a multidisciplinary approach to obtain accurate imaging results 100
TABLE 32 MEDICAL IMAGING SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 101
TABLE 33 MEDICAL IMAGING SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 101
TABLE 34 MEDICAL IMAGING SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 101
TABLE 35 MEDICAL IMAGING SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 102

7 HEALTHCARE BPO MARKET, BY PAYER SERVICE 103
7.1 INTRODUCTION 104
TABLE 36 HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2018-2020 (USD MILLION) 104
TABLE 37 HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2021-2026 (USD MILLION) 104
TABLE 38 HEALTHCARE PAYER SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 105
TABLE 39 HEALTHCARE PAYER SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 105
TABLE 40 HEALTHCARE PAYER SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 105
TABLE 41 HEALTHCARE PAYER SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 106
7.2 CLAIMS MANAGEMENT SERVICES 106
TABLE 42 CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE, 2018-2020 (USD MILLION) 107
TABLE 43 CLAIMS MANAGEMENT SERVICE MARKET, BY TYPE, 2021-2026 (USD MILLION) 107
TABLE 44 CLAIMS MANAGEMENT SERVICE MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 107
TABLE 45 CLAIMS MANAGEMENT SERVICE MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 108
TABLE 46 CLAIMS MANAGEMENT SERVICE MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 108
TABLE 47 CLAIMS MANAGEMENT SERVICE MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 109
7.2.1 CLAIMS ADJUDICATION SERVICES 109
7.2.1.1 The claims adjudication services segment accounted for the largest share of the claims management outsourcing services market in 2020 109
TABLE 48 CLAIMS ADJUDICATION SERVICE MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 109
TABLE 49 CLAIMS ADJUDICATION SERVICE MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 110
TABLE 50 CLAIMS ADJUDICATION SERVICE MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 110
TABLE 51 CLAIMS ADJUDICATION SERVICE MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 111
7.2.2 CLAIMS SETTLEMENT SERVICES 111
7.2.2.1 Streamlined settlement processes offered by outsourcing companies to drive the segment growth 111
TABLE 52 CLAIMS SETTLEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 111
TABLE 53 CLAIMS SETTLEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 112
TABLE 54 CLAIMS SETTLEMENT SERVICE MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 112
TABLE 55 CLAIMS SETTLEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 113
7.2.3 INFORMATION MANAGEMENT SERVICES 113
7.2.3.1 Information management services enable the handling of a large amount of data generated during the claims management process 113
TABLE 56 INFORMATION MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 113
TABLE 57 INFORMATION MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 114
TABLE 58 INFORMATION MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 114
TABLE 59 INFORMATION MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 115
7.2.4 CLAIMS REPRICING 115
7.2.4.1 Outsourcing claims repricing services to healthcare BPOs reduces the administrative burden on payer firms 115
TABLE 60 CLAIMS REPRICING SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 115
TABLE 61 CLAIMS REPRICING SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 116
TABLE 62 CLAIMS REPRICING SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 116
TABLE 63 CLAIMS REPRICING SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 117
7.2.5 CLAIMS INVESTIGATION SERVICES 117
7.2.5.1 Outsourcing claims investigation services help improve fraud detection & recovery 117
TABLE 64 CLAIMS INVESTIGATION SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 117
TABLE 65 CLAIMS INVESTIGATION SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 118
TABLE 66 CLAIMS INVESTIGATION SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 118
TABLE 67 CLAIMS INVESTIGATION SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 119
7.2.6 CLAIMS INDEXING SERVICES 119
7.2.6.1 Outsourcing is preferred for the indexing of medical records as it is time-consuming and requires expertise 119
TABLE 68 CLAIMS INDEXING SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 120
TABLE 69 CLAIMS INDEXING SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 120
TABLE 70 CLAIMS INDEXING SERVICE MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 120
TABLE 71 CLAIMS INDEXING SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 121
7.2.7 FRAUD DETECTION & MANAGEMENT 121
7.2.7.1 Third-party vendors use advanced analytics, technologies, and tools to identify fraudulent activities accurately 121
TABLE 72 FRAUD DETECTION & MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 122
TABLE 73 FRAUD DETECTION & MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 122
TABLE 74 FRAUD DETECTION & MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 122
TABLE 75 FRAUD DETECTION & MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 123
7.3 INTEGRATED FRONT-END SERVICES AND BACK-OFFICE OPERATIONS 123
7.3.1 REDUCTION IN OVERHEAD EXPENSES AND IMPROVED EFFICIENCY OFFERED BY OUTSOURCING COMPANIES TO SUPPORT SEGMENT GROWTH 123
TABLE 76 INTEGRATED FRONT-END SERVICES AND BACK-OFFICE OPERATIONS MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 124
TABLE 77 INTEGRATED FRONT-END SERVICES AND BACK-OFFICE OPERATIONS MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 124
TABLE 78 INTEGRATED FRONT-END SERVICES AND BACK-OFFICE OPERATIONS MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 124
TABLE 79 INTEGRATED FRONT-END SERVICES AND BACK-OFFICE OPERATIONS MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 125
7.4 MEMBER MANAGEMENT SERVICES 125
7.4.1 THIRD-PARTY VENDORS HELP MANAGE MEMBER-RELATED ELIGIBILITY DATA MORE STRATEGICALLY ACROSS THE ENTERPRISE 125
TABLE 80 MEMBER MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 126
TABLE 81 MEMBER MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 126
TABLE 82 MEMBER MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 127
TABLE 83 MEMBER MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 127
7.5 PRODUCT DEVELOPMENT & BUSINESS ACQUISITION SERVICES (PDBA) 128
7.5.1 INCREASING FOCUS ON CUSTOMER ENGAGEMENT AND RETENTION TO SUPPORT THE SEGMENT GROWTH 128
TABLE 84 PDBA SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 128
TABLE 85 PDBA SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 128
TABLE 86 PDBA SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 129
TABLE 87 PDBA SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 129
7.6 PROVIDER MANAGEMENT SERVICES 130
7.6.1 INCREASING COMPLEXITIES AND VARIATIONS IN PROVIDER NETWORKS AND HEALTH PLANS HAS INCREASED THE DEPENDENCY ON THIRD-PARTY VENDORS 130
TABLE 88 PROVIDER MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 131
TABLE 89 PROVIDER MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 131
TABLE 90 PROVIDER MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 131
TABLE 91 PROVIDER MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 132
7.7 CARE MANAGEMENT SERVICES 132
7.7.1 CARE MANAGEMENT SERVICES PLAY A MAJOR ROLE IN CLINICAL COVERAGE DECISIONS AND REVIEW SYSTEMS 132
TABLE 92 CARE MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 132
TABLE 93 CARE MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 133
TABLE 94 CARE MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 133
TABLE 95 CARE MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 134
7.8 BILLING AND ACCOUNTS MANAGEMENT SERVICES 134
7.8.1 OUTSOURCING OF THESE SERVICES HELP CHECK FRAUDS, REDUCE PROCESS TIME, AND MINIMIZE THE BURDEN ON PAYER STAFF 134
TABLE 96 BILLING AND ACCOUNTS MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 135
TABLE 97 BILLING AND ACCOUNTS MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 135
TABLE 98 BILLING AND ACCOUNTS MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 135
TABLE 99 BILLING AND ACCOUNTS MANAGEMENT SERVICE MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 136
7.9 HR SERVICES 136
7.9.1 OUTSOURCING HR SERVICES ENSURES REDUCED COSTS AND ATTRITION RATES WHILE ENSURING STEADY BUSINESS GROWTH 136
TABLE 100 HR SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 137
TABLE 101 HR SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 137
TABLE 102 HR SERVICE MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 137
TABLE 103 HR SERVICE MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 138

8 HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE 139
8.1 INTRODUCTION 140
TABLE 104 HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2018-2020 (USD BILLION) 140
TABLE 105 HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2021-2026 (USD BILLION) 140
TABLE 106 HEALTHCARE LIFE SCIENCE SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD BILLION) 141
TABLE 107 HEALTHCARE LIFE SCIENCE SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD BILLION) 141
TABLE 108 HEALTHCARE LIFE SCIENCE SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD BILLION) 141
TABLE 109 HEALTHCARE LIFE SCIENCE SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD BILLION) 142
8.2 MANUFACTURING 142
8.2.1 BENEFITS OF OUTSOURCING SUCH AS LONG-TERM COST SAVINGS AND AVAILABILITY OF EXPERT PERSONNEL TO PROPEL MARKET GROWTH 142
TABLE 110 MANUFACTURING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD BILLION) 143
TABLE 111 MANUFACTURING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD BILLION) 143
TABLE 112 MANUFACTURING SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD BILLION) 143
TABLE 113 MANUFACTURING SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD BILLION) 144
8.3 RESEARCH & DEVELOPMENT (R&D) 144
8.3.1 INCREASING DEMAND FOR SPECIALIZED RESEARCH AND DEVELOPMENT SERVICE PROVIDERS TO DRIVE MARKET GROWTH 144
TABLE 114 RESEARCH & DEVELOPMENT SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD BILLION) 145
TABLE 115 RESEARCH & DEVELOPMENT SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD BILLION) 145
TABLE 116 RESEARCH & DEVELOPMENT SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD BILLION) 145
TABLE 117 RESEARCH & DEVELOPMENT SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD BILLION) 146
8.4 NON-CLINICAL SERVICES 146
TABLE 118 NON-CLINICAL SERVICE OUTSOURCING MARKET, BY TYPE, 2018-2020 (USD BILLION) 146
TABLE 119 NON-CLINICAL SERVICE OUTSOURCING MARKET, BY TYPE, 2021-2026 (USD BILLION) 147
TABLE 120 NON-CLINICAL SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD BILLION) 147
TABLE 121 NON-CLINICAL SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD BILLION) 147
TABLE 122 NON-CLINICAL SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD BILLION) 148
TABLE 123 NON-CLINICAL SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD BILLION) 148
8.4.1 SALES & MARKETING SERVICES 149
TABLE 124 SALES & MARKETING SERVICE OUTSOURCING MARKET, BY TYPE, 2018-2020 (USD MILLION) 149
TABLE 125 SALES & MARKETING SERVICE OUTSOURCING MARKET, BY TYPE, 2021-2026 (USD MILLION) 150
TABLE 126 SALES & MARKETING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 150
TABLE 127 SALES & MARKETING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 150
TABLE 128 SALES & MARKETING SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 151
TABLE 129 SALES & MARKETING SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 151
8.4.1.1 Analytics 152
8.4.1.1.1 Use of analytics to improve customer-facing functions and minimize risks have increased the outsourcing of analytical services 152
TABLE 130 ANALYTICS SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 152
TABLE 131 ANALYTICS SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 152
TABLE 132 ANALYTICS SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 153
TABLE 133 ANALYTICS SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 153
8.4.1.2 Marketing 154
8.4.1.2.1 Outsourcing marketing services to third parties helps organizations to focus on their core functionalities 154
TABLE 134 MARKETING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 154
TABLE 135 MARKETING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 154
TABLE 136 MARKETING SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 155
TABLE 137 MARKETING SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 155
8.4.1.3 Research 156
8.4.1.3.1 Increasing focus on outsourcing research activities for strategic decision-making to drive market growth 156
TABLE 138 RESEARCH SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 156
TABLE 139 RESEARCH SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 156
TABLE 140 RESEARCH SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 157
TABLE 141 RESEARCH SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 157
8.4.1.4 Forecasting 158
8.4.1.4.1 Sales, revenue, and demand are the most commonly outsourced forecasting services by the life science industry 158
TABLE 142 FORECASTING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 158
TABLE 143 FORECASTING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 158
TABLE 144 FORECASTING SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 159
TABLE 145 FORECASTING SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 159
8.4.1.5 Performance reporting 160
8.4.1.5.1 Commonly outsourced performance reporting services include brand performance tracking, sales force performance tracking, and sales tracking 160
TABLE 146 PERFORMANCE REPORTING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 160
TABLE 147 PERFORMANCE REPORTING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 160
TABLE 148 PERFORMANCE REPORTING SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 161
TABLE 149 PERFORMANCE REPORTING SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 161
8.4.2 SUPPLY CHAIN MANAGEMENT & LOGISTICS 162
8.4.2.1 Outsourcing helps manage complex supply chain operations with more efficiency and flexibility as compared to in-house units 162
TABLE 150 SCM & LOGISTICS SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 162
TABLE 151 SCM & LOGISTICS SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 162
TABLE 152 SCM & LOGISTICS SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 163
TABLE 153 SCM & LOGISTICS SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 163
8.4.3 OTHER NON-CLINICAL SERVICES 164
TABLE 154 OTHER NON-CLINICAL SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD MILLION) 164
TABLE 155 OTHER NON-CLINICAL SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD MILLION) 164
TABLE 156 NON-CLINICAL SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD MILLION) 165
TABLE 157 OTHER NON-CLINICAL SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD MILLION) 165

9 HEALTCHARE BPO MARKET, BY REGION 166
9.1 SOURCE GEOGRAPHY 167
TABLE 158 HEALTHCARE BPO MARKET, BY SOURCE GEOGRAPHY, 2018-2020 (USD BILLION) 167
TABLE 159 HEALTHCARE BPO MARKET, BY SOURCE GEOGRAPHY, 2021-2026 (USD BILLION) 167
9.1.1 NORTH AMERICA 168
9.1.1.1 The US is the largest source geography for healthcare BPO services in North America 168
FIGURE 25 NORTH AMERICA: HEALTHCARE BPO MARKET SNAPSHOT 169
TABLE 160 NORTH AMERICA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2018-2020 (USD MILLION) 170
TABLE 161 NORTH AMERICA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2021-2026 (USD MILLION) 170
TABLE 162 NORTH AMERICA: PATIENT CARE SERVICES MARKET, BY TYPE, 2018-2020 (USD MILLION) 170
TABLE 163 NORTH AMERICA: PATIENT CARE SERVICES MARKET, BY TYPE, 2021-2026 (USD MILLION) 171
TABLE 164 NORTH AMERICA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2018-2020 (USD MILLION) 171
TABLE 165 NORTH AMERICA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2021-2026 (USD MILLION) 172
TABLE 166 NORTH AMERICA: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE, 2018-2020 (USD MILLION) 172
TABLE 167 NORTH AMERICA: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE, 2021-2026 (USD MILLION) 173
TABLE 168 NORTH AMERICA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2018-2020 (USD MILLION) 173
TABLE 169 NORTH AMERICA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2021-2026 (USD MILLION) 173
TABLE 170 NORTH AMERICA: NON-CLINICAL SERVICES MARKET, BY TYPE, 2018-2020 (USD MILLION) 174
TABLE 171 NORTH AMERICA: NON-CLINICAL SERVICES MARKET, BY TYPE, 2021-2026 (USD MILLION) 174
TABLE 172 NORTH AMERICA: SALES & MARKETING SERVICES MARKET, BY TYPE, 2018-2020 (USD MILLION) 174
TABLE 173 NORTH AMERICA: SALES & MARKETING SERVICES MARKET, BY TYPE, 2021-2026 (USD MILLION) 175
9.1.2 EUROPE 175
9.1.2.1 Need to minimize the incidence of healthcare fraud in Europe to drive the market growth 175
TABLE 174 EUROPE: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2018-2020 (USD MILLION) 176
TABLE 175 EUROPE: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2021-2026 (USD MILLION) 176
TABLE 176 EUROPE: PATIENT CARE SERVICES MARKET, BY TYPE, 2018-2020 (USD MILLION) 176
TABLE 177 EUROPE: PATIENT CARE SERVICES MARKET, BY TYPE, 2021-2026 (USD MILLION) 176
TABLE 178 EUROPE: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2018-2020 (USD MILLION) 177
TABLE 179 EUROPE: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2021-2026 (USD MILLION) 177
TABLE 180 EUROPE: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE, 2018-2020 (USD MILLION) 178
TABLE 181 EUROPE: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE, 2021-2026 (USD MILLION) 178
TABLE 182 EUROPE: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2018-2020 (USD MILLION) 178
TABLE 183 EUROPE: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2021-2026 (USD MILLION) 179
TABLE 184 EUROPE: NON-CLINICAL SERVICES MARKET, BY TYPE, 2018-2020 (USD MILLION) 179
TABLE 185 EUROPE: NON-CLINICAL SERVICES MARKET, BY TYPE, 2021-2026 (USD MILLION) 179
TABLE 186 EUROPE: SALES & MARKETING SERVICES MARKET, BY TYPE, 2018-2020 (USD MILLION) 180
TABLE 187 EUROPE: SALES & MARKETING SERVICES MARKET, BY TYPE, 2021-2026 (USD MILLION) 180
9.1.3 ROW 180
9.1.3.1 Lack of centralized healthcare systems and low healthcare expenditure in certain countries to create market opportunities 180
TABLE 188 ROW: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2018-2020 (USD MILLION) 181
TABLE 189 ROW: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2021-2026 (USD MILLION) 181
TABLE 190 ROW: PATIENT CARE SERVICES MARKET, BY TYPE, 2018-2020 (USD MILLION) 181
TABLE 191 ROW: PATIENT CARE SERVICES MARKET, BY TYPE, 2021-2026 (USD MILLION) 181
TABLE 192 ROW: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2018-2020 (USD MILLION) 182
TABLE 193 ROW: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2021-2026 (USD MILLION) 182
TABLE 194 ROW: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE, 2018-2020 (USD MILLION) 183
TABLE 195 ROW: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE, 2021-2026 (USD MILLION) 183
TABLE 196 ROW: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2018-2020 (USD MILLION) 183
TABLE 197 ROW: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2021-2026 (USD MILLION) 184
TABLE 198 ROW: NON-CLINICAL SERVICES MARKET, BY TYPE, 2018-2020 (USD MILLION) 184
TABLE 199 ROW: NON-CLINICAL SERVICES MARKET, BY TYPE, 2021-2026 (USD MILLION) 184
TABLE 200 ROW: SALES & MARKETING SERVICES MARKET, BY TYPE, 2018-2020 (USD MILLION) 185
TABLE 201 ROW: SALES & MARKETING SERVICES MARKET, BY TYPE, 2021-2026 (USD MILLION) 185
9.2 DESTINATION GEOGRAPHY 185
TABLE 202 HEALTHCARE BPO MARKET, BY DESTINATION GEOGRAPHY, 2018-2020 (USD BILLION) 186
TABLE 203 HEALTHCARE BPO MARKET, BY DESTINATION GEOGRAPHY, 2021-2026 (USD BILLION) 186
9.2.1 INDIA 187
9.2.1.1 India to soon become the destination of choice for outsourcing healthcare services 187
FIGURE 26 INDIA: HEALTHCARE BPO MARKET SNAPSHOT 188
TABLE 204 INDIA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2018-2020 (USD MILLION) 189
TABLE 205 INDIA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2021-2026 (USD MILLION) 189
TABLE 206 INDIA: PATIENT CARE SERVICES MARKET, BY TYPE, 2018-2020 (USD MILLION) 189
TABLE 207 INDIA: PATIENT CARE SERVICES MARKET, BY TYPE, 2021-2026 (USD MILLION) 189
TABLE 208 INDIA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2018-2020 (USD MILLION) 190
TABLE 209 INDIA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2021-2026 (USD MILLION) 190
TABLE 210 INDIA: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE, 2018-2020 (USD MILLION) 191
TABLE 211 INDIA: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE, 2021-2026 (USD MILLION) 191
TABLE 212 INDIA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2018-2020 (USD MILLION) 191
TABLE 213 INDIA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2021-2026 (USD MILLION) 192
TABLE 214 INDIA: NON-CLINICAL SERVICES MARKET, BY TYPE, 2018-2020 (USD MILLION) 192
TABLE 215 INDIA: NON-CLINICAL SERVICES MARKET, BY TYPE, 2021-2026 (USD MILLION) 192
TABLE 216 INDIA: SALES & MARKETING SERVICES MARKET, BY TYPE, 2018-2020 (USD MILLION) 193
TABLE 217 INDIA: SALES & MARKETING SERVICES MARKET, BY TYPE, 2021-2026 (USD MILLION) 193
9.2.2 US 193
9.2.2.1 Adoption of computer-assisted RCM coding systems is increasing in the country 193
TABLE 218 US: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2018-2020 (USD MILLION) 194
TABLE 219 US: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2021-2026 (USD MILLION) 194
TABLE 220 US: PATIENT CARE SERVICES MARKET, BY TYPE, 2018-2020 (USD MILLION) 194
TABLE 221 US: PATIENT CARE SERVICES MARKET, BY TYPE, 2021-2026 (USD MILLION) 195
TABLE 222 US: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2018-2020 (USD MILLION) 195
TABLE 223 US: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2021-2026 (USD MILLION) 195
TABLE 224 US: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE, 2018-2020 (USD MILLION) 196
TABLE 225 US: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE, 2021-2026 (USD MILLION) 196
TABLE 226 US: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2018-2020 (USD MILLION) 196
TABLE 227 US: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2021-2026 (USD MILLION) 197
TABLE 228 US: NON-CLINICAL SERVICES MARKET, BY TYPE, 2018-2020 (USD MILLION) 197
TABLE 229 US: NON-CLINICAL SERVICES MARKET, BY TYPE, 2021-2026 (USD MILLION) 197
TABLE 230 US: SALES & MARKETING SERVICES MARKET, BY TYPE, 2018-2020 (USD MILLION) 197
TABLE 231 US: SALES & MARKETING SERVICES MARKET, BY TYPE, 2021-2026 (USD MILLION) 198