IDC Financial Insights Opinion

In This Study

Situation Overview

The Customer Is Becoming Multichannel

Financial Services in the Context of Life

Bank Relationships as Part of Integrated Digital identities

eCommerce Explosion in AP

Increase in the Quantum of Bank-Customer Interactions

The Approach

Future Outlook

Regulatory Scrutiny

Multitude of Vendors Will Be the Norm

Multiple Threat Feeds and Information Feeds Will Be the Norm

UBA Will Mature in Time

Lack of Skills Will Persist

Essential Guidance

Actions to Consider

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