1 INTRODUCTION 16
1.1 OBJECTIVES OF THE STUDY 16
1.2 MARKET DEFINITION 16
1.3 MARKET SCOPE 17
1.3.1 MARKET SEGMENTATION 17
1.3.2 YEARS CONSIDERED FOR THE STUDY 17
1.4 CURRENCY 18
1.5 STAKEHOLDERS 18

2 RESEARCH METHODOLOGY 19
2.1 RESEARCH DATA 19
2.1.1 SECONDARY DATA 20
2.1.1.1 Key data from secondary sources 20
2.1.2 PRIMARY DATA 21
2.1.2.1 Key data from primary sources 21
2.1.2.2 Key industry insights 22
2.1.2.3 Breakdown of primaries 22
2.2 MARKET SIZE ESTIMATION 23
2.2.1 BOTTOM-UP APPROACH 23
2.2.2 TOP-DOWN APPROACH 24
2.3 DATA TRIANGULATION 25
2.4 RESEARCH ASSUMPTIONS 26
2.5 LIMITATIONS 26

3 EXECUTIVE SUMMARY 27

4 PREMIUM INSIGHTS 32
4.1 ATTRACTIVE OPPORTUNITIES IN THE ENTERPRISE COLLABORATION MARKET 32
4.2 NORTH AMERICA: ENTERPRISE COLLABORATION MARKET, BY COMPONENT 32
4.3 EUROPE: ENTERPRISE COLLABORATION MARKET, BY DEPLOYMENT TYPE 33
4.4 MIDDLE EAST & AFRICA: ENTERPRISE COLLABORATION MARKET,
BY ORGANIZATION SIZE 33
4.5 ASIA PACIFIC: ENTERPRISE COLLABORATION MARKET, BY VERTICAL 34
4.6 ENTERPRISE COLLABORATION MARKET, BY VERTICAL & REGION 35

5 MARKET OVERVIEW 36
5.1 INTRODUCTION 36
5.2 MARKET DYNAMICS 36
5.2.1 DRIVERS 37
5.2.1.1 Widespread use of social networking websites 37
5.2.1.2 Increasing use of mobile devices for collaboration 37
5.2.2 RESTRAINTS 37
5.2.2.1 High cost of implementation 37
5.2.2.2 Difficulty in countering ediscovery and legal risks 38
5.2.3 OPPORTUNITIES 38
5.2.3.1 Increasing demand for artificial intelligence 38
5.2.3.2 Emerging potential markets 38
5.2.4 CHALLENGES 39
5.2.4.1 Difficulties in aligning team collaboration software with business goals 39
5.2.4.2 Security concerns 39
5.3 INDUSTRY TRENDS 39
5.3.1 INTRODUCTION 39
5.3.2 EVOLUTION 40
5.3.3 VALUE CHAIN ANALYSIS 41
5.3.4 ARCHITECTURE 42
5.3.5 ECOSYSTEM 43
5.3.6 CASE STUDIES 44
5.3.6.1 Case study 1: Rapid7 centralized its communications with the help of Slack Notification 44
5.3.6.2 Case study 2: Commonwealth Bank empowers employees to share their suggestions using the IBM Connections Cloud solution 44

6 ENTERPRISE COLLABORATION MARKET, BY COMPONENT 45
6.1 INTRODUCTION 46
6.2 SOLUTIONS 47
6.2.1 FILE SHARING & SYNCHRONIZATION 48
6.2.2 PORTALS & INTRANET PLATFORM 49
6.2.3 UNIFIED MESSAGING 49
6.2.4 ENTERPRISE VIDEO 50
6.2.5 PROJECT MANAGEMENT & ANALYTICS 51
6.2.6 ENTERPRISE SOCIAL NETWORK 51
6.3 SERVICES 52
6.3.1 IT CONSULTING 52
6.3.2 INTEGRATION AND IMPLEMENTATION 53
6.3.3 TRAINING AND DEVELOPMENT 53

7 ENTERPRISE COLLABORATION MARKET, BY DEPLOYMENT TYPE 54
7.1 INTRODUCTION 55
7.2 CLOUD 56
7.3 ON-PREMISES 57

8 ENTERPRISE COLLABORATION MARKET, BY ORGANIZATION SIZE 58
8.1 INTRODUCTION 59
8.2 SMALL & MEDIUM ENTERPRISES 60
8.3 LARGE ENTERPRISES 61

9 ENTERPRISE COLLABORATION MARKET, BY VERTICAL 62
9.1 INTRODUCTION 63
9.2 IT & TELECOMMUNICATION 64
9.3 BFSI 65
9.4 PUBLIC SECTOR 66
9.5 POWER & UTILITIES 68
9.6 EDUCATION 69
9.7 HEALTHCARE 70
9.8 RETAIL & CONSUMER GOODS 71
9.9 TRAVEL & HOSPITALITY 72
9.10 TRANSPORTATION & LOGISTICS 73
9.11 OTHERS 74

10 GEOGRAPHIC ANALYSIS 76
10.1 INTRODUCTION 77
10.2 NORTH AMERICA 78
10.2.1 US 82
10.2.2 CANADA 82
10.3 EUROPE 83
10.3.1 UK 85
10.3.2 GERMANY 85
10.3.3 REST OF EUROPE 85
10.4 ASIA PACIFIC 86
10.4.1 AUSTRALIA & NEW ZEALAND 90
10.4.2 SINGAPORE 90
10.4.3 REST OF ASIA PACIFIC 90
10.5 MIDDLE EAST & AFRICA 91
10.5.1 MIDDLE EAST 93
10.5.2 AFRICA 93
10.6 LATIN AMERICA 94
10.6.1 MEXICO 96
10.6.2 BRAZIL 96
10.6.3 REST OF LATIN AMERICA 97

11 COMPETITIVE LANDSCAPE 98
11.1 OVERVIEW 98
11.2 COMPETITIVE SITUATION AND TRENDS 99
11.2.1 NEW PRODUCT LAUNCHES & PRODUCT ENHANCEMENTS 100
11.2.2 AGREEMENTS, COLLABORATIONS, AND PARTNERSHIPS 101
11.2.3 ACQUISITIONS 101
11.2.4 EXPANSIONS 103
11.3 MARKET RANKING OF KEY PLAYERS 103

12 COMPANY PROFILES 104
(Business Overview, Products, Solutions & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
12.1 ADOBE SYSTEMS 104
12.2 ATLASSIAN 106
12.3 CISCO SYSTEMS 110
12.4 FACEBOOK 112
12.5 GOOGLE 116
12.6 IBM 118
12.7 IGLOO SOFTWARE 122
12.8 JIVE SOFTWARE 124
12.9 MICROSOFT 128
12.10 MITEL NETWORKS 133
12.11 SALESFORCE.COM 136
12.12 SAP 139
12.13 SLACK TECHNOLOGIES 141
12.14 TIBCO SOFTWARE 143
12.15 VMWARE 144
*Details on Business Overview, Products, Solutions & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

12.16 KEY INNOVATORS 148
12.16.1 BYNDER 148
12.16.2 SOCIALTEXT 148
12.16.3 AXERO SOLUTIONS 149
12.16.4 KALTURA 149
12.16.5 ZOHO CORPORATION 150
12.16.6 HIGHFIVE 150
12.16.7 SYNACOR 150
12.16.8 SITRION 151
12.16.9 HIGHQ SOLUTIONS 151
12.16.10 JOSTLE CORPORATION 151

13 APPENDIX 152
13.1 INDUSTRY EXCERPTS 152
13.2 DISCUSSION GUIDE 153
13.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 157
13.4 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 159
13.5 AVAILABLE CUSTOMIZATIONS 160
13.6 RELATED REPORTS 160
13.7 AUTHOR DETAILS 161

LIST OF TABLES
TABLE 1 ENTERPRISE COLLABORATION MARKET SIZE, BY COMPONENT, 2016–2023 (USD MILLION) 46
TABLE 2 COMPONENT: ENTERPRISE COLLABORATION MARKET SIZE, BY SOLUTION, 2016–2023 (USD MILLION) 47
TABLE 3 SOLUTIONS: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 48
TABLE 4 FILE SHARING & SYNCHRONIZATION: ENTERPRISE COLLABORATION SOLUTIONS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 48
TABLE 5 PORTALS & INTRANET PLATFORM: ENTERPRISE COLLABORATION SOLUTIONS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 49
TABLE 6 UNIFIED MESSAGING: ENTERPRISE COLLABORATION SOLUTIONS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 50
TABLE 7 ENTERPRISE VIDEO: ENTERPRISE COLLABORATION SOLUTIONS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 50
TABLE 8 PROJECT MANAGEMENT & ANALYTICS: ENTERPRISE COLLABORATION SOLUTIONS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 51
TABLE 9 ENTERPRISE SOCIAL NETWORK: ENTERPRISE COLLABORATION SOLUTIONS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 51
TABLE 10 SERVICES: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 52
TABLE 11 ENTERPRISE COLLABORATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016-2023 (USD BILLION) 55
TABLE 12 CLOUD: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2016–2023 (USD BILLION) 56
TABLE 13 ON-PREMISES: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2016–2023 (USD BILLION) 57
TABLE 14 ENTERPRISE COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016-2023 (USD BILLION) 59
TABLE 15 SMALL & MEDIUM ENTERPRISES: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2016-2023 (USD BILLION) 60
TABLE 16 LARGE ENTERPRISES: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2016-2023 (USD BILLION) 61
TABLE 17 ENTERPRISE COLLABORATION MARKET SIZE, BY VERTICAL, 2016–2023 (USD BILLION) 64
TABLE 18 IT & TELECOMMUNICATION: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 65
TABLE 19 IT & TELECOMMUNICATION: ENTERPRISE COLLABORATION MARKET, BY COMPONENT, 2016–2023 (USD MILLION) 65
TABLE 20 BFSI: ENTERPRISE COLLABORATION MARKET, BY REGION, 2016–2023 (USD MILLION) 66
TABLE 21 BFSI: ENTERPRISE COLLABORATION MARKET, BY COMPONENT, 2016–2023 (USD MILLION) 66
TABLE 22 PUBLIC SECTOR: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 67
TABLE 23 PUBLIC SECTOR: ENTERPRISE COLLABORATION MARKET, BY COMPONENT, 2016–2023 (USD MILLION) 67
TABLE 24 POWER & UTILITIES: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 68
TABLE 25 POWER & UTILITIES: ENTERPRISE COLLABORATION MARKET, BY COMPONENT, 2016–2023 (USD MILLION) 68
TABLE 26 EDUCATION: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 69
TABLE 27 EDUCATION: ENTERPRISE COLLABORATION MARKET, BY COMPONENT, 2016–2023 (USD MILLION) 69
TABLE 28 HEALTHCARE: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 70
TABLE 29 HEALTHCARE: ENTERPRISE COLLABORATION MARKET, BY COMPONENT, 2016–2023 (USD MILLION) 70
TABLE 30 RETAIL & CONSUMER GOODS: ENTERPRISE COLLABORATION MARKET, BY REGION, 2016–2023 (USD MILLION) 71
TABLE 31 RETAIL & CONSUMER GOODS: ENTERPRISE COLLABORATION MARKET, BY COMPONENT, 2016–2023 (USD MILLION) 71
TABLE 32 TRAVEL & HOSPITALITY: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 72
TABLE 33 TRAVEL & HOSPITALITY: ENTERPRISE COLLABORATION MARKET, BY COMPONENT, 2016–2023 (USD MILLION) 72
TABLE 34 TRANSPORTATION & LOGISTICS: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 73
TABLE 35 TRANSPORTATION & LOGISTICS: ENTERPRISE COLLABORATION MARKET, BY COMPONENT, 2016–2023 (USD MILLION) 74
TABLE 36 OTHERS: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 75
TABLE 37 OTHERS: ENTERPRISE COLLABORATION MARKET, BY COMPONENT, 2016–2023 (USD MILLION) 75
TABLE 38 ENTERPRISE COLLABORATION MARKET, BY REGION, 2016–2023 (USD MILLION) 77
TABLE 39 NORTH AMERICA ENTERPRISE COLLABORATION MARKET, BY COMPONENT, 2016–2023 (USD MILLION) 80
TABLE 40 NORTH AMERICA ENTERPRISE COLLABORATION MARKET, BY SOLUTION, 2016–2023 (USD MILLION) 80
TABLE 41 NORTH AMERICA ENTERPRISE COLLABORATION MARKET, BY ORGANIZATION SIZE, 2016–2023 (USD MILLION) 80
TABLE 42 NORTH AMERICA ENTERPRISE COLLABORATION MARKET, BY DEPLOYMENT TYPE, 2016–2023 (USD MILLION) 81
TABLE 43 NORTH AMERICA ENTERPRISE COLLABORATION MARKET, BY VERTICAL, 2016–2023 (USD MILLION) 81
TABLE 44 NORTH AMERICA ENTERPRISE COLLABORATION MARKET, BY COUNTRY, 2016–2023 (USD MILLION) 82
TABLE 45 EUROPE ENTERPRISE COLLABORATION MARKET, BY COMPONENT, 2016–2023 (USD MILLION) 83
TABLE 46 EUROPE ENTERPRISE COLLABORATION MARKET, BY SOLUTION, 2016–2023 (USD MILLION) 83
TABLE 47 EUROPE ENTERPRISE COLLABORATION MARKET, BY ORGANIZATION SIZE, 2016–2023 (USD MILLION) 84
TABLE 48 EUROPE ENTERPRISE COLLABORATION MARKET, BY DEPLOYMENT TYPE, 2016–2023 (USD MILLION) 84
TABLE 49 EUROPE ENTERPRISE COLLABORATION MARKET, BY VERTICAL, 2016–2023 (USD MILLION) 85
TABLE 50 EUROPE ENTERPRISE COLLABORATION MARKET, BY COUNTRY, 2016–2023 (USD MILLION) 86
TABLE 51 ASIA PACIFIC ENTERPRISE COLLABORATION MARKET, BY COMPONENT, 2016–2023 (USD MILLION) 88
TABLE 52 ASIA PACIFIC ENTERPRISE COLLABORATION MARKET, BY SOLUTION, 2016–2023 (USD MILLION) 88
TABLE 53 ASIA PACIFIC ENTERPRISE COLLABORATION MARKET, BY ORGANIZATION SIZE, 2016–2023 (USD MILLION) 88
TABLE 54 ASIA PACIFIC ENTERPRISE COLLABORATION MARKET, BY DEPLOYMENT TYPE, 2016–2023 (USD MILLION) 89
TABLE 55 ASIA PACIFIC ENTERPRISE COLLABORATION MARKET, BY VERTICAL, 2016–2023 (USD MILLION) 89
TABLE 56 ASIA PACIFIC ENTERPRISE COLLABORATION MARKET, BY COUNTRY, 2016–2023 (USD MILLION) 90
TABLE 57 MIDDLE EAST & AFRICA ENTERPRISE COLLABORATION MARKET, BY COMPONENT, 2016–2023 (USD MILLION) 91
TABLE 58 MIDDLE EAST & AFRICA ENTERPRISE COLLABORATION MARKET, BY SOLUTION, 2016–2023 (USD MILLION) 91
TABLE 59 MIDDLE EAST & AFRICA ENTERPRISE COLLABORATION MARKET, BY ORGANIZATION SIZE, 2016–2023 (USD MILLION) 92
TABLE 60 MIDDLE EAST & AFRICA ENTERPRISE COLLABORATION MARKET, BY DEPLOYMENT TYPE, 2016–2023 (USD MILLION) 92
TABLE 61 MIDDLE EAST & AFRICA ENTERPRISE COLLABORATION MARKET, BY VERTICAL, 2016–2023 (USD MILLION) 93
TABLE 62 MIDDLE EAST & AFRICA ENTERPRISE COLLABORATION MARKET, BY COUNTRY, 2016–2023 (USD MILLION) 94
TABLE 63 LATIN AMERICA ENTERPRISE COLLABORATION MARKET, BY COMPONENT, 2016–2023 (USD MILLION) 94
TABLE 64 LATIN AMERICA ENTERPRISE COLLABORATION MARKET, BY SOLUTION, 2016–2023 (USD MILLION) 95
TABLE 65 LATIN AMERICA ENTERPRISE COLLABORATION MARKET, BY ORGANIZATION SIZE, 2016–2023 (USD MILLION) 95
TABLE 66 LATIN AMERICA ENTERPRISE COLLABORATION MARKET, BY DEPLOYMENT TYPE, 2016–2023 (USD MILLION) 95
TABLE 67 LATIN AMERICA ENTERPRISE COLLABORATION MARKET, BY VERTICAL, 2016–2023 (USD MILLION) 96
TABLE 68 LATIN AMERICA ENTERPRISE COLLABORATION MARKET, BY COUNTRY, 2016–2023 (USD MILLION) 97
TABLE 69 MARKET EVALUATION FRAMEWORK 99
TABLE 70 NEW PRODUCT LAUNCHES & PRODUCT ENHANCEMENTS, OCTOBER 2017–MARCH 2018 100
TABLE 71 AGREEMENTS, COLLABORATIONS, AND PARTNERSHIPS, DECEMBER 2017–MARCH 2018 101
TABLE 72 ACQUISITIONS, MAY 2016–NOVEMBER 2017 102
TABLE 73 EXPANSIONS, MARCH 2016–MARCH 2018 103
TABLE 74 MARKET RANKING OF KEY PLAYERS IN THE ENTERPRISE COLLABORATION MARKET, 2017 103

LIST OF FIGURES
FIGURE 1 ENTERPRISE COLLABORATION MARKET: RESEARCH METHODOLOGY 19
FIGURE 2 BREAKDOWN OF EXPERT INTERVIEWS: BY COMPANY TYPE, DESIGNATION & REGION 22
FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 23
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 24
FIGURE 5 DATA TRIANGULATION 25
FIGURE 6 ASSUMPTIONS 26
FIGURE 7 ENTERPRISE COLLABORATION MARKET, BY COMPONENT, 2018 & 2023 (USD BILLION) 27
FIGURE 8 ENTERPRISE COLLABORATION MARKET, BY DEPLOYMENT TYPE, 2018 & 2023 (USD BILLION) 28
FIGURE 9 ENTERPRISE COLLABORATION MARKET, BY ORGANIZATION SIZE, 2018 & 2023 (USD BILLION) 29
FIGURE 10 ENTERPRISE COLLABORATION MARKET, BY VERTICAL, 2018 29
FIGURE 11 ENTERPRISE COLLABORATION MARKET, BY REGION, 2018 & 2023 (USD BILLION) 30
FIGURE 12 ENTERPRISE COLLABORATION MARKET IN ASIA PACIFIC EXPECTED TO GROW AT THE HIGHEST CAGR DURING FORECAST PERIOD 31
FIGURE 13 WIDESPREAD USE OF SOCIAL NETWORKING WEBSITES IS DRIVING THE ENTERPRISE COLLABORATION MARKET 32
FIGURE 14 SERVICES SEGMENT PROJECTED TO GROW AT A HIGHER CAGR THAN SOLUTIONS SEGMENT DURING FORECAST PERIOD 32
FIGURE 15 CLOUD ENTERPRISES SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR AS COMPARED TO ON-PREMISES SEGMENT FROM 2018 TO 2023 33
FIGURE 16 SMALL & MEDIUM ENTERPRISES SEGMENT EXPECTED TO GROW AT A HIGHER CAGR AS COMPARED TO LARGE ENTERPRISES SEGMENT FROM 2018 TO 2023 33
FIGURE 17 IT & TELECOMMUNICATION SEGMENT PROJECTED TO LEAD THE MARKET TILL 2023 34
FIGURE 18 NORTH AMERICA ESTIMATED TO LEAD ENTERPRISE COLLABORATION MARKET IN 2018 35
FIGURE 19 ENTERPRISE COLLABORATION MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 36
FIGURE 20 EVOLUTION OF THE ENTERPRISE COLLABORATION MARKET 40
FIGURE 21 ENTERPRISE COLLABORATION MARKET: VALUE CHAIN ANALYSIS 41
FIGURE 22 ENTERPRISE COLLABORATION ARCHITECTURE 42
FIGURE 23 ENTERPRISE COLLABORATION ECOSYSTEM 43
FIGURE 24 SERVICES SEGMENT IS EXPECTED TO GROW AT A HIGHER AS COMPARED TO SOLUTIONS SEGMENT CAGR DURING THE FORECAST PERIOD 46
FIGURE 25 PROJECT MANAGEMENT & ANALYTICS SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 47
FIGURE 26 CLOUD SEGMENT ESTIMATED TO LEAD ENTERPRISE COLLABORATION MARKET IN 2018 55
FIGURE 27 LARGE ENTERPRISES SEGMENT ESTIMATED TO LEAD ENTERPRISE COLLABORATION MARKET IN 2018 59
FIGURE 28 IT & TELECOMMUNICATION SEGMENT IS ESTIMATED TO LEAD THE MARKET IN 2018 63
FIGURE 29 NORTH AMERICA IS ESTIMATED TO BE THE LARGEST ENTERPRISE COLLABORATION MARKET IN 2018 77
FIGURE 30 ENTERPRISE COLLABORATION MARKET IN ASIA PACIFIC IS PROJECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 78
FIGURE 31 NORTH AMERICA: ENTERPRISE COLLABORATION MARKET SNAPSHOT 79
FIGURE 32 ASIA PACIFIC: ENTERPRISE COLLABORATION MARKET SNAPSHOT 87
FIGURE 33 COMPANIES ADOPTED AGREEMENTS, COLLABORATIONS, AND PARTNERSHIPS AS KEY GROWTH STRATEGIES BETWEEN JANUARY 2015 AND MARCH 2018 98
FIGURE 34 ADOBE SYSTEMS: COMPANY SNAPSHOT 104
FIGURE 35 ATLASSIAN: COMPANY SNAPSHOT 106
FIGURE 36 ATLASSIAN: SWOT ANALYSIS 108
FIGURE 37 CISCO SYSTEMS: COMPANY SNAPSHOT 110
FIGURE 38 FACEBOOK: COMPANY SNAPSHOT 112
FIGURE 39 FACEBOOK: SWOT ANALYSIS 114
FIGURE 40 GOOGLE: COMPANY SNAPSHOT 116
FIGURE 41 IBM: COMPANY SNAPSHOT 118
FIGURE 42 IBM: SWOT ANALYSIS 121
FIGURE 43 JIVE SOFTWARE: COMPANY SNAPSHOT 124
FIGURE 44 MICROSOFT: COMPANY SNAPSHOT 128
FIGURE 45 MICROSOFT: SWOT ANALYSIS 131
FIGURE 46 MITEL NETWORKS: COMPANY SNAPSHOT 133
FIGURE 47 SALESFORCE.COM: COMPANY SNAPSHOT 136
FIGURE 48 SALESFORCE.COM: SWOT ANALYSIS 138
FIGURE 49 SAP: COMPANY SNAPSHOT 139
FIGURE 50 VMWARE: COMPANY SNAPSHOT 144
FIGURE 51 VMWARE: SWOT ANALYSIS 146