1 INTRODUCTION 18
1.1 OBJECTIVES OF THE STUDY 18
1.2 MARKET DEFINITION 18
1.2.1 INCLUSIONS AND EXCLUSIONS 19
1.3 MARKET SCOPE 20
1.3.1 MARKET SEGMENTATION 20
1.3.2 YEARS CONSIDERED FOR THE STUDY 21
1.4 CURRENCY CONSIDERED 21
1.5 STAKEHOLDERS 22
1.6 SUMMARY OF CHANGES 22

2 RESEARCH METHODOLOGY 25
2.1 RESEARCH DATA 25
2.1.1 SECONDARY DATA 26
2.1.2 PRIMARY DATA 26
2.1.2.1 Breakup of primary profiles 27
2.1.2.2 Key industry insights 27
2.2 MARKET BREAKUP AND DATA TRIANGULATION 28
2.3 MARKET SIZE ESTIMATION 28
2.3.1 TOP-DOWN APPROACH 29
2.3.2 BOTTOM-UP APPROACH 29
2.4 MARKET FORECAST 31
2.5 ASSUMPTIONS FOR THE STUDY 32
2.6 LIMITATIONS 32

3 EXECUTIVE SUMMARY 33

4 PREMIUM INSIGHTS 36
4.1 ATTRACTIVE OPPORTUNITIES IN THE WORKFORCE MANAGEMENT MARKET 36
4.2 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET,
BY COMPONENT AND COUNTRY, 2020 36
4.3 WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2025 37
4.4 WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT SIZE, 2020–2025 37

5 MARKET OVERVIEW 38
5.1 INTRODUCTION 38
5.2 MARKET DYNAMICS 38
5.2.1 DRIVERS 39
5.2.1.1 Growing demand for workforce optimization and mobile applications 39
5.2.1.2 Increasing adoption of cloud-based workforce management solutions 39
5.2.2 RESTRAINTS 40
5.2.2.1 Privacy and security concerns related to workforce data deployed on the cloud 40
5.2.3 OPPORTUNITIES 40
5.2.3.1 Increasing need to make informed decisions among enterprises 40
5.2.3.2 Rising adoption of workforce management solutions by SMEs 41
5.2.4 CHALLENGES 41
5.2.4.1 Implementation of effective mobile workforce 41
5.2.4.2 Unstructured data format owing to the integration of advanced technologies 41
5.3 USE CASES 42
5.3.1 USE CASE 1: REPLICON 42
5.3.2 USE CASE 2: MARK INFORMATION 42
5.3.3 USE CASE 3: KRONOS 43
5.4 NEXT GENERATION INDUSTRY TRENDS 44
5.4.1 ARTIFICIAL INTELLIGENCE AND PREDICTIVE ANALYTICS 44
5.4.2 CLOUD AND MOBILITY 44
5.4.3 AUTOMATION 44
5.5 VALUE CHAIN ANALYSIS 44
5.6 TECHNOLOGY ANALYSIS 46

6 WORKFORCE MANAGEMENT MARKET, IMPACT OF THE COVID-19 49

7 WORKFORCE MANAGEMENT MARKET, BY COMPONENT 50
7.1 INTRODUCTION 51
7.1.1 COMPONENT: WORKFORCE MANAGEMENT MARKET DRIVERS 51
7.2 SOLUTIONS 52
7.3 SERVICES 53

8 WORKFORCE MANAGEMENT MARKET, BY SOLUTION 54
8.1 INTRODUCTION 55
8.1.1 SOLUTIONS: WORKFORCE MANAGEMENT MARKET DRIVERS 55
8.2 TIME AND ATTENDANCE MANAGEMENT 56
8.3 LEAVE AND ABSENCE MANAGEMENT 57
8.4 WORKFORCE SCHEDULING 58
8.5 WORKFORCE ANALYTICS 59
8.6 OTHERS 60

9 WORKFORCE MANAGEMENT MARKET, BY SERVICE 61
9.1 INTRODUCTION 62
9.1.1 SERVICES: WORKFORCE MANAGEMENT MARKET DRIVERS 62
9.2 CONSULTING 63
9.3 IMPLEMENTATION 64
9.4 TRAINING, SUPPORT AND MAINTENANCE 65

10 WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT TYPE 66
10.1 INTRODUCTION 67
10.1.1 DEPLOYMENT TYPE: WORKFORCE MANAGEMENT MARKET DRIVERS 67
10.2 ON-PREMISES 68
10.3 CLOUD 69

11 WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE 70
11.1 INTRODUCTION 71
11.1.1 ORGANIZATION SIZE: WORKFORCE MANAGEMENT MARKET DRIVERS 71
11.2 LARGE ENTERPRISES 72
11.3 SMALL AND MEDIUM-SIZED ENTERPRISES 73

12 WORKFORCE MANAGEMENT MARKET, BY VERTICAL 74
12.1 INTRODUCTION 75
12.1.1 VERTICALS: WORKFORCE MANAGEMENT MARKET DRIVERS 75
12.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 76
12.3 TELECOM 77
12.4 GOVERNMENT 78
12.5 CONSUMER GOODS AND RETAIL 79
12.6 MANUFACTURING 80
12.7 ENERGY AND UTILITIES 80
12.8 TRANSPORTATION AND LOGISTICS 81
12.9 HEALTHCARE AND LIFE SCIENCES 82
12.10 INFORMATION TECHNOLOGY ENABLED SERVICES 83
12.11 OTHER VERTICALS 84

13 WORKFORCE MANAGEMENT MARKET, BY REGION 85
13.1 INTRODUCTION 86
13.2 NORTH AMERICA 87
13.2.1 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET DRIVERS 87
13.2.2 UNITED STATES 96
13.2.3 CANADA 99
13.3 EUROPE 101
13.3.1 EUROPE: WORKFORCE MANAGEMENT MARKET DRIVERS 101
13.3.2 UNITED KINGDOM 106
13.3.3 REST OF EUROPE 107
13.4 ASIA PACIFIC 108
13.4.1 ASIA PACIFIC: WORKFORCE MANAGEMENT MARKET DRIVERS 108
13.4.2 CHINA 113
13.4.3 REST OF ASIA PACIFIC 113
13.5 MIDDLE EAST AND AFRICA 113
13.5.1 MIDDLE EAST AND AFRICA: WORKFORCE MANAGEMENT MARKET DRIVERS 114
13.5.2 KINGDOM OF SAUDI ARABIA 117
13.5.3 REST OF MIDDLE EAST AND AFRICA 117
13.6 LATIN AMERICA 117
13.6.1 LATIN AMERICA: WORKFORCE MANAGEMENT MARKET DRIVERS 118
13.6.2 BRAZIL 121
13.6.3 REST OF LATIN AMERICA 121

14 COMPETITIVE LANDSCAPE 122
14.1 INTRODUCTION 122
14.1.1 NEW PRODUCT LAUNCHES/PRODUCT ENHANCEMENTS 123
14.1.2 PARTNERSHIPS AND COLLABORATIONS 123
14.1.3 MERGERS AND ACQUISITIONS 124
14.2 COMPETITIVE LEADERSHIP MAPPING 124
14.2.1 VISIONARY LEADERS 124
14.2.2 INNOVATORS 124
14.2.3 DYNAMIC DIFFERENTIATORS 124
14.2.4 EMERGING COMPANIES 125

15 COMPANY PROFILES 126
15.1 INTRODUCTION 126
15.2 ORACLE 127
(Business Overview, Products Offered, Recent Developments, and SWOT Analysis)*
15.3 KRONOS 131
15.4 ADP 134
15.5 SAP 138
15.6 ULTIMATE SOFTWARE 142
15.7 VERINT 145
15.8 WORKDAY 148
15.9 REFLEXIS SYSTEMS 151
15.10 WORKFORCE SOFTWARE 153
15.11 IBM 154
15.12 CERIDIAN 156
15.13 SUMTOTAL 156
15.14 META4 157
15.15 ATOSS 157
15.16 NICE 158
15.17 INFOR 158
15.18 RAMCO SYSTEMS 159
15.19 REPLICON 159
15.20 TIMECLOCK PLUS 160
15.21 MARK INFORMATION 160
*Details on Business Overview, Products Offered, Recent Developments, and SWOT Analysis might not be captured in case of unlisted companies.
15.22 RIGHT-TO-WIN 161

16 APPENDIX 162
16.1 DISCUSSION GUIDE 162
16.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 166
16.3 AVAILABLE CUSTOMIZATIONS 168
16.4 RELATED REPORTS 168
16.5 AUTHOR DETAILS 169

LIST OF TABLES
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2016–2019 21
TABLE 2 FACTOR ANALYSIS 31
TABLE 3 GLOBAL WORKFORCE MANAGEMENT MARKET SIZE, 2018–2025 (USD MILLION) 34
TABLE 4 WORKFORCE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 51
TABLE 5 SOLUTIONS: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 52
TABLE 6 SERVICES: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 53
TABLE 7 WORKFORCE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018–2025 (USD MILLION) 56
TABLE 8 TIME AND ATTENDANCE MANAGEMENT: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 57
TABLE 9 LEAVE AND ABSENCE MANAGEMENT: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 57
TABLE 10 WORKFORCE SCHEDULING: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 58
TABLE 11 WORKFORCE ANALYTICS: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 59
TABLE 12 OTHERS: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 60
TABLE 13 WORKFORCE MANAGEMENT MARKET SIZE, BY SERVICE, 2018–2025 (USD MILLION) 62
TABLE 14 CONSULTING: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 63
TABLE 15 IMPLEMENTATION: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 64
TABLE 16 TRAINING, SUPPORT AND MAINTENANCE: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 65
TABLE 17 WORKFORCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 67
TABLE 18 ON-PREMISES: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 68
TABLE 19 CLOUD: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 69
TABLE 20 WORKFORCE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 71
TABLE 21 LARGE ENTERPRISES: WORKFORCE MANAGEMENT SIZE, BY REGION, 2018–2025 (USD MILLION) 72
TABLE 22 SMALL AND MEDIUM-SIZED ENTERPRISES: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 73
TABLE 23 WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION) 76
TABLE 24 BANKING, FINANCIAL SERVICES, AND INSURANCE: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 77
TABLE 25 TELECOM: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 77
TABLE 26 GOVERNMENT: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 78
TABLE 27 CONSUMER GOODS AND RETAIL: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 79
TABLE 28 MANUFACTURING: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 80
TABLE 29 ENERGY AND UTILITIES: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 81
TABLE 30 TRANSPORTATION AND LOGISTICS: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 81
TABLE 31 HEALTHCARE AND LIFE SCIENCES: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 82
TABLE 32 INFORMATION TECHNOLOGY ENABLED SERVICES: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 83
TABLE 33 OTHER VERTICALS: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 84
TABLE 34 WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 86
TABLE 35 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 88
TABLE 36 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018–2025 (USD MILLION) 89
TABLE 37 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET SIZE, BY SERVICE, 2018–2025 (USD MILLION) 89
TABLE 38 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 90
TABLE 39 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 90
TABLE 40 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION) 91
TABLE 41 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 91
TABLE 42 NORTH AMERICA: SOLUTIONS MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 92
TABLE 43 NORTH AMERICA: TIME AND ATTENDANCE MANAGEMENT MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 92
TABLE 44 NORTH AMERICA: LEAVE AND ABSENCE MANAGEMENT MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 92
TABLE 45 NORTH AMERICA: WORKFORCE SCHEDULING MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 93
TABLE 46 NORTH AMERICA: WORKFORCE ANALYTICS MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 93
TABLE 47 NORTH AMERICA: OTHER SOLUTIONS MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 93
TABLE 48 NORTH AMERICA: SERVICES MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 94
TABLE 49 NORTH AMERICA: CONSULTING SERVICES MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 94
TABLE 50 NORTH AMERICA: IMPLEMENTATION SERVICES MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 94
TABLE 51 NORTH AMERICA: TRAINING, SUPPORT AND MAINTENANCE SERVICES MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 95
TABLE 52 NORTH AMERICA: ON-PREMISES MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 95
TABLE 53 NORTH AMERICA: CLOUD MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 95
TABLE 54 NORTH AMERICA: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 96
TABLE 55 NORTH AMERICA: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 96
TABLE 56 UNITED STATES: WORKFORCE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 97
TABLE 57 UNITED STATES: WORKFORCE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018–2025 (USD MILLION) 97
TABLE 58 UNITED STATES: WORKFORCE MANAGEMENT MARKET SIZE, BY SERVICE, 2018–2025 (USD MILLION) 98
TABLE 59 UNITED STATES: WORKFORCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 98
TABLE 60 UNITED STATES: WORKFORCE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 98
TABLE 61 CANADA: WORKFORCE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 99
TABLE 62 CANADA: WORKFORCE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018–2025 (USD MILLION) 99
TABLE 63 CANADA: WORKFORCE MANAGEMENT MARKET SIZE, BY SERVICE, 2018–2025 (USD MILLION) 100
TABLE 64 CANADA: WORKFORCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 100
TABLE 65 CANADA: WORKFORCE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 101
TABLE 66 EUROPE: WORKFORCE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 102
TABLE 67 EUROPE: WORKFORCE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018–2025 (USD MILLION) 102
TABLE 68 EUROPE: WORKFORCE MANAGEMENT MARKET SIZE, BY SERVICE, 2018–2025 (USD MILLION) 103
TABLE 69 EUROPE: WORKFORCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 103
TABLE 70 EUROPE: WORKFORCE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 103
TABLE 71 EUROPE: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION) 104
TABLE 72 EUROPE: WORKFORCE MANAGEMENT MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 104
TABLE 73 EUROPE: ON-PREMISES MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 105
TABLE 74 EUROPE: CLOUD MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 105
TABLE 75 EUROPE: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 105
TABLE 76 EUROPE: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 106
TABLE 77 UNITED KINGDOM: WORKFORCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 106
TABLE 78 UNITED KINGDOM: WORKFORCE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 107
TABLE 79 REST OF EUROPE: WORKFORCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 107
TABLE 80 REST OF EUROPE: WORKFORCE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 108
TABLE 81 ASIA PACIFIC: WORKFORCE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 109
TABLE 82 ASIA PACIFIC: WORKFORCE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018–2025 (USD MILLION) 110
TABLE 83 ASIA PACIFIC: WORKFORCE MANAGEMENT MARKET SIZE, BY SERVICE, 2018–2025 (USD MILLION) 110
TABLE 84 ASIA PACIFIC: WORKFORCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 111
TABLE 85 ASIA PACIFIC: WORKFORCE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 111
TABLE 86 ASIA PACIFIC: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION) 112
TABLE 87 ASIA PACIFIC: WORKFORCE MANAGEMENT MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 112
TABLE 88 CHINA: WORKFORCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 113
TABLE 89 MIDDLE EAST AND AFRICA: WORKFORCE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 114
TABLE 90 MIDDLE EAST AND AFRICA: WORKFORCE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018–2025 (USD MILLION) 114
TABLE 91 MIDDLE EAST AND AFRICA: WORKFORCE MANAGEMENT MARKET SIZE, BY SERVICE, 2018–2025 (USD MILLION) 115
TABLE 92 MIDDLE EAST AND AFRICA: WORKFORCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 115
TABLE 93 MIDDLE EAST AND AFRICA: WORKFORCE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 116
TABLE 94 MIDDLE EAST AND AFRICA: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION) 116
TABLE 95 MIDDLE EAST AND AFRICA: WORKFORCE MANAGEMENT MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 117
TABLE 96 LATIN AMERICA: WORKFORCE MANAGEMENT MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 118
TABLE 97 LATIN AMERICA: WORKFORCE MANAGEMENT MARKET SIZE, BY SOLUTION, 2018–2025 (USD MILLION) 118
TABLE 98 LATIN AMERICA: WORKFORCE MANAGEMENT MARKET SIZE, BY SERVICE, 2018–2025 (USD MILLION) 119
TABLE 99 LATIN AMERICA: WORKFORCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 119
TABLE 100 LATIN AMERICA: WORKFORCE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 119
TABLE 101 LATIN AMERICA: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION) 120
TABLE 102 LATIN AMERICA: WORKFORCE MANAGEMENT MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 120
TABLE 103 NEW PRODUCT LAUNCHES, 2019 123
TABLE 104 PARTNERSHIPS AND COLLABORATIONS, 2018–2019 123
TABLE 105 MERGERS AND ACQUISITIONS, 2018–2020 124

LIST OF FIGURES
FIGURE 1 WORKFORCE MANAGEMENT MARKET: RESEARCH DESIGN 25
FIGURE 2 WORKFORCE MANAGEMENT MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 29
FIGURE 3 WORKFORCE MANAGEMENT MARKET: RESEARCH METHODOLOGY 30
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: ILLUSTRATIVE EXAMPLE OF KRONOS 31
FIGURE 5 SEGMENTS WITH HIGHER MARKET SHARES IN THE WORKFORCE MANAGEMENT MARKET IN 2020 34
FIGURE 6 NORTH AMERICA TO ACCOUNT FOR THE HIGHEST MARKET SHARE IN 2020 35
FIGURE 7 GROWING DEMAND FOR WORKFORCE OPTIMIZATION AND MOBILE APPLICATIONS TO DRIVE THE WORKFORCE MANAGEMENT MARKET GROWTH 36
FIGURE 8 SOLUTIONS SEGMENT AND UNITED STATES TO ACCOUNT FOR HIGHER MARKET SHARES IN 2020 36
FIGURE 9 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT A HIGHER GROWTH RATE DURING THE FORECAST PERIOD 37
FIGURE 10 CLOUD SEGMENT TO GROW AT A HIGHER GROWTH RATE DURING THE FORECAST PERIOD 37
FIGURE 11 WORKFORCE MANAGEMENT MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 38
FIGURE 12 VALUE CHAIN: WORKFORCE MANAGEMENT MARKET 45
FIGURE 13 SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 51
FIGURE 14 WORKFORCE ANALYTICS SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 55
FIGURE 15 TRAINING, SUPPORT AND MAINTENANCE SERVICES SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 62
FIGURE 16 CLOUD SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 67
FIGURE 17 SMALL AND MEDIUM-SIZED ENTERPRISES TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 71
FIGURE 18 CONSUMER GOODS AND RETAIL VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 75
FIGURE 19 ASIA PACIFIC TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 86
FIGURE 20 NORTH AMERICA: MARKET SNAPSHOT 88
FIGURE 21 ASIA PACIFIC: MARKET SNAPSHOT 109
FIGURE 22 KEY DEVELOPMENTS IN THE WORKFORCE MANAGEMENT MARKET DURING 2018–2020 122
FIGURE 23 WORKFORCE MANAGEMENT (GLOBAL), COMPETITIVE LEADERSHIP MAPPING, 2020 125
FIGURE 24 GEOGRAPHIC REVENUE MIX OF THE TOP MARKET PLAYERS 126
FIGURE 25 ORACLE: COMPANY SNAPSHOT 128
FIGURE 26 ORACLE: SWOT ANALYSIS 130
FIGURE 27 KRONOS: SWOT ANALYSIS 133
FIGURE 28 ADP: COMPANY SNAPSHOT 134
FIGURE 29 ADP: SWOT ANALYSIS 137
FIGURE 30 SAP: COMPANY SNAPSHOT 139
FIGURE 31 SAP: SWOT ANALYSIS 141
FIGURE 32 ULTIMATE SOFTWARE: SWOT ANALYSIS 144
FIGURE 33 VERINT: COMPANY SNAPSHOT 145
FIGURE 34 WORKDAY: COMPANY SNAPSHOT 148
FIGURE 35 IBM: COMPANY SNAPSHOT 154