1. Information Technology Services Market Characteristics 10
2. Germany's Information Technology Services Market 11
2.1. Germany's Information Technology Services Market 11
2.1.1. Germany's Information Technology Services Market Overview 11
2.1.2. Germany Information Technology Services Historic Market, 2012- 2016 14
2.1.3. Germany Information Technology Services Forecast Market, 2016- 2020 15
2.1.4. Germany Market Size By Segment 16
Hardware Support Services 16
Software and BPO Services 16
Cloud Services was the third largest segment in the 16
2.1.5. Germany Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 17
Cloud Services 17
Software and BPO Services 17
Hardware Support Services 17
2.1.6. Germany Per Capita Average Information Technology Services Expenditure Versus Internet Penetration, 2012-2020 18
2.1.7. Germany Information Technology Services Market Size Versus Internet Hosts, 2012-2020 19
3. Information Technology Services Market Global Context 20
3.1. Historic Market Growth 20
Drivers of the Market 21
Emerging Markets Growth 21
Technology Development 21
B2B & B2C Mobility 21
High Valuations of Information Technology Companies 21
Restraints on the Market 21
Multinational Operations Difficulties 21
High R&D Expenditure 21
3.2. Forecast Market Growth 22
Drivers of the Market 22
Economic Growth 22
Smart Cities 23
Government Initiatives 23
Internet of Things (IoT) 23
Digital Advertising Revenues Increasing 23
Restraints on the Market 23
Interest Rate Increases 23
Infrastructural Barriers 23
Reduction in Free Trade 24
4. Porters Five Forces Model 25
Bargaining Power of Buyers 25
Bargaining Power of Suppliers 26
Threat of New Entrants 26
Threat of Substitutes 26
Industry Competition 26
5. PESTLE Analysis 27
Political 28
Economic 28
Technological 29
Environmental 29
Social 29
Legal 30
6. Information Technology Services Market Segmentation 31
6.1. Global Segmentation 31
Hardware Support Services 32
Software and BPO Services 32
Cloud Services 32
Global Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 33
Cloud Services 33
Software and BPO Services 33
Hardware Support Services 33
6.2. Hardware Support Services 34
6.2.1. Market Characteristics 34
6.2.2. Market Trends And Strategies 35
Software Products Integration 35
Growing Demand For Cloud Data Recovery 35
Software Installations Automation 35
Single to Multiple Services Shift 35
6.3. Software And BPO Services 37
6.3.1. Market Characteristics 37
6.3.2. Market Trends And Strategies 37
Cloud/Software As A Service (Saas) 37
Virtualization 38
Data Analytics For Gaining Insights 38
Software Artificial Intelligence (AI) and Automation 38
Robotics In Business Process Outsourcing 38
ITIL/ISO Certifications In The IT Industry 38
6.4. Cloud Services 39
6.4.1. Market Characteristics 39
6.4.2. Market Trends And Strategies 40
Growing Demand of Hybrid Cloud 40
Faster Data Processing 40
Cloud As A Service 41
Green Data Centers 41
7. Information Technology Services Market Regional And Country Analysis 42
7.1. Global Information Technology Services Market, 2016, By Region 42
7.2. Global Information Technology Services Market, 2012- 2020, Historic and Forecast, By Region 44
7.3. Information Technology Services Market, 2016, By Country 46
7.4. Information Technology Services Market, 2012- 2020, Historic and Forecast, By Country 48
8. Global Information Technology Services Market Comparison with Macro Economic Factors 50
8.1. Information Technology Services Market Size, Percentage Of GDP, Global 50
8.2. Per Capita Average Information Technology Services Expenditure, Global 51
9. Information Technology Services Market Comparison With Macro Economic Factors Across Countries 52
9.1. Information Technology Services Market Size, Percentage Of GDP, By Country 52
9.2. Per Capita Average Information Technology Services Expenditure, By Country 53
9.3. Per Household Average Information Technology Services Expenditure, By Country 54
10. Information Technology Services Indicators Comparison 56
10.1. Internet Penetration, By Country, 2016 56
10.2. Per Capita Information Technology Services Expenditure Versus Internet Penetration, By Country, 2016 58
10.3. Internet Hosts, By Country, 2016 60
10.4. Information Technology Services Market Size Versus Internet Hosts, By Country, 2016 62
10.5. Number Of Registered Domains, By Country, 2016, Millions 64
10.6 Number Of Registered Businesses, By Country, 2016, Millions 66
10.7 Average Spending on Information Technology Services By Registered Businesses, By Country, 2016 68
11. Information Technology Services Market Competitive Landscape 70
11.1. Company Profiles 71
11.2. IBM 71
11.2.1. Overview 71
11.2.2. Products And Services 71
11.2.3. Strategy 72
11.2.4. Financial Performance 72
11.3. Accenture 73
11.3.1. Overview 73
11.3.2. Products And Services 73
11.3.3. Strategy 74
11.3.4. Financial Performance 75
11.4. HPE 76
11.4.1. Overview 76
11.4.2. Products And Services 76
11.4.3. Strategy 76
11.4.4. Financial Performance 77
11.5. Microsoft 78
11.5.1. Overview 78
11.5.2. Products And Services 78
11.5.3. Strategy 78
11.5.4. Financial Performance 79
11.6. SAP 80
11.6.1. Overview 80
11.6.2. Products And Services 80
11.6.3. Strategy 80
11.6.4. Financial Performance 81
11.7. Fujitsu 82
11.7.1. Overview 82
11.7.2. Products And Services 82
11.7.3. Strategy 82
11.7.4. Financial Performance 82
11.8. Tata Consultancy Services 83
11.8.1. Overview 83
11.8.2. Products And Services 84
11.8.3. Strategy 84
11.8.4. Financial Performance 85
11.9. Oracle 85
11.9.1. Overview 85
11.9.2. Products And Services 86
11.9.3. Strategy 86
11.9.4. Financial Performance 87
11.10. NTT Data 87
11.10.1. Overview 87
11.10.2. Products And Services 88
11.10.3. Strategy 88
11.10.4. Financial Performance 89
12. Information Technology Services Market Customer Information 90
Shared Services Survey Findings 90
Reasons For Opening a new SSC and factors for choosing SSC Location In The Future 90
Functions Performed In SSC's 90
Cloud Computing Has A Significant Presence In The Banking Industry 90
Challenges To Cloud Technology 90
Most Of The Cloud Outages Faced Were Preventable 90
Moving More Workload To Cloud 91
European Companies Outsource More IT services 91
IT Services Budget Allocation 91
13. Key Mergers And Acquisitions In The Information Technology Services Market 92
14. Market Background: Global Information Technology Market 93
14.1. Information Technology Market Characteristics 93
14.2. Information Technology Market Historic Growth 94
Drivers of the Market 95
Technology Development 95
High Valuations on Technology Companies 95
Large Talent Pool in Low Cost Economies 95
Restraints on the Market 95
Software Piracy 95
Multinational Operations 95
14.3. Information Technology Market Forecast Growth 96
Drivers of the Market 97
Economic Growth 97
Smart Cities 97
Government Initiatives 97
Restraints on the Market 97
Impact of E-waste 97
Reduction in Free Trade 97
15. Appendix 98
15.1.1. NAICS Definitions of Industry Covered in This Report 98
15.1.2. Abbreviations 99
15.1.3. Currencies 99
15.1.4. Research Methodology 99
15.1.5. Research Inquiries 100
15.1.6. The Business Research Company 100
15.1.7. Copyright and Disclaimer 100

List of Figures
Figure 1: Germany Information Technology Services Market, Historic Market Size, 2012-2016, $ Billion 14
Figure 2: Germany Information Technology Services Market, Forecast Market Size, 2016-2020, $ Billion 15
Figure 3: Germany Information Technology Services Market, Split By Segments, 2016, $ Billion 16
Figure 4: Germany Information Technology Services Market, Historic and Forecast Growth Rate, Split By Segment, 2012-2020 17
Figure 5: Germany Per Capita Average IT Services Expenditure Versus Internet Penetration, 2012-2020 18
Figure 6: Germany Information Technology Services Market Size Versus Internet Hosts, 2012-2020 19
Figure 7: Global Information Technology Services Market Historic Market Size, 2012-2016, $ Billion 20
Figure 8: Global Information Technology Services Market Forecast Market Size, 2016-2020, $ Billion 22
Figure 9: Global IT Services Market, 2016, Porter's Fiver Force Model 25
Figure 10: Global IT Services, 2016, PESTLE Analysis 27
Figure 11: Global Information Technology Services Market, Split By Segments, 2016, $ Billion 31
Figure 12: Global Information Technology Services Market, Historic and Forecast Growth Rate, Split By Segment, 2012-2020 33
Figure 13: Global Information Technology Services Market, Split By Region, 2016, $ Billion 42
Figure 14: Global Information Technology Services Market Size, Historic and Forecast Growth, Split By Region, 2012-2020 44
Figure 15: Global Information Technology Services Market, Split By Country, 2016, $ Billion 46
Figure 16: Global Information Technology Services Market, Historic and Forecast Growth, Split By Country, 2012 - 2020 48
Figure 17: Global Information Technology Services Market Size As A Percentage Of GDP, 2012 - 2020 50
Figure 18: Global Information Technology Services Market, Per Capita Average Information Technology Services Expenditure, 2012 -2020, USD ($) 51
Figure 19: Information Technology Services Market Size As A Percentage Of GDP, By Country, 2016 52
Figure 20: Per Capita Average Information Technology Services Expenditure, By Country, 2016, USD ($) 53
Figure 21: Per Household Average Information Technology Services Expenditure, By Country, 2016 , USD ($) 54
Figure 22: Internet Penetration, By Country, 2016 56
Figure 23: Per Capita IT Services Expenditure Versus Internet Penetration, By Country, 2016 58
Figure 24: Internet Hosts, By Country, 2016, Millions 60
Figure 25: Information Technology Services Market Size Versus Internet Hosts, By Country, 2016 62
Figure 26: Number Of Registered Domains, By Country, 2016, Millions 64
Figure 27: Number Of Registered Businesses, By Country, 2016, Millions 66
Figure 28: Average Annual Spending on Information Technology Services By Registered Businesses, By Country, 2016 68
Figure 29: Global Information Technology Services Market, Key Competitors Estimated Market Shares, 2016, Percentage (%) 70
Figure 30: IBM Financial Performance, 2012 - 2016,$ Billion 72
Figure 31: Accenture Financial Performance, 2012 - 2016,$ Billion 75
Figure 32:HPE Financial Performance, 2012 - 2016,$ Billion 77
Figure 33: Microsoft Financial Performance, 2012 - 2016,$ Billion 79
Figure 34: SAP Financial Performance, 2012 - 2016,$ Billion 81
Figure 35:Fujitsu Financial Performance, 2012 - 2016,$ Billion 83
Figure 36: TCS Financial Performance, 2012 - 2016,$ Billion 85
Figure 37: Oracle Financial Performance, 2012 - 2016,$ Billion 87
Figure 38: NTT Data Financial Performance, 2012 - 2016,$ Billion 89
Figure 39: Global Information Technology Market Historic Market Size, 2012-2016, $ Billion 94
Figure 40: Global Information Technology Market Forecast Market Size, 2016-2020, $ Billion 96

List of Tables
Table 1: Germany Information Technology Services Market, Historic Market Size, 2012-2016, $ Billion 14
Table 2: Germany Information Technology Services Market, Forecast Market Size, 2016-2020, $ Billion 15
Table 3: Germany Information Technology Services Market, Split By Segments, 2016, $ Billion 16
Table 4: Global Information Technology Services Market Historic Market Size, 2012-2016, $ Billion 20
Table 5: Global Information Technology Services Market Forecast Market Size, 2016-2020, $ Billion 22
Table 6: Global Information Technology Services Market, Split By Segments, 2016, $ Billion 31
Table 7: Global Information Technology Services Market, Split By Region, 2016, $ Billion 42
Table 8: Global Information Technology Services Market Size, Historic and Forecast Growth, Split By Region, 2012-2020 44
Table 9: Global Information Technology Services Market, Split By Country, 2016, $ Billion 46
Table 10: Global Information Technology Services Market, Historic and Forecast Growth, Split By Country, 2012 - 2020 48
Table 11: Global Information Technology Services Market, Per Capita Average Information Technology Services Expenditure, 2015, USD ($) 51
Table 12: Per Household Average Information Technology Services Expenditure, By Country, 2016, USD ($) 54
Table 13: Internet Penetration, By Country, 2016 56
Table 14: Per Capita IT Services Expenditure Versus Internet Penetration, By Country, 2016 58
Table 15: Internet Hosts, By Country, 2016, Millions 60
Table 16: Information Technology Services Market Size Versus Internet Hosts, By Country, 2016 62
Table 17: Number Of Registered Domains, By Country, 2016, Millions 64
Table 18: Number Of Registered Businesses, By Country, 2016, Millions 66
Table 19: Average Spending on Information Technology Services By Registered Businesses, By Country, 2016 68
Table 20: Global Information Technology Services Market, Key Competitor Market Shares, 2016, Percentage(%) 71
Table 21: IBM Financial Performance, 2012 - 2016,$ Billion 73
Table 22: Accenture Financial Performance, 2012 - 2016,$ Billion 75
Table 23: HPE Financial Performance, 2012 - 2016,$ Billion 77
Table 24: Microsoft Financial Performance, 2012 - 2016,$ Billion 79
Table 25: SAP Financial Performance, 2012 - 2016,$ Billion 81
Table 26: Fujitsu Financial Performance, 2012 - 2016,$ Billion 83
Table 27: TCS Financial Performance, 2012 - 2016,$ Billion 85
Table 28: Oracle Financial Performance, 2012 - 2016,$ Billion 87
Table 29: NTT Data Financial Performance, 2012 - 2016,$ Billion 89
Table 30: Global Information Technology Market Historic Market Size, 2012-2016, $ Billion 94
Table 31: Global Information Technology Market Forecast Market Size, 2016-2020, $ Billion 96