Table of Contents

1 Key Findings 2

2 Case Studies 4
2.1 John Lewis 4
2.2 AEON Group 4
2.3 7-Eleven 5
2.4 Coles Supermarket 5
2.5 WH Smith 6

3 Advice for IT Vendors 7

4 Appendix 8
4.1 Further reading 8
4.2 Contact the authors 9
4.3 Contact Us 10

Companies Mentioned
- John Lewis
- AEON Gro