Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Latin America, Middle East and Africa Cloud-Based Contact Center Market, by Type
1.4.2 Latin America, Middle East and Africa Cloud-Based Contact Center Market, by Application
1.4.3 Latin America, Middle East and Africa Cloud-Based Contact Center Market, by Organization Size
1.4.4 Latin America, Middle East and Africa Cloud-Based Contact Center Market, by Deployment Mode
1.4.5 Latin America, Middle East and Africa Cloud-Based Contact Center Market, by Vertical
1.4.6 Latin America, Middle East and Africa Cloud-Based Contact Center Market, by Country
1.5 Methodology for the research

Chapter 2. Market Overview
2.1 Introduction
2.1.1 Segmental Analysis
2.1.1.1 Market By Component Type
2.1.1.2 Market By Deployment Type
2.1.1.3 Market By Application
2.1.1.4 Market By Organization Sizes
2.1.1.5 Market By Vertical
2.1.1.6 Market By Country
2.2 Drivers, and Restraints
2.2.1 Market Drivers
2.2.2 Market Restraints

Chapter 3. LAMEA Cloud-Based Contact Center Market
3.1 LAMEA Cloud-Based Contact Center Market by Type
3.1.1 LAMEA Cloud-Based Contact Center Solution Market by Country
3.1.2 LAMEA Cloud-Based Contact Center Market by Solution Type
3.1.2.1 LAMEA Computer Telephony Integration & IVRS Solution Market by Country
3.1.2.2 LAMEA Automatic Call Distribution & Dialers Market by Country
3.1.2.3 LAMEA Reporting & Analytics Market by Country
3.1.2.4 LAMEA Agent Performance Optimization Market by Country
3.1.2.5 LAMEA Security Market by Country
3.1.2.6 LAMEA Other Solution Market by Country
3.1.3 LAMEA Cloud-Based Contact Center Services Market by Country
3.1.4 LAMEA Cloud-Based Contact Center Market by Service Type
3.1.4.1 LAMEA Cloud-Based Contact Center Professional Services Market by Country
3.1.4.2 LAMEA Cloud-Based Contact Center Managed Services Market by Country

Chapter 4. LAMEA Cloud-Based Contact Center Market by Application
4.1 Introduction
4.1.1 LAMEA Call Routing & Queuing Cloud-Based Contact Center Market by Country
4.1.2 LAMEA Data Integration & Recording Cloud-Based Contact Center Market by Country
4.1.3 LAMEA Chat Quality & Monitoring Cloud-Based Contact Center Market by Country
4.1.4 LAMEA Workforce Optimization Cloud-Based Contact Center Market by Country
4.1.5 LAMEA Others Cloud-Based Contact Center Market by Country

Chapter 5. LAMEA Cloud-Based Contact Center Market by Organization Size
5.1 Introduction
5.1.1 LAMEA Small & Medium Enterprises Cloud-Based Contact Center Market by Country
5.1.2 LAMEA Large Enterprises Cloud-Based Contact Center Market by Country

Chapter 6. LAMEA Cloud-Based Contact Center Market by Deployment Type
6.1 Introduction
6.1.1 LAMEA Private & Hybrid Cloud Deployment Cloud-Based Contact Center Market by Country
6.1.2 LAMEA Public Cloud Deployment Cloud-Based Contact Center Market by Country

Chapter 7. LAMEA Cloud-Based Contact Center Market by Vertical
7.1 Introduction
7.1.1 LAMEA Cloud-Based Contact Center in BFSI Market by Country
7.1.2 LAMEA Cloud-Based Contact Center in Government & Public-Sector Market by Country
7.1.3 LAMEA Cloud-Based Contact Center in Healthcare Market by Country
7.1.4 LAMEA Cloud-Based Contact Center in Manufacturing Market by Country
7.1.5 LAMEA Cloud-Based Contact Center in Retail & Consumer Goods Market by Country
7.1.6 LAMEA Cloud-Based Contact Center in Telecom & IT Market by Country
7.1.7 LAMEA Cloud-Based Contact Center in Media & Entertainment Market by Country
7.1.8 LAMEA Cloud-Based Contact Center in Others Market by Country

Chapter 8. LAMEA Cloud-Based Contact Center Market by Country
8.1 Introduction
8.2 Brazil Cloud-Based Contact Center Market
8.2.1 Brazil Cloud-Based Contact Center Market by Type
8.2.1.1 Brazil Cloud-Based Contact Center Market by Solution Type
8.2.1.2 Brazil Cloud-Based Contact Center Market by Services Type
8.2.2 Brazil Cloud-Based Contact Center Market by Application
8.2.3 Brazil Cloud-Based Contact Center Market by Organization Size
8.2.4 Brazil Cloud-Based Contact Center Market by Deployment Type
8.2.5 Brazil Cloud-Based Contact Center Market by Vertical
8.3 Argentina Cloud-Based Contact Center Market
8.3.1 Argentina Cloud-Based Contact Center Market by Type
8.3.1.1 Argentina Cloud-Based Contact Center Market by Solution Type
8.3.1.2 Argentina Cloud-Based Contact Center Market by Services Type
8.3.2 Argentina Cloud-Based Contact Center Market by Application
8.3.3 Argentina Cloud-Based Contact Center Market by Organization Size
8.3.4 Argentina Cloud-Based Contact Center Market by Deployment Type
8.3.5 Argentina Cloud-Based Contact Center Market by Vertical
8.4 UAE Cloud-Based Contact Center Market
8.4.1 UAE Cloud-Based Contact Center Market by Type
8.4.1.1 UAE Cloud-Based Contact Center Market by Solution Type
8.4.1.2 UAE Cloud-Based Contact Center Market by Services Type
8.4.2 UAE Cloud-Based Contact Center Market by Application
8.4.3 UAE Cloud-Based Contact Center Market by Organization Size
8.4.4 UAE Cloud-Based Contact Center Market by Deployment Type
8.4.5 UAE Cloud-Based Contact Center Market by Vertical
8.5 Saudi Arabia Cloud-Based Contact Center Market
8.5.1 Saudi Arabia Cloud-Based Contact Center Market by Type
8.5.1.1 Saudi Arabia Cloud-Based Contact Center Market by Solution Type
8.5.1.2 Saudi Arabia Cloud-Based Contact Center Market by Services Type
8.5.2 Saudi Arabia Cloud-Based Contact Center Market by Application
8.5.3 Saudi Arabia Cloud-Based Contact Center Market by Organization Size
8.5.4 Saudi Arabia Cloud-Based Contact Center Market by Deployment Type
8.5.5 Saudi Arabia Cloud-Based Contact Center Market by Vertical
8.6 South Africa Cloud-Based Contact Center Market
8.6.1 South Africa Cloud-Based Contact Center Market by Type
8.6.1.1 South Africa Cloud-Based Contact Center Market by Solution Type
8.6.1.2 South Africa Cloud-Based Contact Center Market by Services Type
8.6.2 South Africa Cloud-Based Contact Center Market by Application
8.6.3 South Africa Cloud-Based Contact Center Market by Organization Size
8.6.4 South Africa Cloud-Based Contact Center Market by Deployment Type
8.6.5 South Africa Cloud-Based Contact Center Market by Vertical
8.7 Nigeria Cloud-Based Contact Center Market
8.7.1 Nigeria Cloud-Based Contact Center Market by Type
8.7.1.1 Nigeria Cloud-Based Contact Center Market by Solution Type
8.7.1.2 Nigeria Cloud-Based Contact Center Market by Services Type
8.7.2 Nigeria Cloud-Based Contact Center Market by Application
8.7.3 Nigeria Cloud-Based Contact Center Market by Organization Size
8.7.4 Nigeria Cloud-Based Contact Center Market by Deployment Type
8.7.5 Nigeria Cloud-Based Contact Center Market by Vertical
8.8 Rest of LAMEA Cloud-Based Contact Center Market
8.8.1 Rest of LAMEA Cloud-Based Contact Center Market by Type
8.8.1.1 Rest of LAMEA Cloud-Based Contact Center Market by Solution Type
8.8.1.2 Rest of LAMEA Cloud-Based Contact Center Market by Services Type
8.8.2 Rest of LAMEA Cloud-Based Contact Center Market by Application
8.8.3 Rest of LAMEA Cloud-Based Contact Center Market by Organization Size
8.8.4 Rest of LAMEA Cloud-Based Contact Center Market by Deployment Type
8.8.5 Rest of LAMEA Cloud-Based Contact Center Market by Vertical

Chapter 9. Competitive Study
9.1 KBV Cardinal Matrix
9.2 Recent Industry Wide Strategic Developments
9.2.1 Partnerships, Collaborations and Agreements
9.2.2 Product Launches
9.2.3 Mergers & Acquisitions

Chapter 10. Company Profiles
10.1 Cisco Systems, Inc.
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expense
10.1.5 Strategies at a Glance
10.1.5.1 Mergers & Acquisitions
10.1.5.2 Partnerships, Collaborations, and Agreements
10.1.5.3 Product Launch
10.2 IBM Corporation
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Segmental and Regional Analysis
10.2.4 Research & Development Expense
10.3 Oracle Corporation
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Segmental and Regional Analysis
10.3.4 Research & Development Expense
10.4 NICE Ltd.
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.4.4 Research & Development Expense
10.4.5 Strategies at a Glance
10.4.5.1 Product Launch
10.5 8x8, Inc.
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Regional Analysis
10.5.4 Research & Development Expense
10.5.5 Strategies at a Glance
10.5.5.1 Product Launch
10.5.5.2 Partnerships, Collaborations, and Agreements
10.6 Five9, Inc.
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Regional Analysis
10.6.4 Research & Development Expense
10.6.5 Strategies at a Glance
10.6.5.1 Product Launch
10.6.5.2 Partnerships, Collaborations, and Agreements
10.7 NewVoiceMedia
10.7.1 Company Overview
10.7.2 Strategies at a Glance
10.7.2.1 Partnerships, Collaborations, and Agreements
10.8 Connect First
10.8.1 Company Overview
10.9 Aspect Software Parent, Inc.
10.9.1 Company Overview
10.9.2 Strategies at a Glance
10.9.2.1 Partnerships, Collaborations, and Agreements
10.9.2.2 Product Launch
10.1 3Clogic
10.10.1 Company Overview
10.10.2 Strategies at a Glance
10.10.2.1 Partnerships, Collaborations, and Agreements
10.10.2.2 Product Launch

LIST OF TABLES
TABLE 1 LAMEA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
TABLE 2 LAMEA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
TABLE 3 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
TABLE 4 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
TABLE 5 LAMEA CLOUD-BASED CONTACT CENTER SOLUTION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 6 LAMEA CLOUD-BASED CONTACT CENTER SOLUTION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 7 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
TABLE 8 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
TABLE 9 LAMEA COMPUTER TELEPHONY INTEGRATION & IVRS SOLUTION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 10 LAMEA COMPUTER TELEPHONY INTEGRATION & IVRS SOLUTION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 11 LAMEA AUTOMATIC CALL DISTRIBUTION & DIALERS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 12 LAMEA AUTOMATIC CALL DISTRIBUTION & DIALERS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 13 LAMEA REPORTING & ANALYTICS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 14 LAMEA REPORTING & ANALYTICS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 15 LAMEA AGENT PERFORMANCE OPTIMIZATION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 16 LAMEA AGENT PERFORMANCE OPTIMIZATION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 17 LAMEA SECURITY MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 18 LAMEA SECURITY MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 19 LAMEA OTHER SOLUTION MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 20 LAMEA OTHER SOLUTION MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 21 LAMEA CLOUD-BASED CONTACT CENTER SERVICES MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 22 LAMEA CLOUD-BASED CONTACT CENTER SERVICES MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 23 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY SERVICE TYPE, 2013 - 2016, USD MILLION
TABLE 24 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY SERVICE TYPE, 2017 - 2023, USD MILLION
TABLE 25 LAMEA CLOUD-BASED CONTACT CENTER PROFESSIONAL SERVICES MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 26 LAMEA CLOUD-BASED CONTACT CENTER PROFESSIONAL SERVICES MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 27 LAMEA CLOUD-BASED CONTACT CENTER MANAGED SERVICES MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 28 LAMEA CLOUD-BASED CONTACT CENTER MANAGED SERVICES MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 29 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
TABLE 30 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
TABLE 31 LAMEA CALL ROUTING & QUEUING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 32 LAMEA CALL ROUTING & QUEUING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 33 LAMEA DATA INTEGRATION & RECORDING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 34 LAMEA DATA INTEGRATION & RECORDING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 35 LAMEA CHAT QUALITY & MONITORING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 36 LAMEA CHAT QUALITY & MONITORING CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 37 LAMEA WORKFORCE OPTIMIZATION CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 38 LAMEA WORKFORCE OPTIMIZATION CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 39 LAMEA OTHERS CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 40 LAMEA OTHERS CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 41 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
TABLE 42 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
TABLE 43 LAMEA SMALL & MEDIUM ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 44 LAMEA SMALL & MEDIUM ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 45 LAMEA LARGE ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 46 LAMEA LARGE ENTERPRISES CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 47 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
TABLE 48 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
TABLE 49 LAMEA PRIVATE & HYBRID CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 50 LAMEA PRIVATE & HYBRID CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 51 LAMEA PUBLIC CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 52 LAMEA PUBLIC CLOUD DEPLOYMENT CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 53 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
TABLE 54 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
TABLE 55 LAMEA CLOUD-BASED CONTACT CENTER IN BFSI MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 56 LAMEA CLOUD-BASED CONTACT CENTER IN BFSI MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 57 LAMEA CLOUD-BASED CONTACT CENTER IN GOVERNMENT & PUBLIC-SECTOR MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 58 LAMEA CLOUD-BASED CONTACT CENTER IN GOVERNMENT & PUBLIC-SECTOR MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 59 LAMEA CLOUD-BASED CONTACT CENTER IN HEALTHCARE MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 60 LAMEA CLOUD-BASED CONTACT CENTER IN HEALTHCARE MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 61 LAMEA CLOUD-BASED CONTACT CENTER IN MANUFACTURING MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 62 LAMEA CLOUD-BASED CONTACT CENTER IN MANUFACTURING MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 63 LAMEA CLOUD-BASED CONTACT CENTER IN RETAIL & CONSUMER GOODS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 64 LAMEA CLOUD-BASED CONTACT CENTER IN RETAIL & CONSUMER GOODS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 65 LAMEA CLOUD-BASED CONTACT CENTER IN TELECOM & IT MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 66 LAMEA CLOUD-BASED CONTACT CENTER IN TELECOM & IT MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 67 LAMEA CLOUD-BASED CONTACT CENTER IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 68 LAMEA CLOUD-BASED CONTACT CENTER IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 69 LAMEA CLOUD-BASED CONTACT CENTER IN OTHERS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 70 LAMEA CLOUD-BASED CONTACT CENTER IN OTHERS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 71 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 72 LAMEA CLOUD-BASED CONTACT CENTER MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 73 BRAZIL CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
TABLE 74 BRAZIL CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
TABLE 75 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
TABLE 76 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
TABLE 77 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
TABLE 78 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
TABLE 79 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
TABLE 80 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
TABLE 81 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
TABLE 82 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
TABLE 83 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
TABLE 84 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
TABLE 85 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
TABLE 86 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
TABLE 87 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
TABLE 88 BRAZIL CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
TABLE 89 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
TABLE 90 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
TABLE 91 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
TABLE 92 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
TABLE 93 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
TABLE 94 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
TABLE 95 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
TABLE 96 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
TABLE 97 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
TABLE 98 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
TABLE 99 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
TABLE 100 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
TABLE 101 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
TABLE 102 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
TABLE 103 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
TABLE 104 ARGENTINA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
TABLE 105 UAE CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
TABLE 106 UAE CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
TABLE 107 UAE CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
TABLE 108 UAE CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
TABLE 109 UAE CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
TABLE 110 UAE CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
TABLE 111 UAE CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
TABLE 112 UAE CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
TABLE 113 UAE CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
TABLE 114 UAE CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
TABLE 115 UAE CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
TABLE 116 UAE CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
TABLE 117 UAE CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
TABLE 118 UAE CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
TABLE 119 UAE CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
TABLE 120 UAE CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
TABLE 121 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
TABLE 122 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
TABLE 123 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
TABLE 124 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
TABLE 125 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
TABLE 126 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
TABLE 127 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
TABLE 128 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
TABLE 129 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
TABLE 130 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
TABLE 131 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
TABLE 132 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
TABLE 133 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
TABLE 134 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
TABLE 135 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
TABLE 136 SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
TABLE 137 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
TABLE 138 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
TABLE 139 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
TABLE 140 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
TABLE 141 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
TABLE 142 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
TABLE 143 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
TABLE 144 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
TABLE 145 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
TABLE 146 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
TABLE 147 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
TABLE 148 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
TABLE 149 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
TABLE 150 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
TABLE 151 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
TABLE 152 SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
TABLE 153 NIGERIA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
TABLE 154 NIGERIA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
TABLE 155 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
TABLE 156 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
TABLE 157 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
TABLE 158 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
TABLE 159 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
TABLE 160 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
TABLE 161 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
TABLE 162 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
TABLE 163 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
TABLE 164 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
TABLE 165 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
TABLE 166 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
TABLE 167 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
TABLE 168 NIGERIA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
TABLE 169 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET, 2013 - 2016, USD MILLION
TABLE 170 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET, 2017 - 2023, USD MILLION
TABLE 171 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2013 - 2016, USD MILLION
TABLE 172 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY TYPE, 2017 - 2023, USD MILLION
TABLE 173 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2013 - 2016, USD MILLION
TABLE 174 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY SOLUTION TYPE, 2017 - 2023, USD MILLION
TABLE 175 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2013 - 2016, USD MILLION
TABLE 176 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY SERVICES TYPE, 2017 - 2023, USD MILLION
TABLE 177 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2013 - 2016, USD MILLION
TABLE 178 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY APPLICATION, 2017 - 2023, USD MILLION
TABLE 179 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2013 - 2016, USD MILLION
TABLE 180 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY ORGANIZATION SIZE, 2017 - 2023, USD MILLION
TABLE 181 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2013 - 2016, USD MILLION
TABLE 182 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY DEPLOYMENT TYPE, 2017 - 2023, USD MILLION
TABLE 183 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2013 - 2016, USD MILLION
TABLE 184 REST OF LAMEA CLOUD-BASED CONTACT CENTER MARKET BY VERTICAL, 2017 - 2023, USD MILLION
TABLE 185 PARTNERSHIPS, COLLABORATIONS AND AGREEMENTSâ?? CLOUD-BASED CONTACT CENTER MARKET
TABLE 186 PRODUCT LAUNCHES â?? CLOUD-BASED CONTACT CENTER MARKET
TABLE 187 KEY INFORMATION â?? CISCO SYSTEMS, INC.
TABLE 188 KEY INFORMATION â?? IBM CORPORATION
TABLE 189 KEY INFORMATION â?? ORACLE CORPORATION
TABLE 190 KEY INFORMATION â?? NICE LTD.
TABLE 191 KEY INFORMATION â?? 8X8, INC.
TABLE 192 KEY INFORMATION â?? FIVE9, INC.
TABLE 193 KEY INFORMATION â?? NEWVOICEMEDIA
TABLE 194 KEY INFORMATION â?? CONNECT FIRST
TABLE 195 KEY INFORMATION â?? ASPECT SOFTWARE PARENT, INC.
TABLE 196 KEY INFORMATION â?? 3CLOGIC

LIST OF FIGURES
FIG 1 MARKET BY SOLUTION TYPE
FIG 2 MARKET BY DEPLOYMENT TYPE
FIG 3 MARKET BY APPLICATION
FIG 4 MARKET BY ORGANIZATION SIZES
FIG 5 MARKET BY VERTICAL
FIG 6 MARKET BY COUNTRY
FIG 7 KBV CARDINAL MATRIX