1. The Microsoft Effect
Executive Summary

Microsoft Business Communications Solutions and Strategy Overview
Microsoft's Journey in the Business Communications Market
Microsoft's Growing Role in Cloud Communications
Microsoft as a Cloud Voice and UCaaS Provider
Microsoft Straddles the Premises-Based and Cloud Worlds
Microsoft in Numbers
Microsoft Teams and Phone System Product Vision and Strategy
Microsoft Teams and Phone System Recent Enhancements and Roadmap

Cloud Communications Usage and Trends
Workplace Communications and Collaboration - Drivers for Selecting a Cloud Provider
Cloud Deployment Trends - Global
Cloud Communications Trends - Implications for Microsoft

Business Readiness to Switch Communications Providers
Communications Infrastructure - Integration, Global
Communications Infrastructure - Provider Replacement, Global
Communications Solutions Replacement - Global
IT and Communications Solutions - Top Reasons for Provider Replacement, Global
Customer Readiness to Switch Providers - Implications for Microsoft

Microsoft Skype for Business, Teams and Phone System Adoption Trends
Microsoft Skype for Business - Customer Adoption, Global
Microsoft Skype for Business - Customer Adoption, by Region
Microsoft Skype for Business - Customer Adoption Plans, by Region
Microsoft Skype for Business - Customer Adoption Plans, by Business Size
Microsoft Skype for Business - Customer Adoption, by Vertical
Microsoft Skype for Business - Customer Adoption Plans, by Vertical
Microsoft Skype for Business - Instant Messaging Adoption, by Region
Microsoft Skype for Business - Instant Messaging Adoption, by Customer Size
Microsoft Skype for Business - IP Telephony Adoption, by Region
Microsoft Skype for Business - IP Telephony Adoption, by Customer Size
Microsoft Skype for Business - Audio Conferencing Adoption, by Region
Microsoft Skype for Business - Audio Conferencing Adoption, by Customer Size
Microsoft Skype for Business - Web Conferencing Adoption, by Region
Microsoft Skype for Business - Web Conferencing Adoption, by Customer Size
Microsoft Skype for Business - Video Conferencing Adoption, by Region
Microsoft Skype for Business - Video Conferencing Adoption, by Customer Size
Microsoft Skype for Business - Broadcasting Adoption, by Region
Microsoft Skype for Business - Broadcasting Adoption, by Customer Size
Customer Perceptions of Microsoft as a UCaaS Provider
Microsoft Growth Opportunities
Market Drivers
Market Restraints

Microsoft Cloud Strategy Impact on Customers, Technology Partners, Resellers and Competitors
Microsoft Cloud Strategy - Impact on Customers
Microsoft Cloud Strategy - Impact on Technology Partners
Microsoft Cloud Strategy - Impact on Reseller Partners
Microsoft Cloud Strategy - Impact on Competitors
Legal Disclaimer

Appendix
List of Exhibits