I. INTRODUCTION, METHODOLOGY & REPORT SCOPE

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW
Impact of Covid-19 and a Looming Global Recession
Outlook
Segment Review
Global Competitor Market Shares
Healthcare BPO Competitor Market Share Scenario Worldwide
(in %): 2019
Leading Players in the Global Contract Research Outsourcing
Market by Revenue Share (in %): 2019

2. FOCUS ON SELECT PLAYERS
Accenture Plc (Ireland)
Boehringer Ingelheim (Germany)
Catalent Pharma Solutions, Inc. (USA)
Conduent, Inc. (USA)
Covance, Inc. (USA)
Charles River Laboratories International, Inc. (USA)
Cognizant Technology Solutions Corporation (USA)
EXLService Holdings, Inc. (USA)
GeBBS Healthcare Solutions, Inc. (USA)
Genpact Limited (India)
HCL Technologies Limited (India)
Infosys BPM Limited (India)
IQVIA (USA)
Lonza Group AG (Switzerland)
PAREXEL International Corp. (USA)
Syneos Health (USA)
Tata Consultancy Services Limited (India)
Wipro Limited (India)
WNS Global Services Ltd. (India)

3. MARKET TRENDS & DRIVERS
Increasing Healthcare Costs to Drive Inclination towards BPO
Services
Global Cost of Chronic Diseases (In US$ Billion) for the Years
2018 and 2030
Aging Population Burdens an Already Strained Healthcare System:
Global Population Statistics for the 65+ Age Group in Million
by Geographic Region for the Years 2019, 2025, 2035 and 2050
Per Capita Healthcare Expenditure (in $) by Select Countries
for 2018
Regulatory Challenges Inflate the Demand for Healthcare BPO
ICD-10 Coding Standards and Impending Adoption of ICD-11
Standards: Potential for BPO Providers
With Many Benefits of Cloud Computing, ?The Cloud? Comes With a
Silver Lining for BPO Service Providers Struggling to Remain
Cost Competitive in the Era of Value Based Care
Inherent Advantages of Cloud Computing Make ?The Cloud? a Game
Changer in the Healthcare BPO Industry: Benefits of Cloud
Measured in % Efficiency Improvements & Cost Reduction
Revenue Cycle Management Outsourcing Maximize Revenue
Collection Operations
Global Market for Revenue Cycle Management: Revenues in US$
Billion for the Years 2018, 2020, 2022 and 2024
Reimbursement Changes Amplify Demand
Rise in Healthcare Industry Consolidation Boosts Growth
Opportunities
Select M&A Deals Involving Large Healthcare Firms
Healthcare BPO Market for Pharma Sector
Global Pharmaceutical R&D Spending (US$ Billion) for the Years
2010 through 2020
Patent Cliffs in Pharma Industry Drive Dependence on BPO Providers
Major Pharma Drugs Losing Patents in 2019
Healthcare Analytics Services Address the Challenge of High
Data Volumes
Industry Witnesses a Surge in Near Shore Outsourcing

4. GLOBAL MARKET PERSPECTIVE
Table 1: Healthcare BPO Global Market Estimates and Forecasts
in US$ Million by Region/Country: 2020-2027

Table 2: Healthcare BPO Global Retrospective Market Scenario in
US$ Million by Region/Country: 2012-2019

Table 3: Healthcare BPO Market Share Shift across Key
Geographies Worldwide: 2012 VS 2020 VS 2027

Table 4: Provider Service (Type) World Market by Region/Country
in US$ Million: 2020 to 2027

Table 5: Provider Service (Type) Historic Market Analysis by
Region/Country in US$ Million: 2012 to 2019

Table 6: Provider Service (Type) Market Share Breakdown of
Worldwide Sales by Region/Country: 2012 VS 2020 VS 2027

Table 7: Payer Service (Type) Potential Growth Markets
Worldwide in US$ Million: 2020 to 2027

Table 8: Payer Service (Type) Historic Market Perspective by
Region/Country in US$ Million: 2012 to 2019

Table 9: Payer Service (Type) Market Sales Breakdown by
Region/Country in Percentage: 2012 VS 2020 VS 2027

Table 10: Pharmaceutical Service (Type) Geographic Market
Spread Worldwide in US$ Million: 2020 to 2027

Table 11: Pharmaceutical Service (Type) Region Wise Breakdown
of Global Historic Demand in US$ Million: 2012 to 2019

Table 12: Pharmaceutical Service (Type) Market Share
Distribution in Percentage by Region/Country: 2012 VS 2020 VS
2027

III. MARKET ANALYSIS

GEOGRAPHIC MARKET ANALYSIS

UNITED STATES
Rise in Healthcare Costs Trigger the Need for Healthcare BPO
Services
Changing Regulations in the US: Implications for the Payer BPO
Market
Rising Healthcare Costs Drive Healthcare Reforms in the US: Per
Capita Healthcare Expenditure (in $) for the Period 2014-2019
Health Coverage in the US: Percentage Breakdown of Number of
Americans Covered by Source of Health Coverage for the Years
2018 and 2028
Healthcare Reforms Lead to Reduced Uninsured Population:
Percentage of Uninsured Population for the Period 2008, 2010,
2012, 2014, 2016 and 2018
Number of Medicare ACOs in the US for the Years 2012 through 2018
Market Analytics
Table 13: United States Healthcare BPO Market Estimates and
Projections in US$ Million by Type: 2020 to 2027

Table 14: Healthcare BPO Market in the United States by Type:
A Historic Review in US$ Million for 2012-2019

Table 15: United States Healthcare BPO Market Share Breakdown
by Type: 2012 VS 2020 VS 2027

CANADA
Table 16: Canadian Healthcare BPO Market Estimates and
Forecasts in US$ Million by Type: 2020 to 2027

Table 17: Canadian Healthcare BPO Historic Market Review by
Type in US$ Million: 2012-2019

Table 18: Healthcare BPO Market in Canada: Percentage Share
Breakdown of Sales by Type for 2012, 2020, and 2027

JAPAN
Table 19: Japanese Market for Healthcare BPO: Annual Sales
Estimates and Projections in US$ Million by Type for the Period
2020-2027

Table 20: Healthcare BPO Market in Japan: Historic Sales
Analysis in US$ Million by Type for the Period 2012-2019

Table 21: Japanese Healthcare BPO Market Share Analysis by
Type: 2012 VS 2020 VS 2027

CHINA
Chinese Healthcare Industry on a Growth Trajectory
Market Analytics
Table 22: Chinese Healthcare BPO Market Growth Prospects in US$
Million by Type for the Period 2020-2027

Table 23: Healthcare BPO Historic Market Analysis in China in
US$ Million by Type: 2012-2019

Table 24: Chinese Healthcare BPO Market by Type: Percentage
Breakdown of Sales for 2012, 2020, and 2027

EUROPE
Table 25: European Healthcare BPO Market Demand Scenario in US$
Million by Region/Country: 2020-2027

Table 26: Healthcare BPO Market in Europe: A Historic Market
Perspective in US$ Million by Region/Country for the Period
2012-2019

Table 27: European Healthcare BPO Market Share Shift by
Region/Country: 2012 VS 2020 VS 2027

Table 28: European Healthcare BPO Market Estimates and
Forecasts in US$ Million by Type: 2020-2027

Table 29: Healthcare BPO Market in Europe in US$ Million by
Type: A Historic Review for the Period 2012-2019

Table 30: European Healthcare BPO Market Share Breakdown by
Type: 2012 VS 2020 VS 2027

FRANCE
Table 31: Healthcare BPO Market in France by Type: Estimates
and Projections in US$ Million for the Period 2020-2027

Table 32: French Healthcare BPO Historic Market Scenario in US$
Million by Type: 2012-2019

Table 33: French Healthcare BPO Market Share Analysis by Type:
2012 VS 2020 VS 2027

GERMANY
Table 34: Healthcare BPO Market in Germany: Recent Past,
Current and Future Analysis in US$ Million by Type for the
Period 2020-2027

Table 35: German Healthcare BPO Historic Market Analysis in US$
Million by Type: 2012-2019

Table 36: German Healthcare BPO Market Share Breakdown by Type:
2012 VS 2020 VS 2027

ITALY
Table 37: Italian Healthcare BPO Market Growth Prospects in US$
Million by Type for the Period 2020-2027

Table 38: Healthcare BPO Historic Market Analysis in Italy in
US$ Million by Type: 2012-2019

Table 39: Italian Healthcare BPO Market by Type: Percentage
Breakdown of Sales for 2012, 2020, and 2027

UNITED KINGDOM
Table 40: United Kingdom Market for Healthcare BPO: Annual
Sales Estimates and Projections in US$ Million by Type for the
Period 2020-2027

Table 41: Healthcare BPO Market in the United Kingdom: Historic
Sales Analysis in US$ Million by Type for the Period 2012-2019

Table 42: United Kingdom Healthcare BPO Market Share Analysis
by Type: 2012 VS 2020 VS 2027

REST OF EUROPE
Table 43: Rest of Europe Healthcare BPO Market Estimates and
Forecasts in US$ Million by Type: 2020-2027

Table 44: Healthcare BPO Market in Rest of Europe in US$
Million by Type: A Historic Review for the Period 2012-2019

Table 45: Rest of Europe Healthcare BPO Market Share Breakdown
by Type: 2012 VS 2020 VS 2027

ASIA-PACIFIC
Indian BPO Industry Revolutionizes Healthcare Sector
Market Analytics
Table 46: Healthcare BPO Market in Asia-Pacific by Type:
Estimates and Projections in US$ Million for the Period
2020-2027

Table 47: Asia-Pacific Healthcare BPO Historic Market Scenario
in US$ Million by Type: 2012-2019

Table 48: Asia-Pacific Healthcare BPO Market Share Analysis by
Type: 2012 VS 2020 VS 2027

REST OF WORLD
Table 49: Rest of World Healthcare BPO Market Estimates and
Forecasts in US$ Million by Type: 2020 to 2027

Table 50: Rest of World Healthcare BPO Historic Market Review
by Type in US$ Million: 2012-2019

Table 51: Healthcare BPO Market in Rest of World: Percentage
Share Breakdown of Sales by Type for 2012, 2020, and 2027

IV. COMPETITION
Total Companies Profiled: 58