IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Market Forecast

Market Context

Drivers and Inhibitors

Drivers

Consumerization of the Workplace

Better Data Today Equals Better AI/ML Tomorrow

The Cloud and the Company-Specific IT Stack

Customer Experience Is Employee Experience

Inhibitors

Waiting for the Market to Mature

Significant Market Developments

Changes from Prior Forecast

Market Definition

Enterprise Social Networks

Methodology

Historical and Forecast Market Values and Exchange Rates

Related Research