IDC Market Forecast Figure

Executive Summary

Advice for Service Providers

Market Forecast

Worldwide Offshore-Based Horizontal BPO Services Spending Forecast

Forecasts by Importing Regions

U.S. Offshore-Based Horizontal BPO Services Spending Forecast

Key Trends in U.S. BPO Services

Canada Offshore-Based Horizontal BPO Services Spending Forecast

EMEA Offshore-Based Horizontal BPO Services Spending Forecast

Asia/Pacific Offshore-Based Horizontal BPO Services Spending Forecast

Market Context

Drivers and Inhibitors

Drivers

Optimizing Business Performance

Cost Management

Inhibitors

Security

Significant Market Developments

Changes from Prior Forecast

Market Definition

What Is Not Covered

Local Players

Captive and Channel Customer Expenditures

Offshore R&D/Engineering Services or IT Service Activities

Offshore Versus Nearshore

Offshore Versus Outsourcing

Offshore Player Versus Local Player Market

Total Offshore Market

Methodology

Related Research