1 INTRODUCTION 11
1.1 COVID-19 HEALTH ASSESSMENT 11
1.2 COVID-19: ECONOMIC ASSESSMENT 13
1.2.1 COVID-19 IMPACT ON THE ECONOMY—SCENARIO ASSESSMENT 14

2 RESEARCH METHODOLOGY 17
2.1 RESEARCH ASSUMPTIONS 17
2.2 DATA TRIANGULATION 18
2.3 PRIMARY BREAKUP 19
2.3.1 PRIMARY DATA 19
2.4 INCLUSIONS/EXCLUSIONS 20
2.5 STAKEHOLDERS 20

3 EXECUTIVE SUMMARY 21

4 IMPACT ON THE ECOSYSTEM AND EXTENDED ECOSYSTEM 22
4.1 STAKEHOLDERS 22
4.1.1 TECHNOLOGY PROVIDERS 22
4.1.2 SOLUTION DESIGNERS AND DEVELOPERS 23
4.1.3 SYSTEM INTEGRATORS 23
4.1.4 MANAGED SERVICE PROVIDERS 23
4.2 MARKET DYNAMICS 24
4.3 COVID-19 PANDEMIC DRIVEN MARKET DYNAMICS AND FACTOR ANALYSIS 24
4.3.1 DRIVERS 27
4.3.1.1 Increasing focus on remote monitoring for the work from home initiative 27
4.3.1.2 Increasing adoption of smart payment technologies to minimize human contact involved in cash payments 27
4.3.1.3 Increasing demand for wearable devices 28
4.3.2 OPPORTUNITIES 29
4.3.2.1 Using IoT to manage patient care 29
4.3.2.2 Drones for the enforcement of compliance 29
4.3.3 CHALLENGES 30
4.3.3.1 Decline in industrial operations and manufacturing 30
4.3.3.2 Disruption in logistics and supply chain 30

5 BUSINESS IMPLICATIONS OF COVID-19 ON
THE INTERNET OF THINGS MARKET 31
5.1 IMPLICATION ON TECHNOLOGY SEGMENTS (PESSIMISTIC, PRE-COVID-19,
OPTIMISTIC SCENARIOS) 32
5.1.1 SOFTWARE SOLUTION FORECAST (2020-2021) 32
5.1.1.1 Forecast 2020-2021 (Pre-COVID-19/Optimistic/Pessimistic) 32
5.1.2 PLATFORMS 33
5.1.2.1 Forecast 2020-2021 (Pre-COVID-19/Optimistic/Pessimistic) 34
5.1.3 SERVICES 35

6 COVID-19 IMPACT ON MAJOR VERTICALS WITH USE CASES AND
HOW CLIENTS ARE RESPONDING TO THE CURRENT SITUATION 36
6.1 BANKING, FINANCIAL SERVICES, AND INSURANCE 36
6.1.1 KEY USE CASES 38
6.2 HEALTHCARE 39
6.2.1 FORECAST 2020-2021 (PRE-COVID-19/PESSIMISTIC/
OPTIMISTIC SCENARIOS) 40
6.2.2 KEY USE CASES 40
6.3 MANUFACTURING 41
6.3.1 FORECAST 2020-2021 (PRE-COVID-19/PESSIMISTIC/
OPTIMISTIC SCENARIOS) 42
6.3.2 USE CASES 42
6.4 RETAIL 43
6.4.1 FORECAST 2020-2021 (PRE-COVID-19/PESSIMISTIC/
OPTIMISTIC SCENARIOS) 44
6.4.2 USE CASES 44
6.5 TRANSPORTATION 45
6.5.1 FORECAST 2020-2021 (PRE-COVID-19/PESSIMISTIC/
OPTIMISTIC SCENARIOS) 46
6.5.2 USE CASES 46
6.6 UTILITIES 47
6.6.1 FORECAST 2020-2021 (PRE-COVID-19/PESSIMISTIC/
OPTIMISTIC SCENARIOS) 48
6.6.2 USE CASES 48
6.7 GOVERNMENT AND DEFENSE 49
6.7.1 FORECAST 2020-2021 (PRE-COVID-19/PESSIMISTIC/
OPTIMISTIC SCENARIOS) 50
6.7.2 USE CASES 50

7 COVID-19 IMPACT ON REGIONS 51
7.1 NORTH AMERICA 51
7.1.1 FORECAST 2020-2021 (PRE-COVID-19/OPTIMISTIC/PESSIMISTIC) 51
7.2 EUROPE 53
7.2.1 FORECAST 2020-2021 (PRE-COVID-19/OPTIMISTIC/PESSIMISTIC) 53
7.3 ASIA PACIFIC 54
7.3.1 FORECAST 2020-2021 (PRE-COVID-19/OPTIMISTIC/PESSIMISTIC) 54
7.4 MIDDLE EAST AND AFRICA 55
7.4.1 FORECAST 2020-2021 (PRE-COVID-19/OPTIMISTIC/PESSIMISTIC) 55
7.5 LATIN AMERICA 56
7.5.1 FORECAST 2020-2021 (PRE-COVID-19/OPTIMISTIC/PESSIMISTIC) 56

8 COVID-19 FOCUSED PROFILES OF KEY VENDORS 59
8.1 INTRODUCTION 59
8.2 COMPANY PROFILES 59
8.2.1 SOFTWARE SOLUTIONS 59
8.2.2 PLATFORM 66
8.2.3 SERVICES 69

9 APPENDIX 71
9.1 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 71
9.2 AUTHOR DETAILS 73

LIST OF TABLES
TABLE 1 CUMULATIVE GROWTH FACTORS 26
TABLE 2 MARKET SIZE AND FORECAST WITH SCENARIOS (PRE-COVID-19/OPTIMISTIC/PESSIMISTIC) 27
TABLE 3 USE CASES – BANKING, FINANCIAL SERVICES, AND INSURANCE 38
TABLE 4 USE CASES – HEALTHCARE 40
TABLE 5 USE CASES – MANUFACTURING 42
TABLE 6 USE CASES – RETAIL 44
TABLE 7 USE CASES – TRANSPORTATION 46
TABLE 8 USE CASES – UTILITIES 48
TABLE 9 USE CASES – GOVERNMENT AND DEFENSE 50
TABLE 10 COVID-19-ORIENTED PROFILES OF KEY SOFTWARE SOLUTION VENDORS 59
TABLE 11 COVID-19-ORIENTED PROFILES OF KEY PLATFORM VENDORS 66
TABLE 12 COVID-19-ORIENTED PROFILES OF KEY INTERNET OF THINGS SERVICE VENDORS 69

LIST OF FIGURES
FIGURE 1 COVID-19: THE GLOBAL PROPAGATION 11
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES 12
FIGURE 3 COUNTRIES BEGIN WITH SIMILAR TRAJECTORIES BUT CURVES DEVIATE BASED ON MEASURES TAKEN 12
FIGURE 4 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020 13
FIGURE 5 CRITERIA IMPACTING THE GLOBAL ECONOMY 14
FIGURE 6 SCENARIOS IN TERMS OF RECOVERY OF THE GLOBAL ECONOMY 15
FIGURE 7 MARKET ESTIMATION AND DATA TRIANGULATION OF RESEARCH METHODOLOGY 18
FIGURE 8 BREAKUP OF PRIMARY RESPONDENT PROFILES 19
FIGURE 9 ECOSYSTEM OF THE INTERNET OF THINGS 22
FIGURE 10 MARKET DRIVERS 24
FIGURE 11 MARKET OPPORTUNITIES 25
FIGURE 12 MARKET CHALLENGES 26
FIGURE 13 GLOBAL INTERNET OF THINGS MARKET 2019-2021 (USD BILLION) 31
FIGURE 14 GLOBAL INTERNET OF THINGS SOFTWARE SOLUTIONS MARKET 2019-2021 (USD BILLION) 32
FIGURE 15 GLOBAL INTERNET OF THINGS PLATFORMS/MIDDLEWARE MARKET 2019-2021 (USD BILLION) 34
FIGURE 16 GLOBAL INTERNET OF THINGS SERVICES MARKET 2019-2021 (USD BILLION) 35
FIGURE 17 GLOBAL INTERNET OF THINGS MARKET, BY VERTICAL, 2019-2021 (USD BILLION) 36
FIGURE 18 CHIEF FINANCIAL OFFICER CONCERNS ABOUT THE COVID-19 37
FIGURE 19 GLOBAL INTERNET OF THINGS MARKET IN THE BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL, 2019-2021 (USD BILLION) 37
FIGURE 20 GLOBAL INTERNET OF THINGS MARKET IN THE HEALTHCARE VERTICAL, 2019-2021 (USD BILLION) 40
FIGURE 21 GLOBAL INTERNET OF THINGS MARKET IN THE MANUFACTURING VERTICAL, 2019-2021 (USD BILLION) 42
FIGURE 22 GLOBAL INTERNET OF THINGS MARKET IN THE RETAIL VERTICAL, 2019-2021 (USD BILLION) 44
FIGURE 23 GLOBAL INTERNET OF THINGS MARKET IN THE TRANSPORTATION VERTICAL, 2019-2021 (USD BILLION) 46
FIGURE 24 GLOBAL INTERNET OF THINGS MARKET IN THE UTILITIES VERTICAL, 2019-2021 (USD BILLION) 48
FIGURE 25 GLOBAL INTERNET OF THINGS MARKET IN THE GOVERNMENT AND DEFENSE VERTICAL, 2019-2021 (USD BILLION) 50
FIGURE 26 NORTH AMERICA - INTERNET OF THINGS MARKET, 2019-2021 (USD BILLION) 51
FIGURE 27 EUROPE - INTERNET OF THINGS MARKET, 2019-2021 (USD BILLION) 53
FIGURE 28 ASIA PACIFIC - INTERNET OF THINGS MARKET, 2019-2021 (USD BILLION) 54
FIGURE 29 MIDDLE EAST AND AFRICA - INTERNET OF THINGS MARKET, 2019-2021 (USD BILLION) 55
FIGURE 30 LATIN AMERICA - INTERNET OF THINGS MARKET, 2019-2021 (USD BILLION) 56
FIGURE 31 EFFECT OF COVID-19 ON COLOMBIA, PERU, AND CHILE 58