1 INTRODUCTION 11
1.1 COVID-19 HEALTH ASSESSMENT 11
1.2 COVID-19 ECONOMIC ASSESSMENT 13
1.2.1 COVID-19 IMPACT ON THE ECONOMY—SCENARIO ASSESSMENT 14

2 RESEARCH METHODOLOGY 17
2.1 INTRODUCTION 17
2.1.1 OBJECTIVES OF THE STUDY 17
2.1.2 DEFINITION 17
2.1.3 INCLUSIONS AND EXCLUSIONS 17
2.2 RESEARCH ASSUMPTIONS 18
2.3 DATA TRIANGULATION 19
2.3.1 PRIMARY DATA 20
2.3.1.1 Breakup of primary respondent profiles 20
2.3.1.2 Key industry insights 21
2.4 STAKEHOLDERS 22

3 EXECUTIVE SUMMARY 23
3.1 SUMMARY OF KEY FINDINGS 23

4 COVID-19 IMPACT ON ANALYTICS ECOSYSTEM AND EXTENDED ECOSYSTEM 24
4.1 INTRODUCTION 24
4.2 ANALYTICS ECOSYSTEM AND STAKEHOLDERS 24
4.2.1 CORE ECOSYSTEM STAKEHOLDERS 25
4.2.2 EXTENDED ECOSYSTEM STAKEHOLDERS 25
4.2.3 EXTERNAL ECOSYSTEM STAKEHOLDERS 26
4.3 COVID-19-DRIVEN MARKET DYNAMICS 27
4.3.1 DRIVERS AND OPPORTUNITIES 27
4.3.2 RESTRAINTS AND CHALLENGES 29
4.3.3 CUMULATIVE GROWTH ANALYSIS 30

5 BUSINESS IMPLICATIONS OF COVID-19 ON THE ANALYTICS MARKET 31
5.1 INTRODUCTION 31
5.2 IMPLICATIONS ON COMPONENT SEGMENT (PESSIMISTIC, PRE-COVID-19,
AND OPTIMISTIC SCENARIOS) 32
5.2.1 SOLUTIONS FORECAST (2020–2021) 32
5.2.1.1 Forecast 2020–2021 (Optimistic/Pre-COVID-19/Pessimistic) 32
5.2.2 SERVICES FORECAST (2020–2021) 33
5.2.2.1 Forecast 2020–2021 (Optimistic/Pre-COVID-19/Pessimistic) 33

6 COVID-19 IMPACT ON MAJOR INDUSTRY VERTICALS WITH USE CASES AND HOW CLIENTS ARE RESPONDING TO THE CURRENT SITUATION 35
6.1 INTRODUCTION 35
6.2 IMPACT OF COVID-19 ON THE BANKING, FINANCIAL SERVICES, AND
INSURANCE (BFSI) INDUSTRY VERTICAL 37
6.2.1 FORECAST 2020–2021 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 37
6.2.2 KEY USE CASES: BFSI 38
6.2.3 MNM VIEWPOINT (VERTICAL’S RESPONSE TO COVID-19) 38
6.3 IMPACT OF COVID-19 ON THE TELECOMMUNICATIONS AND IT INDUSTRY VERTICAL 39
6.3.1 FORECAST 2020–2021 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 39
6.3.2 KEY USE CASES: TELECOMMUNICATIONS AND IT 40
6.3.3 MNM VIEWPOINT (VERTICAL’S RESPONSE TO COVID-19) 41
6.4 IMPACT OF COVID-19 ON THE HEALTHCARE INDUSTRY VERTICAL 42
6.4.1 FORECAST 2020–2021 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 42
6.4.2 KEY USE CASES: HEALTHCARE 43
6.4.3 MNM VIEWPOINT (VERTICAL’S RESPONSE TO COVID-19) 44
6.5 IMPACT OF COVID-19 ON THE MANUFACTURING INDUSTRY VERTICAL 45
6.5.1 FORECAST 2020–2021 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 45
6.5.2 KEY USE CASES: MANUFACTURING 46
6.5.3 MNM VIEWPOINT (VERTICAL’S RESPONSE TO COVID-19) 46
6.6 IMPACT OF COVID-19 ON THE RETAIL INDUSTRY VERTICAL 47
6.6.1 FORECAST 2020–2021 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 47
6.6.2 KEY USE CASES: RETAIL 48
6.6.3 MNM VIEWPOINT (VERTICAL’S RESPONSE TO COVID-19) 48
6.7 IMPACT OF COVID-19 ON THE TRANSPORTATION INDUSTRY VERTICAL 49
6.7.1 FORECAST 2020–2021 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 49
6.7.2 KEY USE CASES: TRANSPORTATION 50
6.7.3 MNM VIEWPOINT (VERTICAL’S RESPONSE TO COVID-19) 50
6.8 IMPACT OF COVID-19 ON THE ENERGY AND UTILITIES INDUSTRY VERTICAL 51
6.8.1 FORECAST 2020–2021 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 51
6.8.2 KEY USE CASES: ENERGY AND UTILITIES 52
6.8.3 MNM VIEWPOINT (VERTICAL’S RESPONSE TO COVID-19) 52
6.9 IMPACT OF COVID-19 ON THE MEDIA AND ENTERTAINMENT INDUSTRY VERTICAL 53
6.9.1 FORECAST 2020–2021 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 53
6.9.2 KEY USE CASES: MEDIA AND ENTERTAINMENT 54
6.9.3 MNM VIEWPOINT (VERTICAL’S RESPONSE TO COVID-19) 54
6.10 IMPACT OF COVID-19 ON THE GOVERNMENT AND DEFENSE INDUSTRY VERTICAL 55
6.10.1 FORECAST 2020–2021 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 55
6.10.2 KEY USE CASES: GOVERNMENT AND DEFENSE 56
6.10.3 MNM VIEWPOINT (VERTICAL’S RESPONSE TO COVID-19) 56
6.11 IMPACT OF COVID-19 ON OTHERS 57
6.11.1 FORECAST 2020–2021 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 57
6.11.2 KEY USE CASES: OTHERS 58
6.11.3 MNM VIEWPOINT (VERTICAL’S RESPONSE TO COVID-19) 58

7 IMPACT OF COVID-19 ON REGION 59
7.1 INTRODUCTION 59
7.2 NORTH AMERICA 60
7.2.1 FORECAST 2020–2021 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 60
7.3 EUROPE 61
7.3.1 FORECAST 2020–2021 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 61
7.4 ASIA PACIFIC 62
7.4.1 FORECAST 2020–2021 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 62
7.5 MIDDLE EAST AND AFRICA 63
7.5.1 FORECAST 2020–2021 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 63
7.6 LATIN AMERICA 64
7.6.1 FORECAST 2020–2021 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 64

8 COVID-19-FOCUSED PROFILES OF KEY VENDORS 66
8.1 INTRODUCTION 66
8.2 COMPANY PROFILES 66

9 APPENDIX 82
9.1 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 82
9.2 AUTHOR DETAILS 84

LIST OF TABLES
TABLE 1 COVID-19 RELATED BFSI USE CASES 38
TABLE 2 COVID-19 RELATED TELECOMMUNICATIONS AND IT USE CASES 40
TABLE 3 COVID-19 RELATED HEALTHCARE USE CASES 43
TABLE 4 COVID-19 RELATED MANUFACTURING USE CASES 46
TABLE 5 COVID-19 RELATED RETAIL USE CASES 48
TABLE 6 COVID-19 RELATED TRANSPORTATION USE CASES 50
TABLE 7 COVID-19 RELATED ENERGY AND UTILITIES USE CASES 52
TABLE 8 COVID-19 RELATED MEDIA AND ENTERTAINMENT USE CASES 54
TABLE 9 COVID-19 RELATED GOVERNMENT AND DEFENSE USE CASES 56
TABLE 10 COVID-19 RELATED OTHERS USE CASES 58
TABLE 11 COVID-19-ORIENTED PROFILES OF KEY ANALYTICS VENDORS 66

LIST OF FIGURES
FIGURE 1 COVID-19: THE GLOBAL PROPAGATION 11
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES 12
FIGURE 3 COUNTRIES BEGIN WITH SIMILAR TRAJECTORIES BUT CURVES DEVIATE BASED ON MEASURES TAKEN 13
FIGURE 4 REVISED GDP FORECAST FOR SELECT G20 COUNTRIES IN 2020 13
FIGURE 5 CRITERIA IMPACTING THE GLOBAL ECONOMY 14
FIGURE 6 SCENARIOS IN TERMS OF RECOVERY OF THE GLOBAL ECONOMY 15
FIGURE 7 ANALYTICS ECOSYSTEM 25
FIGURE 8 ANALYTICS SEGMENTS COMPRISING THE ECOSYSTEM 26
FIGURE 9 IMPACT OF COVID-19 ON THE ANALYTICS MARKET, 2019-2021 (USD MILLION) 31
FIGURE 10 IMPACT OF COVID-19 ON THE ANALYTICS SOLUTIONS MARKET, 2019–2021 (USD MILLION) 32
FIGURE 11 IMPACT OF COVID-19 ON THE ANALYTICS SERVICES MARKET, 2019–2021 (USD MILLION) 33
FIGURE 12 IMPACT OF COVID-19 ON THE ANALYTICS CATEGORIES VERSUS INDUSTRY VERTICALS 36
FIGURE 13 ANALYTICS KEY APPLICATIONS: INDUSTRY VERTICAL 37
FIGURE 14 BFSI: ANALYTICS MARKET, 2019–2021 (USD MILLION) 37
FIGURE 15 KEY DRIVERS AND OPPORTUNITIES IN BFSI 38
FIGURE 16 TELECOMMUNICATIONS AND IT: ANALYTICS MARKET, 2019–2021 (USD MILLION) 39
FIGURE 17 KEY DRIVERS AND OPPORTUNITIES IN TELECOMMUNICATIONS AND IT 41
FIGURE 18 HEALTHCARE: ANALYTICS MARKET, 2019–2021 (USD MILLION) 42
FIGURE 19 KEY DRIVERS AND OPPORTUNITIES IN HEALTHCARE 44
FIGURE 20 MANUFACTURING: ANALYTICS MARKET, 2019–2021 (USD MILLION) 45
FIGURE 21 KEY DRIVERS AND OPPORTUNITIES IN MANUFACTURING 46
FIGURE 22 RETAIL: ANALYTICS MARKET, 2019–2021 (USD MILLION) 47
FIGURE 23 KEY DRIVERS AND OPPORTUNITIES IN RETAIL 48
FIGURE 24 TRANSPORTATION: ANALYTICS MARKET, 2019–2021 (USD MILLION) 49
FIGURE 25 KEY DRIVERS AND OPPORTUNITIES IN TRANSPORTATION 50
FIGURE 26 ENERGY AND UTILITIES: ANALYTICS MARKET, 2019–2021 (USD MILLION) 51
FIGURE 27 KEY DRIVERS AND OPPORTUNITIES IN ENERGY AND UTILITIES 52
FIGURE 28 MEDIA AND ENTERTAINMENT: ANALYTICS MARKET, 2019–2021 (USD MILLION) 53
FIGURE 29 KEY DRIVERS AND OPPORTUNITIES IN MEDIA AND ENTERTAINMENT 54
FIGURE 30 GOVERNMENT AND DEFENSE: ANALYTICS MARKET, 2019–2021 (USD MILLION) 55
FIGURE 31 KEY DRIVERS AND OPPORTUNITIES IN GOVERNMENT AND DEFENSE 56
FIGURE 32 OTHERS: ANALYTICS MARKET, 2019–2021 (USD MILLION) 57
FIGURE 33 KEY DRIVERS AND OPPORTUNITIES IN OTHERS 58
FIGURE 34 KEY DEVELOPMENTS ACROSS REGIONS 59
FIGURE 35 NORTH AMERICA: ANALYTICS MARKET, 2019–2021 (USD MILLION) 60
FIGURE 36 EUROPE: ANALYTICS MARKET, 2019–2021 (USD MILLION) 61
FIGURE 37 ASIA PACIFIC: ANALYTICS MARKET, 2019–2021 (USD MILLION) 62
FIGURE 38 MIDDLE EAST AND AFRICA: ANALYTICS MARKET, 2019–2021 (USD MILLION) 63
FIGURE 39 LATIN AMERICA: ANALYTICS MARKET, 2019–2021 (USD MILLION) 64