I. METHODOLOGY

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW
Influencer Market Insights
World Market Trajectories
Impact of Covid-19 and a Looming Global Recession

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE
Table 1: World Current & Future Analysis for Customer
Communication Management (CCM) by Geographic Region - USA,
Canada, Japan, China, Europe, Asia-Pacific and Rest of World
Markets - Independent Analysis of Annual Sales in US$ Thousand
for Years 2020 through 2027 and % CAGR

Table 2: World Historic Review for Customer Communication
Management (CCM) by Geographic Region - USA, Canada, Japan,
China, Europe, Asia-Pacific and Rest of World Markets -
Independent Analysis of Annual Sales in US$ Thousand for Years
2012 through 2019 and % CAGR

Table 3: World 15-Year Perspective for Customer Communication
Management (CCM) by Geographic Region - Percentage Breakdown of
Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific
and Rest of World Markets for Years 2012, 2020 & 2027

Table 4: World Current & Future Analysis for Software Suite by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific and Rest of World Markets - Independent Analysis
of Annual Sales in US$ Thousand for Years 2020 through 2027 and
% CAGR

Table 5: World Historic Review for Software Suite by Geographic
Region - USA, Canada, Japan, China, Europe, Asia-Pacific and
Rest of World Markets - Independent Analysis of Annual Sales in
US$ Thousand for Years 2012 through 2019 and % CAGR

Table 6: World 15-Year Perspective for Software Suite by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of
World for Years 2012, 2020 & 2027

Table 7: World Current & Future Analysis for Managed CCM
Services by Geographic Region - USA, Canada, Japan, China,
Europe, Asia-Pacific and Rest of World Markets - Independent
Analysis of Annual Sales in US$ Thousand for Years 2020 through
2027 and % CAGR

Table 8: World Historic Review for Managed CCM Services by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific and Rest of World Markets - Independent Analysis
of Annual Sales in US$ Thousand for Years 2012 through 2019 and
% CAGR

Table 9: World 15-Year Perspective for Managed CCM Services by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of
World for Years 2012, 2020 & 2027

Table 10: World Current & Future Analysis for Other Services by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific and Rest of World Markets - Independent Analysis
of Annual Sales in US$ Thousand for Years 2020 through 2027 and
% CAGR

Table 11: World Historic Review for Other Services by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific and Rest of World Markets - Independent Analysis
of Annual Sales in US$ Thousand for Years 2012 through 2019 and
% CAGR

Table 12: World 15-Year Perspective for Other Services by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of
World for Years 2012, 2020 & 2027

Table 13: World Current & Future Analysis for On-premise by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific and Rest of World Markets - Independent Analysis
of Annual Sales in US$ Thousand for Years 2020 through 2027 and
% CAGR

Table 14: World Historic Review for On-premise by Geographic
Region - USA, Canada, Japan, China, Europe, Asia-Pacific and
Rest of World Markets - Independent Analysis of Annual Sales in
US$ Thousand for Years 2012 through 2019 and % CAGR

Table 15: World 15-Year Perspective for On-premise by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of
World for Years 2012, 2020 & 2027

Table 16: World Current & Future Analysis for Cloud-based by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific and Rest of World Markets - Independent Analysis
of Annual Sales in US$ Thousand for Years 2020 through 2027 and
% CAGR

Table 17: World Historic Review for Cloud-based by Geographic
Region - USA, Canada, Japan, China, Europe, Asia-Pacific and
Rest of World Markets - Independent Analysis of Annual Sales in
US$ Thousand for Years 2012 through 2019 and % CAGR

Table 18: World 15-Year Perspective for Cloud-based by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of
World for Years 2012, 2020 & 2027

Table 19: World Current & Future Analysis for Healthcare by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific and Rest of World Markets - Independent Analysis
of Annual Sales in US$ Thousand for Years 2020 through 2027 and
% CAGR

Table 20: World Historic Review for Healthcare by Geographic
Region - USA, Canada, Japan, China, Europe, Asia-Pacific and
Rest of World Markets - Independent Analysis of Annual Sales in
US$ Thousand for Years 2012 through 2019 and % CAGR

Table 21: World 15-Year Perspective for Healthcare by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of
World for Years 2012, 2020 & 2027

Table 22: World Current & Future Analysis for BFSI by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific and Rest of World Markets - Independent Analysis
of Annual Sales in US$ Thousand for Years 2020 through 2027 and
% CAGR

Table 23: World Historic Review for BFSI by Geographic Region -
USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of
World Markets - Independent Analysis of Annual Sales in US$
Thousand for Years 2012 through 2019 and % CAGR

Table 24: World 15-Year Perspective for BFSI by Geographic
Region - Percentage Breakdown of Value Sales for USA, Canada,
Japan, China, Europe, Asia-Pacific and Rest of World for Years
2012, 2020 & 2027

Table 25: World Current & Future Analysis for IT and Telecom by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific and Rest of World Markets - Independent Analysis
of Annual Sales in US$ Thousand for Years 2020 through 2027 and
% CAGR

Table 26: World Historic Review for IT and Telecom by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific and Rest of World Markets - Independent Analysis
of Annual Sales in US$ Thousand for Years 2012 through 2019 and
% CAGR

Table 27: World 15-Year Perspective for IT and Telecom by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of
World for Years 2012, 2020 & 2027

Table 28: World Current & Future Analysis for E-commerce and
Retail by Geographic Region - USA, Canada, Japan, China,
Europe, Asia-Pacific and Rest of World Markets - Independent
Analysis of Annual Sales in US$ Thousand for Years 2020 through
2027 and % CAGR

Table 29: World Historic Review for E-commerce and Retail by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific and Rest of World Markets - Independent Analysis
of Annual Sales in US$ Thousand for Years 2012 through 2019 and
% CAGR

Table 30: World 15-Year Perspective for E-commerce and Retail
by Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of
World for Years 2012, 2020 & 2027

Table 31: World Current & Future Analysis for Hospitality and
Travel by Geographic Region - USA, Canada, Japan, China,
Europe, Asia-Pacific and Rest of World Markets - Independent
Analysis of Annual Sales in US$ Thousand for Years 2020 through
2027 and % CAGR

Table 32: World Historic Review for Hospitality and Travel by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific and Rest of World Markets - Independent Analysis
of Annual Sales in US$ Thousand for Years 2012 through 2019 and
% CAGR

Table 33: World 15-Year Perspective for Hospitality and Travel
by Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of
World for Years 2012, 2020 & 2027

Table 34: World Current & Future Analysis for Government and
Utilities by Geographic Region - USA, Canada, Japan, China,
Europe, Asia-Pacific and Rest of World Markets - Independent
Analysis of Annual Sales in US$ Thousand for Years 2020 through
2027 and % CAGR

Table 35: World Historic Review for Government and Utilities by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific and Rest of World Markets - Independent Analysis
of Annual Sales in US$ Thousand for Years 2012 through 2019 and
% CAGR

Table 36: World 15-Year Perspective for Government and
Utilities by Geographic Region - Percentage Breakdown of Value
Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and
Rest of World for Years 2012, 2020 & 2027

Table 37: World Current & Future Analysis for Other End-Uses by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific and Rest of World Markets - Independent Analysis
of Annual Sales in US$ Thousand for Years 2020 through 2027 and
% CAGR

Table 38: World Historic Review for Other End-Uses by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific and Rest of World Markets - Independent Analysis
of Annual Sales in US$ Thousand for Years 2012 through 2019 and
% CAGR

Table 39: World 15-Year Perspective for Other End-Uses by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of
World for Years 2012, 2020 & 2027

III. MARKET ANALYSIS

UNITED STATES
Table 40: USA Current & Future Analysis for Customer
Communication Management (CCM) by Solution - Software Suite,
Managed CCM Services and Other Services - Independent Analysis
of Annual Sales in US$ Thousand for the Years 2020 through 2027
and % CAGR

Table 41: USA Historic Review for Customer Communication
Management (CCM) by Solution - Software Suite, Managed CCM
Services and Other Services Markets - Independent Analysis of
Annual Sales in US$ Thousand for Years 2012 through 2019 and %
CAGR

Table 42: USA 15-Year Perspective for Customer Communication
Management (CCM) by Solution - Percentage Breakdown of Value
Sales for Software Suite, Managed CCM Services and Other
Services for the Years 2012, 2020 & 2027

Table 43: USA Current & Future Analysis for Customer
Communication Management (CCM) by Deployment - On-premise and
Cloud-based - Independent Analysis of Annual Sales in US$
Thousand for the Years 2020 through 2027 and % CAGR

Table 44: USA Historic Review for Customer Communication
Management (CCM) by Deployment - On-premise and Cloud-based
Markets - Independent Analysis of Annual Sales in US$ Thousand
for Years 2012 through 2019 and % CAGR

Table 45: USA 15-Year Perspective for Customer Communication
Management (CCM) by Deployment - Percentage Breakdown of Value
Sales for On-premise and Cloud-based for the Years 2012, 2020 &
2027

Table 46: USA Current & Future Analysis for Customer
Communication Management (CCM) by End-Use - Healthcare, BFSI,
IT and Telecom, E-commerce and Retail, Hospitality and Travel,
Government and Utilities and Other End-Uses - Independent
Analysis of Annual Sales in US$ Thousand for the Years 2020
through 2027 and % CAGR

Table 47: USA Historic Review for Customer Communication
Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom,
E-commerce and Retail, Hospitality and Travel, Government and
Utilities and Other End-Uses Markets - Independent Analysis of
Annual Sales in US$ Thousand for Years 2012 through 2019 and %
CAGR

Table 48: USA 15-Year Perspective for Customer Communication
Management (CCM) by End-Use - Percentage Breakdown of Value
Sales for Healthcare, BFSI, IT and Telecom, E-commerce and
Retail, Hospitality and Travel, Government and Utilities and
Other End-Uses for the Years 2012, 2020 & 2027

CANADA
Table 49: Canada Current & Future Analysis for Customer
Communication Management (CCM) by Solution - Software Suite,
Managed CCM Services and Other Services - Independent Analysis
of Annual Sales in US$ Thousand for the Years 2020 through 2027
and % CAGR

Table 50: Canada Historic Review for Customer Communication
Management (CCM) by Solution - Software Suite, Managed CCM
Services and Other Services Markets - Independent Analysis of
Annual Sales in US$ Thousand for Years 2012 through 2019 and %
CAGR

Table 51: Canada 15-Year Perspective for Customer Communication
Management (CCM) by Solution - Percentage Breakdown of Value
Sales for Software Suite, Managed CCM Services and Other
Services for the Years 2012, 2020 & 2027

Table 52: Canada Current & Future Analysis for Customer
Communication Management (CCM) by Deployment - On-premise and
Cloud-based - Independent Analysis of Annual Sales in US$
Thousand for the Years 2020 through 2027 and % CAGR

Table 53: Canada Historic Review for Customer Communication
Management (CCM) by Deployment - On-premise and Cloud-based
Markets - Independent Analysis of Annual Sales in US$ Thousand
for Years 2012 through 2019 and % CAGR

Table 54: Canada 15-Year Perspective for Customer Communication
Management (CCM) by Deployment - Percentage Breakdown of Value
Sales for On-premise and Cloud-based for the Years 2012, 2020 &
2027

Table 55: Canada Current & Future Analysis for Customer
Communication Management (CCM) by End-Use - Healthcare, BFSI,
IT and Telecom, E-commerce and Retail, Hospitality and Travel,
Government and Utilities and Other End-Uses - Independent
Analysis of Annual Sales in US$ Thousand for the Years 2020
through 2027 and % CAGR

Table 56: Canada Historic Review for Customer Communication
Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom,
E-commerce and Retail, Hospitality and Travel, Government and
Utilities and Other End-Uses Markets - Independent Analysis of
Annual Sales in US$ Thousand for Years 2012 through 2019 and %
CAGR

Table 57: Canada 15-Year Perspective for Customer Communication
Management (CCM) by End-Use - Percentage Breakdown of Value
Sales for Healthcare, BFSI, IT and Telecom, E-commerce and
Retail, Hospitality and Travel, Government and Utilities and
Other End-Uses for the Years 2012, 2020 & 2027

JAPAN
Table 58: Japan Current & Future Analysis for Customer
Communication Management (CCM) by Solution - Software Suite,
Managed CCM Services and Other Services - Independent Analysis
of Annual Sales in US$ Thousand for the Years 2020 through 2027
and % CAGR

Table 59: Japan Historic Review for Customer Communication
Management (CCM) by Solution - Software Suite, Managed CCM
Services and Other Services Markets - Independent Analysis of
Annual Sales in US$ Thousand for Years 2012 through 2019 and %
CAGR

Table 60: Japan 15-Year Perspective for Customer Communication
Management (CCM) by Solution - Percentage Breakdown of Value
Sales for Software Suite, Managed CCM Services and Other
Services for the Years 2012, 2020 & 2027

Table 61: Japan Current & Future Analysis for Customer
Communication Management (CCM) by Deployment - On-premise and
Cloud-based - Independent Analysis of Annual Sales in US$
Thousand for the Years 2020 through 2027 and % CAGR

Table 62: Japan Historic Review for Customer Communication
Management (CCM) by Deployment - On-premise and Cloud-based
Markets - Independent Analysis of Annual Sales in US$ Thousand
for Years 2012 through 2019 and % CAGR

Table 63: Japan 15-Year Perspective for Customer Communication
Management (CCM) by Deployment - Percentage Breakdown of Value
Sales for On-premise and Cloud-based for the Years 2012, 2020 &
2027

Table 64: Japan Current & Future Analysis for Customer
Communication Management (CCM) by End-Use - Healthcare, BFSI,
IT and Telecom, E-commerce and Retail, Hospitality and Travel,
Government and Utilities and Other End-Uses - Independent
Analysis of Annual Sales in US$ Thousand for the Years 2020
through 2027 and % CAGR

Table 65: Japan Historic Review for Customer Communication
Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom,
E-commerce and Retail, Hospitality and Travel, Government and
Utilities and Other End-Uses Markets - Independent Analysis of
Annual Sales in US$ Thousand for Years 2012 through 2019 and %
CAGR

Table 66: Japan 15-Year Perspective for Customer Communication
Management (CCM) by End-Use - Percentage Breakdown of Value
Sales for Healthcare, BFSI, IT and Telecom, E-commerce and
Retail, Hospitality and Travel, Government and Utilities and
Other End-Uses for the Years 2012, 2020 & 2027

CHINA
Table 67: China Current & Future Analysis for Customer
Communication Management (CCM) by Solution - Software Suite,
Managed CCM Services and Other Services - Independent Analysis
of Annual Sales in US$ Thousand for the Years 2020 through 2027
and % CAGR

Table 68: China Historic Review for Customer Communication
Management (CCM) by Solution - Software Suite, Managed CCM
Services and Other Services Markets - Independent Analysis of
Annual Sales in US$ Thousand for Years 2012 through 2019 and %
CAGR

Table 69: China 15-Year Perspective for Customer Communication
Management (CCM) by Solution - Percentage Breakdown of Value
Sales for Software Suite, Managed CCM Services and Other
Services for the Years 2012, 2020 & 2027

Table 70: China Current & Future Analysis for Customer
Communication Management (CCM) by Deployment - On-premise and
Cloud-based - Independent Analysis of Annual Sales in US$
Thousand for the Years 2020 through 2027 and % CAGR

Table 71: China Historic Review for Customer Communication
Management (CCM) by Deployment - On-premise and Cloud-based
Markets - Independent Analysis of Annual Sales in US$ Thousand
for Years 2012 through 2019 and % CAGR

Table 72: China 15-Year Perspective for Customer Communication
Management (CCM) by Deployment - Percentage Breakdown of Value
Sales for On-premise and Cloud-based for the Years 2012, 2020 &
2027

Table 73: China Current & Future Analysis for Customer
Communication Management (CCM) by End-Use - Healthcare, BFSI,
IT and Telecom, E-commerce and Retail, Hospitality and Travel,
Government and Utilities and Other End-Uses - Independent
Analysis of Annual Sales in US$ Thousand for the Years 2020
through 2027 and % CAGR

Table 74: China Historic Review for Customer Communication
Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom,
E-commerce and Retail, Hospitality and Travel, Government and
Utilities and Other End-Uses Markets - Independent Analysis of
Annual Sales in US$ Thousand for Years 2012 through 2019 and %
CAGR

Table 75: China 15-Year Perspective for Customer Communication
Management (CCM) by End-Use - Percentage Breakdown of Value
Sales for Healthcare, BFSI, IT and Telecom, E-commerce and
Retail, Hospitality and Travel, Government and Utilities and
Other End-Uses for the Years 2012, 2020 & 2027

EUROPE
Table 76: Europe Current & Future Analysis for Customer
Communication Management (CCM) by Geographic Region - France,
Germany, Italy, UK and Rest of Europe Markets - Independent
Analysis of Annual Sales in US$ Thousand for Years 2020 through
2027 and % CAGR

Table 77: Europe Historic Review for Customer Communication
Management (CCM) by Geographic Region - France, Germany, Italy,
UK and Rest of Europe Markets - Independent Analysis of Annual
Sales in US$ Thousand for Years 2012 through 2019 and % CAGR

Table 78: Europe 15-Year Perspective for Customer Communication
Management (CCM) by Geographic Region - Percentage Breakdown of
Value Sales for France, Germany, Italy, UK and Rest of Europe
Markets for Years 2012, 2020 & 2027

Table 79: Europe Current & Future Analysis for Customer
Communication Management (CCM) by Solution - Software Suite,
Managed CCM Services and Other Services - Independent Analysis
of Annual Sales in US$ Thousand for the Years 2020 through 2027
and % CAGR

Table 80: Europe Historic Review for Customer Communication
Management (CCM) by Solution - Software Suite, Managed CCM
Services and Other Services Markets - Independent Analysis of
Annual Sales in US$ Thousand for Years 2012 through 2019 and %
CAGR

Table 81: Europe 15-Year Perspective for Customer Communication
Management (CCM) by Solution - Percentage Breakdown of Value
Sales for Software Suite, Managed CCM Services and Other
Services for the Years 2012, 2020 & 2027

Table 82: Europe Current & Future Analysis for Customer
Communication Management (CCM) by Deployment - On-premise and
Cloud-based - Independent Analysis of Annual Sales in US$
Thousand for the Years 2020 through 2027 and % CAGR

Table 83: Europe Historic Review for Customer Communication
Management (CCM) by Deployment - On-premise and Cloud-based
Markets - Independent Analysis of Annual Sales in US$ Thousand
for Years 2012 through 2019 and % CAGR

Table 84: Europe 15-Year Perspective for Customer Communication
Management (CCM) by Deployment - Percentage Breakdown of Value
Sales for On-premise and Cloud-based for the Years 2012, 2020 &
2027

Table 85: Europe Current & Future Analysis for Customer
Communication Management (CCM) by End-Use - Healthcare, BFSI,
IT and Telecom, E-commerce and Retail, Hospitality and Travel,
Government and Utilities and Other End-Uses - Independent
Analysis of Annual Sales in US$ Thousand for the Years 2020
through 2027 and % CAGR

Table 86: Europe Historic Review for Customer Communication
Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom,
E-commerce and Retail, Hospitality and Travel, Government and
Utilities and Other End-Uses Markets - Independent Analysis of
Annual Sales in US$ Thousand for Years 2012 through 2019 and %
CAGR

Table 87: Europe 15-Year Perspective for Customer Communication
Management (CCM) by End-Use - Percentage Breakdown of Value
Sales for Healthcare, BFSI, IT and Telecom, E-commerce and
Retail, Hospitality and Travel, Government and Utilities and
Other End-Uses for the Years 2012, 2020 & 2027

FRANCE
Table 88: France Current & Future Analysis for Customer
Communication Management (CCM) by Solution - Software Suite,
Managed CCM Services and Other Services - Independent Analysis
of Annual Sales in US$ Thousand for the Years 2020 through 2027
and % CAGR

Table 89: France Historic Review for Customer Communication
Management (CCM) by Solution - Software Suite, Managed CCM
Services and Other Services Markets - Independent Analysis of
Annual Sales in US$ Thousand for Years 2012 through 2019 and %
CAGR

Table 90: France 15-Year Perspective for Customer Communication
Management (CCM) by Solution - Percentage Breakdown of Value
Sales for Software Suite, Managed CCM Services and Other
Services for the Years 2012, 2020 & 2027

Table 91: France Current & Future Analysis for Customer
Communication Management (CCM) by Deployment - On-premise and
Cloud-based - Independent Analysis of Annual Sales in US$
Thousand for the Years 2020 through 2027 and % CAGR

Table 92: France Historic Review for Customer Communication
Management (CCM) by Deployment - On-premise and Cloud-based
Markets - Independent Analysis of Annual Sales in US$ Thousand
for Years 2012 through 2019 and % CAGR

Table 93: France 15-Year Perspective for Customer Communication
Management (CCM) by Deployment - Percentage Breakdown of Value
Sales for On-premise and Cloud-based for the Years 2012, 2020 &
2027

Table 94: France Current & Future Analysis for Customer
Communication Management (CCM) by End-Use - Healthcare, BFSI,
IT and Telecom, E-commerce and Retail, Hospitality and Travel,
Government and Utilities and Other End-Uses - Independent
Analysis of Annual Sales in US$ Thousand for the Years 2020
through 2027 and % CAGR

Table 95: France Historic Review for Customer Communication
Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom,
E-commerce and Retail, Hospitality and Travel, Government and
Utilities and Other End-Uses Markets - Independent Analysis of
Annual Sales in US$ Thousand for Years 2012 through 2019 and %
CAGR

Table 96: France 15-Year Perspective for Customer Communication
Management (CCM) by End-Use - Percentage Breakdown of Value
Sales for Healthcare, BFSI, IT and Telecom, E-commerce and
Retail, Hospitality and Travel, Government and Utilities and
Other End-Uses for the Years 2012, 2020 & 2027

GERMANY
Table 97: Germany Current & Future Analysis for Customer
Communication Management (CCM) by Solution - Software Suite,
Managed CCM Services and Other Services - Independent Analysis
of Annual Sales in US$ Thousand for the Years 2020 through 2027
and % CAGR

Table 98: Germany Historic Review for Customer Communication
Management (CCM) by Solution - Software Suite, Managed CCM
Services and Other Services Markets - Independent Analysis of
Annual Sales in US$ Thousand for Years 2012 through 2019 and %
CAGR

Table 99: Germany 15-Year Perspective for Customer
Communication Management (CCM) by Solution - Percentage
Breakdown of Value Sales for Software Suite, Managed CCM
Services and Other Services for the Years 2012, 2020 & 2027

Table 100: Germany Current & Future Analysis for Customer
Communication Management (CCM) by Deployment - On-premise and
Cloud-based - Independent Analysis of Annual Sales in US$
Thousand for the Years 2020 through 2027 and % CAGR

Table 101: Germany Historic Review for Customer Communication
Management (CCM) by Deployment - On-premise and Cloud-based
Markets - Independent Analysis of Annual Sales in US$ Thousand
for Years 2012 through 2019 and % CAGR

Table 102: Germany 15-Year Perspective for Customer
Communication Management (CCM) by Deployment - Percentage
Breakdown of Value Sales for On-premise and Cloud-based for the
Years 2012, 2020 & 2027

Table 103: Germany Current & Future Analysis for Customer
Communication Management (CCM) by End-Use - Healthcare, BFSI,
IT and Telecom, E-commerce and Retail, Hospitality and Travel,
Government and Utilities and Other End-Uses - Independent
Analysis of Annual Sales in US$ Thousand for the Years 2020
through 2027 and % CAGR

Table 104: Germany Historic Review for Customer Communication
Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom,
E-commerce and Retail, Hospitality and Travel, Government and
Utilities and Other End-Uses Markets - Independent Analysis of
Annual Sales in US$ Thousand for Years 2012 through 2019 and %
CAGR

Table 105: Germany 15-Year Perspective for Customer
Communication Management (CCM) by End-Use - Percentage
Breakdown of Value Sales for Healthcare, BFSI, IT and Telecom,
E-commerce and Retail, Hospitality and Travel, Government and
Utilities and Other End-Uses for the Years 2012, 2020 & 2027

ITALY
Table 106: Italy Current & Future Analysis for Customer
Communication Management (CCM) by Solution - Software Suite,
Managed CCM Services and Other Services - Independent Analysis
of Annual Sales in US$ Thousand for the Years 2020 through 2027
and % CAGR

Table 107: Italy Historic Review for Customer Communication
Management (CCM) by Solution - Software Suite, Managed CCM
Services and Other Services Markets - Independent Analysis of
Annual Sales in US$ Thousand for Years 2012 through 2019 and %
CAGR

Table 108: Italy 15-Year Perspective for Customer Communication
Management (CCM) by Solution - Percentage Breakdown of Value
Sales for Software Suite, Managed CCM Services and Other
Services for the Years 2012, 2020 & 2027

Table 109: Italy Current & Future Analysis for Customer
Communication Management (CCM) by Deployment - On-premise and
Cloud-based - Independent Analysis of Annual Sales in US$
Thousand for the Years 2020 through 2027 and % CAGR

Table 110: Italy Historic Review for Customer Communication
Management (CCM) by Deployment - On-premise and Cloud-based
Markets - Independent Analysis of Annual Sales in US$ Thousand
for Years 2012 through 2019 and % CAGR

Table 111: Italy 15-Year Perspective for Customer Communication
Management (CCM) by Deployment - Percentage Breakdown of Value
Sales for On-premise and Cloud-based for the Years 2012, 2020 &
2027

Table 112: Italy Current & Future Analysis for Customer
Communication Management (CCM) by End-Use - Healthcare, BFSI,
IT and Telecom, E-commerce and Retail, Hospitality and Travel,
Government and Utilities and Other End-Uses - Independent
Analysis of Annual Sales in US$ Thousand for the Years 2020
through 2027 and % CAGR

Table 113: Italy Historic Review for Customer Communication
Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom,
E-commerce and Retail, Hospitality and Travel, Government and
Utilities and Other End-Uses Markets - Independent Analysis of
Annual Sales in US$ Thousand for Years 2012 through 2019 and %
CAGR

Table 114: Italy 15-Year Perspective for Customer Communication
Management (CCM) by End-Use - Percentage Breakdown of Value
Sales for Healthcare, BFSI, IT and Telecom, E-commerce and
Retail, Hospitality and Travel, Government and Utilities and
Other End-Uses for the Years 2012, 2020 & 2027

UNITED KINGDOM
Table 115: UK Current