Strategic Imperatives
Why is it Increasingly Difficult to Grow?
The Strategic Imperative 8™
The Impact of the Top Three Strategic Imperatives on the European Voicebot Industry
Growth Opportunities Fuel the Growth Pipeline Engine™
Growth Opportunity Analysis, Voicebots
Definitions

Evolution of the Contact Center
What are Voicebots?
How Voicebots Work
Basic Voicebot Architecture
Voicebots and the Evolution of Conversational Agents
Towards User Acceptance
Voicebot Features

Voicebot Environment
Voicebot Ecosystem
European Voicebot and Voice-tech Market Challenges
Growth Drivers and Restraints
Uses for Voicebots, Value throughout the Organization
Benefits of Voicebots
Limitations of Voicebots
Points to Consider When Choosing a Voicebot Vendor
Vendor and Developer Challenges
Major Trends
Voicebot Provider Profiles
Voicebot Provider Profiles
Vendor Profile, Calldesk

Vendor Profile, Do You Dream Up (Dydu)
Vendor Profile, Do You Dream Up: Dydu (continued)
Vendor Profile, Telecats

Vendor Profile, Vozitel

Growth Opportunity Universe, 2020
Growth Opportunity 1-Partnerships with Leading Players, CX Solution Providers, and Integrators, 2020

Growth Opportunity 2-Integration with Multiple ASR and NLP Engines, 2020

Growth Opportunity 3-Emphasis on Security and Data Compliance, 2020

Growth Opportunity 4-Provide Customers with Curated Guidance to Conversational AI, 2020

Growth Opportunity 5-Augmented Intelligence Services, 2020

List of Exhibits
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